Menu name

[Flato, Gillian]

Does anyone know what to call the type of menu where you click on the
plus sign and then the plus sign changes to the minus sign and the menu
displays below?


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

Taking a screen shot with the cursor

[Flato, Gillian]

Does anyone know how to take a screenshot so that the screenshot
includes the mouse and where it's pointing to?


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

RE: More like a flicker than a Blaze

[Flato, Gillian]

I just looked at pricing. Flare is $899. FrameMaker is $899. With Frame
I get DITA and a program that works with my ePub Help software, with
Flare I get less. 

Not only does MadCap's product strategy make no sense, their pricing
strategy also makes no sense. 

Since we are the potential audience for Flare, MadCap should talk to us
before they develop their next product and decide on pricing structure.

-Gillian


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Friday, March 21, 2008 7:02 PM
To: Hedley Finger; Frame Users
Subject: Re: More like a flicker than a Blaze

Truthfully, I'd use Oxygen rather than Blaze for an XHTML editor. Or 
I'd use a couple of other apps, which even when taken as a group are 
less expensive than would be Blaze. And have a learning curve that 
isn't as steep. The requirement to design isn't one that I would give 
to all authors, though the input of data I would, and that can be 
done with text editors, much as is done with Arbortext apps.

Scott

At 9:54 AM +1100 3/20/08, Hedley Finger wrote:
Blaze the FrameMaker killer?  Don't make me laugh.

What about a named style for everything?  What about smart
cross-references?  What about variables?  What about advanced search
and replace for anything?  What about diagnostic reports?

XHTML, not even XML.  No DITA.

Adobe will be able to have a good laugh and sink back into its
customary state of complacency.

Frame killer?  Frame tickler.

And I wanted so much for it to be an advanced XML-based editor with
CSS3 page layout styling, or even a nifty XSL-FO styler.  Breathe
easy Arbortext.

Regards,
Hedley

P.S.  But if I want an advanced XHTML editor for my web site, this
baby will do.


--
Hedley Stewart Finger
28 Regent Street   Camberwell VIC 3124   Australia
Tel. +61 3 9809 1229   Mobile +61 412 461 558,
E-mail mailto:[EMAIL PROTECTED]

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More like a flicker than a Blaze

[Flato, Gillian]

I just looked at pricing. Flare is $899. FrameMaker is $899. With Frame
I get DITA and a program that works with my ePub Help software, with
Flare I get less. 

Not only does MadCap's product strategy make no sense, their pricing
strategy also makes no sense. 

Since we are the potential audience for Flare, MadCap should talk to us
before they develop their next product and decide on pricing structure.

-Gillian


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of
quills at airmail.net
Sent: Friday, March 21, 2008 7:02 PM
To: Hedley Finger; Frame Users
Subject: Re: More like a flicker than a Blaze

Truthfully, I'd use Oxygen rather than Blaze for an XHTML editor. Or 
I'd use a couple of other apps, which even when taken as a group are 
less expensive than would be Blaze. And have a learning curve that 
isn't as steep. The requirement to design isn't one that I would give 
to all authors, though the input of data I would, and that can be 
done with text editors, much as is done with Arbortext apps.

Scott

At 9:54 AM +1100 3/20/08, Hedley Finger wrote:
>Blaze the FrameMaker killer?  Don't make me laugh.
>
>What about a named style for everything?  What about smart
>cross-references?  What about variables?  What about advanced search
>and replace for anything?  What about diagnostic reports?
>
>XHTML, not even XML.  No DITA.
>
>Adobe will be able to have a good laugh and sink back into its
>customary state of complacency.
>
>Frame killer?  Frame tickler.
>
>And I wanted so much for it to be an advanced XML-based editor with
>CSS3 page layout styling, or even a nifty XSL-FO styler.  Breathe
>easy Arbortext.
>
>Regards,
>Hedley
>
>P.S.  But if I want an advanced XHTML editor for my web site, this
>baby will do.
>
>
>--
>Hedley Stewart Finger
>28 Regent Street   Camberwell VIC 3124   Australia
>Tel. +61 3 9809 1229   Mobile +61 412 461 558,
>E-mail 
>
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RE: MadCap Blaze

[Flato, Gillian]

Sharon Burton, from MadCap, did a presentation at our last STC meeting. She 
said that Blaze was for people who only did print publishing and Flare was for 
print and help files etc. 

Both Blaze and Flare make you write in a topic-oriented way, yet it doesn't do 
DITA. Sharon talked about all of the advantages of doing topic-oriented 
writing. 

I asked her why MadCap would make a product that doesn't do DITA when they are 
trying to compete with Frame. I said that right now, with Frame 8, all I had to 
do was flip it to structured and I had DITA, so moving to Blaze or Flare was a 
step backward. She didn't really have an answer for me on that.

She said that Madcap was creating a CMS first, and then it was going to make 
Blaze and Flare DITA compatible. I told her that in my opinion, that was a bad 
plan. They will never be competitive with Frame until they do DITA, and no one 
is going to buy a CMS when they can get Subversion and CVS for free so they 
would be better off doing DITA now and the CMS later.

I don't know if she passed on what I said to the MadCap people but we'll see. 


Thank you,

 

Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr. 
Milpitas, CA. 95035
408.545.6316
408.232.5911
[EMAIL PROTECTED]


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael 
Müller-Hillebrand
Sent: Wednesday, March 19, 2008 9:17 AM
To: Frame Users
Subject: Re: MadCap Blaze

Am 19.03.2008 um 17:05 schrieb Rick Henkel:

 Flare has more than Blaze. Kind of like   Flare : Blaze ::  
 Acrobat : Reader

They must have something up their sleeve... or why did they once  
position Blaze as FrameMaker killer? You wouldn't expect a serious  
company to exaggerate things like that, would you? Maybe I forgot,  
that in marketing everything is allowed...

Well, FrameMaker is still listed two times on the Blaze website: As  
possible import format and as output format (which would only be  
necessary if the products own print layout capabilities are somewhat  
limited).

BTW, I am hesitant to install .NET 3.0 and enjoy your reports!

- Michael

--
___
Michael Müller-Hillebrand: Dokumentations-Technologie
Adobe Certified Expert, FrameMaker
Lösungen und Training, FrameScript, XML/XSL, Unicode
http://cap-studio.de/ -- Tel. +49 (9131) 28747



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XLST STYLESHEETS

[Flato, Gillian]

Does anyone know a good source for Xlst stylesheets for structured
Frame? Are they easy to create with Frame? I want my PDF to look as good
as it does in unstructured Frame.
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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RE: XLST STYLESHEETS

[Flato, Gillian]

Is creating an EDD in structured Frame as easy as creating a master page
and para/char tags in unstructured Frame?
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 




From: Fred Ridder [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, March 19, 2008 4:10 PM
To: Flato, Gillian
Subject: RE: XLST STYLESHEETS


XSLT does not deal with formatting. You use XSLT to rearrange
content
or to include/exclude particular elements based on tags,
attributes, or
location in the node tree (e.g. what element it is a child of). 
 
Formatting is handled by the EDD.

 Subject: XLST STYLESHEETS
 Date: Wed, 19 Mar 2008 15:21:50 -0700
 From: [EMAIL PROTECTED]
 To: [EMAIL PROTECTED]
 
 Does anyone know a good source for Xlst stylesheets for
structured
 Frame? Are they easy to create with Frame? I want my PDF to
look as good
 as it does in unstructured Frame.
 
 
 Thank you,
 
 
 
 mailto:[EMAIL PROTECTED] 
 
 Gillian Flato
 
 Technical Writer (Software)
 
 nanometrics
 
 1550 Buckeye Dr. 
 
 Milpitas, CA. 95035
 
 (408.545.6316
 
 7 408.232.5911
 
 * [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
 blocked::mailto:[EMAIL PROTECTED] 
 
 
 ___
 
 
 You are currently subscribed to Framers as
[EMAIL PROTECTED]
 
 Send list messages to [EMAIL PROTECTED]
 
 To unsubscribe send a blank email to 
 [EMAIL PROTECTED]
 or visit
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m
 
 Send administrative questions to [EMAIL PROTECTED]
Visit
 http://www.frameusers.com/ for more resources and info.





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http://www.windowslive.com/share.html?ocid=TXT_TAGHM_Wave2_sharelife_01
2008  

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[EMAIL PROTECTED]
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MadCap Blaze

[Flato, Gillian]

Sharon Burton, from MadCap, did a presentation at our last STC meeting. She 
said that Blaze was for people who only did print publishing and Flare was for 
print and help files etc. 

Both Blaze and Flare make you write in a topic-oriented way, yet it doesn't do 
DITA. Sharon talked about all of the advantages of doing topic-oriented 
writing. 

I asked her why MadCap would make a product that doesn't do DITA when they are 
trying to compete with Frame. I said that right now, with Frame 8, all I had to 
do was flip it to structured and I had DITA, so moving to Blaze or Flare was a 
step backward. She didn't really have an answer for me on that.

She said that Madcap was creating a CMS first, and then it was going to make 
Blaze and Flare DITA compatible. I told her that in my opinion, that was a bad 
plan. They will never be competitive with Frame until they do DITA, and no one 
is going to buy a CMS when they can get Subversion and CVS for free so they 
would be better off doing DITA now and the CMS later.

I don't know if she passed on what I said to the MadCap people but we'll see. 


Thank you,



Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr. 
Milpitas, CA. 95035
408.545.6316
408.232.5911
gflato at nanometrics.com


-Original Message-
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Michael 
M?ller-Hillebrand
Sent: Wednesday, March 19, 2008 9:17 AM
To: Frame Users
Subject: Re: MadCap Blaze

Am 19.03.2008 um 17:05 schrieb Rick Henkel:

> Flare has more than Blaze. Kind of like   Flare : Blaze ::  
> Acrobat : Reader

They must have something up their sleeve... or why did they once  
position Blaze as FrameMaker killer? You wouldn't expect a serious  
company to exaggerate things like that, would you? Maybe I forgot,  
that in marketing everything is allowed...

Well, FrameMaker is still listed two times on the Blaze website: As  
possible import format and as output format (which would only be  
necessary if the products own print layout capabilities are somewhat  
limited).

BTW, I am hesitant to install .NET 3.0 and enjoy your reports!

- Michael

--
___
Michael M?ller-Hillebrand: Dokumentations-Technologie
Adobe Certified Expert, FrameMaker
L?sungen und Training, FrameScript, XML/XSL, Unicode
 -- Tel. +49 (9131) 28747



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http://www.frameusers.com/ for more resources and info.

XLST STYLESHEETS

[Flato, Gillian]

Does anyone know a good source for Xlst stylesheets for structured
Frame? Are they easy to create with Frame? I want my PDF to look as good
as it does in unstructured Frame.


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

XLST STYLESHEETS

[Flato, Gillian]

Is creating an EDD in structured Frame as easy as creating a master page
and para/char tags in unstructured Frame?


Thank you,



<mailto:gflato at nanometrics.com> 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics <mailto:gflato at nanometrics.com> .com
 






From: Fred Ridder [mailto:docudoc at hotmail.com] 
Sent: Wednesday, March 19, 2008 4:10 PM
    To: Flato, Gillian
Subject: RE: XLST STYLESHEETS


XSLT does not deal with formatting. You use XSLT to rearrange
content
or to include/exclude particular elements based on tags,
attributes, or
location in the node tree (e.g. what element it is a child of). 

Formatting is handled by the EDD.

> Subject: XLST STYLESHEETS
> Date: Wed, 19 Mar 2008 15:21:50 -0700
> From: gflato at nanometrics.com
> To: framers at frameusers.com
> 
> Does anyone know a good source for Xlst stylesheets for
structured
> Frame? Are they easy to create with Frame? I want my PDF to
look as good
> as it does in unstructured Frame.
> 
> 
> Thank you,
> 
> 
> 
> <mailto:gflato at nanometrics.com> 
> 
> Gillian Flato
> 
> Technical Writer (Software)
> 
> nanometrics
> 
> 1550 Buckeye Dr. 
> 
> Milpitas, CA. 95035
> 
> (408.545.6316
> 
> 7 408.232.5911
> 
> * gflato at nanometrics <mailto:gflato at nanometrics.com> .com
>  
> 
> 
> ___
> 
> 
> You are currently subscribed to Framers as
DocuDoc at hotmail.com.
> 
> Send list messages to framers at lists.frameusers.com.
> 
> To unsubscribe send a blank email to 
> framers-unsubscribe at lists.frameusers.com
> or visit
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m
> 
> Send administrative questions to listadmin at frameusers.com.
Visit
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2008>  

Word to Frame

[Flato, Gillian]

Is there a way to convert a Word doc to a Frame doc and map the styles
prior to conversion so that I don't have the tedium of formatting the
Frame file?


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

XMetal vs Structured Frame

[Flato, Gillian]

I am currently taking a DITA class and we're using a free trial copy of
XMetal for the class. If any of you have experience in both XMetal and
Structured Frame, can you tell me how they compare and which one you
like better?


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

WINE (Was Re: future of FrameMaker)

[Flato, Gillian]

Dov,

Are you whining about WINE 

Sorry, couldn't resist. 

-Gillian


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Thursday, February 14, 2008 3:42 PM
To: Paul Findon; Framers List
Subject: RE: WINE (Was Re: future of FrameMaker)

Understand, though, that even if that "works" it would be considered
an unsupported configuration by Adobe. There is absolutely NO technical
support for using Adobe applications under such environments. (A similar
issue came up with regards to running InDesign under WINE on various
Linux and UNIX platforms.)

- Dov

> -Original Message-
> From: Paul Findon
> Sent: Thursday, February 14, 2008 2:53 PM
>
> On 14 Feb 2008, at 21:22, Dov Isaacs wrote:
>
> > Just so nobody has any unwarranted expectations ...
> >
> > Regardless of whether you or I like it, the next major version
> > of FrameMaker will NOT support Macintosh natively for the exact
> > same reasons such support was discontinued in the first place.
> > You obviously can try to use it under Parallels or Boot Camp on
> > MacIntel systems.
>
> A new version of WINE was released last week, so if you're an Intel
> Mac user and want to run Windows FrameMaker without Windows, VMWare,
> Parallels, or Boot Camp, you may wish to give it a try. They're
> looking for Framemaker users to test Framemaker and report bugs. More
> at:
> 
>
> Paul
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RE: Track Changes Added inconsistencies?

[Flato, Gillian]

In Frame 8, go to View  Track Text Edit Bar to see it. 

-Gillian


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Brad Simmons
Sent: Tuesday, February 12, 2008 1:29 PM
To: framers@lists.frameusers.com
Subject: Track Changes Added inconsistencies?

Hello fellow Frame users,

The past several times that I've regenerated my FrameMaker 8.0 book
(originally created in 7.2) I've gotten the following message:

Show/Hide setting for FM8_TRACK_CHANGES_ADDED is inconsistent

What does this mean? I've never seen a track changing feature, nor have
I (knowingly) turned one on or off.

Should I be concerned about this? Will this mess up my book if I try to
print it?

-Brad Simmons
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Track Changes Added inconsistencies?

[Flato, Gillian]

In Frame 8, go to View > Track Text Edit Bar to see it. 

-Gillian


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Brad Simmons
Sent: Tuesday, February 12, 2008 1:29 PM
To: framers at lists.frameusers.com
Subject: Track Changes Added inconsistencies?

Hello fellow Frame users,

The past several times that I've regenerated my FrameMaker 8.0 book
(originally created in 7.2) I've gotten the following message:

"Show/Hide setting for FM8_TRACK_CHANGES_ADDED is inconsistent"

What does this mean? I've never seen a track changing feature, nor have
I (knowingly) turned one on or off.

Should I be concerned about this? Will this mess up my book if I try to
print it?

-Brad Simmons
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Vertical Ellipse

[Flato, Gillian]

Does anyone know how to do a vertical ellipse in FrameMaker?
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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Vertical Ellipse

[Flato, Gillian]

Does anyone know how to do a vertical ellipse in FrameMaker?


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

RE: Frame Files to Excel

[Flato, Gillian]

Howard,

1. Save the Table files as text files 
2. In the Frame dialog, delineate as needed.
3. Open the text files in Excel
4. Select appropriate options on the Excel text import wizard
5. Import the text.

-Gillian


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Rauch
Sent: Thursday, January 17, 2008 5:32 PM
To: framers@lists.frameusers.com
Subject: Frame Files to Excel

I have a client who has a pretty hot fire. I need to find a way to
convert about 50 tables developed in FrameMaker to Excel spreadsheets.
Does anyone have any suggestions?

I am using:
FrameMaker 7.0
Windows XP 
Excel 2007

I also have the tables in a WordPerfect format

Howard Rauch


 
Technology Transfer, Inc.
Linking Creators and Users of Technology
933 North 18th Street
Manitowoc WI 54220
Office: 920-682-1528
Cell: 920-629-0080
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RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

[Flato, Gillian]

Emily,

Take a deep, cleansing, breath.

Now, tell us the following:

1. What happens right before you get the internal error?
2. What 3rd-party plugins do you have for Frame?  
3. What kind of system are you using Frame on?
4. How did you generate your PDF
a. Save as PDF
b. Print to PDF
c. Print to file, then Distill


Thank you,

 

Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr. 
Milpitas, CA. 95035
408.545.6316
408.232.5911
[EMAIL PROTECTED]


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Emily Berk
Sent: Thursday, January 10, 2008 4:29 PM
To: framers@lists.frameusers.com
Subject: The dreaded Internal Error error meets the dreaded Adobe
support, sigh

Hi FrameUsers:

I don't know why I thought this list was no more.  I'm glad that it is.
Please help me with my FrameMaker 7.1 (yes, I know it's old; I am too
and it's all the company I work for is willing to use and I need to be
able to generate this one little PDF sometime within the next decade).

Following is my latest tale of woe.

I always forget why I always get queasy before calling Adobe's tech
support.

But then, once again, once my interaction with Adobe is complete, the
nightmare has only just begun.

Take today, for instance.  Well, it all started yesterday when I began
to get Internal Error crashes when I tried to generate a PDF, any PDF,
on any Frame file (not on Word docs) using FrameMaker 7.1.  Because I
had a vague recollection of what it was like to interact with Adobe
support, I didn't try that.  But I did try a LOT of other stuff.  For
hours and hours.  All to no avail.  

So, I decided to try to sleep on the problem, which wasn't a successful
strategy for me.  I've had a number of these Internal Error issues come
up in the past and they never, ever, never go away on their own.  

Since sleep did not come, I chose to begin my Adobe nightmare early.
Called tech support and spoke with about 3 or 4 perfectly nice folks
whose English was very unclear.  

They would have to ask their questions, oh, six or seven times before I
realized that they were asking, for the seventh or eighth time, what my
customer number or serial number or product  was.  

Eventually, (I was on hold and/or being transferred and then asked
redundant questions about 45 minutes) I get to speak with someone about
my problem.  He doesn't speak very good English, but I am given to
understand that he does not DO FrameMaker support.  

So now I'm on hold again for another very long interval.  

And a guy picks up who DOES speak English.  And I explain my tale of woe
-- no change on my end in terms of the software for at least 2 years.
The doc is one I've been working on since last October at least.  

I tell him the whole story and he lets me go on and on and then he tells
me, in his good English, that he doesn't know anything whatsoever about
FrameMaker.  

But assures me that the guy who next picks up with both know FrameMaker
AND be able to speak English.  So I'm on hold again for -- not all that
long -- maybe another 8 minutes, but time has been ticking away.  

Then a guy picks up and yes he does speak English and implies that he
knows everything one might want to know about FrameMaker.  But he knows
nothing about me.  

SO, I have to re-iterate EVERYTHING again.  Customer number, phone
number, address, hair color, eye color, preferred brand of beer, product
serial number, tale of woe.  

And then, after I'd re-iterated everything, he says, FrameMaker 7.1 is
no longer supported.  You need to search the knowledgebase or buy
FrameMaker 8.

1.  THEY ALL KNEW THAT THEY WERE NOT GOING TO PROVIDE SUPPORT TO ME ONCE
THEY KNEW I WAS USING FRAMEMAKER 7.1.  Why did they just not hang up on
me then?  

2.  AND YET THEY KEPT ME ON HOLD/TALKING for NEARLY TWO HOURS.  (I'm
guessing all those guys who didn't speak good English get paid to delay
people like me by the minute.)

3.  AND THEN THEY REFUSED TO SOLVE THE PROBLEM, BUT IMPLIED THAT THE
SOLUTION IS IN THE KNOWLEDGEBASE.

4.  WHICH IT ISN'T BECAUSE I'VE TRIED TO DO EVERYTHING MENTIONED IN THE
DATABASE FOR Internal Error: 7104, 6063074, 7693891, 0

And, no, the company I'm working with is NOT going to upgrade to
FrameMaker 8 just because Adobe did some hidden upgrade to 7.1 that
made it psychotic.

Do I sound frantic?  It's probably just stress.

Anyone have any suggestions?

-- Emily

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RE: The dreaded Internal Error error meets the dreaded Adobe support, sigh

[Flato, Gillian]

Emily,

Did you try printing to a .ps file and then opening Acrobat Distiller
and distilling the .ps file into a PDF?


-Gillian


-Original Message-
From: Emily Berk [mailto:[EMAIL PROTECTED] 
Sent: Friday, January 11, 2008 9:46 AM
To: Flato, Gillian; framers@lists.frameusers.com
Subject: RE: The dreaded Internal Error error meets the dreaded Adobe
support, sigh

Gee, everyone is recommending breathing as a good first step.  Maybe we
ought to write a self-help book about all the benefits.

Seriously, all the supportive responses have been very calming!

OK.  Here are my details:
11
System configuration

1.  I am using Frame 7.1.  I installed the p116 upgrade yesterday,
because one of the tech notes recommended it.  The upgrade made no
difference.

2.  I am using Acrobat Professional Version 7.0.9; Acrobat Distiller
7.0.7.

3.  The FrameMaker doc that is failing has existed in close to its
current form since late September.  I can still generate PDFs from Word
without a problem.

4.  MS Windows XP Version 2002, Service Pack 2

5.  Old, but not ancient Dell laptop.

I have been using essentially the same hardware/software system for the
past two years now, with not too many problems.  Have not intentionally
changed or upgraded anything in that time, but I note that when Frame
starts, it seems to go out to the Adobe site and look for updates.
(Guess I should try to disable that feature, huh?)

PDF Generation Process

I am an old-fashioned kind of gal, so in order to generate a PDF, I
routinely:

1.  Re-generate the document.
2.  Run Page-Labeler to re-paginate.
3.  File, Print Book, Printer: Adobe PDF, Generate Acrobat Data (check
the PDF Setup properties), Print.

When this resulted in the scary Internal Error, I did try File, Save As,
etc., which also resulted in the scary Internal Error.

After this, I tried pre-opening a variety of the documents in the book
before attempting to generate the PDF.  Same error.

I also tried to generate other books from my backup drive, ones that had
always worked previously.  Every document or book I tried to create as a
PDF from Frame resulted in the same internal error. (Internal Error:
7104, 6063074, 7693891, 0)

I rebooted between tries.

Some excerpts from the log files resulting from the crashes:

Internal Error: 7104, 6063074, 7693891, 0
FrameMaker 7.1.0 for Intel
Build: 7.1p116
Window System: MSWindows
Operating System: Windows NT 5.1 (major.minor.build: 5.1.2600 Service
Pack 2) 
Generated on: Thursday, January 10, 2008 3:27:11 PM
To file: c:\program
files\adobe\framemaker7.1\FrameLog_08.01.10_15.27.11.txt

Internal Error: 7104, 6063074, 7693891, 0
FrameMaker 7.1.0 for Intel
Build: 7.1p116
Window System: MSWindows
Operating System: Windows NT 5.1 (major.minor.build: 5.1.2600 Service
Pack 2) 
Generated on: Thursday, January 10, 2008 2:25:55 PM
To file: c:\program
files\adobe\framemaker7.1\FrameLog_08.01.10_14.25.55.txt

Please let me know if you have additional questions.

-- Emily

At 09:10 AM 1/11/2008, Flato, Gillian wrote:
Emily,

Take a deep, cleansing, breath.

Now, tell us the following:

1. What happens right before you get the internal error?
2. What 3rd-party plugins do you have for Frame?  
3. What kind of system are you using Frame on?
4. How did you generate your PDF
a. Save as PDF
b. Print to PDF
c. Print to file, then Distill


Thank you,

 

Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr. 
Milpitas, CA. 95035
408.545.6316
408.232.5911
[EMAIL PROTECTED]


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Emily Berk
Sent: Thursday, January 10, 2008 4:29 PM
To: framers@lists.frameusers.com
Subject: The dreaded Internal Error error meets the dreaded Adobe
support, sigh

Hi FrameUsers:

I don't know why I thought this list was no more.  I'm glad that it is.
Please help me with my FrameMaker 7.1 (yes, I know it's old; I am too
and it's all the company I work for is willing to use and I need to be
able to generate this one little PDF sometime within the next decade).

Following is my latest tale of woe.

I always forget why I always get queasy before calling Adobe's tech
support.

But then, once again, once my interaction with Adobe is complete, the
nightmare has only just begun.

Take today, for instance.  Well, it all started yesterday when I began
to get Internal Error crashes when I tried to generate a PDF, any PDF,
on any Frame file (not on Word docs) using FrameMaker 7.1.  Because I
had a vague recollection of what it was like to interact with Adobe
support, I didn't try that.  But I did try a LOT of other stuff.  For
hours and hours.  All to no avail.  

So, I decided to try to sleep on the problem, which wasn't a successful
strategy for me.  I've had a number of these Internal Error issues come
up in the past and they never, ever, never go away on their own.  

Since sleep did not come, I chose to begin my Adobe nightmare early.
Called tech support

The dreaded Internal Error error meets the dreaded Adobe support, sigh

[Flato, Gillian]

Emily,

Take a deep, cleansing, breath.

Now, tell us the following:

1. What happens right before you get the internal error?
2. What 3rd-party plugins do you have for Frame?  
3. What kind of system are you using Frame on?
4. How did you generate your PDF
a. Save as PDF
b. Print to PDF
c. Print to file, then Distill


Thank you,



Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr. 
Milpitas, CA. 95035
408.545.6316
408.232.5911
gflato at nanometrics.com


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Emily Berk
Sent: Thursday, January 10, 2008 4:29 PM
To: framers at lists.frameusers.com
Subject: The dreaded Internal Error error meets the dreaded Adobe
support, sigh

Hi FrameUsers:

I don't know why I thought this list was no more.  I'm glad that it is.
Please help me with my FrameMaker 7.1 (yes, I know it's old; I am too
and it's all the company I work for is willing to use and I need to be
able to generate this one little PDF sometime within the next decade).

Following is my latest tale of woe.

I always forget why I always get queasy before calling Adobe's tech
support.

But then, once again, once my interaction with Adobe is complete, the
nightmare has only just begun.

Take today, for instance.  Well, it all started yesterday when I began
to get Internal Error crashes when I tried to generate a PDF, any PDF,
on any Frame file (not on Word docs) using FrameMaker 7.1.  Because I
had a vague recollection of what it was like to interact with Adobe
support, I didn't try that.  But I did try a LOT of other stuff.  For
hours and hours.  All to no avail.  

So, I decided to try to sleep on the problem, which wasn't a successful
strategy for me.  I've had a number of these Internal Error issues come
up in the past and they never, ever, never go away on their own.  

Since sleep did not come, I chose to begin my Adobe nightmare early.
Called tech support and spoke with about 3 or 4 perfectly nice folks
whose English was very unclear.  

They would have to ask their questions, oh, six or seven times before I
realized that they were asking, for the seventh or eighth time, what my
customer number or serial number or product  was.  

Eventually, (I was on hold and/or being transferred and then asked
redundant questions about 45 minutes) I get to speak with someone about
my problem.  He doesn't speak very good English, but I am given to
understand that he does not DO FrameMaker support.  

So now I'm on hold again for another very long interval.  

And a guy picks up who DOES speak English.  And I explain my tale of woe
-- no change on my end in terms of the software for at least 2 years.
The doc is one I've been working on since last October at least.  

I tell him the whole story and he lets me go on and on and then he tells
me, in his good English, that he doesn't know anything whatsoever about
FrameMaker.  

But assures me that the guy who next picks up with both know FrameMaker
AND be able to speak English.  So I'm on hold again for -- not all that
long -- maybe another 8 minutes, but time has been ticking away.  

Then a guy picks up and yes he does speak English and implies that he
knows everything one might want to know about FrameMaker.  But he knows
nothing about me.  

SO, I have to re-iterate EVERYTHING again.  Customer number, phone
number, address, hair color, eye color, preferred brand of beer, product
serial number, tale of woe.  

And then, after I'd re-iterated everything, he says, "FrameMaker 7.1 is
no longer supported.  You need to search the knowledgebase or buy
FrameMaker 8."

1.  THEY ALL KNEW THAT THEY WERE NOT GOING TO PROVIDE SUPPORT TO ME ONCE
THEY KNEW I WAS USING FRAMEMAKER 7.1.  Why did they just not hang up on
me then?  

2.  AND YET THEY KEPT ME ON HOLD/TALKING for NEARLY TWO HOURS.  (I'm
guessing all those guys who didn't speak good English get paid to delay
people like me by the minute.)

3.  AND THEN THEY REFUSED TO SOLVE THE PROBLEM, BUT IMPLIED THAT THE
SOLUTION IS IN THE KNOWLEDGEBASE.

4.  WHICH IT ISN'T BECAUSE I'VE TRIED TO DO EVERYTHING MENTIONED IN THE
DATABASE FOR Internal Error: 7104, 6063074, 7693891, 0

And, no, the company I'm working with is NOT going to upgrade to
FrameMaker 8 just because Adobe did some hidden "upgrade" to 7.1 that
made it psychotic.

Do I sound frantic?  It's probably just stress.

Anyone have any suggestions?

-- Emily

___


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Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to 
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Send administrative questions to listadmin at frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

The dreaded Internal Error error meets the dreaded Adobe support, sigh

[Flato, Gillian]

Emily,

Did you try printing to a .ps file and then opening Acrobat Distiller
and distilling the .ps file into a PDF?


-Gillian


-Original Message-
From: Emily Berk [mailto:em...@armadillosoft.com] 
Sent: Friday, January 11, 2008 9:46 AM
To: Flato, Gillian; framers at lists.frameusers.com
Subject: RE: The dreaded Internal Error error meets the dreaded Adobe
support, sigh

Gee, everyone is recommending breathing as a good first step.  Maybe we
ought to write a self-help book about all the benefits.

Seriously, all the supportive responses have been very calming!

OK.  Here are my details:
11
System configuration

1.  I am using Frame 7.1.  I installed the p116 upgrade yesterday,
because one of the tech notes recommended it.  The upgrade made no
difference.

2.  I am using Acrobat Professional Version 7.0.9; Acrobat Distiller
7.0.7.

3.  The FrameMaker doc that is failing has existed in close to its
current form since late September.  I can still generate PDFs from Word
without a problem.

4.  MS Windows XP Version 2002, Service Pack 2

5.  Old, but not ancient Dell laptop.

I have been using essentially the same hardware/software system for the
past two years now, with not too many problems.  Have not intentionally
changed or upgraded anything in that time, but I note that when Frame
starts, it seems to go out to the Adobe site and look for updates.
(Guess I should try to disable that feature, huh?)

PDF Generation Process

I am an old-fashioned kind of gal, so in order to generate a PDF, I
routinely:

1.  Re-generate the document.
2.  Run Page-Labeler to re-paginate.
3.  File, Print Book, Printer: Adobe PDF, Generate Acrobat Data (check
the PDF Setup properties), Print.

When this resulted in the scary Internal Error, I did try File, Save As,
etc., which also resulted in the scary Internal Error.

After this, I tried pre-opening a variety of the documents in the book
before attempting to generate the PDF.  Same error.

I also tried to generate other books from my backup drive, ones that had
always worked previously.  Every document or book I tried to create as a
PDF from Frame resulted in the same internal error. (Internal Error:
7104, 6063074, 7693891, 0)

I rebooted between tries.

Some excerpts from the log files resulting from the crashes:

Internal Error: 7104, 6063074, 7693891, 0
FrameMaker 7.1.0 for Intel
Build: 7.1p116
Window System: MSWindows
Operating System: Windows NT 5.1 (major.minor.build: 5.1.2600 Service
Pack 2) 
Generated on: Thursday, January 10, 2008 3:27:11 PM
To file: c:\program
files\adobe\framemaker7.1\FrameLog_08.01.10_15.27.11.txt

Internal Error: 7104, 6063074, 7693891, 0
FrameMaker 7.1.0 for Intel
Build: 7.1p116
Window System: MSWindows
Operating System: Windows NT 5.1 (major.minor.build: 5.1.2600 Service
Pack 2) 
Generated on: Thursday, January 10, 2008 2:25:55 PM
To file: c:\program
files\adobe\framemaker7.1\FrameLog_08.01.10_14.25.55.txt

Please let me know if you have additional questions.

-- Emily

At 09:10 AM 1/11/2008, Flato, Gillian wrote:
>Emily,
>
>Take a deep, cleansing, breath.
>
>Now, tell us the following:
>
>1. What happens right before you get the internal error?
>2. What 3rd-party plugins do you have for Frame?  
>3. What kind of system are you using Frame on?
>4. How did you generate your PDF
>a. Save as PDF
>b. Print to PDF
>c. Print to file, then Distill
>
>
>Thank you,
>
> 
>
>Gillian Flato
>Technical Writer (Software)
>nanometrics
>1550 Buckeye Dr. 
>Milpitas, CA. 95035
>408.545.6316
>408.232.5911
>gflato at nanometrics.com
>
>
>-Original Message-
>From: framers-bounces at lists.frameusers.com
>[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Emily Berk
>Sent: Thursday, January 10, 2008 4:29 PM
>To: framers at lists.frameusers.com
>Subject: The dreaded Internal Error error meets the dreaded Adobe
>support, sigh
>
>Hi FrameUsers:
>
>I don't know why I thought this list was no more.  I'm glad that it is.
>Please help me with my FrameMaker 7.1 (yes, I know it's old; I am too
>and it's all the company I work for is willing to use and I need to be
>able to generate this one little PDF sometime within the next decade).
>
>Following is my latest tale of woe.
>
>I always forget why I always get queasy before calling Adobe's tech
>support.
>
>But then, once again, once my interaction with Adobe is complete, the
>nightmare has only just begun.
>
>Take today, for instance.  Well, it all started yesterday when I began
>to get Internal Error crashes when I tried to generate a PDF, any PDF,
>on any Frame file (not on Word docs) using FrameMaker 7.1.  Because I
>had a vague recollection of what it was like to interact with Adobe
>support, I didn't try that.  But I did try a LOT of other stuff.  For
>hours and hours.  All to no avail.  
>
>S

RoboHelp documentation

[Flato, Gillian]

When you say production, do you mean they are just not printing the
manuals? Have you checked if there are PDFS or help files available on
the CD or in the software? 


Thank you,


Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr. 
Milpitas, CA. 95035
408.545.6316
408.232.5911
gflato at nanometrics.com


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of D L Reynolds
Sent: Friday, January 04, 2008 4:03 AM
To: framers at lists.frameusers.com
Subject: OT: RoboHelp documentation

We ordered two copies of the Adobe Technical Communications Suite, as  
well as two sets of documentation. The software arrived before  
Thanksgiving, but yesterday we were notified that Adobe had cancelled  
production of the documentation.

We've been able to track down most of the manuals online, but we're  
stuck when it comes to RoboHelp. We've never used this app before and  
really need some guidance. Help files are fine as far as they go, but  
we don't need information in spoonfuls -- we need help seeing the big  
picture. We need a big honking manual.

There is a link to RoboHelp documentation on Adobe's web site, but  
all the docs refer to v.6 and earlier: http://www.adobe.com/support/ 
robohelp/documentation.html

Another Adobe link leads nowhere:  See -- http://www.adobe.com/ 
support/documentation/en/robohelp/
then click the Adobe RoboHelp 7: Getting Started link. All you get is  
an "Access Denied" page.

Phoning Adobe Customer Support was a total waste of time. I spoke to  
several very nice young New Delhi denizens with faux Anglo names, all  
of whom were extremely polite and completely clueless (Adobe's fault,  
not theirs).

We found and ordered a third-party RoboHelp book from Amazon, but  
have no way of assessing quality or completeness. So, can anyone  
recommend other resources for learning RoboHelp? (And when it comes  
to customer support, is Adobe the new Microsoft?)

Many thanks for your consideration,

--D Reynolds
___


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RE: Global TOC

[Flato, Gillian]

You can do it using the Link Tool in Acrobat. In v8 it's Tools 
Advanced Editing  Link Tool. Then set the Tool to open a file and it
will open a wizard.

It's actually a PITA. The doc control people have a PDF like that here
and I keep telling them to convert it to an HTML catalog cause it's
easier to manage.


-Gillian


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kelly
McDaniel
Sent: Thursday, December 06, 2007 11:39 AM
To: framers@lists.frameusers.com
Subject: Global TOC

This is a PDF question.

I have a bunch of FrameMaker source.
I produce only PDFs.

I would like to create a single TOC (bookmarks) with links to each of
the bookmarked topics in each of the individual PDFs.

Any ideas...tnx, Kelly.
___


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Send list messages to [EMAIL PROTECTED]

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[EMAIL PROTECTED]
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Global TOC

[Flato, Gillian]

You can do it using the Link Tool in Acrobat. In v8 it's Tools >
Advanced Editing > Link Tool. Then set the Tool to open a file and it
will open a wizard.

It's actually a PITA. The doc control people have a PDF like that here
and I keep telling them to convert it to an HTML catalog cause it's
easier to manage.


-Gillian


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Kelly
McDaniel
Sent: Thursday, December 06, 2007 11:39 AM
To: framers at lists.frameusers.com
Subject: Global TOC

This is a PDF question.

I have a bunch of FrameMaker source.
I produce only PDFs.

I would like to create a single TOC (bookmarks) with links to each of
the bookmarked topics in each of the individual PDFs.

Any ideas...tnx, Kelly.
___


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Send list messages to framers at lists.frameusers.com.

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Send administrative questions to listadmin at frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

RE: 8.0.1 patch fixes FM Book to PDF issue

[Flato, Gillian]

I did install the 8.0.1 patch and I still have the same PDF problem. I
still have to select the Tag option. Has anyone else found this to be
true? 


-Gillian


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Diane Gaskill
Sent: Wednesday, November 28, 2007 3:33 AM
To: framers@lists.frameusers.com
Cc: Gutierrez, Dorianne; [EMAIL PROTECTED]
Subject: 8.0.1 patch fixes FM Book to PDF issue


The PDF bug happens if you have xrefs in your document, and to work
around
it you can do just what Valerie said. It solves the problem.

But there is a better way.  Install the 8.0.1 patch that Adobe released
last
week.  It fixes a long list of bugs, including that one.

Diane
=

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Behalf Of Valerie Lipow
Sent: Tuesday, October 30, 2007 2:34 PM
To: framers@lists.frameusers.com
Cc: Gutierrez, Dorianne
Subject: Re: FM Book to PDF issue


Setting the Tagged PDF feature to ON in the Acrobat Settings dialog
will
solve the problem. I verified this with Adobe Tech Support. The failure
to
distill a book to PDF is a known issue with FM 8, which occurs
regardless of
whether the book is created in Structured or Unstructured FM. It is
recommended that everyone use this work-around, or distill each file in
the
book individually, until Adobe releases a patch.

--
Valerie Lipow
[EMAIL PROTECTED]

On 10/30/07, Art Campbell [EMAIL PROTECTED] wrote:

 Try turning Tagged PDF ON in your settings, and make sure that all
 files are open on your desktop.

 Also, SaveAs may not be the best way to generate it. I would Print to
 the PDF logical  printer...

 Art

 On 10/29/07, Gutierrez, Dorianne
[EMAIL PROTECTED]
 wrote:
  I cannot generate a PDF from a FrameMaker 8.0 book, although I can
PDF
  the individual files with or without bookmarks. I am using Windows
  Vista, Adobe Acrobat 8.0, Distiller 8.0, and I set the printer to
Adobe
  PDF before saving as PDF. The distiller tries the first file in the
  book, then chokes. Any suggestions?
 
  Thanks,
  Dorianne Elitharp Gutierrez
  Senior Technical Writer
  Polaris Library Systems
  PO Box 4903
  Syracuse NY 13221-4903
  (direct) 315-634-4519
  800-272-3414
  http://www.polarislibrary.com
  mailto:[EMAIL PROTECTED]
 
 --
 Art Campbell
 [EMAIL PROTECTED]
   ... In my opinion, there's nothing in this world beats a '52
Vincent
and a redheaded girl. -- Richard Thompson
  No disclaimers apply.
  DoD 358
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RE: FM Plugin - Highlighting like Word?

[Flato, Gillian]

Acrobat 8.0's shared review capability tags each person's comments with
their name, plus it allows everyone to see each other's comments. 

I have converted a lot of Word forms to Interactive PDFs here. I hear a
lot of, I want to be able to do exactly the same thing that I could do
in Word in Acrobat from my colleagues. Many times I have had to tell
them something like, You get 50 great new features with Adobe forms,
but you will have to give up three good features from Word. Sorry,
that's progress. They don't like it, but they have to deal with it.
Just stand firm, Dianne. Tell them that the advantages of Frame are
numerous and they're just going to have to grow up and deal with losing
crappy Word (of course, you can be more diplomatic when you say it if
you want to g) 

If they insist on Frame, then like Fred said, use conditional text where
each person gets their own condition with their own color.

But why would you let someone else touch your Frame files? I won't.
That's why I only give engineers Acrobat files.


-Gillian

-Original Message-
From: Diane Gaskill [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, November 28, 2007 3:34 AM
To: Flato, Gillian; Diane Gaskill; framers@lists.frameusers.com
Subject: RE: FM Plugin - Highlighting like Word?

Hi Gillian, Fred, and Art,

They know about Acrobat and its capabilities, but they want to do it in
the
source.  FM8's track changes feature has only two colors: red strikeout
for
deleted text and green underline for added text.  Other than that, it
works
fine.

Adobe's ads and the FM8 user's guide are a bit misleading.  They call
colored text highlighting.  Well, maybe in a generic sense, but it's
what
most people consider highlighting.

What they are looking for is a way to identify different people who make
edits to the same file.  Word does that well (but not much else :-)

Fred Ridder's idea about using conditional text might work.  We'd just
have
to set up some tags with different colors.  But Art's idea of a set of
character tags might be the easiest way to go.  Very easy to return to
the
original color by pressing F8.  Ctrl-A - F8 - Enter would clean up a
whole
chapter in 5 seconds.

I'll let the guys in Japan know.  They don't have FM8 yet.  Some of them
don't have FM at all.

The transition from Word to FM is going to be really interesting, I
think.

Thanks everybody.

Diane



-Original Message-
From: Flato, Gillian [mailto:[EMAIL PROTECTED]
Sent: Tuesday, November 27, 2007 2:35 PM
To: Diane Gaskill; framers@lists.frameusers.com
Subject: RE: FM Plugin - Highlighting like Word?


Diane,

In Acrobat you can do that. Just make a PDF for them and they can mark
that up. Or they can use the track changes feature in Frame 8.0.


Thank you,





Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr.
Milpitas, CA. 95035
408.545.6316
408.232.5911
[EMAIL PROTECTED]


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Diane Gaskill
Sent: Tuesday, November 27, 2007 1:47 PM
To: framers@lists.frameusers.com
Subject: FM Plugin - Highlighting like Word?

Hello FrameFriends,

We are switching from Word to FM (some of us are already using FM8), but
my
colleagues in Japan still want to be able to highlight things like they
do
in Word. (Old habits are hard to break, I guess.)

So - I'm looking for an FM plug-in that will let you highlight text.

Thanks in advance for any information you can provide.

Best,

Diane Gaskill
Hitachi Data Systems

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8.0.1 patch fixes FM Book to PDF issue

[Flato, Gillian]

I did install the 8.0.1 patch and I still have the same PDF problem. I
still have to select the Tag option. Has anyone else found this to be
true? 


-Gillian


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Diane Gaskill
Sent: Wednesday, November 28, 2007 3:33 AM
To: framers at lists.frameusers.com
Cc: Gutierrez, Dorianne; vallipow at aol.com
Subject: 8.0.1 patch fixes FM Book to PDF issue


The PDF bug happens if you have xrefs in your document, and to work
around
it you can do just what Valerie said. It solves the problem.

But there is a better way.  Install the 8.0.1 patch that Adobe released
last
week.  It fixes a long list of bugs, including that one.

Diane
=

-Original Message-
From: framers-bounces+dgcaller=earthlink@lists.frameusers.com
[mailto:framers-bounces+dgcaller=earthlink.net at lists.frameusers.com]On
Behalf Of Valerie Lipow
Sent: Tuesday, October 30, 2007 2:34 PM
To: framers at lists.frameusers.com
Cc: Gutierrez, Dorianne
Subject: Re: FM Book to PDF issue


Setting the Tagged PDF feature to "ON" in the Acrobat Settings dialog
will
solve the problem. I verified this with Adobe Tech Support. The failure
to
distill a book to PDF is a known issue with FM 8, which occurs
regardless of
whether the book is created in Structured or Unstructured FM. It is
recommended that everyone use this work-around, or distill each file in
the
book individually, until Adobe releases a patch.

--
Valerie Lipow
vallipow at gmail.com

On 10/30/07, Art Campbell  wrote:
>
> Try turning Tagged PDF ON in your settings, and make sure that all
> files are open on your desktop.
>
> Also, SaveAs may not be the best way to generate it. I would Print to
> the PDF logical  printer...
>
> Art
>
> On 10/29/07, Gutierrez, Dorianne

> wrote:
> > I cannot generate a PDF from a FrameMaker 8.0 book, although I can
PDF
> > the individual files with or without bookmarks. I am using Windows
> > Vista, Adobe Acrobat 8.0, Distiller 8.0, and I set the printer to
Adobe
> > PDF before saving as PDF. The distiller tries the first file in the
> > book, then chokes. Any suggestions?
> >
> > Thanks,
> > Dorianne Elitharp Gutierrez
> > Senior Technical Writer
> > Polaris Library Systems
> > PO Box 4903
> > Syracuse NY 13221-4903
> > (direct) 315-634-4519
> > 800-272-3414
> > http://www.polarislibrary.com
> > mailto:dorianne.gutierrez at polarislibrary.com
> >
> --
> Art Campbell
> art.campbell at gmail.com
>   "... In my opinion, there's nothing in this world beats a '52
Vincent
>and a redheaded girl." -- Richard Thompson
>  No disclaimers apply.
>  DoD 358
> ___
>
>
> You are currently subscribed to Framers as vallipow at gmail.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit
>
http://lists.frameusers.com/mailman/options/framers/vallipow%40gmail.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>
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FM Plugin - Highlighting like Word?

[Flato, Gillian]

Acrobat 8.0's shared review capability tags each person's comments with
their name, plus it allows everyone to see each other's comments. 

I have converted a lot of Word forms to Interactive PDFs here. I hear a
lot of, "I want to be able to do exactly the same thing that I could do
in Word in Acrobat" from my colleagues. Many times I have had to tell
them something like, "You get 50 great new features with Adobe forms,
but you will have to give up three good features from Word. Sorry,
that's progress." They don't like it, but they have to deal with it.
Just stand firm, Dianne. Tell them that the advantages of Frame are
numerous and they're just going to have to grow up and deal with losing
crappy Word (of course, you can be more diplomatic when you say it if
you want to ) 

If they insist on Frame, then like Fred said, use conditional text where
each person gets their own condition with their own color.

But why would you let someone else touch your Frame files? I won't.
That's why I only give engineers Acrobat files.


-Gillian

-Original Message-
From: Diane Gaskill [mailto:dgcal...@earthlink.net] 
Sent: Wednesday, November 28, 2007 3:34 AM
To: Flato, Gillian; Diane Gaskill; framers at lists.frameusers.com
Subject: RE: FM Plugin - Highlighting like Word?

Hi Gillian, Fred, and Art,

They know about Acrobat and its capabilities, but they want to do it in
the
source.  FM8's track changes feature has only two colors: red strikeout
for
deleted text and green underline for added text.  Other than that, it
works
fine.

Adobe's ads and the FM8 user's guide are a bit misleading.  They call
colored text "highlighting."  Well, maybe in a generic sense, but it's
what
most people consider highlighting.

What they are looking for is a way to identify different people who make
edits to the same file.  Word does that well (but not much else :-)

Fred Ridder's idea about using conditional text might work.  We'd just
have
to set up some tags with different colors.  But Art's idea of a set of
character tags might be the easiest way to go.  Very easy to return to
the
original color by pressing F8.  Ctrl-A - F8 - Enter would clean up a
whole
chapter in 5 seconds.

I'll let the guys in Japan know.  They don't have FM8 yet.  Some of them
don't have FM at all.

The transition from Word to FM is going to be really interesting, I
think.

Thanks everybody.

Diane



-----Original Message-
From: Flato, Gillian [mailto:gfl...@nanometrics.com]
Sent: Tuesday, November 27, 2007 2:35 PM
To: Diane Gaskill; framers at lists.frameusers.com
Subject: RE: FM Plugin - Highlighting like Word?


Diane,

In Acrobat you can do that. Just make a PDF for them and they can mark
that up. Or they can use the track changes feature in Frame 8.0.


Thank you,





Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr.
Milpitas, CA. 95035
408.545.6316
408.232.5911
gflato at nanometrics.com


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Diane Gaskill
Sent: Tuesday, November 27, 2007 1:47 PM
To: framers at lists.frameusers.com
Subject: FM Plugin - Highlighting like Word?

Hello FrameFriends,

We are switching from Word to FM (some of us are already using FM8), but
my
colleagues in Japan still want to be able to highlight things like they
do
in Word. (Old habits are hard to break, I guess.)

So - I'm looking for an FM plug-in that will let you highlight text.

Thanks in advance for any information you can provide.

Best,

Diane Gaskill
Hitachi Data Systems

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RE: FM Plugin - Highlighting like Word?

[Flato, Gillian]

Diane,

In Acrobat you can do that. Just make a PDF for them and they can mark
that up. Or they can use the track changes feature in Frame 8.0.  


Thank you,

 



Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr. 
Milpitas, CA. 95035
408.545.6316
408.232.5911
[EMAIL PROTECTED]


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Diane Gaskill
Sent: Tuesday, November 27, 2007 1:47 PM
To: framers@lists.frameusers.com
Subject: FM Plugin - Highlighting like Word?

Hello FrameFriends,

We are switching from Word to FM (some of us are already using FM8), but
my
colleagues in Japan still want to be able to highlight things like they
do
in Word. (Old habits are hard to break, I guess.)

So - I'm looking for an FM plug-in that will let you highlight text.

Thanks in advance for any information you can provide.

Best,

Diane Gaskill
Hitachi Data Systems

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FM Plugin - Highlighting like Word?

[Flato, Gillian]

Diane,

In Acrobat you can do that. Just make a PDF for them and they can mark
that up. Or they can use the track changes feature in Frame 8.0.  


Thank you,





Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr. 
Milpitas, CA. 95035
408.545.6316
408.232.5911
gflato at nanometrics.com


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Diane Gaskill
Sent: Tuesday, November 27, 2007 1:47 PM
To: framers at lists.frameusers.com
Subject: FM Plugin - Highlighting like Word?

Hello FrameFriends,

We are switching from Word to FM (some of us are already using FM8), but
my
colleagues in Japan still want to be able to highlight things like they
do
in Word. (Old habits are hard to break, I guess.)

So - I'm looking for an FM plug-in that will let you highlight text.

Thanks in advance for any information you can provide.

Best,

Diane Gaskill
Hitachi Data Systems

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Frame's lame callouts

[Flato, Gillian]

Since Frame has the lamest callout tools ever, does anyone know of a
plugin that improves them?
 
Does anyone know why I can't apply styles to them globally? I have to
open up the character designer and apply a style to each word
individually.
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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Frame's lame callouts

[Flato, Gillian]

Since Frame has the lamest callout tools ever, does anyone know of a
plugin that improves them?

Does anyone know why I can't apply styles to them globally? I have to
open up the character designer and apply a style to each word
individually.


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

RE: PDF contradiction?

[Flato, Gillian]

Shared review is a feature of Acrobat 8 Professional. 

-Gillian


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Shmuel Wolfson
Sent: Wednesday, October 24, 2007 2:44 AM
To: Tammy Van Boening; Framers
Subject: Re: PDF contradiction?

What's this shared review thing? Is it anything more than enabling the

reader to add comments?
I still recommend using PDF-XChange PDF Viewer for adding comments. I've

found it to work on all PDFs including encrypted and PDFs that did not 
have commenting allowed.

Regards,
Shmuel Wolfson



Tammy Van Boening wrote:
 All,

  

 I have installed Acrobat 8 Professional on my system (Windows XP, SP2)
 and have used the save as PDF successfully with Framemaker 7.2 to
create
 my PDFs.  I want to be able to send out these PDFs for review to my
 users who have only Reader 8.0. According to all the hulla-bulloo
about
 this 8.0 release, I can enable commenting rights in a PDF so that my
 Adobe Reader users can participate in shared reviews of the PDF. So, I
 followed the instructions to the T provided in the Adobe Acrobat
 Online Help and this is the problem:

  

 1.) Create the PDF.

 2.) In the open PDF, choose Comments  Enable For Commenting in
 Adobe Reader and save the PDF.

 3.) Start the wizard to initiate the shared review. Step 4 in this
 wizard is to select the PDF that is to be reviewed (natch!), so I
select
 the PDF that I saved in Step 2, but here's the rub:

  

 When I click Next in the Wizard after selecting the PDF, I get the
 following error message: the document that you have chosen cannot be
 sent for shared review because the security permissions do not allow
 modifications. Please select another document or change the
permissions
 on this document to allow for modifications. So, I checked the
security
 permissions and yes, the document does not allow for changing but
that's
 because certain features must be restricted to allow for extended
 features in Adobe Reader. I GIVE - it's an infinite loop here. If I do
 change the security permissions on the doc, then the doc is not
enabled
 for commenting by my Reader users, but if I follow Adobe's
instructions
 to extend the features to my Reader users, then Acrobat barfs and
won't
 let me set up a shared review - all in direct contradiction of what
 Adobe claims can happen.

  

 Anyone familiar with this apparent contraction and/or knows what to do
 to enable Reader users to be able to participate in a shared review?

  

 Any and all help is appreciated.

  

  

 Thanks,

  

 TVB


 NOTICE BY HEALTH LANGUAGE, INC.
 This message, as well as any attached document, contains information
from Health Language, Inc. that is confidential.  The information is
intended only for the use of the addressee named above.  If you are not
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RE: PDF contradiction?

[Flato, Gillian]

Shared review allows all reviewers to see each other's comments. 


-Gillian


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Shmuel Wolfson
Sent: Wednesday, October 24, 2007 10:52 AM
To: Framers
Subject: Re: PDF contradiction?

Is shared review different than commenting?

Regards,
Shmuel Wolfson



Flato, Gillian wrote:
 Shared review is a feature of Acrobat 8 Professional. 

 -Gillian


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED]
On
 Behalf Of Shmuel Wolfson
 Sent: Wednesday, October 24, 2007 2:44 AM
 To: Tammy Van Boening; Framers
 Subject: Re: PDF contradiction?

 What's this shared review thing? Is it anything more than enabling
the

 reader to add comments?
 I still recommend using PDF-XChange PDF Viewer for adding comments.
I've

 found it to work on all PDFs including encrypted and PDFs that did not

 have commenting allowed.

 Regards,
 Shmuel Wolfson



 Tammy Van Boening wrote:
   
 All,

  

 I have installed Acrobat 8 Professional on my system (Windows XP,
SP2)
 and have used the save as PDF successfully with Framemaker 7.2 to
 
 create
   
 my PDFs.  I want to be able to send out these PDFs for review to my
 users who have only Reader 8.0. According to all the hulla-bulloo
 
 about
   
 this 8.0 release, I can enable commenting rights in a PDF so that my
 Adobe Reader users can participate in shared reviews of the PDF. So,
I
 followed the instructions to the T provided in the Adobe Acrobat
 Online Help and this is the problem:

  

 1.) Create the PDF.

 2.) In the open PDF, choose Comments  Enable For Commenting in
 Adobe Reader and save the PDF.

 3.) Start the wizard to initiate the shared review. Step 4 in
this
 wizard is to select the PDF that is to be reviewed (natch!), so I
 
 select
   
 the PDF that I saved in Step 2, but here's the rub:

  

 When I click Next in the Wizard after selecting the PDF, I get the
 following error message: the document that you have chosen cannot be
 sent for shared review because the security permissions do not allow
 modifications. Please select another document or change the
 
 permissions
   
 on this document to allow for modifications. So, I checked the
 
 security
   
 permissions and yes, the document does not allow for changing but
 
 that's
   
 because certain features must be restricted to allow for extended
 features in Adobe Reader. I GIVE - it's an infinite loop here. If I
do
 change the security permissions on the doc, then the doc is not
 
 enabled
   
 for commenting by my Reader users, but if I follow Adobe's
 
 instructions
   
 to extend the features to my Reader users, then Acrobat barfs and
 
 won't
   
 let me set up a shared review - all in direct contradiction of what
 Adobe claims can happen.

  

 Anyone familiar with this apparent contraction and/or knows what to
do
 to enable Reader users to be able to participate in a shared review?

  

 Any and all help is appreciated.

  

  

 Thanks,

  

 TVB


 NOTICE BY HEALTH LANGUAGE, INC.
 This message, as well as any attached document, contains information
 
 from Health Language, Inc. that is confidential.  The information is
 intended only for the use of the addressee named above.  If you are
not
 the intended recipient, you are hereby notified that any disclosure,
 copying, distribution or the taking of any action in reliance on the
 contents of this message or its attachments is strictly prohibited,
and
 may be unlawful.  If you have received this message in error, please
 delete all electronic copies of this message and its attachments, if
 any, destroy any hard copies you may have created, without disclosing
 the contents, and notify the sender immediately.  Unless expressly
 stated otherwise, nothing contained in this message should be
construed
 as a digital or electronic signature, nor is it intended to reflect an
 intention to make an agreement by electronic means.
   
 ___


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 Send list messages to [EMAIL PROTECTED]

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 Send list messages

Framemaker Training

[Flato, Gillian]

Does anyone know of any good Framemaker training courses?  

 

Here are the requirements:

 

1. Must be in the Bay Area of California

2. Hopefully would be something like 2-3 days straight

3. Less than $1000 per person

4. Must be this year - 2007  

 

 

Thanks!

 

Gillian

___


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PDF contradiction?

[Flato, Gillian]

Shared review is a feature of Acrobat 8 Professional. 

-Gillian


-Original Message-
From: framers-bounces+gflato=nanometrics@lists.frameusers.com
[mailto:framers-bounces+gflato=nanometrics.com at lists.frameusers.com] On
Behalf Of Shmuel Wolfson
Sent: Wednesday, October 24, 2007 2:44 AM
To: Tammy Van Boening; Framers
Subject: Re: PDF contradiction?

What's this "shared review thing"? Is it anything more than enabling the

reader to add comments?
I still recommend using PDF-XChange PDF Viewer for adding comments. I've

found it to work on all PDFs including encrypted and PDFs that did not 
have commenting allowed.

Regards,
Shmuel Wolfson



Tammy Van Boening wrote:
> All,
>
>  
>
> I have installed Acrobat 8 Professional on my system (Windows XP, SP2)
> and have used the save as PDF successfully with Framemaker 7.2 to
create
> my PDFs.  I want to be able to send out these PDFs for review to my
> users who have only Reader 8.0. According to all the hulla-bulloo
about
> this 8.0 release, I can enable commenting rights in a PDF so that my
> Adobe Reader users can participate in shared reviews of the PDF. So, I
> followed the instructions to the "T" provided in the Adobe Acrobat
> Online Help and this is the problem:
>
>  
>
> 1.) Create the PDF.
>
> 2.) In the open PDF, choose Comments > Enable For Commenting in
> Adobe Reader and save the PDF.
>
> 3.) Start the wizard to initiate the shared review. Step 4 in this
> wizard is to select the PDF that is to be reviewed (natch!), so I
select
> the PDF that I saved in Step 2, but here's the rub:
>
>  
>
> When I click Next in the Wizard after selecting the PDF, I get the
> following error message: the document that you have chosen cannot be
> sent for shared review because the security permissions do not allow
> modifications. Please select another document or change the
permissions
> on this document to allow for modifications. So, I checked the
security
> permissions and yes, the document does not allow for changing but
that's
> because certain features must be restricted to allow for extended
> features in Adobe Reader. I GIVE - it's an infinite loop here. If I do
> change the security permissions on the doc, then the doc is not
enabled
> for commenting by my Reader users, but if I follow Adobe's
instructions
> to extend the features to my Reader users, then Acrobat barfs and
won't
> let me set up a shared review - all in direct contradiction of what
> Adobe claims can happen.
>
>  
>
> Anyone familiar with this apparent contraction and/or knows what to do
> to enable Reader users to be able to participate in a shared review?
>
>  
>
> Any and all help is appreciated.
>
>  
>
>  
>
> Thanks,
>
>  
>
> TVB
>
>
> NOTICE BY HEALTH LANGUAGE, INC.
> This message, as well as any attached document, contains information
from Health Language, Inc. that is confidential.  The information is
intended only for the use of the addressee named above.  If you are not
the intended recipient, you are hereby notified that any disclosure,
copying, distribution or the taking of any action in reliance on the
contents of this message or its attachments is strictly prohibited, and
may be unlawful.  If you have received this message in error, please
delete all electronic copies of this message and its attachments, if
any, destroy any hard copies you may have created, without disclosing
the contents, and notify the sender immediately.  Unless expressly
stated otherwise, nothing contained in this message should be construed
as a digital or electronic signature, nor is it intended to reflect an
intention to make an agreement by electronic means.
> ___
>
>
> You are currently subscribed to Framers as sbw at actcom.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to 
> framers-unsubscribe at lists.frameusers.com
> or visit
http://lists.frameusers.com/mailman/options/framers/sbw%40actcom.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.
>
>   
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PDF contradiction?

[Flato, Gillian]

Shared review allows all reviewers to see each other's comments. 


-Gillian


-Original Message-
From: framers-bounces+gflato=nanometrics@lists.frameusers.com
[mailto:framers-bounces+gflato=nanometrics.com at lists.frameusers.com] On
Behalf Of Shmuel Wolfson
Sent: Wednesday, October 24, 2007 10:52 AM
To: Framers
Subject: Re: PDF contradiction?

Is shared review different than commenting?

Regards,
Shmuel Wolfson



Flato, Gillian wrote:
> Shared review is a feature of Acrobat 8 Professional. 
>
> -Gillian
>
>
> -Original Message-
> From: framers-bounces+gflato=nanometrics.com at lists.frameusers.com
> [mailto:framers-bounces+gflato=nanometrics.com at lists.frameusers.com]
On
> Behalf Of Shmuel Wolfson
> Sent: Wednesday, October 24, 2007 2:44 AM
> To: Tammy Van Boening; Framers
> Subject: Re: PDF contradiction?
>
> What's this "shared review thing"? Is it anything more than enabling
the
>
> reader to add comments?
> I still recommend using PDF-XChange PDF Viewer for adding comments.
I've
>
> found it to work on all PDFs including encrypted and PDFs that did not

> have commenting allowed.
>
> Regards,
> Shmuel Wolfson
>
>
>
> Tammy Van Boening wrote:
>   
>> All,
>>
>>  
>>
>> I have installed Acrobat 8 Professional on my system (Windows XP,
SP2)
>> and have used the save as PDF successfully with Framemaker 7.2 to
>> 
> create
>   
>> my PDFs.  I want to be able to send out these PDFs for review to my
>> users who have only Reader 8.0. According to all the hulla-bulloo
>> 
> about
>   
>> this 8.0 release, I can enable commenting rights in a PDF so that my
>> Adobe Reader users can participate in shared reviews of the PDF. So,
I
>> followed the instructions to the "T" provided in the Adobe Acrobat
>> Online Help and this is the problem:
>>
>>  
>>
>> 1.) Create the PDF.
>>
>> 2.) In the open PDF, choose Comments > Enable For Commenting in
>> Adobe Reader and save the PDF.
>>
>> 3.) Start the wizard to initiate the shared review. Step 4 in
this
>> wizard is to select the PDF that is to be reviewed (natch!), so I
>> 
> select
>   
>> the PDF that I saved in Step 2, but here's the rub:
>>
>>  
>>
>> When I click Next in the Wizard after selecting the PDF, I get the
>> following error message: the document that you have chosen cannot be
>> sent for shared review because the security permissions do not allow
>> modifications. Please select another document or change the
>> 
> permissions
>   
>> on this document to allow for modifications. So, I checked the
>> 
> security
>   
>> permissions and yes, the document does not allow for changing but
>> 
> that's
>   
>> because certain features must be restricted to allow for extended
>> features in Adobe Reader. I GIVE - it's an infinite loop here. If I
do
>> change the security permissions on the doc, then the doc is not
>> 
> enabled
>   
>> for commenting by my Reader users, but if I follow Adobe's
>> 
> instructions
>   
>> to extend the features to my Reader users, then Acrobat barfs and
>> 
> won't
>   
>> let me set up a shared review - all in direct contradiction of what
>> Adobe claims can happen.
>>
>>  
>>
>> Anyone familiar with this apparent contraction and/or knows what to
do
>> to enable Reader users to be able to participate in a shared review?
>>
>>  
>>
>> Any and all help is appreciated.
>>
>>  
>>
>>  
>>
>> Thanks,
>>
>>  
>>
>> TVB
>>
>>
>> NOTICE BY HEALTH LANGUAGE, INC.
>> This message, as well as any attached document, contains information
>> 
> from Health Language, Inc. that is confidential.  The information is
> intended only for the use of the addressee named above.  If you are
not
> the intended recipient, you are hereby notified that any disclosure,
> copying, distribution or the taking of any action in reliance on the
> contents of this message or its attachments is strictly prohibited,
and
> may be unlawful.  If you have received this message in error, please
> delete all electronic copies of this message and its attachments, if
> any, destroy any hard copies you may have created, without disclosing
> the contents, and notify the sender immediately.  Unless expressly
> stated otherwise, nothing contained in this message should be
construed
> as a digital or electronic signature, nor is it intended to reflect an
> intention to make an agreemen

Framemaker Training

[Flato, Gillian]

Does anyone know of any good Framemaker training courses?  



Here are the requirements:



1. Must be in the Bay Area of California

2. Hopefully would be something like 2-3 days straight

3. Less than $1000 per person

4. Must be this year - 2007  





Thanks!



Gillian

RE: PDF contradiction?

[Flato, Gillian]

When I send my PDFs out for review, I take off all security permissions.
When I distribute to end users, then I enable security. You have got to
allow Commenters to have full access.


-Gillian


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Tammy Van Boening
Sent: Tuesday, October 23, 2007 1:00 PM
To: [EMAIL PROTECTED]
Subject: PDF contradiction?

All,

 

I have installed Acrobat 8 Professional on my system (Windows XP, SP2)
and have used the save as PDF successfully with Framemaker 7.2 to create
my PDFs.  I want to be able to send out these PDFs for review to my
users who have only Reader 8.0. According to all the hulla-bulloo about
this 8.0 release, I can enable commenting rights in a PDF so that my
Adobe Reader users can participate in shared reviews of the PDF. So, I
followed the instructions to the T provided in the Adobe Acrobat
Online Help and this is the problem:

 

1.) Create the PDF.

2.) In the open PDF, choose Comments  Enable For Commenting in
Adobe Reader and save the PDF.

3.) Start the wizard to initiate the shared review. Step 4 in this
wizard is to select the PDF that is to be reviewed (natch!), so I select
the PDF that I saved in Step 2, but here's the rub:

 

When I click Next in the Wizard after selecting the PDF, I get the
following error message: the document that you have chosen cannot be
sent for shared review because the security permissions do not allow
modifications. Please select another document or change the permissions
on this document to allow for modifications. So, I checked the security
permissions and yes, the document does not allow for changing but that's
because certain features must be restricted to allow for extended
features in Adobe Reader. I GIVE - it's an infinite loop here. If I do
change the security permissions on the doc, then the doc is not enabled
for commenting by my Reader users, but if I follow Adobe's instructions
to extend the features to my Reader users, then Acrobat barfs and won't
let me set up a shared review - all in direct contradiction of what
Adobe claims can happen.

 

Anyone familiar with this apparent contraction and/or knows what to do
to enable Reader users to be able to participate in a shared review?

 

Any and all help is appreciated.

 

 

Thanks,

 

TVB


NOTICE BY HEALTH LANGUAGE, INC.
This message, as well as any attached document, contains information
from Health Language, Inc. that is confidential.  The information is
intended only for the use of the addressee named above.  If you are not
the intended recipient, you are hereby notified that any disclosure,
copying, distribution or the taking of any action in reliance on the
contents of this message or its attachments is strictly prohibited, and
may be unlawful.  If you have received this message in error, please
delete all electronic copies of this message and its attachments, if
any, destroy any hard copies you may have created, without disclosing
the contents, and notify the sender immediately.  Unless expressly
stated otherwise, nothing contained in this message should be construed
as a digital or electronic signature, nor is it intended to reflect an
intention to make an agreement by electronic means.
___


You are currently subscribed to Framers as [EMAIL PROTECTED]

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PDF contradiction?

[Flato, Gillian]

When I send my PDFs out for review, I take off all security permissions.
When I distribute to end users, then I enable security. You have got to
allow Commenters to have full access.


-Gillian


-Original Message-
From: framers-bounces+gflato=nanometrics@lists.frameusers.com
[mailto:framers-bounces+gflato=nanometrics.com at lists.frameusers.com] On
Behalf Of Tammy Van Boening
Sent: Tuesday, October 23, 2007 1:00 PM
To: Framers at FrameUsers.com
Subject: PDF contradiction?

All,



I have installed Acrobat 8 Professional on my system (Windows XP, SP2)
and have used the save as PDF successfully with Framemaker 7.2 to create
my PDFs.  I want to be able to send out these PDFs for review to my
users who have only Reader 8.0. According to all the hulla-bulloo about
this 8.0 release, I can enable commenting rights in a PDF so that my
Adobe Reader users can participate in shared reviews of the PDF. So, I
followed the instructions to the "T" provided in the Adobe Acrobat
Online Help and this is the problem:



1.) Create the PDF.

2.) In the open PDF, choose Comments > Enable For Commenting in
Adobe Reader and save the PDF.

3.) Start the wizard to initiate the shared review. Step 4 in this
wizard is to select the PDF that is to be reviewed (natch!), so I select
the PDF that I saved in Step 2, but here's the rub:



When I click Next in the Wizard after selecting the PDF, I get the
following error message: the document that you have chosen cannot be
sent for shared review because the security permissions do not allow
modifications. Please select another document or change the permissions
on this document to allow for modifications. So, I checked the security
permissions and yes, the document does not allow for changing but that's
because certain features must be restricted to allow for extended
features in Adobe Reader. I GIVE - it's an infinite loop here. If I do
change the security permissions on the doc, then the doc is not enabled
for commenting by my Reader users, but if I follow Adobe's instructions
to extend the features to my Reader users, then Acrobat barfs and won't
let me set up a shared review - all in direct contradiction of what
Adobe claims can happen.



Anyone familiar with this apparent contraction and/or knows what to do
to enable Reader users to be able to participate in a shared review?



Any and all help is appreciated.





Thanks,



TVB


NOTICE BY HEALTH LANGUAGE, INC.
This message, as well as any attached document, contains information
from Health Language, Inc. that is confidential.  The information is
intended only for the use of the addressee named above.  If you are not
the intended recipient, you are hereby notified that any disclosure,
copying, distribution or the taking of any action in reliance on the
contents of this message or its attachments is strictly prohibited, and
may be unlawful.  If you have received this message in error, please
delete all electronic copies of this message and its attachments, if
any, destroy any hard copies you may have created, without disclosing
the contents, and notify the sender immediately.  Unless expressly
stated otherwise, nothing contained in this message should be construed
as a digital or electronic signature, nor is it intended to reflect an
intention to make an agreement by electronic means.
___


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RE: radical revamping of techpubs

[Flato, Gillian]

I have seen enough bug reports in my time to know that quality is not
subjective. If the software generates a mile-long list of bugs reported
by customers and QA people, the software application is crap. 
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 




From: Technical Writer [mailto:[EMAIL PROTECTED] 
Sent: Friday, October 19, 2007 10:52 AM
To: Flato, Gillian; framers@lists.frameusers.com
Subject: RE: radical revamping of techpubs



The same could be said of pacemakers, missile control systems,
and a host of others. That does not change the fact that in most
software applications, perceptions of quality are highly subjective.






Subject: RE: radical revamping of techpubs
Date: Fri, 19 Oct 2007 10:09:42 -0700
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]; framers@lists.frameusers.com


Quality is primarily a subjective opinion;
Similarly, whether a product is crap or not is again
an opinion, not an objective evaluation that can applied in all cases.
 
When you work in the semi-conductor industry making
high-tech instruments that are used in fabs (chip fabrication plants),
quality is not subjective. If the tool stops running after a few
thousand cycles or a part on the tool fails after only a few months of
running, then it's objective. A part broke, the Tool shutdown, quality
is crap, that's not subjective.
 
TechWriters in my field document the software that runs
on these types of tools. If you go to a fab, you'll see the type of
tools I am taking about.
 
BTW, why don't you identify who you are? You act so
sanctimonious yet you hide behind a moniker. Have some cohones and tell
us who you are.
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
.com

 




From: Technical Writer
[mailto:[EMAIL PROTECTED] 
Sent: Friday, October 19, 2007 9:37 AM
To: Flato, Gillian; framers@lists.frameusers.com
Subject: RE: radical revamping of techpubs


 
And I know of a CEO who used to either get there
first, or let the wannabes struggle over the crumbs. Name of Bill Gates.
 
Quality is primarily a subjective opinion;
witness the 90+% of the population of the planet using Windows, despite
the occasional Blue Screen of Death, or necessary re-booting
orre-installing required. Similarly, whether a product is crap or not is
again an opinion, not an objective evaluation that can applied in all
cases. The Debian flavor of Linux is considered the best by some, and
the worst by some. The opinions are subjective.
 
Everyone TW wants to believe that he or she is
producing quality documentation that creates a warm fuzzy in the user,
and makes customers-for-life of the company that produces whatever is
being documented. I simply suggest a reality check may be more useful.
 
If the TW is documenting software, perhaps he or
she should change fields to one with a slower pace of life (and
writing). The option is to accept the realities of the marketplace, and
how those influence and constrain the production of technical
documentation. In a world in which dynamic onlne help files are rapidly
replacing hard copy documents, it seems more useful to focus on
developing a skill set that enables high-volume production of acceptable
quality content, rather than obsessing over trivial (to most users)
details of grammar, construction, or voice.
 
In that direction may lie the future of TW--get
it written, get it online, and concentrate on the Pareto principle of
satisfying the needs of the majority of users rather than obsessing over
the subjective opinions of the minority

RE: radical revamping of techpubs

[Flato, Gillian]

One of the aspects of good Tech Writing is usability and formatting of text to 
make it easy to read for the end-user. Tekwryter can't even make an email 
readable, as you can see by his response below. I won't hold my breath that his 
documents are good quality. I guess the email below is a product of an Agile/XP 
email system. He also might consider getting someone to QA his email posts.

-Gillian


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Technical Writer
Sent: Friday, October 19, 2007 3:56 PM
To: [EMAIL PROTECTED]; framers@lists.frameusers.com
Subject: RE: radical revamping of techpubs


Good point.http://www.tekwrytrs.com/Specializing in the Design, Development, 
and Production of:Technical Documentation - Online Content - Enterprise 
Websites Date: Fri, 19 Oct 2007 11:10:43 -0700 To: [EMAIL PROTECTED]; [EMAIL 
PROTECTED]; framers@lists.frameusers.com From: [EMAIL PROTECTED] Subject: RE: 
radical revamping of techpubs  You're making an assumption that the market is 
driven by quality. It  is not, though that's certainly a factor. The market is 
driven even  more by good marketing.  At 10:58 AM 10/19/2007, Technical 
Writer wrote:  And yet people still buy it. If they did not, issues of 
quality  would be irrelevant; only the quality items would be purchased,  
the crap would languish on the dealer shelves, and we would be  working 
rather than having this  discussion.http://www.tekwrytrs.com/Specializing in 
the Design,  Development, and Production of:Technical Documentation - Online 
 Content - Enterprise Websites   Subject: RE: radical revamping of 
techpubsDate: Fri, 19 Oct 2007  10:55:33 -0700From: [EMAIL PROTECTED]: [EMAIL 
PROTECTED];  framers@lists.frameusers.comI have seen enough bug 
reports in my time to know that quality is  not subjective. If the software 
generates a mile-long list of bugs  reported by customers and QA people, the 
software application is crap.   Thank you,   Gillian Flato 
Technical Writer (Software) nanometrics 1550 Buckeye Dr. Milpitas, CA. 
95035 (408.545.6316 7 408.232.5911 * [EMAIL PROTECTED] 
From: Technical Writer [mailto:[EMAIL PROTECTED] Sent: Friday,  October 19, 
2007 10:52 AMTo: Flato, Gillian;  [EMAIL PROTECTED]: RE: radical revamping of 
techpubs The same could be said of pacemakers, missile control systems, and a 
 host of others. That does not change the fact that in most software  
applications, perceptions of quality are highly subjective.   Subject: 
RE: radical revamping of techpubsDate: Fri, 19 Oct 2007  10:09:42 -0700From: 
[EMAIL PROTECTED]: [EMAIL PROTECTED];  framers@lists.frameusers.com
Quality is primarily a subjective opinion;  Similarly, whether a product 
is crap or not is again an opinion,   not an objective evaluation that can 
applied in all cases.  When you work in the semi-conductor industry making 
high-tech  instruments that are used in fabs (chip fabrication plants), 
quality  is not subjective. If the tool stops running after a few thousand  
cycles or a part on the tool fails after only a few months of  running, then 
it's objective. A part broke, the Tool shutdown,  quality is crap, that's not 
subjective.  TechWriters in my field document the software that runs on 
these  types of tools. If you go to a fab, you'll see the type of tools I  
am taking about.  BTW, why don't you identify who you are? You act so 
sanctimonious  yet you hide behind a moniker. Have some cohones and tell us 
who you are.   Thank you,   Gillian Flato Technical Writer 
(Software) nanometrics 1550 Buckeye Dr. Milpitas, CA. 95035 
(408.545.6316 7 408.232.5911 * [EMAIL PROTECTED] From: 
Technical Writer [mailto:[EMAIL PROTECTED] Sent: Friday,  October 19, 2007 
9:37 AMTo: Flato, Gillian;  [EMAIL PROTECTED]: RE: radical revamping of 
techpubs  And I know of a CEO who used to either get there first, or let the 
  wannabes struggle over the crumbs. Name of Bill Gates. Quality is   
primarily a subjective opinion; witness the 90+% of the population   of the 
planet using Windows, despite the occasional Blue Screen of   Death, or 
necessary re-booting orre-installing required. Similarly,   whether a product 
is crap or not is again an opinion, not an   objective evaluation that can 
applied in all cases. The Debian   flavor of Linux is considered the best 
by some, and the worst   by some. The opinions are subjective. Everyone TW 
wants to believe   that he or she is producing quality documentation that 
creates a   warm fuzzy in the user, and makes customers-for-life of the 
company   that produces whatever is being documented. I simply suggest a   
reality check may be more useful. If the TW is documenting   software, 
perhaps he or she should change fields to one with a   slower pace of life 
(and writing). The option is to accept the   realities of the marketplace, 
and how those influence and constrain   the production of technical 
documentation. In a world in which   dynamic onlne help files

RE: radical revamping of techpubs

[Flato, Gillian]

Quality is primarily a subjective opinion;
Similarly, whether a product is crap or not is again an opinion, not
an objective evaluation that can applied in all cases.
 
When you work in the semi-conductor industry making high-tech
instruments that are used in fabs (chip fabrication plants), quality is
not subjective. If the tool stops running after a few thousand cycles or
a part on the tool fails after only a few months of running, then it's
objective. A part broke, the Tool shutdown, quality is crap, that's not
subjective.
 
TechWriters in my field document the software that runs on these types
of tools. If you go to a fab, you'll see the type of tools I am taking
about.
 
BTW, why don't you identify who you are? You act so sanctimonious yet
you hide behind a moniker. Have some cohones and tell us who you are.
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 




From: Technical Writer [mailto:[EMAIL PROTECTED] 
Sent: Friday, October 19, 2007 9:37 AM
To: Flato, Gillian; framers@lists.frameusers.com
Subject: RE: radical revamping of techpubs


 
And I know of a CEO who used to either get there first, or let
the wannabes struggle over the crumbs. Name of Bill Gates.
 
Quality is primarily a subjective opinion; witness the 90+% of
the population of the planet using Windows, despite the occasional Blue
Screen of Death, or necessary re-booting orre-installing required.
Similarly, whether a product is crap or not is again an opinion, not an
objective evaluation that can applied in all cases. The Debian flavor of
Linux is considered the best by some, and the worst by some. The
opinions are subjective.
 
Everyone TW wants to believe that he or she is producing quality
documentation that creates a warm fuzzy in the user, and makes
customers-for-life of the company that produces whatever is being
documented. I simply suggest a reality check may be more useful.
 
If the TW is documenting software, perhaps he or she should
change fields to one with a slower pace of life (and writing). The
option is to accept the realities of the marketplace, and how those
influence and constrain the production of technical documentation. In a
world in which dynamic onlne help files are rapidly replacing hard copy
documents, it seems more useful to focus on developing a skill set that
enables high-volume production of acceptable quality content, rather
than obsessing over trivial (to most users) details of grammar,
construction, or voice.
 
In that direction may lie the future of TW--get it written, get
it online, and concentrate on the Pareto principle of satisfying the
needs of the majority of users rather than obsessing over the subjective
opinions of the minority. 
 
 
 

 From: [EMAIL PROTECTED]
 To: [EMAIL PROTECTED]; framers@lists.frameusers.com
 
 ...or similar biggies realize that time-to-market is
everything, 
 
 Time-to-market is not everything if you sacrifice quality. If
you're first on the market but your product is crap, the fact that you
were first on the market is irrelevant. 
 
 I know a CEO who got fired because all he cared about is being
first on the market but his products were crap and failed often. Other
company's that were slower to market but turned out quality products,
stole marketshare from that company. The company almost went under until
the board of Directors wisely fired him and put a new CEO at the helm.
 
 
 -Gillian
 
 




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RE: radical revamping of techpubs

[Flato, Gillian]

...or similar biggies realize that time-to-market is everything, 

Time-to-market is not everything if you sacrifice quality. If you're first on 
the market but your product is crap, the fact that you were first on the market 
is irrelevant. 

I know a CEO who got fired because all he cared about is being first on the 
market but his products were crap and failed often. Other company's that were 
slower to market but turned out quality products, stole marketshare from that 
company. The company almost went under until the board of Directors wisely 
fired him and put a new CEO at the helm.


-Gillian


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Technical Writer
Sent: Friday, October 19, 2007 12:35 AM
To: framers@lists.frameusers.com
Subject: radical revamping of techpubs


The external documentation recommended for XP and agile development is 
fundamentally different than the documentation model used in old-style 
waterfall design. Because the application itself is built in an iterative 
process, rather than being carved in stone, reacting to feedback from the 
client, documentation before the last minute is pointless. The reason should be 
obvious; the application being documented in the early stages bears little 
resemblance to the application delivered.
 
That is not incompetence on the part of the people footing the bill, nor 
chicanery on the part of the developer. It is directly related to the reason 
why online help files are viewed so dimly by the average user; the user doesn't 
know what to ask to get the answer they need. Similarly, the client may think 
he, she, or they want ab and d, when what they really need is wx and a little 
y. Until they see a prototype of ab and d, they may not honestly realize that 
ab and d is not what they need.
 
There are some developers who attach themselves to large corporations, turn out 
bloated monstrosities that do very little, and insist that everything be 
cut-and-dried and filed in triplicate before the first line of code is written. 
That presupposes that the client knows up front exactly what the final 
deliverable should be. That is almost never the case. Change is what XP does 
really well, and in that change, it is pointless to document the app at each 
iteration, then toss all the carefully crafted prose because it doesn't 
describe reality now, and only describes what reality used to be.
 
In 2007, software developers other than Microsoft, Oracle, or similar biggies 
realize that time-to-market is everything, and first mover advantage goes to 
the swift. Lean management and agile development are attempts to gain a 
competitive advantage or a bit more market share. There is little point in 
obsessing over whether or not the end user recognizes symmetry or consistent 
voice in the documentation when your competitor is outflanking and outrunning 
you by hiring double your developer staff in Bangalore.
 
There is room for the old-style, Java Dilbert developers, and for those who 
document their doings. However, a lot of orgs are realizing that the first step 
in software development is a workable prototype and a good, solid 
proof-of-concept. Beyond that, they are also realizing that having a competent 
business analyst watching over the development process is a major advantage; 
especially if the BA has enough business sense to know when to pull the plug, 
send the developers and contractors home, and declare the mess as over.
Case in point; Inkos. They were trying to implement SAP ERP software, and were 
$25 million into it before a new IT manager pulled the plug and declared it 
inappropriate for Inkos. Along with the documentation that was supposed to 
tell the IT staff how to use the spiffy new apps.
 
In short, the pie-in-the-sky is often in the eyes of the client declaring 
requirements, when they don't know yet exactly what they want. They know 
generally enough to welcome XP, and a quickie prototype that enables them to 
understand exactly what they really want and need. Building software is not 
like building a bridge or skyscraper, and the simplistic similes to building a 
house without a detailed blueprint are misleading. 
 
When you build a house, you are not usually in a race with the contractor down 
the road to complete and get on the market first or wind up with a major piece 
of nothing. You can always sell the house at a discount, and recover all or 
most of your investment. Clients for a software application dragged out over 
years of development time might find that its value decreases at a faster rate 
than it is being developed, and by the time it is delivered, it is outmoded, 
outdated, and pretty much useless. Whether it is well-documented or not is 
irrelevant.
_
Windows Live Hotmail and Microsoft Office Outlook - together at last.  Get it 
now.

radical revamping of techpubs

[Flato, Gillian]

...or similar biggies realize that time-to-market is everything, 

Time-to-market is not everything if you sacrifice quality. If you're first on 
the market but your product is crap, the fact that you were first on the market 
is irrelevant. 

I know a CEO who got fired because all he cared about is being first on the 
market but his products were crap and failed often. Other company's that were 
slower to market but turned out quality products, stole marketshare from that 
company. The company almost went under until the board of Directors wisely 
fired him and put a new CEO at the helm.


-Gillian


-Original Message-
From: framers-bounces+gflato=nanometrics.com at lists.frameusers.com 
[mailto:framers-bounces+gflato=nanometrics@lists.frameusers.com] On Behalf 
Of Technical Writer
Sent: Friday, October 19, 2007 12:35 AM
To: framers at lists.frameusers.com
Subject: radical revamping of techpubs


The "external documentation" recommended for XP and agile development is 
fundamentally different than the documentation model used in old-style 
waterfall design. Because the application itself is built in an iterative 
process, rather than being carved in stone, reacting to feedback from the 
client, documentation before the last minute is pointless. The reason should be 
obvious; the application being documented in the early stages bears little 
resemblance to the application delivered.

That is not incompetence on the part of the people footing the bill, nor 
chicanery on the part of the developer. It is directly related to the reason 
why online help files are viewed so dimly by the average user; the user doesn't 
know what to ask to get the answer they need. Similarly, the client may think 
he, she, or they want ab and d, when what they really need is wx and a little 
y. Until they see a prototype of ab and d, they may not honestly realize that 
ab and d is not what they need.

There are some developers who attach themselves to large corporations, turn out 
bloated monstrosities that do very little, and insist that everything be 
cut-and-dried and filed in triplicate before the first line of code is written. 
That presupposes that the client knows up front exactly what the final 
deliverable should be. That is almost never the case. Change is what XP does 
really well, and in that change, it is pointless to document the app at each 
iteration, then toss all the carefully crafted prose because it doesn't 
describe reality now, and only describes what reality used to be.

In 2007, software developers other than Microsoft, Oracle, or similar biggies 
realize that time-to-market is everything, and first mover advantage goes to 
the swift. Lean management and agile development are attempts to gain a 
competitive advantage or a bit more market share. There is little point in 
obsessing over whether or not the end user recognizes symmetry or consistent 
voice in the documentation when your competitor is outflanking and outrunning 
you by hiring double your developer staff in Bangalore.

There is room for the old-style, Java Dilbert developers, and for those who 
document their doings. However, a lot of orgs are realizing that the first step 
in software development is a workable prototype and a good, solid 
proof-of-concept. Beyond that, they are also realizing that having a competent 
business analyst watching over the development process is a major advantage; 
especially if the BA has enough business sense to know when to pull the plug, 
send the developers and contractors home, and declare the mess as over.
Case in point; Inkos. They were trying to implement SAP ERP software, and were 
$25 million into it before a new IT manager pulled the plug and declared it 
"inappropriate for Inkos." Along with the documentation that was supposed to 
tell the IT staff how to use the spiffy new apps.

In short, the pie-in-the-sky is often in the eyes of the client declaring 
"requirements," when they don't know yet exactly what they want. They know 
generally enough to welcome XP, and a quickie prototype that enables them to 
understand exactly what they really want and need. Building software is not 
like building a bridge or skyscraper, and the simplistic similes to building a 
house without a detailed blueprint are misleading. 

When you build a house, you are not usually in a race with the contractor down 
the road to complete and get on the market first or wind up with a major piece 
of nothing. You can always sell the house at a discount, and recover all or 
most of your investment. Clients for a software application dragged out over 
years of development time might find that its value decreases at a faster rate 
than it is being developed, and by the time it is delivered, it is outmoded, 
outdated, and pretty much useless. Whether it is well-documented or not is 
irrelevant.
_
Windows Live Hotmail and Microsoft Office Outlook - together at 

radical revamping of techpubs

[Flato, Gillian]

>>Quality is primarily a subjective opinion;
>>Similarly, whether a product is crap or not is again an opinion, not
an objective evaluation that can applied in all cases.

When you work in the semi-conductor industry making high-tech
instruments that are used in fabs (chip fabrication plants), quality is
not subjective. If the tool stops running after a few thousand cycles or
a part on the tool fails after only a few months of running, then it's
objective. A part broke, the Tool shutdown, quality is crap, that's not
subjective.

TechWriters in my field document the software that runs on these types
of tools. If you go to a fab, you'll see the type of tools I am taking
about.

BTW, why don't you identify who you are? You act so sanctimonious yet
you hide behind a moniker. Have some cohones and tell us who you are.


Thank you,



<mailto:gflato at nanometrics.com> 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics <mailto:gflato at nanometrics.com> .com
 






From: Technical Writer [mailto:tekwrytr at hotmail.com] 
Sent: Friday, October 19, 2007 9:37 AM
    To: Flato, Gillian; framers at lists.frameusers.com
Subject: RE: radical revamping of techpubs



And I know of a CEO who used to either get there first, or let
the wannabes struggle over the crumbs. Name of Bill Gates.

Quality is primarily a subjective opinion; witness the 90+% of
the population of the planet using Windows, despite the occasional Blue
Screen of Death, or necessary re-booting orre-installing required.
Similarly, whether a product is crap or not is again an opinion, not an
objective evaluation that can applied in all cases. The Debian flavor of
Linux is considered "the best" by some, and "the worst" by some. The
opinions are subjective.

Everyone TW wants to believe that he or she is producing quality
documentation that creates a warm fuzzy in the user, and makes
customers-for-life of the company that produces whatever is being
documented. I simply suggest a reality check may be more useful.

If the TW is documenting software, perhaps he or she should
change fields to one with a slower pace of life (and writing). The
option is to accept the realities of the marketplace, and how those
influence and constrain the production of technical documentation. In a
world in which dynamic onlne help files are rapidly replacing hard copy
documents, it seems more useful to focus on developing a skill set that
enables high-volume production of acceptable quality content, rather
than obsessing over trivial (to most users) details of grammar,
construction, or voice.

In that direction may lie the future of TW--get it written, get
it online, and concentrate on the Pareto principle of satisfying the
needs of the majority of users rather than obsessing over the subjective
opinions of the minority. 




< From: gflato at nanometrics.com
> To: tekwrytr at hotmail.com; framers at lists.frameusers.com
> 
> ...or similar biggies realize that time-to-market is
everything, 
> 
> Time-to-market is not everything if you sacrifice quality. If
you're first on the market but your product is crap, the fact that you
were first on the market is irrelevant. 
> 
> I know a CEO who got fired because all he cared about is being
first on the market but his products were crap and failed often. Other
company's that were slower to market but turned out quality products,
stole marketshare from that company. The company almost went under until
the board of Directors wisely fired him and put a new CEO at the helm.
> 
> 
> -Gillian
> 
> 




Boo! Scare away worms, viruses and so much more! Try Windows
Live OneCare! Try now!
<http://onecare.live.com/standard/en-us/purchase/trial.aspx?s_cid=wl_hot
mailnews>  

radical revamping of techpubs

[Flato, Gillian]

I have seen enough bug reports in my time to know that quality is not
subjective. If the software generates a mile-long list of bugs reported
by customers and QA people, the software application is crap. 


Thank you,



<mailto:gflato at nanometrics.com> 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics <mailto:gflato at nanometrics.com> .com
 






From: Technical Writer [mailto:tekwrytr at hotmail.com] 
Sent: Friday, October 19, 2007 10:52 AM
    To: Flato, Gillian; framers at lists.frameusers.com
Subject: RE: radical revamping of techpubs



The same could be said of pacemakers, missile control systems,
and a host of others. That does not change the fact that in most
software applications, perceptions of quality are highly subjective.






Subject: RE: radical revamping of techpubs
Date: Fri, 19 Oct 2007 10:09:42 -0700
From: gflato at nanometrics.com
To: tekwrytr at hotmail.com; framers at lists.frameusers.com


>>Quality is primarily a subjective opinion;
>>Similarly, whether a product is crap or not is again
an opinion, not an objective evaluation that can applied in all cases.

When you work in the semi-conductor industry making
high-tech instruments that are used in fabs (chip fabrication plants),
quality is not subjective. If the tool stops running after a few
thousand cycles or a part on the tool fails after only a few months of
running, then it's objective. A part broke, the Tool shutdown, quality
is crap, that's not subjective.

TechWriters in my field document the software that runs
on these types of tools. If you go to a fab, you'll see the type of
tools I am taking about.

BTW, why don't you identify who you are? You act so
sanctimonious yet you hide behind a moniker. Have some cohones and tell
us who you are.


Thank you,



<mailto:gflato at nanometrics.com> 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics <mailto:gflato at nanometrics.com>
.com






From: Technical Writer
[mailto:tekwrytr at hotmail.com] 
Sent: Friday, October 19, 2007 9:37 AM
    To: Flato, Gillian; framers at lists.frameusers.com
Subject: RE: radical revamping of techpubs



And I know of a CEO who used to either get there
first, or let the wannabes struggle over the crumbs. Name of Bill Gates.

Quality is primarily a subjective opinion;
witness the 90+% of the population of the planet using Windows, despite
the occasional Blue Screen of Death, or necessary re-booting
orre-installing required. Similarly, whether a product is crap or not is
again an opinion, not an objective evaluation that can applied in all
cases. The Debian flavor of Linux is considered "the best" by some, and
"the worst" by some. The opinions are subjective.

Everyone TW wants to believe that he or she is
producing quality documentation that creates a warm fuzzy in the user,
and makes customers-for-life of the company that produces whatever is
being documented. I simply suggest a reality check may be more useful.

If the TW is documenting software, perhaps he or
she should change fields to one with a slower pace of life (and
writing). The option is to accept the realities of the marketplace, and
how those influence and constrain the production of technical
documentation. In a world in which dynamic onlne help files are rapidly
replacing hard copy documents, it seems more useful to focus on
developing a skill set that enables high-volume production of acceptable
quality content, rather than obsessing over trivial (to most users)
details of grammar, construction, or voice.

In that direction may lie the future of TW--get
it written, get it online, and concentrate on the Pareto principle of
satisfying the needs of the majority of users rather than obsessing over
the subjective opinions of the minority. 




< From: gflato at nanometrics.com
> To: tekwrytr at hotmail.com;
framers at lists.frameusers.com
> 
> ...or similar biggies realize that
time-to-market is everything, 
> 
> Time-to-market

radical revamping of techpubs

[Flato, Gillian]

One of the aspects of good Tech Writing is usability and formatting of text to 
make it easy to read for the end-user. Tekwryter can't even make an email 
readable, as you can see by his response below. I won't hold my breath that his 
documents are good quality. I guess the email below is a product of an Agile/XP 
email system. He also might consider getting someone to QA his email posts.

-Gillian


-Original Message-
From: framers-bounces+gflato=nanometrics.com at lists.frameusers.com 
[mailto:framers-bounces+gflato=nanometrics@lists.frameusers.com] On Behalf 
Of Technical Writer
Sent: Friday, October 19, 2007 3:56 PM
To: john at hedtke.com; framers at lists.frameusers.com
Subject: RE: radical revamping of techpubs


Good point.http://www.tekwrytrs.com/Specializing in the Design, Development, 
and Production of:Technical Documentation - Online Content - Enterprise 
Websites> Date: Fri, 19 Oct 2007 11:10:43 -0700> To: tekwrytr at hotmail.com; 
gflato at nanometrics.com; framers at lists.frameusers.com> From: john at 
hedtke.com> Subject: RE: radical revamping of techpubs> > You're making an 
assumption that the market is driven by quality. It > is not, though that's 
certainly a factor. The market is driven even > more by good marketing.> > At 
10:58 AM 10/19/2007, Technical Writer wrote:> > >And yet people still buy it. 
If they did not, issues of quality > >would be irrelevant; only the "quality" 
items would be purchased, > >the "crap" would languish on the dealer shelves, 
and we would be > >working rather than having this > 
>discussion.http://www.tekwrytrs.com/Specializing in the Design, > 
>Development, and Production of:Technical Documentation - Online > >Content - 
Enterprise Websites> >> >> >Subject: RE: radical revamping of techpubsDate: 
Fri, 19 Oct 2007 > >10:55:33 -0700From: gflato at nanometrics.comTo: tekwrytr 
at hotmail.com; > >framers at lists.frameusers.com> >> >> >> >I have seen 
enough bug reports in my time to know that quality is > >not subjective. If the 
software generates a mile-long list of bugs > >reported by customers and QA 
people, the software application is crap.> >> >> >Thank you,> >> >> >Gillian 
Flato> >Technical Writer (Software)> >nanometrics> >1550 Buckeye Dr.> 
>Milpitas, CA. 95035> >(408.545.6316> >7 408.232.5911> >* gflato at 
nanometrics.com> >> >> >> >> >From: Technical Writer [mailto:tekwrytr at 
hotmail.com] Sent: Friday, > >October 19, 2007 10:52 AMTo: Flato, Gillian; > 
>framers at lists.frameusers.comSubject: RE: radical revamping of techpubs> 
>The same could be said of pacemakers, missile control systems, and a > >host 
of others. That does not change the fact that in most software > >applications, 
perceptions of quality are highly subjective.> >> >> >Subject: RE: radical 
revamping of techpubsDate: Fri, 19 Oct 2007 > >10:09:42 -0700From: gflato at 
nanometrics.comTo: tekwrytr at hotmail.com; > >framers at lists.frameusers.com> 
>> >> > >>Quality is primarily a subjective opinion;> > >>Similarly, whether a 
product is crap or not is again an opinion, > > not an objective evaluation 
that can applied in all cases.> >> >When you work in the semi-conductor 
industry making high-tech > >instruments that are used in fabs (chip 
fabrication plants), quality > >is not subjective. If the tool stops running 
after a few thousand > >cycles or a part on the tool fails after only a few 
months of > >running, then it's objective. A part broke, the Tool shutdown, > 
>quality is crap, that's not subjective.> >> >TechWriters in my field document 
the software that runs on these > >types of tools. If you go to a fab, you'll 
see the type of tools I > >am taking about.> >> >BTW, why don't you identify 
who you are? You act so sanctimonious > >yet you hide behind a moniker. Have 
some cohones and tell us who you are.> >> >> >Thank you,> >> >> >Gillian Flato> 
>Technical Writer (Software)> >nanometrics> >1550 Buckeye Dr.> >Milpitas, CA. 
95035> >(408.545.6316> >7 408.232.5911> >* gflato at nanometrics.com> >> >> >> 
>> >From: Technical Writer [mailto:tekwrytr at hotmail.com] Sent: Friday, > 
>October 19, 2007 9:37 AMTo: Flato, Gillian; > >framers at 
lists.frameusers.comSubject: RE: radical revamping of techpubs> > And I know of 
a CEO who used to either get there first, or let the > > wannabes struggle over 
the crumbs. Name of Bill Gates. Quality is > > primarily a su

RE: Any experience with TrackChanges tool from Integrated Technologies

[Flato, Gillian]

Frame 8 has track changes built in. 


-Gillian


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Ron Miller
Sent: Wednesday, October 10, 2007 5:58 AM
To: framers@lists.frameusers.com
Subject: Any experience with TrackChanges tool from Integrated
Technologies

Wondering if anyone has experience using Track Changes from  
integrated technologies. Could you share your impressions with me?

Thanks,
Ron

Ron Miller
Freelance Technology Writing Since 1988
Contributing Editor, EContent Magazine

email: [EMAIL PROTECTED]
blog: http://byronmiller.typepad.com
web: http://www.ronsmiller.com

Winner of the 2006 and 2007 Apex Award for Publication Excellence/ 
Feature Writing



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RE: radical revamping of techpubs

[Flato, Gillian]

This will be a complete train wreck. 

Here's why:

1. The Developers have no idea how to organize the information
2. When they write, they are completely illiterate. 
In my company, the Developers write specs for me on each new
feature. They are so illiterate, that I always have to  go to them and
interview them to figure out what the feature actually does.
3. Their knowledge is so advanced that they don't understand the
end-users viewpoint
I can't tell you how many times I have heard, You don't have to
explain that, they'll know how to do that. I have  had to point out
countless times that my audience is an end-user new on the job who knows
nothing and I have to   explain everything to him.

You're company may be looking at this because some number cruncher
thinks it will save money, but the real cost will be a severe drop in
quality, which will cause you to lose customers, lose sales, lose
revenue etc. etc.


Thank you,

 
Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr. 
Milpitas, CA. 95035
408.545.6316
408.232.5911
[EMAIL PROTECTED]


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Susan Modlin
Sent: Wednesday, October 10, 2007 2:42 PM
To: mulholland4; framers@lists.frameusers.com
Subject: Re: radical revamping of techpubs

Sounds like a recipe for disaster to me -- at least as far as the
customer is concerned. Although the company might enjoy a short-term
savings, they'll pay for it in the longer term in increased support
costs (unless they off-shore that too) and customer dissatisfaction. 

...Susan

- Original Message 
From: mulholland4 [EMAIL PROTECTED]
To: framers@lists.frameusers.com
Sent: Wednesday, October 10, 2007 12:54:37 PM
Subject: radical revamping of techpubs


Hi,
I would like to see what the group thinks of this scenario for writing
documentation within a company?

1. Remove all existing tech writing staff from techpubs.
2. Replace these with software developers and specialists who know the
software inside out and get them to write all of the documentation.
 These
would now be known as Developer-techwriters. (It should be noted that
 none
of these people has English as a first language, despite this being the
primary market for the documentation.)
3. Hire editing staff to edit only the language and grammar of the
 documents
written by the software specialists.

The reasoning behind this scenario is; that this saves money as the
developers know the software, and it is really cheap to get university
students to come in and edit.

I won't make comments on this just now as i'm sure there are many of us
 who
just want to run screaming!

thanks
Mulholland
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Pinpoint customers who are looking for what you sell. 
http://searchmarketing.yahoo.com/
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Any experience with TrackChanges tool from Integrated Technologies

[Flato, Gillian]

Frame 8 has track changes built in. 


-Gillian


-Original Message-
From: framers-bounces+gflato=nanometrics@lists.frameusers.com
[mailto:framers-bounces+gflato=nanometrics.com at lists.frameusers.com] On
Behalf Of Ron Miller
Sent: Wednesday, October 10, 2007 5:58 AM
To: framers at lists.frameusers.com
Subject: Any experience with TrackChanges tool from Integrated
Technologies

Wondering if anyone has experience using Track Changes from  
integrated technologies. Could you share your impressions with me?

Thanks,
Ron

Ron Miller
Freelance Technology Writing Since 1988
Contributing Editor, EContent Magazine

email: ronsmiller at ronsmiller.com
blog: http://byronmiller.typepad.com
web: http://www.ronsmiller.com

Winner of the 2006 and 2007 Apex Award for Publication Excellence/ 
Feature Writing



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radical revamping of techpubs

[Flato, Gillian]

This will be a complete train wreck. 

Here's why:

1. The Developers have no idea how to organize the information
2. When they write, they are completely illiterate. 
In my company, the Developers write specs for me on each new
feature. They are so illiterate, that I always have to  go to them and
interview them to figure out what the feature actually does.
3. Their knowledge is so advanced that they don't understand the
end-users viewpoint
I can't tell you how many times I have heard, "You don't have to
explain that, they'll know how to do that." I have  had to point out
countless times that my audience is an end-user new on the job who knows
nothing and I have to   explain everything to him.

You're company may be looking at this because some number cruncher
thinks it will save money, but the real cost will be a severe drop in
quality, which will cause you to lose customers, lose sales, lose
revenue etc. etc.


Thank you,


Gillian Flato
Technical Writer (Software)
nanometrics
1550 Buckeye Dr. 
Milpitas, CA. 95035
408.545.6316
408.232.5911
gflato at nanometrics.com


-Original Message-
From: framers-bounces+gflato=nanometrics@lists.frameusers.com
[mailto:framers-bounces+gflato=nanometrics.com at lists.frameusers.com] On
Behalf Of Susan Modlin
Sent: Wednesday, October 10, 2007 2:42 PM
To: mulholland4; framers at lists.frameusers.com
Subject: Re: radical revamping of techpubs

Sounds like a recipe for disaster to me -- at least as far as the
customer is concerned. Although the company might enjoy a short-term
savings, they'll pay for it in the longer term in increased support
costs (unless they off-shore that too) and customer dissatisfaction. 

...Susan

- Original Message 
From: mulholland4 
To: framers at lists.frameusers.com
Sent: Wednesday, October 10, 2007 12:54:37 PM
Subject: radical revamping of techpubs


Hi,
I would like to see what the group thinks of this scenario for writing
documentation within a company?

1. Remove all existing tech writing staff from techpubs.
2. Replace these with software developers and specialists who know the
software inside out and get them to write all of the documentation.
 These
would now be known as Developer-techwriters. (It should be noted that
 none
of these people has English as a first language, despite this being the
primary market for the documentation.)
3. Hire editing staff to edit only the language and grammar of the
 documents
written by the software specialists.

The reasoning behind this scenario is; that this saves money as the
developers know the software, and it is really cheap to get university
students to come in and edit.

I won't make comments on this just now as i'm sure there are many of us
 who
just want to run screaming!

thanks
Mulholland
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FrameMaker Console

[Flato, Gillian]

Does anyone know how to make it so that the annoying FrameMaker console
doesn't open?
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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FrameMaker Console

[Flato, Gillian]

Does anyone know how to make it so that the annoying FrameMaker console
doesn't open?


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

Conditional Build Expression

[Flato, Gillian]

I am trying to create a build expression but Frame keeps telling me that
I am building an invalid build expression. What is invalid about the
following expression:

"Condition A" OR "Condition B" OR "Condition  C" OR "Condition D" NOT
"Condition  E"


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

Rick Quatro's Page Labeler and ePub 9.2 with Frame 8,

[Flato, Gillian]

This is kind of random, but if you use Rick Quatro's Page Labeler and
ePub 9.2 with Frame 8, make sure that before you scan your docs with
ePub and build your help file, that you remove the page labeler
numbering (PageLabeler  Remove PDF Page numbering). Obviously, you
don't need the numbering with a help file.
 
I had all kinds of weird text in my help files that started and stopped
with Page Labeler. Once I removed the page labeler numbering, my help
files turned out fine.
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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Rick Quatro's Page Labeler and ePub 9.2 with Frame 8,

[Flato, Gillian]

This is kind of random, but if you use Rick Quatro's Page Labeler and
ePub 9.2 with Frame 8, make sure that before you scan your docs with
ePub and build your help file, that you remove the page labeler
numbering (PageLabeler > Remove PDF Page numbering). Obviously, you
don't need the numbering with a help file.

I had all kinds of weird text in my help files that started and stopped
with Page Labeler. Once I removed the page labeler numbering, my help
files turned out fine.


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

BookVars with Frame 8

[Flato, Gillian]

 Has anyone tried BookVars with Frame 8? Any problems?
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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BookVars with Frame 8

[Flato, Gillian]

 Has anyone tried BookVars with Frame 8? Any problems?


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

RE: Black frame on OLE objects in PDF

[Flato, Gillian]

Yves,

I tried it in my system (Frame 8, Excel 2003) and it worked fine. Try it
on another system and then compare your settings to see what's different
between the systems. 


Gillian Flato

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Yves Barbion
Sent: Friday, September 14, 2007 7:01 AM
To: Frame Users
Subject: Black frame on OLE objects in PDF

Hi Framers,

I include a part of a spreadsheet in FrameMaker as OLE object (copy in 
Excel, paste link in FM). When I create a PDF, a black frame is placed 
on top of the OLE object in my PDF file.

Is this a known bug?

I've tested this with FrameMaker 7.2p158 + Acrobat Distiller 6.0 and 
FrameMaker 8, both with the same results.

Any ideas?

-- 
Yves Barbion 
Documentation Architect
Adobe-Certified FrameMaker Instructor




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Black frame on OLE objects in PDF

[Flato, Gillian]

Yves,

I tried it in my system (Frame 8, Excel 2003) and it worked fine. Try it
on another system and then compare your settings to see what's different
between the systems. 


Gillian Flato

-Original Message-
From: framers-bounces+gflato=nanometrics@lists.frameusers.com
[mailto:framers-bounces+gflato=nanometrics.com at lists.frameusers.com] On
Behalf Of Yves Barbion
Sent: Friday, September 14, 2007 7:01 AM
To: Frame Users
Subject: Black frame on OLE objects in PDF

Hi Framers,

I include a part of a spreadsheet in FrameMaker as OLE object (copy in 
Excel, paste link in FM). When I create a PDF, a black frame is placed 
on top of the OLE object in my PDF file.

Is this a known bug?

I've tested this with FrameMaker 7.2p158 + Acrobat Distiller 6.0 and 
FrameMaker 8, both with the same results.

Any ideas?

-- 
Yves Barbion 
Documentation Architect
Adobe-Certified FrameMaker Instructor




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Fixed my Problem

[Flato, Gillian]

I finally fixed my problem. I can build help files again! (whew! I was
starting to sweat bullets)
 
Here is what I did:
 
1. Reinstalled ePub (don't know if that helped but what the hell)
 
2. Fixed the corrupt graphics (ePub cannot manage images grouped
together with Frame callouts. I created the graphics with callouts in
Illustrator and saved as a *.png file. Additionally, ePub can't handle
multiple images in an anchored Frame. I took the three images in an
anchored Frame and combined them into one graphic in Photoshop.)
 
3. I changed the graphic settings in the Style Designer as follows:
 
By Reference Graphics: Enabled (with Frame 7 I had this as Disabled)
By Reference Graphics use document dimensions: Disabled  
 
 
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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Fixed my Problem

[Flato, Gillian]

I finally fixed my problem. I can build help files again! (whew! I was
starting to sweat bullets)

Here is what I did:

1. Reinstalled ePub (don't know if that helped but what the hell)

2. Fixed the corrupt graphics (ePub cannot manage images grouped
together with Frame callouts. I created the graphics with callouts in
Illustrator and saved as a *.png file. Additionally, ePub can't handle
multiple images in an anchored Frame. I took the three images in an
anchored Frame and combined them into one graphic in Photoshop.)

3. I changed the graphic settings in the Style Designer as follows:

By Reference Graphics: Enabled (with Frame 7 I had this as Disabled)
By Reference Graphics use document dimensions: Disabled  




Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

Problems with ePub 9.2

[Flato, Gillian]

Is anyone else having problems with ePub 9.2 and Frame 8.
 
 
I am having the following problems.
 
While it's trying to compile my *.chm file, first I a list of the
following:
 
[Warning] Unable to create postscript file. C:\...
 
Then I get a list of:
 
[Warning] Image file not found c:\.
 
Then I get a list of:
HHC5003: Error: Compilation failed while compiling images \*.jpg.

Then I get a list that the following files were not compiled:

images\*.jpg

If anyone can offer any help, I'd appreciate it.
 
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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Problems with ePub 9.2

[Flato, Gillian]

Is anyone else having problems with ePub 9.2 and Frame 8.


I am having the following problems.

While it's trying to compile my *.chm file, first I a list of the
following:

[Warning] Unable to create postscript file. C:\...

Then I get a list of:

[Warning] Image file not found c:\.

Then I get a list of:
HHC5003: Error: Compilation failed while compiling images \*.jpg.

Then I get a list that the following files were not compiled:

images\*.jpg

If anyone can offer any help, I'd appreciate it.



Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

RE: Print setting inconsistent in FrameMaker

[Flato, Gillian]

 I have a plug-in that breaks the options out]

What is the pligin? 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Linda G. Gallagher
Sent: Thursday, August 30, 2007 7:52 AM
To: [EMAIL PROTECTED]; framers@lists.frameusers.com
Subject: RE: Print setting inconsistent in FrameMaker

Nidhi,

I believe that FM compares the colors from the first file in the book to
every other file in the book. So, the easiest solution I know of is to
make
sure your first file has the colors in it that you need, then import
those
colors (File  Import  Formats, then select Color Definitions [think
that's
the option; I have a plug-in that breaks the options out]) into every
other
file in the book. 


~
Linda G. Gallagher
TechCom Plus, LLC
lindag at techcomplus dot com
www.techcomplus.com
303-450-9076 or 800-500-3144
User guides, online help, FrameMaker and
WebWorks ePublisher templates




-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Nidhi Bansal
Sent: Thursday, August 30, 2007 3:50 AM
To: framers@lists.frameusers.com
Subject: Print setting inconsistent in FrameMaker

 

 

When I try to update my book (FrameMaker) I am getting book log errors-

 

Print setting for color black is inconsistent.

Print setting for color Cyan is inconsistent.

Print setting for color Yellow is inconsistent.

Print setting for color Magenta is inconsistent.

Print setting for color Pro Ultra is inconsistent.

 

Regards,

Nidhi Bansal

 

 

 

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Print setting inconsistent in FrameMaker

[Flato, Gillian]

>> I have a plug-in that breaks the options out]

What is the pligin? 

-Original Message-
From: framers-bounces+gflato=nanometrics@lists.frameusers.com
[mailto:framers-bounces+gflato=nanometrics.com at lists.frameusers.com] On
Behalf Of Linda G. Gallagher
Sent: Thursday, August 30, 2007 7:52 AM
To: nbansal at q3tech.com; framers at lists.frameusers.com
Subject: RE: Print setting inconsistent in FrameMaker

Nidhi,

I believe that FM compares the colors from the first file in the book to
every other file in the book. So, the easiest solution I know of is to
make
sure your first file has the colors in it that you need, then import
those
colors (File > Import > Formats, then select Color Definitions [think
that's
the option; I have a plug-in that breaks the options out]) into every
other
file in the book. 


~
Linda G. Gallagher
TechCom Plus, LLC
lindag at techcomplus dot com
www.techcomplus.com
303-450-9076 or 800-500-3144
User guides, online help, FrameMaker and
WebWorks ePublisher templates




-Original Message-
From: framers-bounces+lindag=techcomplus@lists.frameusers.com
[mailto:framers-bounces+lindag=techcomplus.com at lists.frameusers.com] On
Behalf Of Nidhi Bansal
Sent: Thursday, August 30, 2007 3:50 AM
To: framers at lists.frameusers.com
Subject: Print setting inconsistent in FrameMaker





When I try to update my book (FrameMaker) I am getting book log errors-



Print setting for color black is inconsistent.

Print setting for color Cyan is inconsistent.

Print setting for color Yellow is inconsistent.

Print setting for color Magenta is inconsistent.

Print setting for color Pro Ultra is inconsistent.



Regards,

Nidhi Bansal







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Embedding Videos

[Flato, Gillian]

Has anyone successfully embedded a video in their Frame file, and then
been able to pass it through to their *.chm help file? 
 
If so, how did you do it? 
 
What code did you use in the Frame file? 
 
What did you do in ePub? 
 
What type of video file was it?
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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Embedding Videos

[Flato, Gillian]

Has anyone successfully embedded a video in their Frame file, and then
been able to pass it through to their *.chm help file? 

If so, how did you do it? 

What code did you use in the Frame file? 

What did you do in ePub? 

What type of video file was it?


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

TimeSavers for Frame 8

[Flato, Gillian]

Shlomo,

Is TimeSavers compatible with Frame 8? If so, what do I have to do to
see it? If not, when will you have an update?


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

More on ePub 9.2 and Frame 8

[Flato, Gillian]

Somebody mentioned that ePub 9.2 may not work with the new features of
Frame 8. 
 
So I did a test where I set the Frame condition to be an and condition.
(Show only text that is a + b, not a or b) 
 
Then in ePub 9.2 I set the conditions to be Use document Value
 
It built the help file correctly. Only the text set to a + b displayed.
 
 
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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More on ePub 9.2 and Frame 8

[Flato, Gillian]

Somebody mentioned that ePub 9.2 may not work with the new features of
Frame 8. 

So I did a test where I set the Frame condition to be an and condition.
(Show only text that is a + b, not a or b) 

Then in ePub 9.2 I set the conditions to be "Use document Value"

It built the help file correctly. Only the text set to a + b displayed.




Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

FrameMaker 8 and ePub 9.2

[Flato, Gillian]

So today I received Frame 8 so I installed it on my test machine with
ePub 9.2 to test compatibility. Despite Quadralay claiming they are not
compatible, I didn't believe it based on something a Quadralay employee
let slip.
 
Test Conditions:
Frame 8 Unstructured (file had conditions and x-refs)
ePub 9.2
Creating *.chm file
 
1. I installed both apps.
2. I copied a Frame 7 book, files and images over to my test machine.
3. Opened them up in Frame 8 so Frame 8 would up-rev them.
4. Saved in Frame 8 as Frame 8 files.
5. Opened ePub 9.2.
6. Created new project.
7. Scanned docs.
8. Mapped TOC styles and page break priority.
9. Saved project.
10. Scanned docs again.
11. Generated help file.
 
Voila! I have a help file. No problem. X-refs work, conditions work,
everything works.
 
So I don't see any reason to upgrade. It's possible if you make other
kinds of help or use structured Frame you may have to, but so far,
everything's working fine. 
 
Hmmm, not to be cynical but, seems like Quadralay is telling us Frame 8
and ePub 9.2 are not compatible to get us to pay for an upgrade. But, of
course, I am not cynical!
 
 
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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FrameMaker 8 and ePub 9.2

[Flato, Gillian]

So today I received Frame 8 so I installed it on my test machine with
ePub 9.2 to test compatibility. Despite Quadralay claiming they are not
compatible, I didn't believe it based on something a Quadralay employee
let slip.

Test Conditions:
Frame 8 Unstructured (file had conditions and x-refs)
ePub 9.2
Creating *.chm file

1. I installed both apps.
2. I copied a Frame 7 book, files and images over to my test machine.
3. Opened them up in Frame 8 so Frame 8 would up-rev them.
4. Saved in Frame 8 as Frame 8 files.
5. Opened ePub 9.2.
6. Created new project.
7. Scanned docs.
8. Mapped TOC styles and page break priority.
9. Saved project.
10. Scanned docs again.
11. Generated help file.

Voila! I have a help file. No problem. X-refs work, conditions work,
everything works.

So I don't see any reason to upgrade. It's possible if you make other
kinds of help or use structured Frame you may have to, but so far,
everything's working fine. 

Hmmm, not to be cynical but, seems like Quadralay is telling us Frame 8
and ePub 9.2 are not compatible to get us to pay for an upgrade. But, of
course, I am not cynical!




Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

Clarification of Job Opening

[Flato, Gillian]

I have received many resumes from Software Tech Writers. The position
open is for a manufacturing hardware Tech Writer. If you have experience
in semiconductor tool manufacturing, that's a plus, but not necessary.
Any type of large system manufacturing will do, such as automobiles etc.
 

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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Clarification of Job Opening

[Flato, Gillian]

I have received many resumes from Software Tech Writers. The position
open is for a manufacturing hardware Tech Writer. If you have experience
in semiconductor tool manufacturing, that's a plus, but not necessary.
Any type of large system manufacturing will do, such as automobiles etc.


Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

For ePub 9.2 Users who want to upgrade to Frame 8

[Flato, Gillian]

For all of you who want to upgrade to Frame 8 and who use ePub 9.2...

Frame 8 is NOT compatible with ePub 9.2. 

It is also not compatible with Frame 7 files made from Frame 8. In other
words, you can't have Frame 8 on the Tool, save your files as Frame 7,
and then expect ePub to work. It won't.

ePub 9.3 is scheduled to be out by the end of August. ePub 9.3 WILL be
compatible with Frame 8.

Thank you,

 

mailto:[EMAIL PROTECTED] 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] .com
blocked::mailto:[EMAIL PROTECTED] 

 
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For ePub 9.2 Users who want to upgrade to Frame 8

[Flato, Gillian]

For all of you who want to upgrade to Frame 8 and who use ePub 9.2...

Frame 8 is NOT compatible with ePub 9.2. 

It is also not compatible with Frame 7 files made from Frame 8. In other
words, you can't have Frame 8 on the Tool, save your files as Frame 7,
and then expect ePub to work. It won't.

ePub 9.3 is scheduled to be out by the end of August. ePub 9.3 WILL be
compatible with Frame 8.

Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com
 

RE: WWP Graphics Problem

[Flato, Gillian]

You should join the Webworks group and send this question to them:
[EMAIL PROTECTED]

Gillian


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Gross, Karen
Sent: Thursday, July 26, 2007 7:52 AM
To: framers@lists.frameusers.com
Cc: Arle, Heather
Subject: WWP Graphics Problem

Hello Everyone,

 

I'm having trouble with graphics in a WebWorks publication. We've used
Quadralay's WebWorks Publisher Import Utility v1.0 to convert a legacy
RoboHelp WinHelp file to FrameMaker (v7.2). All of our graphics appear
fine in the FrameMaker file, but not all of them appear in the CHM file
that we generate from it using WebWorks ePublisher Pro v9.2.

 

Since this file was originally a RoboHelp project, the graphics that
originated from it are imported by reference and stored in a folder
located on our network with the original RoboHelp files. These files are
GIFs. Other graphics have been added from another network folder
location, imported by reference, and these files are PNGs. 

 

Here's my problem: not all of the graphics from either folder location
appear in the CHM file. Is there something I need to do in the Graphic
Styles Default properties? I tried making additional Graphic Styles (PNG
and GIF) and selecting those formats for the Format Value field,
thinking that would help, but it didn't make any difference in the
output.

 

Thanks in advance for any suggestions,

 

Karen J. Gross

Sr. Technical Writer

Hurco Companies, Inc.

317-298-2637 ext. 2102

 

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WWP Graphics Problem

[Flato, Gillian]

You should join the Webworks group and send this question to them:
wwp-users at yahoogroups.com

Gillian


-Original Message-
From: framers-bounces+gflato=nanometrics@lists.frameusers.com
[mailto:framers-bounces+gflato=nanometrics.com at lists.frameusers.com] On
Behalf Of Gross, Karen
Sent: Thursday, July 26, 2007 7:52 AM
To: framers at lists.frameusers.com
Cc: Arle, Heather
Subject: WWP Graphics Problem

Hello Everyone,



I'm having trouble with graphics in a WebWorks publication. We've used
Quadralay's WebWorks Publisher Import Utility v1.0 to convert a legacy
RoboHelp WinHelp file to FrameMaker (v7.2). All of our graphics appear
fine in the FrameMaker file, but not all of them appear in the CHM file
that we generate from it using WebWorks ePublisher Pro v9.2.



Since this file was originally a RoboHelp project, the graphics that
originated from it are imported by reference and stored in a folder
located on our network with the original RoboHelp files. These files are
GIFs. Other graphics have been added from another network folder
location, imported by reference, and these files are PNGs. 



Here's my problem: not all of the graphics from either folder location
appear in the CHM file. Is there something I need to do in the Graphic
Styles Default properties? I tried making additional Graphic Styles (PNG
and GIF) and selecting those formats for the Format Value field,
thinking that would help, but it didn't make any difference in the
output.



Thanks in advance for any suggestions,



Karen J. Gross

Sr. Technical Writer

Hurco Companies, Inc.

317-298-2637 ext. 2102



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right to left languages

[Flato, Gillian]

We just saw a presentation today by Adobe introducing Frame 8. It will
have support for Unicode and Cyrillic languages like Greek, Hebrew and
Russian. 


-Gillian


-Original Message-
From: framers-bounces+gflato=nanometrics@lists.frameusers.com
[mailto:framers-bounces+gflato=nanometrics.com at lists.frameusers.com] On
Behalf Of Ann Zdunczyk
Sent: Thursday, July 26, 2007 11:07 AM
To: 'Graeme R Forbes'; framers at lists.frameusers.com
Subject: RE: right to left languages

Hi Graeme,

I use InDesign ME on both the Mac and the PC to create my Right to Left
languages. So far I am very pleased using this application for this
process.

Z 


**
Ann Zdunczyk
President
a2z Publishing, Inc.
Language Layout & Translation Consulting
Phone: (336)922-1271
Fax:   (336)922-4980
Cell:  (336)456-4493
http://www.a2z-pub.com
**

-Original Message-
From: framers-bounces+azdunczyk=triad.rr@lists.frameusers.com
[mailto:framers-bounces+azdunczyk=triad.rr.com at lists.frameusers.com] On
Behalf Of Graeme R Forbes
Sent: Thursday, July 26, 2007 2:01 PM
To: framers at lists.frameusers.com
Subject: right to left languages

Peter Courlis asked

"Is there a S/W application or DTP S/W that is used for Arabic, Farsi
(left
to right) languages in popular use, today?"

Dov replied:
"Yes, Microsoft Word (Windows only) provides this support.
InDesign ME offers this support (both platforms); maybe future versions
of
InDesign might also natively support right-to-left"


I think it used to be the case on the Mac that right to left language
docs
were mainly created in Nisus (http://nisus.com/). The OSX upgrade of
Nisus
still does it, but you might want to enter "Hebrew" 
in the user forums search and read some of the posts. The new kid on the
block is a word processor called Mellel
(http://www.redlers.com/index.html) which looks like it would be well
worth
investigating. In fact, it may even be a plausible replacement for
FrameMaker for (English) technical writing on the Mac.

Graeme Forbes
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RE: [stclwrsig-l] Anyone using Acrobat 3D 8?

[Flato, Gillian]

3D 8 is not out yet. I am still waiting for it. 


Gillian 



-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Art Campbell
Sent: Monday, July 23, 2007 2:17 PM
To: Maggie Miller
Cc: Framers (E-mail); STC Lone Writers List; Free Framers List
Subject: Re: [stclwrsig-l] Anyone using Acrobat 3D 8?

Maggie,
You're talking 8 3D, or just the regular 8 Pro package?

Art

On 7/23/07, Maggie Miller [EMAIL PROTECTED] wrote:
 Actually I work as a student in the school library in the automation
 department. One of my major functions here at work is putting software
on
 computers (ghosting) in order to make them usable for the students.
However
 we have been having troubles w/ using Acrobat 8, not only w/ it
interfering
 w/ word but also interfering w/ other applications on the computer. We
 haven't figured out yet, but it looks like Acrobat just came out w/
another
 royal pain in my butt. I'll try and put something up if we ever figure
it
 out, if we don't just throw the computers first. :)


 On 7/23/07, Art Campbell [EMAIL PROTECTED] wrote:
 
  Any problems?
  Particularly with it interfering with normal FM/Word document-to-pdf
 operation.
 
  Thanks,
  Art
 
  --
  Art Campbell
 [EMAIL PROTECTED]
  ... In my opinion, there's nothing in this world beats a '52
Vincent
and a redheaded girl. -- Richard Thompson
  No disclaimers apply.
  DoD 358
  ___
  stclwrsig-l mailing list
  [EMAIL PROTECTED]
  http://mailman.stc.org/mailman/listinfo/stclwrsig-l
 



 --
 Sell crazy someplace else, we're all stocked up here.~As Good As it
Get's


-- 
Art Campbell
[EMAIL PROTECTED]
  ... In my opinion, there's nothing in this world beats a '52 Vincent
   and a redheaded girl. -- Richard Thompson
 No disclaimers apply.
 DoD 358
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[stclwrsig-l] Anyone using Acrobat 3D 8?

[Flato, Gillian]

3D 8 is not out yet. I am still waiting for it. 


Gillian 



-Original Message-
From: framers-bounces+gflato=nanometrics@lists.frameusers.com
[mailto:framers-bounces+gflato=nanometrics.com at lists.frameusers.com] On
Behalf Of Art Campbell
Sent: Monday, July 23, 2007 2:17 PM
To: Maggie Miller
Cc: Framers (E-mail); STC Lone Writers List; Free Framers List
Subject: Re: [stclwrsig-l] Anyone using Acrobat 3D 8?

Maggie,
You're talking 8 3D, or just the regular 8 Pro package?

Art

On 7/23/07, Maggie Miller  wrote:
> Actually I work as a student in the school library in the automation
> department. One of my major functions here at work is putting software
on
> computers (ghosting) in order to make them usable for the students.
However
> we have been having troubles w/ using Acrobat 8, not only w/ it
interfering
> w/ word but also interfering w/ other applications on the computer. We
> haven't figured out yet, but it looks like Acrobat just came out w/
another
> royal pain in my butt. I'll try and put something up if we ever figure
it
> out, if we don't just throw the computers first. :)
>
>
> On 7/23/07, Art Campbell  wrote:
> >
> > Any problems?
> > Particularly with it interfering with normal FM/Word document-to-pdf
> operation.
> >
> > Thanks,
> > Art
> >
> > --
> > Art Campbell
> art.campbell at gmail.com
> > "... In my opinion, there's nothing in this world beats a '52
Vincent
> >   and a redheaded girl." -- Richard Thompson
> > No disclaimers apply.
> > DoD 358
> > ___
> > stclwrsig-l mailing list
> > stclwrsig-l at mailman.stc.org
> > http://mailman.stc.org/mailman/listinfo/stclwrsig-l
> >
>
>
>
> --
> Sell crazy someplace else, we're all stocked up here.~As Good As it
Get's


-- 
Art Campbell
art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent
   and a redheaded girl." -- Richard Thompson
 No disclaimers apply.
 DoD 358
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OT: Adobe Forms Design

[Flato, Gillian]

I am sending this to the list in case some of you also use the Forms
designer:


We want to have a form with 3 buttons or a dropdown list on top. The
label on the buttons, or list, will be: Hardware, Software, Patch. If
the User selects the Hardware button, then we want the software-related
and patch-related fields to become invisible. Like wise, if they select
the Software button, then the patch and hardware-related fields become
invisible, etc.. How do we do this?



Thank you,



 

Gillian Flato

Technical Writer (Software)

nanometrics

1550 Buckeye Dr. 

Milpitas, CA. 95035

(408.545.6316

7  408.232.5911

* gflato at nanometrics  .com