https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* cisco-voip *On Behalf Of *Matthew
> Loraditch
> *Sent:* Thursday, June 11, 2020 6:00 PM
> *To:* Brian Meade
> *Cc:* Cisco VoIP Group
> *Subject:
From: cisco-voip On Behalf Of Matthew
Loraditch
Sent: Thursday, June 11, 2020 6:00 PM
To: Brian Meade
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
[EXTERNAL]
Premium Flex or a mix ? and you only have built in admin or sync’d users are
also admin?
Matthew Loraditch
Sr
: Anthony Holloway ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
[EXTERNAL]
I've got a customer on 12.5 UCCX with Flex licensing and I'm not seeing that
behavior. Only when someone logs in to Finesse does it increase counters on
the licensing page in UCCX.
On Thu, Jun 11
w.linkedin.com/company/helion-technologies>
>
> *From:* Anthony Holloway
> *Sent:* Thursday, June 11, 2020 1:46 PM
> *To:* Matthew Loraditch
> *Cc:* Pawlowski, Adam ; Cisco VoIP Group <
> cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX F
11, 2020 1:46 PM
To: Matthew Loraditch
Cc: Pawlowski, Adam ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
[EXTERNAL]
Thanks for the action and the update. Is the Flex PM, Kevin McPartlan, on that
webcast?
On Thu, Jun 11, 2020 at 11:59 AM Matthew Loraditch
mailto:mloradi
/twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* Anthony Holloway
> *Sent:* Tuesday, May 12, 2020 1:22 PM
> *To:* Matthew Loraditch
> *Cc:* Pawlowski, Adam ; Cisco VoIP Group <
> cisco-voip@puck.net
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Anthony Holloway
Sent: Tuesday, May 12, 2020 1:22 PM
To: Matthew Loraditch
Cc: Pawlowski, Adam ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
[EXTERNAL]
Thank you
s://www.linkedin.com/company/helion-technologies>
>
> *From:* Anthony Holloway
> *Sent:* Tuesday, May 12, 2020 10:29 AM
> *To:* Matthew Loraditch
> *Cc:* Pawlowski, Adam ; Cisco VoIP Group <
> cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
, 2020 10:29 AM
To: Matthew Loraditch
Cc: Pawlowski, Adam ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
[EXTERNAL]
Matthew,
I just got word from the Flex-CC owner, Kevin McPartlan, that Admins do require
a Premium license. Can you prove this wrong in some way?
On Mon, May
ww.heliontechnologies.com/>
> [image: Facebook] <https://facebook.com/heliontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* cisco-voip *On Behalf Of *Anthony
> Holloway
&g
I’d like to have the option. Collab EA Suite + ? Collab EA Suite Premium?
Collab EA Suite Cool?
No end of possibility of names.
From: Matthew Loraditch
Sent: Tuesday, May 12, 2020 9:30 AM
To: Lelio Fulgenzi ; Myron Young
Cc: Cisco VoIP Group
Subject: RE: [cisco-voip] UCCX Flex Licensing
It was not the last time I looked into it (a few months ago), there were still
suites for EA.
From: cisco-voip On Behalf Of Matthew
Loraditch
Sent: Monday, May 11, 2020 10:15 PM
To: Lelio Fulgenzi
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
I don’t know anything about
.
Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Lelio Fulgenzi
Sent: Tuesday, May 12, 2020 9:14 AM
To: Myron Young
Cc: Matthew Loraditch ; Cisco VoIP Group
Subject: RE: [cisco-voip] UCCX Flex Licensing
[EXTERNAL
Ok. Thanks for confirming. Not sure why they have yet to move that into the
suite. ☹
From: Myron Young
Sent: Tuesday, May 12, 2020 9:11 AM
To: Lelio Fulgenzi
Cc: Matthew Loraditch ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
CAUTION: This email originated from outside
priced separately for UCCx?
From: Myron Young
Sent: Tuesday, May 12, 2020 8:18 AM
To: Lelio Fulgenzi
Cc: Matthew Loraditch ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
CAUTION: This email originated from outside of the University of Guelph. Do not
click links or open
So, you found that UCCx is now included in the Collab EA suite? Or are you
still being priced separately for UCCx?
From: Myron Young
Sent: Tuesday, May 12, 2020 8:18 AM
To: Lelio Fulgenzi
Cc: Matthew Loraditch ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
CAUTION
t;
<https://twitter.com/heliontech>
<https://www.linkedin.com/company/helion-technologies>
From: Anthony Holloway
Sent: Monday, May 11, 2020 7:11 PM
To: Matthew Loraditch
Cc: Pawlowski, Adam ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
[EXTERNAL]
Why di
Holloway ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
[EXTERNAL]
After all that I want to ask...
Is UCCx included in EA yet? Or still separate.
Sent from my iPhone
On May 11, 2020, at 8:03 PM, Matthew Loraditch
mailto:mloradi...@heliontechnologies.com>>
wrote:
C
ps://twitter.com/heliontech>
<https://www.linkedin.com/company/helion-technologies>
From: Anthony Holloway
Sent: Monday, May 11, 2020 7:11 PM
To: Matthew Loraditch
Cc: Pawlowski, Adam ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
[EXTERNAL]
Why did they have to bor
From: Anthony Holloway
Sent: Monday, May 11, 2020 7:11 PM
To: Matthew Loraditch
Cc: Pawlowski, Adam ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
[EXTERNAL]
Why did they have to borrow the same names for the licensing levels? It's like
when Cisco decided to call UCCX CAD
;
>> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>> --
>> *From:* Anthony Holloway
>> *Sent:* Monday, May 11, 2020 7:03:47 PM
>> *To:* Matthew Loraditch
>> *Cc:* Pawlowski, Adam ; Cisco VoIP Group <
>>
://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
> --
> *From:* Anthony Holloway
> *Sent:* Monday, May 11, 2020 7:03:47 PM
> *To:* Matthew Loraditch
> *Cc:* Pawlowski, Adam ; Cisco VoIP Group <
1518
w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com
From: Anthony Holloway
Sent: Monday, May 11, 2020 7:03:47 PM
To: Matthew Loraditch
Cc: Pawlowski, Adam ; Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
[EXTERNAL]
My man! Always
acebook] <https://facebook.com/heliontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* cisco-voip *On Behalf Of *Anthony
> Holloway
> *Sent:* Monday, May 11, 2020 5
VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
[EXTERNAL]
But seriously, a premium license to administer the system? Does this include
the appadministrator account too? Do you have first hand experience with it?
On Mon, May 11, 2020 at 4:16 PM Pawlowski, Adam
mailto:aj...@buffalo.edu
rency.
>>
>>
>>
>>
>>
>>
>>
>> *From:* cisco-voip *On Behalf Of *Brian
>> Meade
>> *Sent:* Monday, May 11, 2020 5:07 PM
>> *To:* Anthony Holloway
>> *Cc:* Cisco VoIP Group
>> *Subject:* Re: [cisco-voip] UCCX Flex Licens
based on feature utilization and concurrency.
>
>
>
>
>
>
>
> *From:* cisco-voip *On Behalf Of *Brian
> Meade
> *Sent:* Monday, May 11, 2020 5:07 PM
> *To:* Anthony Holloway
> *Cc:* Cisco VoIP Group
> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
Thanks for replying Brian, you're always a good resource for me to lean on.
I've seen Standard CC Flex out there, so maybe that's newer. But also yes,
the fact that they now charge for each non-premium port has some large
consequences for customers who've deployed CallBack and/or Self Service
This was the information I heard as well, and the purchase quantities are based
on feature utilization and concurrency.
From: cisco-voip On Behalf Of Brian Meade
Sent: Monday, May 11, 2020 5:07 PM
To: Anthony Holloway
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Flex Licensing
Pretty sure when buying as A-Flex-CC that it always just gives you Premium
licensing on the CCX side. Had this cause an issue with a customer that
was staying on Enhanced for the extra CTI ports for many years.
On Mon, May 11, 2020 at 4:23 PM Anthony Holloway <
avholloway+cisco-v...@gmail.com>
All,
Anyone already deal with this themselves? I am reading/being told
something I cannot swallow as the truth, because it seems so ridiculous.
I am being told that you need a Premium license to even login as a
Supervisor at all. Like, not for extra functionality (silent monitoring),
but just
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