[asterisk-users] Queues - how to add back a agent without all other calls to agents stoping and re-starting

Hi All I have a problem with queues that I have been trying to solve for many months - the customer has now picked back up onto this and wanting a solution - any guidance, ideas or solutions welcome. This is the situation :- We have a number of agents in a ringall group, a call joins

[asterisk-users] Queues, Penalties, RINGALL, and Use Cases

Hey everyone, I posted a topic on the community forum which can be found here: https://community.asterisk.org/t/request-for-feedback-queues-penalties-ringall-and-use-cases/80960 It covers a scenario encountered while debugging an issue, and I would love some feedback on it to help make a

Re: [asterisk-users] Queues and penalties

the base code? > > Paddy > > -- > *From:* Leon Wright [mailto:lwri...@corpcloud.com.au] > *Sent:* 30 November 2018 02:17 > *To:* pa...@wizaner.com; asterisk-users@lists.digium.com > *Cc:* johnkinis...@gmail.com > *Subject:* Re: [asterisk-users] Queues and penalties > > Padd

Re: [asterisk-users] Queues and penalties

...@wizaner.com; asterisk-users@lists.digium.com Cc: johnkinis...@gmail.com Subject: Re: [asterisk-users] Queues and penalties Paddy, This appears to be how the queue app works. I ended up patching the queue app: diff --git a/apps/app_queue.c b/apps/app_queue.c index e3a4e22..72072d0 100644 --- a/apps

Re: [asterisk-users] Queues and penalties

shortcoming in app_queue. > > Any ideas, suggestions, anyone want to work with me to sort this ? > > Paddy > > > -- > *From:* John Kiniston [mailto:johnkinis...@gmail.com] > *Sent:* 28 November 2018 21:17 > *To:* pa...@wizaner.com;

Re: [asterisk-users] Queues and penalties

28 November 2018 21:17 To: pa...@wizaner.com; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queues and penalties This should work, How are you defining your timeouts in the queues.conf ? And to verify, in your extensions.conf you are calling Queue with the queue

Re: [asterisk-users] Queues and penalties

This should work, How are you defining your timeouts in the queues.conf ? And to verify, in your extensions.conf you are calling Queue with the queue name and the ruleset to apply from queuerules.conf? On Wed, Nov 28, 2018 at 12:45 PM Paddy Grice wrote: > Hi All > > I have been looking at this

[asterisk-users] Queues and penalties

Hi All I have been looking at this problem for a few days/weeks now and after some advice please. I currently have a customer on 11.25.3 and I am in the process of upgrading versions and OS (Debian) and all things that involves mysql -> PDO etc The problem I have is the customer want a

[asterisk-users] Queues - different moh for queue waiting and subsequent onhold

Hello, Quick one here: is it possible to setup my dialplan on such a way that the MoH while waiting to be answered by an agent on a Queue be different than the one that I will hear when that agent puts me manually on hold for a few minutes AFTER I finally got a hold of someone? I seem to recall

Re: [asterisk-users] Queues - periodic announce while ringing members

Hi, what I did, I mixed the music on hold to have the announce in at a specific time without leaving queue On 25 February 2016 at 16:53, Daniel Chavez wrote: > Ish, > I use the same version of Asterisk on CentOS 6.7. I wonder the same thing. > Hopefully we will find this

Re: [asterisk-users] Queues - periodic announce while ringing members

Ish, I use the same version of Asterisk on CentOS 6.7. I wonder the same thing. Hopefully we will find this out. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live

[asterisk-users] Queues - periodic announce while ringing members

Hi I'm using asterisk 1.8.32.3 on CentOS 6 I've noticed when using queues that the members of the queue stop ringing for the duration of any set periodic announce. Is this the only behaviour possible or is there a way to set the members to continue ringing while the periodic announce plays?

Re: [asterisk-users] Queues don't follow dialplan if no members are registered

Martin amar...@xes-inc.com wrote: - Original Message - From: John Kiniston johnkinis...@gmail.com To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Tuesday, July 28, 2015 12:12:05 PM Subject: Re: [asterisk-users] Queues don't

Re: [asterisk-users] Queues don't follow dialplan if no members are registered

- Original Message - From: John Kiniston johnkinis...@gmail.com To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Wednesday, July 29, 2015 11:53:13 AM Subject: Re: [asterisk-users] Queues don't follow dialplan if no members

Re: [asterisk-users] Queues don't follow dialplan if no members are registered

- Original Message - From: John Kiniston johnkinis...@gmail.com To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Tuesday, July 28, 2015 12:12:05 PM Subject: Re: [asterisk-users] Queues don't follow dialplan if no members

[asterisk-users] Queues don't follow dialplan if no members are registered

Hello, I am running Asterisk 11 on CentOS 6.x. I have configured several queues as follows in extensions.conf: exten = s,1,Queue(myqueue,rtnC,18) same = n,Background(user_unavail) same = n,WaitExten(10) exten = 1,1,Voicemail(@my-vm,s) This rings the phones in the queue for 18 seconds. If no

Re: [asterisk-users] Queues don't follow dialplan if no members are registered

In your queues.conf do you have a leavewhenempty and joinempty set? in queues.conf [myqueue] leavewhenempty = strict joinempty = strict strategy = ringall ringinuse = no On Tue, Jul 28, 2015 at 9:58 AM, Andrew Martin amar...@xes-inc.com wrote: Hello, I am running Asterisk 11 on CentOS 6.x.

[asterisk-users] Queues and RingInUse

Hi, I have some problems with a Queue and state interface. In the queue we have 7 deskphones and 7 cordless. Every user have one deskphone and one cordless phone. I have set up every user with hints, eg: exten = 802,hint,SIP/9144-802SIP/9144-902 exten = 902,hint,SIP/9144-902SIP/9144-802

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

You need to do this when the call connects. If you can do this within a couple of seconds, this is usually good enough to be usable (that's what we do on the QueueMetrics agents pages). Thanks l. 2013/8/3 Timothy Smith timotsm...@gmail.com Hello Folks, I am setting up a call center but we

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

Hi, Our queue members are Local channels, thus when dialing the agent, the dialplan will do several stuff including: Set(CALLERID(name)=${CALLERID(name)}:Sales) UserEvent(something,data: ${bunch-of-data-in-some-format}) Dial(SIP/final-agent-phone,timeout,A(Sales)) The UserEvent will be picked

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

Dear Mitch, Thank you so much. This partly solves my problem by a great deal, as we'll send a message to the agent immediately on picking the call. As the agents are local SIP channels, I will attempt looking up the caller's name (if it exists in our database) and set it prior to entering the

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

Dear Tiago, Thanks for your answer, but I have a few questions. Do you use queues? We are operating a call centre with several queues, so I don't see how we would use the Dial command. When a call comes in, we enter the caller (depending on what options he has selected) into a queue. Do you have

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

Hi, You just said you use Local channels. Local channel is a dialplan that has a Dial() to a sip device? We use queues, and have a queue-macro that sends the UserEvent upon bridging the call... On 4 August 2013 16:41, Timothy Smith timotsm...@gmail.com wrote: Dear Tiago, Thanks for your

[asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

Hello Folks, I am setting up a call center but we have few agents so one agent is able to handle calls of different languages and different queues. For the agent to identify the caller, I want a popup to appear as the phone starts to ring with the caller's number, language (selected in the IVR),

Re: [asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

We do something very similar. Use the gosub parameter of the Queue application to call a subroutine in the dial plan when the agent answers the call. same =n,Queue(sales,tc,,sub-QueueConnected) [sub-QueueConnected] ; this runs on the agent/member's channel exten =s,1,NoOp() ; whatever

[asterisk-users] Queues with different technologies for members, like Khomp Driver

Guys, I saw in the Asterisk documentation (queues.conf) that members can register with technologies such as SIP, Dahdi and Location. But I have a specific need for members to be registered as Khompchannel. Ex: member = Khomp/b0L1/9200 But reloading module app_queue.so when I run

Re: [asterisk-users] Queues and distributed device state over WAN

Oliver wrote: snip Before diving into this, I've got the following question : - let say we have two Asterisk servers A and B, - both are interconnected through PSTN (no SIP trunk) - agent Alice's phone is connected (ie registered) to server A -

Re: [asterisk-users] Queues and distributed device state over WAN

2013/1/25 Alec Davis siva...@paradise.net.nz Oliver wrote: snip Before diving into this, I've got the following question : - let say we have two Asterisk servers A and B, - both are interconnected through PSTN (no SIP trunk) - agent Alice's phone is

Re: [asterisk-users] Queues and distributed device state over WAN

I've not tried to publish device state with XMPP yet but I've discovered this issue https://issues.asterisk.org/jira/browse/ASTERISK-18078 I'm planning to install my XMPP server on the same machine as one asterisk server so hopefully, I won't be hit by the issue above but have you met

Re: [asterisk-users] Queues and distributed device state over WAN

On 01/25/2013 01:59 PM, Alec Davis wrote: I've not tried to publish device state with XMPP yet but I've discovered this issue https://issues.asterisk.org/jira/browse/ASTERISK-18078 I'm planning to install my XMPP server on the same machine as one asterisk server so hopefully, I won't be

Re: [asterisk-users] Queues and distributed device state over WAN

Not that this is an excuse or a valid workaround for everyone, but I believe that issue won't apply if you're using Asterisk 11 and res_xmpp. res_jabber: yup, totally still a problem. Hmm. We're using Asterisk 11, but I still think res_jabber. Why havn't I changed to res_xmpp, I have no

[asterisk-users] Queues and distributed device state over WAN

Hello, I've read a couple of docs on the web about distributed call centers (mainly this one

[asterisk-users] queues show some agents (In use) from the start

Hi gurus Some of my agents are in use with no call involved. Members: Local/0971230031@internal/n (In use) has taken no calls yet Local/0972105500@internal/n (In use) has taken no calls yet No Callers Is there a workarround so solve this? Wham am i doing wrong? If i change

Re: [asterisk-users] Queues and Distinctive Ring with Alert-Info

On 26/11/2012 10:14 AM, Klaverstyn, David C wrote: Hi All, I’m new to Queues and I have created one as follows which seems to work ok. [david-test] strategy = rrmemory timeout = 10 retry = 0 maxlen = 0 announce-frequency = 0 announce-holdtime = no member = SIP/121 member = SIP/122

[asterisk-users] Queues and Distinctive Ring with Alert-Info

Hi All, I'm new to Queues and I have created one as follows which seems to work ok. [david-test] strategy = rrmemory timeout = 10 retry = 0 maxlen = 0 announce-frequency = 0 announce-holdtime = no member = SIP/121 member = SIP/122 member = SIP/123 I'm wondering how do you change the

[asterisk-users] Queues, pickup and transfers

Hi, If my memory serves me right, up to Asterisk 1.6, Queue app internals kept the application from working some other apps such as PickUp. I wonder if such things are possible (and if possible, still keep useful Queue Logs ie logs in which picked up or transfered calls are shown as such): 1- a

Re: [asterisk-users] Queues, pickup and transfers

2011/5/5 Olivier oza_4...@yahoo.fr Hi, If my memory serves me right, up to Asterisk 1.6, Queue app internals kept the application from working some other apps such as PickUp. I wonder if such things are possible (and if possible, still keep useful Queue Logs ie logs in which picked up or

Re: [asterisk-users] Queues and Agent penalty - how to go to second best agent when the first does not answer

The Queue() application can automatically pause members who fail to answer; this would be the solution to your problem. With that solution in place, though, the agent will still need to be able to un-pause when they return to their desk, and since that is the case, they really should be

Re: [asterisk-users] Queues and Agent penalty - how to go to second best agent when the first does not answer

I am a little confused as to what the OP wants the system to do? Call the proper agent, but when they don't answer, on the next call, it shouldn't call the same agent? OK, but for how long? 5 minutes? Until they manually unpause (current option as described by Kevin), 30 minutes? Should it

Re: [asterisk-users] Queues and Agent penalty - how to go to second best agent when the first does not answer

Mike wrote: I was hoping to use this Queue not for professional agents in a call center, but for reception. When the receptionist (lowest penalty) is not at the desk, then some junior sales person can pick up those calls. We have our receptionist setup in a front-desk queue that has 2

Re: [asterisk-users] Queues and Agent penalty - how to go to second best agent when the first does not answer

We have our receptionist setup in a front-desk queue that has 2 phones in it. The incoming call rings directly to the phone for 30 seconds, if not answered, plays the, Please wait while we find someone and then drops them into a queue. At this point, it rings the operator phone again and

Re: [asterisk-users] Queues and Agent penalty - how to go to second best agent when the first does not answer

On Feb 3, 2011, at 11:12 AM, Kevin P. Fleming wrote: The Queue() application can automatically pause members who fail to answer; this would be the solution to your problem. With that solution in place, though, the agent will still need to be able to un-pause when they return to their

[asterisk-users] Queues with ringinuse=yes

I'm setting up a queue for two independent operator phones that are capable of answering multiple calls at once. It's currently working with the following settings and Asterisk 1.4: queues.conf: [telefonistas] strategy=roundrobin ;strategy=leastrecent music=default timeout=60 retry=0 maxlen=0

[asterisk-users] Queues, priorities and (miscalculated) holdtimes

Anyone ever noticed that the reported holdtime is wrong when there are different priorities? Also talktime is 0, but for the moment I don't care. queue show test reports: test has 23 calls (max unlimited) in 'ringall' strategy (193s holdtime, 0s talktime) [...] Callers: 1.

Re: [asterisk-users] Queues without agent login

Barry, I'm using the Asterisk GUI. When defining a User extension (menu 'user') the only option I have is Is Agent. The SIP extension (11) is automatically created as an agent that needs to log in. In the advanced options I can manually edit queues.conf and change to member=SIP/11. This way of

[asterisk-users] Queues without agent login

Is it possible to make use of queues for incoming calls but to have agents that do not need to log in ? If I create a queue and make certain SIP-users member of the queue, do these SIP-users always need to log in to the queue to be able to receive calls that are in the queue ?? Can't a member be

Re: [asterisk-users] Queues without agent login

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 jonas kellens wrote: Is it possible to make use of queues for incoming calls but to have agents that do not need to log in ? Make the phones members of the queue. In queues.conf: [MY_QUEUE] member = SIP/1234 member = SIP/5678 etc. Barry

Re: [asterisk-users] Queues without agent login

-- AHD Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP Syria: +963 944 618286 USA: +1 347 562 2308 From: jonas.kell...@telenet.be To: asterisk-users@lists.digium.com Date: Wed, 18 Nov 2009 16:21:12 +0100 Subject: [asterisk-users] Queues without agent login

[asterisk-users] Queues

Hello Everyone, I'm looking for help/ideas on how to do the following: I have a couple of people out of many (the couple of people randomly change) who log into an on-call queue. A call comes in and it rings the on-call extensions, but no one answers. I would like the call to then try the

Re: [asterisk-users] Queues

To: asterisk-users@lists.digium.com Subject: [asterisk-users] Queues Hello Everyone, I'm looking for help/ideas on how to do the following: I have a couple of people out of many (the couple of people randomly change) who log into an on-call queue. A call comes in and it rings the on-call extensions

Re: [asterisk-users] Queues

To: asterisk-users@lists.digium.com Subject: [asterisk-users] Queues Hello Everyone, I'm looking for help/ideas on how to do the following: I have a couple of people out of many (the couple of people randomly change) who log into an on-call queue. A call comes in and it rings the on-call

Re: [asterisk-users] Queues

- Non-Commercial Discussion Subject: Re: [asterisk-users] Queues I had looked at followme as a solution but ran into the same stumbling block of having to hard code the cell phone list. I didn't see a dynamic way of the list being extensions 12 and 14 on Monday, but changing to extensions 13

Re: [asterisk-users] Queues

To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: Re: [asterisk-users] Queues Since followme is extension-based, you have at least two options. Option 1 is to have a few extensions designated for following where you punch in the cell numbers as you wish. Option 2 is to use

Re: [asterisk-users] Queues

-Commercial Discussion asterisk-users@lists.digium.com Sent: Monday, November 16, 2009 2:23:49 PM Subject: Re: [asterisk-users] Queues Hi Travis, There’s lots of different ways to attack “on-call” roster solutions in Asterisk – as Danny suggested, FollowMe() is definitely an option

Re: [asterisk-users] Queues

] On Behalf Of Travis Elsberry Sent: Tuesday, 17 November 2009 10:29 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queues Hi Michael, Your web interface for the on-call roster is pretty close to what we're trying to trying to achieve. I would like

[asterisk-users] queues autopause

Hi, I have 3 queue set in the table as below. name,autopause 1000,1 2000,1 3000,1 In queue 1000, the autopause works after member failed to answer call. However, other queues don't work for the autopause function. queue 1000: -- Nobody picked up in 25000 ms -- Auto-Pausing Queue Member

Re: [asterisk-users] queues autopause

Rilawich Ango escribió: Hi, I have 3 queue set in the table as below. name,autopause 1000,1 2000,1 3000,1 In queue 1000, the autopause works after member failed to answer call. However, other queues don't work for the autopause function. queue 1000: -- Nobody picked up in 25000

Re: [asterisk-users] queues autopause

Thanks. Finally, I find that it was caused by the use of the table wrongly. On Thu, Oct 22, 2009 at 10:23 PM, Miguel Molina mmol...@millenium.com.co wrote: Rilawich Ango escribió: Hi, I have 3 queue set in the table as below. name,autopause 1000,1 2000,1 3000,1 In queue 1000, the

Re: [asterisk-users] Queues with unavailable members

C. Chad Wallace cwall...@lodgingcompany.com writes: OK, I decided to write it up in AEL. It's incomplete and untested, but it probably gets the idea across a little better. context agentcalls { _2XX = { Set(AGENT=${EXTEN}); // Assuming agent ID is extension. if

Re: [asterisk-users] Queues with unavailable members

Benny Amorsen benny+use...@amorsen.dk writes: Would it perhaps work to simply Wait(30) if the call is rejected by the phone? If the Queue assumes that the phone is busy for those 30 seconds, I have accomplished my goal. It's worth a shot. This works! Actually I tried out Wait(1000), but that

Re: [asterisk-users] Queues with unavailable members

At 11:23 AM on 16 Oct 2009, Benny Amorsen wrote: I was going in the same direction at the end of my first mail, but I hadn't written any code. There is a problem though: The Queue application will keep sending calls to the Local channel, which have to be rejected, over and over. Would it

Re: [asterisk-users] Queues with unavailable members

C. Chad Wallace cwall...@lodgingcompany.com writes: It would only be trying one agent at a time for each waiting queue member... Would it? Almost all our queues are on a ringall strategy. I don't know how expensive it is to open and close a Local channel and do a DB lookup, but I wouldn't

Re: [asterisk-users] Queues with unavailable members

At 7:35 PM on 16 Oct 2009, Benny Amorsen wrote: C. Chad Wallace cwall...@lodgingcompany.com writes: Also, if there is another agent available, the caller would be connected immediately, and it wouldn't have to make any more attempts. With the Wait() solution, that caller would be

Re: [asterisk-users] Queues with unavailable members

Elliot Otchet elliot.otc...@callingcircles.com writes: Have you tried autopause=yes in your queue configuration? You can then unpause the member by either the dialplan (e.g. having the cell phone user log back in) or using an AMI based program to change the paused state. You can read more

Re: [asterisk-users] Queues with unavailable members

Lenz Emilitri lenz.lo...@gmail.com writes: You could configure them as agents and have them log off automatically after a while they're not responding. Agents have to log in and wait for calls though, don't they? There used to be AgentCallbackLogin, but that has been replaced by dialplan code

Re: [asterisk-users] Queues with unavailable members

That shouldn't be too hard to accomplish. If you've got the addons (and mysql) installed you could store them in a MySQL table (timestamp, device) and have a cron job set to run at X frequency that un-pauses the queue members via AMI. Don't want to go to MySQL? Use system() to 'touch' files

Re: [asterisk-users] Queues with unavailable members

Elliot Otchet elliot.otc...@callingcircles.com writes: That shouldn't be too hard to accomplish. If you've got the addons (and mysql) installed you could store them in a MySQL table (timestamp, device) and have a cron job set to run at X frequency that un-pauses the queue members via AMI.

Re: [asterisk-users] Queues with unavailable members

At 3:37 PM on 15 Oct 2009, Benny Amorsen wrote: Perhaps the problem could be restated in a different way: After a queue member rejects a call (instead of just not answering), the queue should wait X amount of time before sending the next call. Queues.conf has a million settings, but I can't

Re: [asterisk-users] Queues with unavailable members

At 11:32 AM on 15 Oct 2009, C. Chad Wallace wrote: At 3:37 PM on 15 Oct 2009, Benny Amorsen wrote: Perhaps the problem could be restated in a different way: After a queue member rejects a call (instead of just not answering), the queue should wait X amount of time before sending the

[asterisk-users] Queues with unavailable members

We have the possibly rather unique setup where we have cell phones posing as SIP devices. The SIP registration for those unfortunately doesn't go away just because the phone is off, since the registration is done by our cell-phone=SIP gateway, and that gateway has no way of knowing whether the

Re: [asterisk-users] Queues with unavailable members

You could configure them as agents and have them log off automatically after a while they're not responding. l. 2009/10/14 Benny Amorsen benny+use...@amorsen.dkbenny%2buse...@amorsen.dk We have the possibly rather unique setup where we have cell phones posing as SIP devices. The SIP

Re: [asterisk-users] Queues with unavailable members

What is the command to log off the agents ? Thx On Wed, Oct 14, 2009 at 6:45 PM, Lenz Emilitri lenz.lo...@gmail.com wrote: You could configure them as agents and have them log off automatically after a while they're not responding. l. 2009/10/14 Benny Amorsen

Re: [asterisk-users] Queues with unavailable members

Subject: [asterisk-users] Queues with unavailable members We have the possibly rather unique setup where we have cell phones posing as SIP devices. The SIP registration for those unfortunately doesn't go away just because the phone is off, since the registration is done by our cell-phone=SIP gateway

[asterisk-users] queues load balancing

Hello I have 2 queues (queue_1 and queue_2 ) in my Asterisk, and I want to send 2/3 of the calls to queue_1 and 1/3 of the calls to queue_2 How can I do that load balancing in extensions.conf? I have something like this: exten = 123,1,Ringing exten = 123,2,Wait(1) exten = 123,3,Answer ; 2 in 3

Re: [asterisk-users] queues load balancing

Take a look at: http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Random You should be able to do what you want with this, it obviously won't take in to account the actual amount of people still in the queue (for example if someone hangs up while on hold). I'm sure there'd be a way of

Re: [asterisk-users] queues load balancing

Thanks for the idea. I will try it this way: exten = 123,1,Ringing exten = 123,2,Wait(1) exten = 123,3,Answer exten = 123,4,Random(33:123,10) exten = 123,5,Queue(queue_1) exten = 123,6,Hangup exten = 123,10,Queue(queue_2) exten = 123,11,Hangup Joao Pereira -- StarTel - A Rede Livre Joao

Re: [asterisk-users] queues load balancing

On 21/7/09 12:08 AM, Joao Gomes Pereira wrote: Thanks for the idea. I will try it this way: exten = 123,1,Ringing exten = 123,2,Wait(1) exten = 123,3,Answer exten = 123,4,Random(33:123,10) exten = 123,5,Queue(queue_1) exten = 123,6,Hangup exten = 123,10,Queue(queue_2) exten =

Re: [asterisk-users] queues load balancing

Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] queues load balancing On 21/7/09 12:08 AM, Joao Gomes Pereira wrote: Thanks for the idea. I will try it this way: exten = 123,1,Ringing exten = 123,2,Wait(1) exten = 123,3,Answer exten = 123,4,Random(33:123,10

Re: [asterisk-users] queues load balancing

Danny Nicholas schrieb: Here is a brute force solution: [global] CALLCOUNT=0 exten = 123,1,Ringing exten = 123,2,Wait(1) exten = 123,3,Answer exten = 123,4,Set(CALLCOUNT)=${CALLCOUNT}+1) ...,Set(CALLCOUNT=$[${CALLCOUNT} + 1]) or ...,Set(CALLCOUNT=${MATH(${CALLCOUNT}+1,int)}) exten =

Re: [asterisk-users] Queues recording CDR

Hi, My apologies Nicolas, a mistake from my part. And I appreciate for correcting me. Asternic is a good piece of work. Regards, Kurian Thayil. On Mon, 2009-07-06 at 09:41 -0300, Nicolás Gudiño wrote: Hello, Just a correction, Asternic Call Center Stats is not from asteriskguru.

Re: [asterisk-users] Queues recording CDR

Hello, Just a correction, Asternic Call Center Stats is not from asteriskguru. Asteriskguru has its own statistic program that is not open source, but free to use. Asternic was written by me (not asteriskguru) and has an open source version and a commercial one. Best regards, -- Nicolás Gudiño

[asterisk-users] Queues recording CDR

Hi 1. I want to record all calls that land to an agent via a queue using a meaningful name - as of now i name the recorded file on the fly using {CALLERID} variable so that the file gets stored using the caller id iunder /var/spool/asterisk/monitor , now if i want to store it as CALLERIDEXTEN

Re: [asterisk-users] Queues recording CDR

Hi Sriram, 1. Set the channel variable MonitorFilename before Queue() in dialplan and you can give some meaningful filename for record. 2. I guess you can use an AGI to capture events and then integrate this with a DB in the Backend. This should help you to track the activity. 3. asternic from

[asterisk-users] Queues in memory after startup

Hi all, After * starts the command queue show would not show any of the realtime queues, but just the ones that are in the queues.conf file. In this state de AMI would not send any QueueMemberStatus for that queues until a call is received by that realtime queue. Anyone knows any whay to

Re: [asterisk-users] Queues in memory after startup

Gabriel Ortiz Lour wrote: Hi all, After * starts the command queue show would not show any of the realtime queues, but just the ones that are in the queues.conf file. In this state de AMI would not send any QueueMemberStatus for that queues until a call is received by that realtime

Re: [asterisk-users] Queues in memory after startup

Mark Michelson escribió: Gabriel Ortiz Lour wrote: Hi all, After * starts the command queue show would not show any of the realtime queues, but just the ones that are in the queues.conf file. In this state de AMI would not send any QueueMemberStatus for that queues until a call is

[asterisk-users] Queues Announce help request.

I am trying to get a queue to do more than just play music and hold calls. Specifically, making some comforting voice announcements would be nice. Below is the queues.conf file relevant portions. Member phone number is munged to protect the guilty. We shouldn't need the announcement source

Re: [asterisk-users] Queues Announce help request.

. -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Cary Fitch Sent: Friday, March 20, 2009 12:32 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [asterisk-users] Queues Announce help request. I am

Re: [asterisk-users] Queues Announce help request.

- Cary Fitch ca...@usawide.net wrote: I am trying to get a queue to do more than just play music and hold calls. Specifically, making some comforting voice announcements would be nice. You may want to take the quotes off of the filenames in your queues.conf config file... they're not

Re: [asterisk-users] Queues Announce help request.

On 3/20/09, Cary Fitch ca...@usawide.net wrote: I am trying to get a queue to do more than just play music and hold calls. Specifically, making some comforting voice announcements would be nice. Below is the queues.conf file relevant portions. Member phone number is munged to protect the

[asterisk-users] * Queues with legacy pbx extensions ?

Hello Everybody I am using Trixbox 2.4 (with TE420P PRI lines) .. my setup is like Calls --Asterisk--legacy pbx---analog extensions(agents). Whenver a call comes in , asterisk dials the ACD number of the legacy pbx which in turn decides to route to appropriate agent.. for ex :

Re: [asterisk-users] * Queues with legacy pbx extensions ?

hi we ALWAYS use sip phone IP*-E1-pstn or sip phone-IP-*-E1-legasypbx-?- pstn we use the digiums cards whit echo canceller and we havent any echo problem. more than 20 or 30 installations. whit almost every provider in the country. dont be SO scared. David 2009/1/26 Sriram

[asterisk-users] Queues, SIP channel and In Use

Hi, I'm a little surprised, up until 1.4.22 my agents where using an IAX channel to ZoIPer Softphone, however since after the upgrade to .22 we experienced a problem with hangup failure between zoiper and asterisk (look like bug http://bugs.digium.com/view.php?id=13184) i made them switch to

Re: [asterisk-users] Queues, SIP channel and In Use

Benoit wrote: Hi, I'm a little surprised, up until 1.4.22 my agents where using an IAX channel to ZoIPer Softphone, however since after the upgrade to .22 we experienced a problem with hangup failure between zoiper and asterisk (look like bug http://bugs.digium.com/view.php?id=13184) i

Re: [asterisk-users] Queues, SIP channel and In Use

Mark Michelson a écrit : Benoit wrote: Hi, I'm a little surprised, up until 1.4.22 my agents where using an IAX channel to ZoIPer Softphone, however since after the upgrade to .22 we experienced a problem with hangup failure between zoiper and asterisk (look like bug

[asterisk-users] queues and MEMBERINTERFACE for AGI script

Hi, iam using and queue and starting an AGI script after caller connected to agent. How to find out in the script the connected agent, MEMBERINTERFACE seemed to be not work, either as variable in the queue command and also not in the AGI script. How to found out which agent is connected to

Re: [asterisk-users] queues and MEMBERINTERFACE for AGI script

Thomas Winter wrote: Hi, iam using and queue and starting an AGI script after caller connected to agent. How to find out in the script the connected agent, MEMBERINTERFACE seemed to be not work, either as variable in the queue command and also not in the AGI script. How to found out

Re: [asterisk-users] Queues, monitor-join=yes, and volume

To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queues, monitor-join=yes, and volume On Tue, May 13, 2008 at 10:42 AM, Asterisk [EMAIL PROTECTED] wrote: Is there any way to modify the volume (either lower the volume of the clients, or increase the volume

Re: [asterisk-users] Queues, monitor-join=yes, and volume

Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queues, monitor-join=yes, and volume On Tue, May 13, 2008 at 10:42 AM, Asterisk [EMAIL PROTECTED] wrote: Is there any way to modify the volume (either lower the volume of the clients, or increase the volume

[asterisk-users] Queues, monitor-join=yes, and volume

Hi guys, I have few queues configured on my PBX that have: monitor-format=wav monitor-join=yes My problem is that the volume of the clients who are calling into these queues is slightly higher than the volume of the agents. Is there any way to modify the volume (either lower the volume of the

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