I am not sure I understand the required routing pattern, but I'm sure
queues are your friends, as you can dynamically add and remove member and
you can have a first-level queue easily move fall-through to another queue
in case all members should be busy or none should be available. Plus by
using
Hi,
I am working on a small inbound call center solution that uses an ACD system. I
might add an IVR system later on. I only have 2 extensions set up (extensions
1000 and 1001), I want the system to put new calls in a queue if both
extensions are busy. I am currently subscribed with a SIP
On 13-04-10 04:08 PM, Tommy Cooper wrote:
Hi,
I am working on a small inbound call center solution that uses an ACD system. I
might add an IVR system later on. I only have 2 extensions set up (extensions
1000 and 1001), I want the system to put new calls in a queue if both
extensions are
This line :
exten = *DID number*,2,Dial(SIP/1000) is redundant and useless when you
are already using Queues. So just remove it and it should work.
What happen is, your dial-plan executes at 2nd priority DIAL a SIP
extension 1000 .. produce a call and at hang-up finishes no Queue/ACD
-users] ACD problem
This line :
exten = *DID number*,2,Dial(SIP/1000) is redundant and useless when you are
already using Queues. So just remove it and it should work.
What happen is, your dial-plan executes at 2nd priority DIAL a SIP extension
1000 .. produce a call and at hang-up finishes
Hi,
You can check extension status using chanisavail function. And extension is
not free, you can divert your call to queue.
http://www.voip-info.org/wiki/view/Asterisk+cmd+ChanIsAvail
Regards,
Bharat Lalcheta
On Thu, Apr 11, 2013 at 1:38 AM, Tommy Cooper tomcoope...@yahoo.com wrote:
Hi,
Is there a ready add-on to asterisk that will display the ACD/ASR per
channel, source destination?
Thanks.
___
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
AstriCon 2009 - October 13 - 15 Phoenix, Arizona
Register Now:
2009/10/14 B.Masoud @ SH i...@saudihome.com
Is there a ready add-on to asterisk that will display the ACD/ASR per
channel, source destination?
Thanks.
You can calculate by yourself with cdr's, its only statistics.
___
-- Bandwidth and
B.Masoud @ SH wrote:
Is there a ready add-on to asterisk that will display the ACD/ASR per
channel, source destination?
You asked this same question two weeks ago with the same subject. You
got at least 5 answers.
--
Iván Stepaniuk
Alba Fotónica S. L.
www.albafotonica.com
On Wednesday 26 August 2009 00:30:57 Lee, John (Sydney) wrote:
1) Can ACD (Automatic Call Distribution) service work with asterisk, and
how to set up ACD in asterisk ?
You can (and it is better to) write your own code in Asterisk.
I'm not sure why. The Queue app works fine.
2) How
On Wed, 26 Aug 2009, Tilghman Lesher wrote:
Voip-info is often wrong, depends upon 3rd party modules not distributed
with Asterisk, and leads to more confusion, rather than clarifying
issues.
All true, yet sometimes it is still the best resource.
--
Thanks in advance,
Hellow,
i need the following requirements with asterisk :
1) Can ACD (Automatic Call Distribution) service work with asterisk, and
how to set up ACD in asterisk ?
2) How call barging can set up in asterisk ?
3) How call recording can set up in asterisk?
Thanks
mahboob
System Engr
SSL
1) Can ACD (Automatic Call Distribution) service work with asterisk, and how
to set up ACD in asterisk ?
You can (and it is better to) write your own code in Asterisk.
2) How call barging can set up in asterisk ?
There is a zap barge cmd - not sure if this is what you want.
3) How call
: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke
Sent: Wednesday, November 21, 2007 6:16 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD functionality , Skills for agents
Kyriakos wrote:
It would be nice to add an option of choosing
Hi,
Örn Arnarson schrieb:
I have often wondered the same thing.
It seems to me to be random, or it works it out some way I am not
familiar with. I have seen calls with wait time of 30 seconds get
answered before calls with 30 minutes wait time from queues with equal
weight.
I can confirm
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of James
FitzGibbon
Sent: Tuesday, November 20, 2007 6:03 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD functionality , Skills for agents
On Nov 20, 2007 10
Of Kyriakos
Sent: Wednesday, November 21, 2007 11:08 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] ACD functionality , Skills for agents
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of James
FitzGibbon
Sent
or does it work randomly?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kyriakos
Sent: Wednesday, November 21, 2007 11:08 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] ACD functionality , Skills
Kyriakos wrote:
Guys can someone answer how the ACD works when it needs to decide which call
to take next from queues with equal weights? Does it take the call with the
longest period of watiting or does it work randomly?
Whichever thread from the queue that does its processing first is
Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD functionality , Skills for agents
Kyriakos wrote:
Guys can someone answer how the ACD works when it needs to decide which
call
to take next from queues with equal weights? Does it take the call with
the
longest
Kyriakos wrote:
It would be nice to add an option of choosing to answer the call with the
longest waiting time, or answer randomly, or round robin, etc...
Agreed, but, understand that each queue defined in app_queue is separate. The
way the weights work is only by instructing a thread
Hi all,
I have a question regarding ACD for queues. What happens when I have 2
or more queues with same weight and each queue has a call in? How will it
decide which call will be routed to the next available agent? Will it take
the call with the longest waiting time in queue? If not how
On Nov 20, 2007 10:16 AM, Kyriakos [EMAIL PROTECTED] wrote:
I have a question regarding ACD for queues. What happens when I have 2
or more queues with same weight and each queue has a call in? How will it
decide which call will be routed to the next available agent? Will it take
the
, November 12, 2007 5:06 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD Queue LOG RINGNOANSWER Content 0
Yes. That's supposed to to be the timeout value. In the case where it's
0 are you seeing a call reject or something else?
asterisk wrote:
In my
On 11/12/07, asterisk [EMAIL PROTECTED] wrote:
In my queue log I see that on the RINGNOANSWER Event I get different
content. Some events soe the ring timeout (15000). Other events show
0. Other yet show 1000 Doens anyone know what 0 means? Did it try to
ring the phone, but it was busy?
Cool thanks James...
Doug
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of James
FitzGibbon
Sent: Tuesday, November 13, 2007 9:56 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD Queue LOG
In my queue log I see that on the RINGNOANSWER Event I get different
content. Some events soe the ring timeout (15000). Other events show
0. Other yet show 1000 Doens anyone know what 0 means? Did it try to
ring the phone, but it was busy?
Thanks
Doug
Yes. That's supposed to to be the timeout value. In the case where it's
0 are you seeing a call reject or something else?
asterisk wrote:
In my queue log I see that on the RINGNOANSWER Event I get different
content. Some events soe the ring timeout (15000). Other events show
0. Other
I didn't want to send the Agent thru the whoule AgentCallbackLogin
rutine just to _log off_.
This does not make really sense to me.
thank for your answer anyway.
Kai
Here is what I do...
Exten=777,1,AgentCallbackLogin()
___
--Bandwidth and
hmm looks nicer than mine:
exten = *2002,1,System(asterisk -rx \
agent logoff Agent/ ${AGENTBYCALLERID_${CALLERID}})
exten = *2002,2,Playback(agent-loggedoff)
exten = *2002,3,Hangup
thx for your suggestion, i think i will integrate your solution
regard
KAI
Anthony Rodgers
Here is what I
do...
Exten=777,1,AgentCallbackLogin()
Yup, thats it! use
your agent id and password, and then enter your dialable number. I say dialable
number because you can basically dial any phone number. We have agents that call
a toll free number and login to their home phones,
Hi Kai,
This is what we do:
[agent-login]
exten = s,1,NoOp(${AgentUser})
exten =
s,2,AddQueueMember(${AgentContext}|${AgentChannel}|${AgentPenalty})
exten = s,3,Wait(1)
exten = s,4,Playback(agent-loginok)
exten = s,5,Hangup
exten = s,103,RemoveQueueMember(${AgentContext}|${AgentChannel})
Okay, I think i have missed something:
When i use AgentCallbackLogin*(||*007) the agent is logged in, fine.
But how do i log OUT.
okay there is a timout,
autologoff=time
but how can an agent explicit log off?
regards
Kai
___
--Bandwidth and
I have an ACD asterisk system running, and if a call gets put through to an
agent and they hit the reject key (if they are busy), it puts the call to
their voicemail. I would like the call to stay in the queue and try another
agent. Is this possible?
Thanks for your help.
Dean.
We need to make sure that all queue applications run on the correct system that
the user agents that own the queue application are registered to. So when a
server fails and the user agents register with their secondary server (which
will always be configured to be the same server for those
Hi,
Is there anyway I can make a softkey light on a sip phone (aastra
9133i) light up when the agent is logged into a queue? Even if I have
to do it via some call in a dialplan. I guess the question is more...
what command do I need to send to a sip phone to turn a light on a
softkey on/off?
Hello,
Can you provide a patch from your special branch for
asterisk-1.2.3 ?
can you post a how-to ?
Even these features won't be include in th main
branche a patch should be available.
Regards
harry
--- BJ Weschke [EMAIL PROTECTED] a écrit :
On 1/25/06, Douglas Garstang
[EMAIL PROTECTED]
On 1/26/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
Hello,
Can you provide a patch from your special branch for
asterisk-1.2.3 ?
can you post a how-to ?
Even these features won't be include in th main
branche a patch should be available.
Harry -
There is a patch available against
Subject: Re: [Asterisk-Users] ACD with polycom ip
phones
On 1/24/06, Douglas Garstang
[EMAIL PROTECTED] wrote:
Why do you need a patch? We have ACD/Asterisk
1.2.1 working well with Polycom IP phones. Haven't
done much with 1.2.2 yet. Is there some sort of
issue?
About the only thing
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote:
Thanks, but there's an avail/unavail button on the Polycom phones? I dn't
think so. We've been able to log agents in and out with the phones for a long
time... I'm referring to the agent status being displayed on the graphic
display
[mailto:[EMAIL PROTECTED]
Sent: Wednesday, January 25, 2006 3:15 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote:
Thanks, but there's an avail/unavail button on the Polycom
On 1/25/06, Douglas Garstang [EMAIL PROTECTED] wrote:
I've tried that. Setting acd-login-logout and acd-agent-available to 1 causes
the appearance to automatically log in when the phones comes up, and stays up
the entire time. I'll have another shot it in a bit tho maybe I missed
Ah ok. Swt. :)
-Original Message-
From: BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Wed 1/25/2006 6:04 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Cc:
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
Hello
Can we find a patch for asterisk-1.2.2 in order to
test ACD with polycom phones ?
Regards
Harry
___
Nouveau : téléphonez moins cher avec Yahoo! Messenger ! Découvez les tarifs
. Everything else
seems fine.
Doug.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 24, 2006 9:46 AM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] ACD with polycom ip phones
Hello
Can we find a patch for asterisk-1.2.2 in order
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote:
Why do you need a patch? We have ACD/Asterisk 1.2.1 working well with Polycom
IP phones. Haven't done much with 1.2.2 yet. Is there some sort of issue?
About the only thing that doesn't work is the appearances don't display the
-
From: BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 24, 2006 12:14 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote:
Why do you need a patch? We have ACD
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote:
Oo I thought that this was a Polycom limitation, rather than an
Asterisk one. Your saying that the Polycom phones would receive SIP
signalling that would allow them to dynamically update the appearance display
to show if an
-
From: BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 24, 2006 3:45 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 1/24/06, Douglas Garstang [EMAIL PROTECTED] wrote:
Oo I thought that this was a Polycom
Has anyone gotten announce-holdtime in queues.conf to work? Doesn't seem to
matter what combination of options I use, I can't get this particular setting
to do what the docs say.
Thanks.
Doug.
___
--Bandwidth and Colocation provided by Easynews.com --
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Douglas Garstang
Has anyone gotten announce-holdtime in queues.conf to work?
Doesn't seem to matter what combination of options I use, I
can't get this particular setting to do what the docs say.
On 12/19/05, Kevin P. Fleming [EMAIL PROTECTED] wrote:
Matthew wrote:
For the uninitiated among us (myself included) what is ACD login/logout
support?
The Polycom phones can send XML NOTIFY messages to signal to the server
the agent is logged in/out/paused. I know of no documentation on
Hello,
Polycom phones send SUBSCRIBE message for login .
Harry
--- BJ Weschke [EMAIL PROTECTED] a écrit :
On 12/18/05, [EMAIL PROTECTED]
[EMAIL PROTECTED] wrote:
Hello,
Polycom ip soundpoint support ACD login/logout .
Can we configure asterisk with polycom ACD
support?
Like the
as
such.
-Original Message-
From: BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Mon 12/19/2005 7:43 PM
To: [EMAIL PROTECTED]; Asterisk Users Mailing
List - Non-Commercial Discussion
Cc:
Subject: Re: [Asterisk-Users] ACD with polycom ip
phones
On 12/20/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
Hello Douglas,
You can enable ACD in sip.cfg and phone.cfg of the
polycom phones.
Polycom send SUBSCRIBE to server .
Harry
--- Douglas Garstang [EMAIL PROTECTED] a écrit
:
You can configure Asterisk to log an agent in/out of
an
So, in theory, if the agent channel had a hint
extension and
provided device state updates based on whether the
agent was logged in
or out, this would probably work then as the buddy
watch feature does
now with the Polycoms.
This is probably worth some further investigation.
What
Hints and queues are different things.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 20, 2005 6:03 AM
To: BJ Weschke
Cc: asterisk-users@lists.digium.com; [EMAIL PROTECTED]
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
So
in though.
-Original Message-
From: BJ Weschke [mailto:[EMAIL PROTECTED]
Sent: Tuesday, December 20, 2005 5:44 AM
To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 12/20/05, [EMAIL PROTECTED] [EMAIL
, 2005 4:10 AM
To: Douglas Garstang
Cc: asterisk-users@lists.digium.com
Subject: RE: [Asterisk-Users] ACD with polycom ip phones
Hello Douglas,
You can enable ACD in sip.cfg and phone.cfg of the
polycom phones.
Polycom send SUBSCRIBE to server .
Harry
--- Douglas Garstang [EMAIL PROTECTED
Hello,
Polycom ip soundpoint support ACD login/logout .
Can we configure asterisk with polycom ACD support?
Regards
Harry
___
Nouveau : téléphonez moins cher avec Yahoo! Messenger !
[EMAIL PROTECTED] wrote:
Polycom ip soundpoint support ACD login/logout .
Can we configure asterisk with polycom ACD support?
For the uninitiated among us (myself included) what is ACD login/logout
support?
Thanks,
Matthew
___
--Bandwidth and
Matthew wrote:
For the uninitiated among us (myself included) what is ACD login/logout
support?
The Polycom phones can send XML NOTIFY messages to signal to the server
the agent is logged in/out/paused. I know of no documentation on the
messages (although they don't look that hard to
When ACD is used the queues and agents are configured
so agents have to send agent id and password to become
available in a queue .
Harry
--- Matthew matthew@zeut.net a écrit :
[EMAIL PROTECTED] wrote:
Polycom ip soundpoint support ACD login/logout .
Can we configure asterisk with polycom
On Mon, 2005-12-19 at 07:21 -0600, Kevin P. Fleming wrote:
Matthew wrote:
For the uninitiated among us (myself included) what is ACD login/logout
support?
The Polycom phones can send XML NOTIFY messages to signal to the server
the agent is logged in/out/paused. I know of no
So we have to add a context like this to login/logout
agents.
I add 4 agent in a queue with roundrobin strategy .
What's going on if the first available agent don't
answer the call ?
Asterisk-1.2
[agents]
;Agent Login
exten= 501,1,AgentCallbackLogin(||[EMAIL PROTECTED])
;Agent Logout
exten=
Adam Goryachev wrote:
Could chan_sip simply start executing the DP at a particular
extension ?? or would that require the existence of a channel, which
there isn't really since it is just XML not RTP???
chan_sip _could_ do anything at all. However, since these are not INVITE
requests,
Which standard for ACD login/logout ?
--- Kevin P. Fleming [EMAIL PROTECTED] a écrit
:
Adam Goryachev wrote:
Could chan_sip simply start executing the DP at a
particular
extension ?? or would that require the existence
of a channel, which
there isn't really since it is just XML not
On 12/18/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
Hello,
Polycom ip soundpoint support ACD login/logout .
Can we configure asterisk with polycom ACD support?
Like the Park button functionality that was recently figured out
here with Polycom phones, I'd bet ACD login/logout
- Non-Commercial
Discussion
Cc:
Subject: Re: [Asterisk-Users] ACD with polycom ip phones
On 12/18/05, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
Hello,
Polycom ip soundpoint support ACD login/logout .
Can we configure
Hello,
Polycom ip soundpoint support ACD login/logout .
Can we configure asterisk with polycom ACD support?
Regards
Harry
___
Nouveau : téléphonez moins cher avec Yahoo! Messenger !
Tom Rymes wrote:
That's a good idea, but it does not help when the agent receives a call
from the queue. If an agent has call-waiting enabled (at least on our
7940 Ciscos...) the queue will send another incoming call while the
agent is still on the phone withthe last call sent to them from
Hello,
are you using Asteriks agents or dialing straight to extensions? because
if you are using agents for incoming calls and then you dial straight
out of Asterisk, Asterisk will not know that the agent is busy. One
possible workaround would be to make a call to the agent using a .call
Julian Lyndon-Smith wrote:
Tom Rymes wrote:
That's a good idea, but it does not help when the agent receives a
call from the queue. If an agent has call-waiting enabled (at least
on our 7940 Ciscos...) the queue will send another incoming call
while the agent is still on the phone
Using Asterisk agents.
Not recognizing that an agent has made an outgoing call IS THE PROBLEM.
Only workaround I see is to take the agent out of queue on all outgoing
(and direct dialed incoming) calls and put him back in the queue at the
completion of the call. That seems too kloodgy.
Hence the
Ah, ok, I see what you are getting at.
However, could you not run a macro on connection (to the agents device)
that then pauses the queue member so that no more calls will come
through until they are unpaused ?
Julian.
Troy Settle wrote:
Julian Lyndon-Smith wrote:
Tom Rymes wrote:
Yes, but if an agent is connected through the Agent module even on an
outboiund call, * will consider it unavailable and therefore will not
route calls to it, as if the agent was answering some inbound call.
Just my $0.02 :-)
l.
On Mon, 17 Oct 2005 14:01:27 +0200, J Thomas [EMAIL PROTECTED]
So, I'm looking into using PauseQueueMember and unpause queuemember
How the heck to you get Unpause to run, no matter what, after the call
is over?
The g argument to Dial only works when the called party hangs up.
Using the h extension appears to be doing nothing...
Is there any way we
Given the current state of queues, it does not seem possible to stop ACD
calls coming to a busy agent who has made an outgoing call.
Looks like feature request is the right way to go for this. I am going
to post this on dev mailing list too before making a feature request in
case we have missed
You must specify topqm and upqm what interface you're attempting to pause and unpause. It will not figure that out based on what interface the channel that called the app in the dial plan might have used.
On 10/17/05, Corey Frang [EMAIL PROTECTED] wrote:
So, I'm looking into using PauseQueueMember
It is possible. I do it here and at many other client installs.
Please post your configuration so we can see why it's not working for you.
On 17 Oct 2005 15:31:46 -0400, J Thomas [EMAIL PROTECTED] wrote:
Given the current state of queues, it does not seem possible to stop ACDcalls coming to a
PauseQueueMember works fine, they just never get unpaused if they hang
up the call...
BJ Weschke wrote:
You must specify topqm and upqm what interface you're
attempting to pause and unpause. It will not figure that out based on
what interface the channel that called the app in the dial plan
JT, yes.
Here's how I've done it before for other clients:
On the dialout portion I've changed the dial plan to:
exten = _1NXXNXX,1,GotoIf($[${LEN(${$[AGENTBYCALLERID_${CALLERIDNUM}]})} 2]?2:3)exten = _1NXXNXX,2,PauseQueueMember(|Agent/${$[AGENTBYCALLERID_${CALLERIDNUM}]})exten =
Have you tried the PauseQueueMember application in the dialplan ?
If the agent makes an outbound call, before the dial() call
PauseQueuemember - and UnPauseQueuemember when the call is complete. The
system should not then send any agent calls through, but all other calls
(direct / internal)
That's a good idea, but it does not help when the agent receives a
call from the queue. If an agent has call-waiting enabled (at least
on our 7940 Ciscos...) the queue will send another incoming call
while the agent is still on the phone withthe last call sent to them
from the queue.
Is
One of my friends is facing this problems and I could not find any
solution to that. Hence this post.
In her Asterisk PBX, she has programmed about 10 agents, and strategy is
rrmemory. Everything works fine. When an agent has received an ACD call,
another call is not presented to him as long as
-Users] ACD calls to busy agents
One of my friends is facing this problems and I could not find any solution
to that. Hence this post.
In her Asterisk PBX, she has programmed about 10 agents, and strategy is
rrmemory. Everything works fine. When an agent has received an ACD call,
another call
Setting incominglimit = 1 does not really solve the problem as I had
already mentioned. That practically takes away the call waiting and will
block all incoming calls including direct dialed calls. She does not
want that. Moreover, incominglimit is deprecated too.
-- jt
On Sat, 2005-10-15 at
I don't know how to make this happen, and I don't even think it is
really possible given the current Queue app, but this would be a very
nice feature to have. The queue shouldn't pass a call to an agent if
they are already on a call from the queue, but an incoming call from
another
Hello Pedro,
you should do this using agent priority groups; this way first all low
priority agents are filled, then another group is used up.
Thanks
l.
On Wed, 12 Oct 2005 19:30:43 +0200, Pedro Nunes [EMAIL PROTECTED]
wrote:
Hi there,
Does anyone know how to setup an overflow queue?
On Thu, 13 Oct 2005 00:39:06 +0200, Tom Rymes [EMAIL PROTECTED]
wrote:
What we have done is to set up a single queue that all calls come into.
For the agents that we want to be our Front Line (i.e.: Customer
Service Reps), we give them a penalty of 0. Our Overflow group (i.e.:
Customer
-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD/queues question
Hello Pedro,
you should do this using agent priority groups; this way first all low
priority agents are filled, then another group is used up.
Thanks
l.
On Wed, 12 Oct 2005 19:30:43 +0200, Pedro Nunes [EMAIL PROTECTED
-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD/queues question
On Oct 12, 2005, at 1:30 PM, Pedro Nunes wrote:
Hi there,
Does anyone know how to setup an overflow queue? When a call rings
on the queue A, if all agents were busy, the call goes to the queue B.
If all agents in queue B were
Just remember to set your phone in the group with the highest possible
priority :)
On Thu, 2005-10-13 at 09:36 +0100, Pedro Nunes wrote:
Thanks,
That will fix my problem... And agent skills, is that possible too??
Thanks again
Pedro Nunes
--
Trixter http://www.0xdecafbad.com
Hi there,
Does anyone know how to
setup an overflow queue? When a call rings on the queue A, if all agents were
busy, the call goes to the queue B.
If all agents in queue B were
busy, then the call stays on both queues until somebody answers it.
I think this is a basic
ACD
On Oct 12, 2005, at 1:30 PM, Pedro Nunes wrote:
Hi there,
Does anyone know how to setup an overflow queue? When a call rings
on the queue A, if all agents were busy, the call goes to the queue B.
If all agents in queue B were busy, then the call stays on both
queues until somebody answers
Dear Friends,
Iam useing the latest CVS-HEAD of the asterisk
when i use the agentcallbacklogin for the Agent
side apart from the password it is askeing the new
location ?
and its not accepting the any extension
it gives the error message like this
i could not able to found any related
How do I login to an ACD queue? I have [EMAIL PROTECTED]. I know I can set static agents, but I have employees that work different departments each day.___
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Hi,
I am using ACD, i.e. application Queue(). Is there a way to use mysql
for the configuration file?
Thanks,
Richard
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Can anyone point me in the right direction of info regarding ACD methods
available in Asterisk.
As far as I can see there are time based ring strategies available but I
cannot find any info regarding skills based routing or queue priorities.
Also do the current time based ring strategies work
On Thu, 19 May 2005, Marshall, Ed wrote:
Can anyone point me in the right direction of info regarding ACD methods
available in Asterisk.
As far as I can see there are time based ring strategies available but I
cannot find any info regarding skills based routing or queue priorities.
I don't
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