Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-31 Thread Joe DeSouza
correct me.. Cheers Joe From: Howard Richter hbr4...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 29, 2009 4:23:34 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** All I can say is ouch. Could it been the order that items

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-31 Thread Kelly Deaver
09 4:23:34 PMSubject: Re: Install Asset onto a working Incident/Problem/Change system?** All I can say is ouch. Could it been the order that items were installed in?Sent from Howard Richter's iPhone On Jul 29, 2009, at 2:45 PM, Charles Baldi charles.ba...@gmail.com wrote: ** An update.

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-30 Thread Charles Baldi
not to. Rick -- *From*: Howard Richter *Date*: Wed, 29 Jul 2009 16:23:34 -0400 *To*: arslist@ARSLIST.ORG *Subject*: Re: Install Asset onto a working Incident/Problem/Change system? All I can say is ouch. Could it been the order that items were installed

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-29 Thread Charles Baldi
-- *From:* Charles Baldi charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 4:07:55 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** Yes, same errors when importing manually. Fundamentally these are all because

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-29 Thread Howard Richter
be better off trying to reinstall. Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 4:29:43 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** The SHR:Schema Names form already had an entry, but the arschema table

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-29 Thread Rick Cook
@ARSLIST.ORG Subject: Re: Install Asset onto a working Incident/Problem/Change system? All I can say is ouch. Could it been the order that items were installed in? Sent from Howard Richter's iPhone On Jul 29, 2009, at 2:45 PM, Charles Baldi charles.ba...@gmail.com wrote: ** An update

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-29 Thread Charles Baldi
, 2009 4:29:43 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** The SHR:Schema Names form already had an entry, but the arschema table does not. On Mon, Jul 20, 2009 at 4:14 PM, Joe DeSouza joe_rem...@yahoo.comwrote: ** Does the arschema table have

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-20 Thread Joe DeSouza
an entry, but the arschema table does not. From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 4:29:43 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? On Mon, Jul 20, 2009 at 4:14 PM, Joe

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-20 Thread Charles Baldi
charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 4:29:43 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** The SHR:Schema Names form already had an entry, but the arschema table does not. On Mon, Jul 20, 2009 at 4:14 PM, Joe DeSouza

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-20 Thread Charles Baldi
/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Charles Baldi *Sent:* Thursday, July 16, 2009 1:12 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** To clarify, we do have CMDB

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-20 Thread Roger Justice
. -Original Message- From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Mon, Jul 20, 2009 1:17 pm Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** So when I try to install Asset, I get 60 failed objects under the ast component

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-20 Thread Joe DeSouza
1:17:54 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? So when I try to install Asset, I get 60 failed objects under the ast component and the culprit appears to be that the system is unable to create AST:BaseElement.  If I try to force the creation using Sync Asset

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-20 Thread Charles Baldi
*Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** So when I try to install Asset, I get 60 failed objects under the ast component and the culprit appears to be that the system is unable to create AST:BaseElement. If I try to force the creation using Sync Asset UI

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-20 Thread Joe DeSouza
And manually importing these fails too? Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 1:43:15 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** Joe, Good suggestion

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-20 Thread Charles Baldi
PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** Joe, Good suggestion, but the installer is not failing. It completes happily, but the summary table at the end (and the log files) show many, many def file load errors along the way. Chuck On Mon, Jul 20

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-20 Thread Joe DeSouza
Does the arschema table have an entry for it already? Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 4:07:55 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** Yes, same errors

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-20 Thread Charles Baldi
...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 4:07:55 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** Yes, same errors when importing manually. Fundamentally these are all because the AST:BaseElement form does not exist. I cannot find a def

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-16 Thread Joe DeSouza
Hi Charles, How are you doing.. Are you still with WCG? The only reasons that Remedy recommends installing Asset first, is that if you install other apps first, they install Assets footprints (scaled down version that could be used for inventory and not really management). This would add up

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-16 Thread Roger Justice
previously installed ITSM improperly and the only fix was to do a new clean install. -Original Message- From: Joe DeSouza joe_rem...@yahoo.com To: arslist@ARSLIST.ORG Sent: Thu, Jul 16, 2009 1:52 pm Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** Hi

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-16 Thread strauss
Asset installs at patch 003, and cannot be brought up to patch 008 without first running patch 007, the last patch to include patches 004-006. Because patch 007 will apply to ALL ITSM apps, it will knock ALL of your other apps back to 007. Then you can run 008 against everything. The release

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-16 Thread Charles Baldi
To clarify, we do have CMDB 2.1.0 at patch 4. Our first attempt to install Asset resulted in a pile of errors against missing forms (e.g., AST:PurchaseLineItemAssetJoin). I was puzzled because I expected the Asset install to handle all the AST forms. Perhaps this is because we are at ITSM patch

Re: Install Asset onto a working Incident/Problem/Change system?

2009-07-16 Thread strauss
To: arslist@ARSLIST.ORG Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** To clarify, we do have CMDB 2.1.0 at patch 4. Our first attempt to install Asset resulted in a pile of errors against missing forms (e.g., AST:PurchaseLineItemAssetJoin). I was puzzled because I