Re: [cisco-voip] 7945 VPN option

Afternoon Brian, I have checked this and Auto Network Detect is off. Do you have any other suggestions? The firmware level is: SCCP45.9-3-1SR1-1S From: Brian Meade (brmeade) [mailto:brme...@cisco.com] Sent: 24 January 2014 20:28 To: James Dust; 'cisco-voip@puck.nether.net' Subject: RE: 7945

Re: [cisco-voip] 7945 VPN option

with Auto Network Detect turned on the VPN profile. Brian From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of James Dust Sent: Friday, January 24, 2014 3:02 PM To: 'cisco-voip@puck.nether.net' Subject: [cisco-voip] 7945 VPN option Evening everyone, We have been deploying

Re: [cisco-voip] 7945 VPN option

regards James From: Brian Meade (brmeade) [mailto:brme...@cisco.com] Sent: 27 January 2014 15:08 To: James Dust; 'cisco-voip@puck.nether.net' Subject: RE: 7945 VPN option http://x.x.x.x:6970/SEPMAC.cnf.xmlhttp://x.x.x.x:6970/SEP%3cMAC%3e.cnf.xml Replace x.x.x.x with a node on your cluster

Re: [cisco-voip] 7945 VPN option

Evening Justin, Yes they are registering with CUCM on our LAN before being sent out. Kind regards James From: Justin Steinberg [mailto:jsteinb...@gmail.com] Sent: 27 January 2014 16:46 To: Brian Meade (brmeade) Cc: James Dust; Cisco VOIP Subject: Re: [cisco-voip] 7945 VPN option Are these new

[cisco-voip] Cisco unity interview handlers Unity 8.6

Evening all, One of our sites needs a line setup that callers can dial and answer a series of recorded questions, once complete the call will end and the recording will then be sent to the mailbox of a specific users phone. Whilst I understand the theory behind this I am having some issues

Re: [cisco-voip] Cisco unity interview handlers Unity 8.6

along the lines of After Interview Action, where you'd select Conversation: Hang Up. Angel Roberto Castaneda On Wed, Jan 29, 2014 at 12:02 PM, James Dust james.d...@charles-stanley.co.ukmailto:james.d...@charles-stanley.co.uk wrote: Evening all, One of our sites needs a line setup that callers

Re: [cisco-voip] Cisco unity interview handlers Unity 8.6

Route Point, and add the DN to it. Then, CFwdAll to voicemail. I hope that helps - Let me know if you run into any issues. Angel Roberto Castaneda On Thu, Jan 30, 2014 at 4:32 AM, James Dust james.d...@charles-stanley.co.ukmailto:james.d...@charles-stanley.co.uk wrote: Thanks Angel, So you

[cisco-voip] Log file query

Morning all, I was just wondering if there is a log file I can export from CUCM to show what changes have been made in the past month? For instance, to show what DN's, phones and other changes have been made since a certain date. Regards James Consider the environment - Think before you

[cisco-voip] Cisco SX20 Telepresence echo issue

Afternoon all, We have recently seen an issue with a Cisco SX20 telepresence device in one of our remote sites, where the person being called from it (called party) can hear themselves when they speak. An echo if you like. We have the same device in other sites and have not encountered this

[cisco-voip] CUCM 8.1.3 Blocking inbound calls

Evening all, I have had a request to block a specific number from being able to dial into our cluster, but have nothing currently setup to accomplish this. The gateway is a Cisco C2921 running SPA.154-2.T.bin Is it achievable to block the call on the gateway, or configure this somehow on

[cisco-voip] 9951 Registration issue

We have recently received a batch of reconditioned 9951 phones which I am attempting to get working on our cucm cluster (version 8.6.2) When the phone powers up it gets an IP address from our pool, and I can see the mac address on the switch etc. However when running a debug on the switch the

[cisco-voip] Unified Attendant Console ver 9.1.1.20 Question

Morning all, We have CUAC version 9.1 in production and the users have asked if it is possible to stop the software 'taking control' of the screen when a call comes in. I have had a quick look in the registry and there doesn't appear to be anything too obvious to stop this, so has anyone else

[cisco-voip] FW: Unified Attendant Console ver 9.1.1.20 Question

Morning all, We have CUAC version 9.1 in production and the users have asked if it is possible to stop the software 'taking control' of the screen when a call comes in. I have had a quick look in the registry and there doesn't appear to be anything too obvious to stop this, so has anyone else

[cisco-voip] RTMT question CUCM ver 8.6.2

Afternoon all, I am trying to find details of a specific phone that had a change made on one of its shared lines, and I am doing this via the collection of audit logs on RTMT. I can find the event within the logs, but it doesn't give me any detail of the actual device which had the change

Re: [cisco-voip] CUCM ver 11.5 off hook dial timeout

Many thanks Matthew - appreciated, From: Taylor, Matthew [mailto:matthew.tay...@shsu.edu] Sent: 10 November 2017 18:37 To: James Dust; cisco-voip@puck.nether.net Subject: RE: CUCM ver 11.5 off hook dial timeout James, You may want to look

[cisco-voip] CUCM ver 11.5 off hook dial timeout

Dear all, We have been asked to look into the possibility of changing the amount of time the system takes to dial an off hook call, after the final digit is dialled on the phone (we have timed this and it is currently around 8 seconds) Obviously this is a system wide parameter, but can someone

Re: [cisco-voip] CUCM ver 11.5 off hook dial timeout

Many thanks also From: ROZA, Ariel [mailto:ariel.r...@la.logicalis.com] Sent: 10 November 2017 18:37 To: James Dust; cisco-voip@puck.nether.net Subject: RE: CUCM ver 11.5 off hook dial timeout Thats the T302 parameter, found under Service Parameters -> -> Cisco Callm

[cisco-voip] Firmware question

On version 11.5 cucm, is it possible once a cop.sgn file has been uploaded to view the previous firmware versions that reside on the nodes? For instance once the cop file is uploaded and has refreshed the device defaults page on an SCCP 7970, how would I know what previous 7970 firmware’s

[cisco-voip] On hold music

Afternoon all, Can anyone tell me what alternate hold music they are using (other then Cisco default) as my management are concerned we might be infringing on copyright should we use an audio file other than cisco's default, Anyone have experience of this? Consider the environment - Think

Re: [cisco-voip] Unity Call Handler recording upload

Thank you for your help, Kind Regards James Dust ICT Network Infrastructure & Communications Engineer [cid:image005.png@01D17638.0229E040] 55 Bishopsgate, London EC2N 3AS Telephone: 020 7149 6314 Website<http://www.charles-stanley.co.uk/> | LinkedIn<https://www.linkedi

[cisco-voip] 7937 audio input interface question

Good afternoon all, We have a situation where we need to be able to plug an external Lapel mic into a 7937 device, and have discovered the links listed below to help us achieve this. https://community.cisco.com/t5/ip-telephony-and-phones/cisco-7937-audio-input-interface/td-p/1341914

[cisco-voip] Unity Call Handler recording upload

Morning all, I have created a call handler on our unity server for a number range we no longer use. Our staff have created an mp4 file, with the desired recording on it which I wish to upload to this call handler. I've converted the file to both .mp3 and .wav, however when I upload the file I

Re: [cisco-voip] Unity Call Handler recording upload

To: Gary Parker Cc: James Dust; Cisco VoIP Group Subject: Re: [cisco-voip] Unity Call Handler recording upload I agree. How awesome would it be if it did the conversion purely client side? On Fri, Oct 12, 2018 at 8:51 AM Gary Parker mailto:g.j.par...@lboro.ac.uk>> wrote: > On 12 Oct 20

[cisco-voip] 7940 service button issue

Morning all, We recently upgraded to CUCM version (11.5.1.15900-18) and have noticed the same documented issue allot of other's have had with SCCP 7940's and extension mobility (http error 400 when requesting the service)

[cisco-voip] Mass import of users into Access Control Group

Afternoon all, Might be a bit of a basic question, but I need to assign all the users in our cluster to a specific access control group. Am I correct in saying the easiest way to accomplish this is via the bat tool? If so could someone advise me of the correct approach please. Many thanks

Re: [cisco-voip] Mass import of users into Access Control Group

Around 1000 users, Kind regards James From: Matthew Loraditch [mailto:mloradi...@heliontechnologies.com] Sent: 10 October 2018 12:15 To: James Dust; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Mass import of users into Access Control Group How many users? You can go into the acg

[cisco-voip] Cisco 7970 phone firmware upgrade path

Afternoon all, I have a few Cisco 7971G-GE phones in my ver 11 cucm cluster, running firmware version 'SCCP70.8-0-4SR3AS' When I am attempting to upgrade these devices to the default phone load on our cluster (SCCP70.9-4-2ES27S) the phones are not taking the new firmware. Can anyone advise of

Re: [cisco-voip] User device profile conversion

: Matthew Loraditch [mailto:mloradi...@heliontechnologies.com] Sent: 27 November 2018 16:19 To: James Dust; cisco-voip@puck.nether.net Subject: RE: User device profile conversion Have you tried one of them on the 8851s? It should let you login, you may not need to change anything. If not probably

[cisco-voip] User device profile conversion

Afternoon all, I have around 500 users with end user device profiles for Cisco 797X devices, and need to convert these users to 885X profiles. Can anyone advise the best way to go about this please? We are running cucm ver 11. Consider the environment - Think before you print The

Re: [cisco-voip] [cisco-VoIP] Cisco 8851 shared line question

n76864 On Tue, Jan 8, 2019 at 9:17 AM Paul Bottone mailto:pa...@uwo.ca>> wrote: Hi James, We have upgraded our CUCM system to 11.5 SU5 and have also upgraded our phones to 12-5-1-16.k3.cop.sgn firmware and after that the problem completely went away. Paul On 1/8/19 7:15 AM, James Dust w

Re: [cisco-voip] [cisco-VoIP] Cisco 8851 shared line question

Evening all, We have upgraded a handful of phones to firmware version 12-5-1-16, but it’s not fixed this issue. Can anyone recommend a firmware that does work? Many thanks James On 8 Jan 2019, at 12:15, James Dust mailto:james.d...@charles-stanley.co.uk>> wrote: Thanks Jon

Re: [cisco-voip] [cisco-VoIP] Cisco 8851 shared line question

I’d definitely give it a go on a small group of vocal users, On 10 Jan 2019, at 12:49, Jon Fox mailto:jonfox...@gmail.com>> wrote: What are your thoughts about downgrading? On Wed, 9 Jan 2019, 23:15 James Dust mailto:james.d...@charles-stanley.co.uk> wrote: Evening all, We have

[cisco-voip] FW: Cisco 8851 shared line question

Kind Regards James Dust ICT Network Infrastructure & Communications Engineer [cid:image005.png@01D17638.0229E040] 55 Bishopsgate, London EC2N 3AS Telephone: 020 7149 6314 Website<http://www.charles-stanley.co.uk/> | LinkedIn<https://www.linkedin.com/company/ch

Re: [cisco-voip] [cisco-VoIP] Cisco 8851 shared line question

Thank you Paul our scenarios match so that's very good new, Many thanks for your help. Kind Regards James Dust ICT Network Infrastructure & Communications Engineer [cid:image005.png@01D17638.0229E040] 55 Bishopsgate, London EC2N 3AS Telephone: 020 7149 6314 Website&

Re: [cisco-voip] Cisco 8851 shared line question

2019 20:05 To: Paul Bottone; James Dust Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Cisco 8851 shared line question Hey James, Did you get to the bottom of this? Sounds similar to something i had not so long ago which turned out to be a bug CSCvh30732<https://urldefense.proofpoint.

[cisco-voip] Cisco 8851 shared line question

Hi there, We have recently rolled out Cisco 8851 phones, and I am getting a problem where end users are lifting the phone handset to make a call and selecting a line other than their primary. I have checked, and both the physical device and users UDP profile are set select primary line for

Re: [cisco-voip] [cisco-VoIP] Cisco 8851 shared line question

Thanks Jon, Our maintainer has recommended version 12-5-1-16 which I have downloaded and am currently trialling. Thanks again James From: Jon Fox [mailto:jonfox...@gmail.com] Sent: 08 January 2019 12:13 To: James Dust Cc: Paul Bottone; cisco-voip@puck.nether.net Subject: Re: [cisco-voip

[cisco-voip] Cisco TSP Driver & windows 10 (CUCM 11.5)

Morning all, Apologies if this has been touched on before, I just wondered if anyone else has a work around for windows 10 x 64 and using the TSP/TAPI driver. We have cucm 11.5 and are trying to get a piece of software called 'identapop' working with a windows 10 install. Any help

Re: [cisco-voip] Cisco TSP Driver & windows 10 (CUCM 11.5)

Kind Regards James Dust ICT Network Infrastructure & Communications Engineer [cid:image005.png@01D17638.0229E040] 55 Bishopsgate, London EC2N 3AS Telephone: 020 7149 6314 / 07989 491136 Website<http://www.charles-stanley.co.uk/> | LinkedIn<https://www.linkedin.com/co

Re: [cisco-voip] Cisco TSP Driver & windows 10 (CUCM 11.5)

On 5 Apr 2019, at 11:13, James Dust mailto:james.d...@charles-stanley.co.uk>> wrote: Morning all, Apologies if this has been touched on before, I just wondered if anyone else has a work around for windows 10 x 64 and using the TSP/TAPI driver. We have cucm 11.5 and are trying

Re: [cisco-voip] Cisco TSP Driver & windows 10 (CUCM 11.5)

Morning all, Apologies if this has been touched on before, I just wondered if anyone else has a work around for windows 10 x 64 and using the TSP/TAPI driver. We have cucm 11.5 and are trying to get a piece of desktop software which pops an outlook contact working with a windows 10 install.

Re: [cisco-voip] Cisco TSP Driver & windows 10 (CUCM 11.5)

-control/tapi-for-windows-10-x64/td-p/3569914 perhaps the issue is with the software I am trying to deploy, rather than the TAPI driver. Thanks for your help. James From: Schlotterer, Tommy [mailto:tschlotte...@presidio.com] Sent: 08 April 2019 14:17 To: James Dust; cisco-voip@puck.nether.net

Re: [cisco-voip] 8851: always use first line for outbound calls with multiline

Hi Reto, We also have this issue, and it has been raised via our vendor with Cisco TAC Cisco have raised this with their development team they have told us. I believe the related bug id is: Bug ID CSCvh30732 Kind Regards James Dust ICT Network Infrastructure & Communications Engi

Re: [cisco-voip] 8851: always use first line for outbound calls with multiline

Thanks Wes, We have been doing that and have also been assisting Cisco tac as they are still investigating. The tac engineers have also been speaking with the development team, or so they have told me. Kind Regards James Dust ICT Network Infrastructure & Communications Engi

[cisco-voip] Cisco Jabber / Outlook Presence Status

Morning all, I have an issue whereby some of our users Jabber presence integration works fine in Outlook, but others are greyed out with no apparent difference in configuraiotn. I found the following document, which we have checked and hasn't helped:

[cisco-voip] Changing IP on CUCM Publisher

Afternoon all, I may have a need to change the IP addressing on our Publisher, and I know from historical chatter this was very difficult in older CUCM versions. Has anyone accomplished this on version I am running '11.5.1' Thanks James Consider the environment - Think before you print The

[cisco-voip] Calls made into iPad via Jabber/WebEx teams Unified CM

Good morning all, I have an end user working at home, who's inbound calls to their iPad instantly cut off as soon as they are answered. This happens when using both Jabber and WebEx teams (Unified CM call behaviour) but outbound calls are fine. We are using expressway and CUCM 11.5 Any help

Re: [cisco-voip] Calls made into iPad via Jabber/WebEx teams Unified CM

That’s fixed it thank you Kent, From: Kent Roberts Sent: 02 April 2020 16:55 To: James Dust Cc: cisco-voip@puck.nether.net; Adam Sturley Subject: Re: [cisco-voip] Calls made into iPad via Jabber/WebEx teams Unified CM This message originates from outside Charles Stanley. Please

[cisco-voip] Jabber mobile calls disconnecting after 15 minutes

Good evening all, I have a reoccurring issues for a handful or users, where their external calls via jabber mobile disconnects after 15 minutes exactly. This isn't every user only a handful, and can happen over Wi-Fi or 4G networks when they work remotely. I have tried allot of trouble

Re: [cisco-voip] Jabber mobile calls disconnecting after 15 minutes

:natec...@gmail.com>> Date: Sunday, 22 Mar 2020, 8:15 pm To: James Dust mailto:james.d...@charles-stanley.co.uk>> Cc: cisco-voip@puck.nether.net mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] Jabber mobile calls disconnecting after 15 minutes This message originates from

Re: [cisco-voip] Jabber mobile calls disconnecting after 15 minutes

Thanks very much Lelio, Kind regards James Sent with BlackBerry Work (www.blackberry.com<http://www.blackberry.com>) From: Lelio Fulgenzi mailto:le...@uoguelph.ca>> Date: Sunday, 22 Mar 2020, 8:53 pm To: James Dust mailto:james.d...@charles-stanley.co.uk>> Cc: cisco-vo

[cisco-voip] Remote UCCX users

I have a number of users working remotely who are part of a queue on UCCX, They are using jabber on their windows desktop (csf profile on cucm) and are connecting into our network via our VPN. The users would normally just take calls on their desk phones in our office, but are working remotely

Re: [cisco-voip] [EXTERNAL] Remote UCCX users

Thanks Jonatan I will check and advise, From: Jonatan Quezada mailto:jonatan.quez...@chemeketa.edu>> Date: Tuesday, 25 Aug 2020, 10:35 pm To: James Dust mailto:james.d...@charles-stanley.co.uk>>, Adrian Arevalo-Orozco mailto:adrian.arevalo.oro...@chemeketa.edu>> Cc: cisco-vo

Re: [cisco-voip] UCCX upgrade versions

Just on the advisory notice below, is version 12.5 of CCX backwards compatible to version 11.x version of CUCM? From: cisco-voip On Behalf Of Mark H. Turpin Sent: 23 May 2020 19:49 To: Jason Aarons ; Lelio Fulgenzi Cc: Cisco VoIP List Subject: Re: [cisco-voip] UCCX upgrade versions This

[cisco-voip] H.323 Gateway call forward?

Good evening all, I have a need to call forward a range of numbers, In a remote site using an old H.323 Gaetway. Is it possible to do this via the config on the gateway itself? Dial peer? Many thanks James Consider the environment - Think before you print The contents of this email are

Re: [cisco-voip] List still active?

New Years resolution - use this list more, Seasons greetings :-) Kind regards James Sent with BlackBerry Work (www.blackberry.com) From: cisco-voip mailto:cisco-voip-boun...@puck.nether.net>> on behalf of: Bill Talley mailto:btal...@gmail.com>> Date: Friday, 25

[cisco-voip] UCCX skill manager page

Afternoon all, We have recently moved our users on a version ''12.5.1'' UCCX cluster, and apparently our supervisors were able to access skill's page on the previous version via this link '' https://hostname/mobileskillmanager/index.html'' As this no longer appears to be working, is this a

Re: [cisco-voip] UCCX skill manager page

Thank you James, Kind regards James Sent with BlackBerry Work (www.blackberry.com<http://www.blackberry.com>) From: James Buchanan mailto:james.buchan...@gmail.com>> Date: Saturday, 03 Jul 2021, 7:23 pm To: James Dust mailto:james.d...@charles-stanley.co.uk>> Cc: cisco-vo

Re: [cisco-voip] UCCX skill manager page

Thank you Myron I have found that option as you described. Kind regards James From: Myron Young Sent: 03 July 2021 20:06 To: James Dust Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] UCCX skill manager page This message originates from outside Charles Stanley. Please do not click

Re: [cisco-voip] CUM 11.5 report question

itself. Many thanks James From: Matthew Loraditch Sent: 21 April 2021 20:28 To: James Dust ; cisco-voip@puck.nether.net Subject: RE: CUM 11.5 report question This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender

[cisco-voip] CUM 11.5 report question

Good evening all, Does anyone know if there is a way to run a report, on the active load ID of a TCT, CSF or BOT profile on cucm. I need to carry out an audit, to see if any staff members are still using Cisco Jabber. Many thanks James Consider the environment - Think before you print The

Re: [cisco-voip] CUM 11.5 report question

Very kind thank you Lelio, Kind regards James Sent with BlackBerry Work (www.blackberry.com<http://www.blackberry.com>) From: Lelio Fulgenzi mailto:le...@uoguelph.ca>> Date: Wednesday, 21 Apr 2021, 8:52 pm To: James Dust mailto:james.d...@charles-stanley.co.uk>>, cisco-vo

Re: [cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone

Kind regards James Sent with BlackBerry Work (www.blackberry.com<http://www.blackberry.com>) From: James Dust mailto:james.d...@charles-stanley.co.uk>> Date: Saturday, 27 Mar 2021, 6:21 pm To: Cisco VoIP List mailto:cisco-voip@puck.nether.net>> Subject: Pairing Webex De

Re: [cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone

rd CTI Allow Control of Phones supporting Rollover Mode - Standard CCM users From: Brian Meade Sent: 31 March 2021 00:16 To: James Dust Cc: Cisco VoIP List Subject: Re: [cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone This message originates from outside Charles Stanley. Ple

[cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone

Hi all, I am having issues pairing my desk phones (Cisco 8851’s) with the Webex (formally teams) desktop app. Within the app itself no devices are discoverable. Are there any prerequisites I need to set on my CUCM environment? (version is 11.5) Any pointers much appreciated. Kind regards

Re: [cisco-voip] Outbound CLI based on location

Thanks very much for your help Mark, From: Mark Turpin Sent: 09 March 2022 19:29 To: Lelio Fulgenzi ; James Dust ; cisco-voip@puck.nether.net Subject: Re: Outbound CLI based on location This message originates from outside Charles Stanley. Please do not click links or open attachments

[cisco-voip] Outbound CLI based on location

Good evening all, I am using CUCM 12.5, and all of our users are signing into their desk phones with extension mobility. When the users dial outbound we are sending a standard CLI, which is set via a calling party transform mask. I now have a need to send a different outbound CLI, based on

[cisco-voip] 8851 phone question

Afternoon all, I have been asked if it is possible to have a different ring tone on a Cisco 8851 when a specific CLI calls it? (so not the selected ring tone) We are using CUCM 12.5 I personally I have never heard of this, but I though I'd ask. Thanks allot James Consider the environment -

Re: [cisco-voip] 8851 phone question

Thanks allot for your help Brian, Regards James From: Brian Meade Sent: 04 February 2022 20:47 To: James Dust Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] 8851 phone question This message originates from outside Charles Stanley. Please do not click links or open attachments

[cisco-voip] Outbound SIP issue

Hi all, I have an issue with one specific number, in that when we dial it from anywhere within the organisation the call just hangs and doesn't connect. Other numbers using the same local dialling pattern connect with no issue I have checked the SIP cube, and I can see this when doing a 'sho

Re: [cisco-voip] Expressway warning on unsupported VM configuration

Hi Matthew, I had the same issue last week, and was told by cisco tac it is a bug and nothing to be concerned about: Bug Search Tool (cisco.com) Kind regards James From: cisco-voip On Behalf Of Matthew Huff Sent: 26 July 2022

[cisco-voip] Finesse agent data

Good morning all, Is it possible to get Finesse data over a period of time, for the team and for individuals. EG Is it possible to see for an operator, over say a week or a month, where we can see login info, and when they move from state-to-state, as below?