Another 10 article list of user (more specific: citizen) rights is the
Dutch e-Citizen Charter.
This charter is written form the citizens' perspective and consists
of 10 quality requirements for digital contacts. Each requirement is
formulated as a right of a citizen and a corresponding duty of
There is an updated version of the previously mentioned e-Citizen
Charter:
http://www.burger.overheid.nl/files/workbook_ecc_english.pdf
Or check the html summary:
http://www.burger.overheid.nl/service_menu/english/what_we_do
- Yohan
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Andy Polaine wrote:
Seriously, though, the reality of many goods and services isn't
once bitten, twice shy but once bitten, forever a walking vampire
of whatever system bit you. Buy a Nikon DSLR and a few Nikon lenses,
it's a bit switch to move to Canon.
...but at least you get to take all
I think that's what Dan was getting at -- control of things you have
a legal right to.
That definitely, but it's a murky area. Up until a couple of years ago
in Australia it was still illegal to make a copy of a CD you bought -
there was no fair use policy in copyright law as there has
Dan's DoHR article is great, but there's one significant omission: attention
paid to accessibility for the disabled. People who have visual, auditory or
physical disabilities should be able to use your product or website. The web
and related modern technologies can be very enabling for people who
I don't know of cants think of a place in the digital marketplace
where a user is forced to use one product and doesnlt have a choice to
switch - I think of a bill of rights as a contract between the
governed and the government that is endowed with the monopoly over
coercion and the legal
On Nov 18, 2008, at 10:47 AM, William Evans wrote:
Unfortunately, stupid ain't illegal.
Well if it was, we'd have to really increase prison space in the
states :).
Cheers!
Todd Zaki Warfel
President, Design Researcher
Messagefirst | Designing Information. Beautifully.
Dan,
I accept that we, users/consumers, often get a raw deal. Especially
given the new ground being broken in the information economy. I
reject that we do not have a choice in all but a few exceptional
cases. (I do not understand the insulin pump reference)
To take the iPod as an example; Top
Dan,
I accept that we, users/consumers, often get a raw deal. Especially
given the new ground being broken in the information economy. I
reject that we do not have a choice in all but a few exceptional
cases. (I do not understand the insulin pump reference)
To take the iPod as an example; Top
Dan,
I accept that we, users/consumers, often get a raw deal. Especially
given the new ground being broken in the information economy.
Suppliers currently have the upperhand in a number of aspects; we're
not well educated on how we can get shafted, its a cool new world and
we forgive 'abuses',
How can the market respond to a problem that is almost entirely opaque?
Yes, there are some terms, buried in pages and pages of EULAs and Legal
speak, that consumers can read and try to decipher.
The truth is that people are not educated about the problem. I have no idea
the scope of information
To take the iPod as an example; Top notch industrial design, good
interface design, terrible DRM.
Apple don't want DRM, the labels do. It's a service design problem
more than and interaction/product design problem: http://www.apple.com/hotnews/thoughtsonmusic/
But, I believe people will
Seriously, though, the reality of many goods and services isn't
once bitten, twice shy but once bitten, forever a walking vampire
of whatever system bit you. Buy a Nikon DSLR and a few Nikon lenses,
it's a bit switch to move to Canon. You can replace the camera
example with Mac/Windows,
On Nov 18, 2008, at 1:26 PM, Andy Polaine wrote:
But, I believe people will eventually learn, once bitten and twice
shy.
I don't think so, otherwise Windows would have died long ago.
Yup, that's theory vs. reality.
Cheers!
Todd Zaki Warfel
President, Design Researcher
Messagefirst |
On Nov 18, 2008, at 1:11 PM, pauric wrote:
I reject that we do not have a choice in all but a few exceptional
cases. (I do not understand the insulin pump reference)
The data logged by my insulin pump isn't easily portable, if at all,
to another pump. (I don't own one, but have family
Todd/Andy But, I believe people will eventually learn, once bitten
and twice shy. I don't think so, otherwise Windows would have died
long ago.
Yup, that's theory vs. reality.
I strongly disagree. XP is a relatively good operating system.
Linux is a PITA to install for novices and OS X only
Todd, have you tried moving your music from an iPod to an open music
player?
Have you tried burning a song you paid for on iTune to more than 5
times?
Why are the songs on my iPhone wiped when I disconnect from my laptop
and connect to my desktop?
The iTunes ecosystem is a walled garden. Try
Pt. There have been plenty of viable options such that I would
argue windows has always been the least viable option for the last 15
years. Win 3.x an option? Pffft Win 95?
will evans
emotive architect
hedonic designer
[EMAIL PROTECTED]
617.281.1281
twitter: semanticwill
aim:
I'm less concerned about DRM and moving product between devices. That
is a choice of the consumer. Buy from Amazon if you don't like iTunes
(or Walmart). Or buy Android or Nokia if you don't like iPhone.
What bothers me, which I think Dan's rights are most important for
is my data. My attention
Mac hardware to run OSX is only expensive if you are used to buying
really cheap gung pao kiddy boxes with no horsepower. As soon as you
buy a dell/sony/gateway with any real sack (to run all the programs u
must have to be a designer) you are paying comparable prices.
will evans
emotive
On Nov 18, 2008, at 6:19 AM, Pauric wrote:
There was no viable alternative to
Windows for the past decade but now that we have choice, we are
seeing people exercise their right to move.
That's funny. I know a lot of people who were happily not using
Windows for the past decade.
Best,
I've been a mostly happy Mac person for close to 15 years. OS 8.5-9
was a hiccup, but OS 7x and X have been pretty fantastic, all things
considered.
Now, if software/hardware systems could just respond at the speed I
work, we'd be onto something.
On Nov 18, 2008, at 2:40 PM, Jack Moffett
In a funny aside, Neal Stephenson's book In the Beggining was the
command line is a humorous slant on OS wars.
will evans
emotive architect
hedonic designer
[EMAIL PROTECTED]
617.281.1281
twitter: semanticwill
aim: semanticwill
gtalk: wkevans4
skype: semanticwill
_
Dave, I'm not saying consumer be damned. I'm saying a wise user is
better than dumb, ala this 'ucd' thinking...
http://en.scientificcommons.org/30004846
Try to protect users from the pitfalls of not taking care online and
the will never learn of the potential hazards. Along the lines of
these 5
I'm sorry fellas, but if anyone thinks the current crisis is the cause
of an unregulated free market, you really don't know what you are
talking about. (And interestingly, this relates to IxD in a way)
You can not look at our financial system and say we have an unregulated
free market when:
- We
coming in late here sorry,
I think this rocks, and that it could be made even better by rethinking how
it describes the things users use.
At the moment it uses the word 'product' and that's fine for insiders, but
to communicate to the world at large I feel another term might be better.
Product
Dan Saffer (aka @odannyboy) posted this interesting collection of user
rights, in the spirit of the Declaration of Human Rights which is coming up
on a milestone anniversary.
http://www.kickerstudio.com/blog/2008/11/a-universal-declaration-of-users-rights/
Whatchya'all think?
-- dave
--
David
I think its fine to come up with a set of rough guidelines on good
practice.
However, to present this list in the context of of the Declaration of
Human Rights ignores the fact that most of the 'Articles' are
already covered by existing laws, the rest by market forces. The
list completely side
Loren wrote: How do we prevent Google from knowing pretty much
everything about us?
By reading the EULA when you sign up for their services and clicking
'I do not agree'
I do not disagree that data collect and privacy are issues. I do not
agree that we need regulation to protect us from
Articles 2, 3, and 7 are great. There are so many services that are
providing users with great functionality while collecting a vast amount of
personal information. But how do we try to enforce or embody these laws?
How do we prevent Google from knowing pretty much everything about us?
A blog
On Nov 17, 2008, at 3:22 AM, Pauric wrote:
However, to present this list in the context of of the Declaration of
Human Rights ignores the fact that most of the 'Articles' are
already covered by existing laws, the rest by market forces. The
list completely side steps the fact that we're
Hm, what am I consuming as a user of a, say, banking service? (assume I only
deposit, for the sake of the argument)
I, for one, have a big issue with the term 'consumer'. I really hope we get
passed it as soon as possible and get back to being humans.
Sebi
On Mon, Nov 17, 2008 at 8:22 PM,
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