Re: [Framers] New Adobe Profiles - Business, Personal

[Lin Sims]

Remember, my upgrade was for subscriptions managed through Teams. This
might have made a difference, since Teams is automatically a Business
subscription no matter how you slice it.

On Sat, Sep 25, 2021 at 3:41 AM Sue Thomson  wrote:

> Thank you @Jeff Coates. Stefan Gentz and a member of the TCS support team
> have been in touch. We are trying to set up a meeting between Adobe support
> and our internal IT support.
>
> @Lin Sims, It's good to know that it is possible for this to work. Maybe
> there is light at the end of the tunnel.
>
> @TammyVB, Maybe it's worth checking with Adobe to see how to avoid getting
> into this situation. If @Lin Sims' upgrade worked without problems, perhaps
> you can still recommend the FrameMaker route to your client.
>
>
> Sue T
>
> -Original Message-
> From: Jeff Coatsworth 
> Sent: 24 September 2021 15:07
> To: An email list for people using Adobe FrameMaker software. <
> framers@lists.frameusers.com>
> Subject: Re: [Framers] New Adobe Profiles - Business, Personal
>
> I've reached out to Stefan Gentz & he's forwarded Sue's info to the TCS
> team, but because it's a world-wide Adobe day off, we shouldn't expect an
> response from them until at least Monday.
>
>
> 
> From: Framers  jonasclub@lists.frameusers.com> on behalf of Lin Sims <
> ljsims...@gmail.com>
> Sent: September 24, 2021 8:23 AM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] New Adobe Profiles - Business, Personal
>
> That is weird. I updated to FM16.03 when it came out, and I don't recall
> being asked if it was a business or personal profile or any kind of profile
> at all. I also have the full CC installed and have had no issues switching
> back and forth.
>
> On the other hand, both subscriptions are Teams, so maybe the people your
> IT team talked to don't know what they're talking about. Did you contact
> tcs...@adobe.com?
>
> On Thu, Sep 23, 2021 at 11:13 AM Sue Thomson 
> wrote:
>
> > Hi folks
> >
> > I use FrameMaker (as part of Technical Communication Suite), and a
> > number of Creative Cloud apps (mainly Illustrator but I also use
> > others
> > occasionally) all day. I usually run FrameMaker and Illustrator at the
> > same time, switching between them tens of times during the day.
> >
> > I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted
> > FrameMaker I was prompted to choose an Adobe Profile. The choice was
> > Business or Personal. There was no way (that I could see) to progress
> > without making a choice.
> >
> > I had not heard of these profiles before so I looked at the guidance
> > on the page and chose Business.
> >
> > Oh, boy! How I wish I had not updated FrameMaker. These profiles are
> > causing me no end of trouble.
> >
> > Our IT department has been talking to Adobe, and IT tells me that
> > Adobe says… TCS and FM are only available under Personal profile,
> > Creative Cloud apps are only available under Business profile.
> >
> > This means that now, every time I want to switch between two
> > applications (which have been running perfectly happily, side-by-side,
> > for years), I have to sign out of one profile and sign back in under the
> other profile.
> > The applications, of course, close each time I sign out. If I don’t
> > change profiles, then either FrameMaker or Illustrator (depending upon
> > how I am signed in) claims to be a trial version, with a countdown.
> >
> > Oddly, if I right-click on an image in FrameMaker I still get the same
> > old choices to edit the image – i.e. Illustrator and Photoshop are
> > still on the list of options.
> >
> > Has anyone else come across issues with these new profiles? Am I
> > missing a trick somewhere?
> >
> > I’ve been using FrameMaker, on-and-off, since v7.2 but this change is
> > making me re-evaluate my tools. I’m seriously wondering if it is time
> > to give up on Adobe and switch to something more useable.
> >
> > Sue Thomson MISTC
> > Senior Technical Author
> > Specialist Radio Frequency
> >
> >
> > [Description: cid:image001.jpg@01D5D132.0EDB9820]
> >
> > Ultra Intelligence and Communications
> > A8, Cody Technology Park, Ively Road,
> > Farnborough, Hampshire GU14 0LX, United Kingdom
> > T: +44 (0) 1252 512 951 x 5644
> >
> > www.ultra.group/ultra-ewst<http://www.ultra.group/ultra-ewst<http://ww
> > w.ultra.group/ultra-ewst<http://www.ultra.group/ultra-ewst>>
> >
> > 
> 

Re: [Framers] New Adobe Profiles - Business, Personal

[Craig Ede]

If you had to only piss off one of the groups, you'd likely pick the one that 
is smaller. But pissing off nobody would be better.

C Ede


snip...
Adobe treats its Creative Cloud customers (InDesign / Photoshop /
Illustrator / Type / etc.) much better than its TCS (FrameMaker /
RoboHelp) / Captivate) customers.

On Fri, Sep 24, 2021 at 7:19 AM Steve Rickaby  wrote:

> ... Sometimes I think Adobe hates its customers ...
unsnip
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Re: [Framers] New Adobe Profiles - Business, Personal

[tammyvb spectrumwritingllc . com]

Yea, but I will wait and see. I had to get the proposal off by Friday, so 
without knowing whether this is solvable in a very short time, I was kinda’ 
stuck.

Thank you and good luck!

Sent from my iPhone. Blame Steve Jobs for any typos.

> On Sep 25, 2021, at 1:41 AM, Sue Thomson  wrote:
> 
> Thank you @Jeff Coates. Stefan Gentz and a member of the TCS support team 
> have been in touch. We are trying to set up a meeting between Adobe support 
> and our internal IT support.
> 
> @Lin Sims, It's good to know that it is possible for this to work. Maybe 
> there is light at the end of the tunnel. 
> 
> @TammyVB, Maybe it's worth checking with Adobe to see how to avoid getting 
> into this situation. If @Lin Sims' upgrade worked without problems, perhaps 
> you can still recommend the FrameMaker route to your client. 
> 
> 
> Sue T
> 
> -Original Message-
> From: Jeff Coatsworth  
> Sent: 24 September 2021 15:07
> To: An email list for people using Adobe FrameMaker software. 
> 
> Subject: Re: [Framers] New Adobe Profiles - Business, Personal
> 
> I've reached out to Stefan Gentz & he's forwarded Sue's info to the TCS team, 
> but because it's a world-wide Adobe day off, we shouldn't expect an response 
> from them until at least Monday.
> 
> 
> 
> From: Framers 
>  on 
> behalf of Lin Sims 
> Sent: September 24, 2021 8:23 AM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] New Adobe Profiles - Business, Personal
> 
> That is weird. I updated to FM16.03 when it came out, and I don't recall 
> being asked if it was a business or personal profile or any kind of profile 
> at all. I also have the full CC installed and have had no issues switching 
> back and forth.
> 
> On the other hand, both subscriptions are Teams, so maybe the people your IT 
> team talked to don't know what they're talking about. Did you contact 
> tcs...@adobe.com?
> 
>> On Thu, Sep 23, 2021 at 11:13 AM Sue Thomson  wrote:
>> 
>> Hi folks
>> 
>> I use FrameMaker (as part of Technical Communication Suite), and a 
>> number of Creative Cloud apps (mainly Illustrator but I also use 
>> others
>> occasionally) all day. I usually run FrameMaker and Illustrator at the 
>> same time, switching between them tens of times during the day.
>> 
>> I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted 
>> FrameMaker I was prompted to choose an Adobe Profile. The choice was 
>> Business or Personal. There was no way (that I could see) to progress 
>> without making a choice.
>> 
>> I had not heard of these profiles before so I looked at the guidance 
>> on the page and chose Business.
>> 
>> Oh, boy! How I wish I had not updated FrameMaker. These profiles are 
>> causing me no end of trouble.
>> 
>> Our IT department has been talking to Adobe, and IT tells me that 
>> Adobe says… TCS and FM are only available under Personal profile, 
>> Creative Cloud apps are only available under Business profile.
>> 
>> This means that now, every time I want to switch between two 
>> applications (which have been running perfectly happily, side-by-side, 
>> for years), I have to sign out of one profile and sign back in under the 
>> other profile.
>> The applications, of course, close each time I sign out. If I don’t 
>> change profiles, then either FrameMaker or Illustrator (depending upon 
>> how I am signed in) claims to be a trial version, with a countdown.
>> 
>> Oddly, if I right-click on an image in FrameMaker I still get the same 
>> old choices to edit the image – i.e. Illustrator and Photoshop are 
>> still on the list of options.
>> 
>> Has anyone else come across issues with these new profiles? Am I 
>> missing a trick somewhere?
>> 
>> I’ve been using FrameMaker, on-and-off, since v7.2 but this change is 
>> making me re-evaluate my tools. I’m seriously wondering if it is time 
>> to give up on Adobe and switch to something more useable.
>> 
>> Sue Thomson MISTC
>> Senior Technical Author
>> Specialist Radio Frequency
>> 
>> 
>> [Description: cid:image001.jpg@01D5D132.0EDB9820]
>> 
>> Ultra Intelligence and Communications
>> A8, Cody Technology Park, Ively Road,
>> Farnborough, Hampshire GU14 0LX, United Kingdom
>> T: +44 (0) 1252 512 951 x 5644
>> 
>> www.ultra.group/ultra-ewst<http://www.ultra.group/ultra-ewst<http://ww
>> w.ultra.group/ultra-ewst<http://www.ultra.group/ultra-ewst>>
>> 
>> 
>> Disclaimer
>&g

Re: [Framers] New Adobe Profiles - Business, Personal

[Sue Thomson]

Thank you @Jeff Coates. Stefan Gentz and a member of the TCS support team have 
been in touch. We are trying to set up a meeting between Adobe support and our 
internal IT support.

@Lin Sims, It's good to know that it is possible for this to work. Maybe there 
is light at the end of the tunnel. 

@TammyVB, Maybe it's worth checking with Adobe to see how to avoid getting into 
this situation. If @Lin Sims' upgrade worked without problems, perhaps you can 
still recommend the FrameMaker route to your client. 


Sue T

-Original Message-
From: Jeff Coatsworth  
Sent: 24 September 2021 15:07
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] New Adobe Profiles - Business, Personal

I've reached out to Stefan Gentz & he's forwarded Sue's info to the TCS team, 
but because it's a world-wide Adobe day off, we shouldn't expect an response 
from them until at least Monday.



From: Framers 
 on behalf 
of Lin Sims 
Sent: September 24, 2021 8:23 AM
To: An email list for people using Adobe FrameMaker software.
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

That is weird. I updated to FM16.03 when it came out, and I don't recall being 
asked if it was a business or personal profile or any kind of profile at all. I 
also have the full CC installed and have had no issues switching back and forth.

On the other hand, both subscriptions are Teams, so maybe the people your IT 
team talked to don't know what they're talking about. Did you contact 
tcs...@adobe.com?

On Thu, Sep 23, 2021 at 11:13 AM Sue Thomson  wrote:

> Hi folks
>
> I use FrameMaker (as part of Technical Communication Suite), and a 
> number of Creative Cloud apps (mainly Illustrator but I also use 
> others
> occasionally) all day. I usually run FrameMaker and Illustrator at the 
> same time, switching between them tens of times during the day.
>
> I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted 
> FrameMaker I was prompted to choose an Adobe Profile. The choice was 
> Business or Personal. There was no way (that I could see) to progress 
> without making a choice.
>
> I had not heard of these profiles before so I looked at the guidance 
> on the page and chose Business.
>
> Oh, boy! How I wish I had not updated FrameMaker. These profiles are 
> causing me no end of trouble.
>
> Our IT department has been talking to Adobe, and IT tells me that 
> Adobe says… TCS and FM are only available under Personal profile, 
> Creative Cloud apps are only available under Business profile.
>
> This means that now, every time I want to switch between two 
> applications (which have been running perfectly happily, side-by-side, 
> for years), I have to sign out of one profile and sign back in under the 
> other profile.
> The applications, of course, close each time I sign out. If I don’t 
> change profiles, then either FrameMaker or Illustrator (depending upon 
> how I am signed in) claims to be a trial version, with a countdown.
>
> Oddly, if I right-click on an image in FrameMaker I still get the same 
> old choices to edit the image – i.e. Illustrator and Photoshop are 
> still on the list of options.
>
> Has anyone else come across issues with these new profiles? Am I 
> missing a trick somewhere?
>
> I’ve been using FrameMaker, on-and-off, since v7.2 but this change is 
> making me re-evaluate my tools. I’m seriously wondering if it is time 
> to give up on Adobe and switch to something more useable.
>
> Sue Thomson MISTC
> Senior Technical Author
> Specialist Radio Frequency
>
>
> [Description: cid:image001.jpg@01D5D132.0EDB9820]
>
> Ultra Intelligence and Communications
> A8, Cody Technology Park, Ively Road,
> Farnborough, Hampshire GU14 0LX, United Kingdom
> T: +44 (0) 1252 512 951 x 5644
>
> www.ultra.group/ultra-ewst<http://www.ultra.group/ultra-ewst<http://ww
> w.ultra.group/ultra-ewst<http://www.ultra.group/ultra-ewst>>
>
> 
> Disclaimer
> Ultra Electronics Holdings plc is registered in England and Wales, 
> company number 02830397, whose registered office is at 35 Portman 
> Square, London W1H 6LR.
>
> From: Framers 
> 
> On Behalf Of framers-requ...@lists.frameusers.com
> Sent: 22 September 2021 21:02
> To: framers@lists.frameusers.com
> Subject: Framers Digest, Vol 186, Issue 12
>
> Send Framers mailing list submissions to framers@lists.frameusers.com 
> <mailto:framers@lists.frameusers.com> To subscri Email scanned - 
> Sender unknown | CORVID Email Protection< 
> https://corvid.it/cyber-solutions/email-protection/>
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> https://pernixconsol

Re: [Framers] New Adobe Profiles - Business, Personal

[Stefan Gentz]

Hi framers,

I would like to get a better understanding why some of you feel this way and 
what we as Adobe can do to become better. Please feel invited to reach out to 
me directly at ge...@adobe.com<mailto:ge...@adobe.com> and I’m happy to have a 
chat with you on a 1:1 basis.

For any issues you might facing with FrameMaker, please also feel invited to 
reach out directly to the Adobe Technical Communication Support team which is 
specialized on FrameMaker and RoboHelp. They be reached at 
tcs...@adobe.com<mailto:tcs...@adobe.com> 24/7/365 and usually reply within a 
few hours even if a customer does not have a support contract. Please feel free 
to reach out to them at any time and copy me on CC: 
ge...@adobe.com<mailto:ge...@adobe.com>.


[Portrait photo of Stefan Gentz]
Regards,
Stefan Gentz
Senior Worldwide Evangelist, Technical Communication

[Adobe]<http://www.adobe.com/>  [Adobe Experience Manager Icon] 
<https://www.adobe.com/products/xml-documentation-for-experience-manager.html>  
 [Adobe TCS Icon] 
<https://www.adobe.com/products/technicalcommunicationsuite.html>   [Adobe 
FrameMaker Icon] <https://www.adobe.com/products/framemaker.html>   [Adobe 
RoboHelp Icon] <https://www.adobe.com/products/robohelp.html>   [Adobe 
Captivate Icon] <https://www.adobe.com/products/captivate.html>   [Adobe 
Acrobat Icon] <https://www.adobe.com/products/acrobat.html>
Connect with us:
Facebook<https://www.facebook.com/adobetcs> | 
Twitter<https://twitter.com/adobetcs> | 
LinkedIn<https://www.linkedin.com/groups/2381149> | 
YouTube<https://www.youtube.com/user/AdobeTCS>
Adobe FrameMaker Community 
Forum<https://community.adobe.com/t5/framemaker/bd-p/framemaker>
Adobe RoboHelp Community 
Forum<https://community.adobe.com/t5/robohelp/bd-p/robohelp>


From: Framers  on behalf 
of A Craig 
Date: Friday, 24. September 2021 at 20:44
To: An email list for people using Adobe FrameMaker, software. 

Subject: Re: [Framers] New Adobe Profiles - Business, Personal

That's not been my recent experience.

I'm with Steve. In my opinion and experience, Adobe treats us like we're all an 
ugly, necessary evil.

Alison


From: "Robert Lauriston" 
To: "An email list for people using Adobe FrameMaker, software." 

Sent: Friday, 24 September, 2021 11:36:32
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

Adobe treats its Creative Cloud customers (InDesign / Photoshop /
Illustrator / Type / etc.) much better than its TCS (FrameMaker /
RoboHelp) / Captivate) customers.

On Fri, Sep 24, 2021 at 7:19 AM Steve Rickaby  wrote:

> ... Sometimes I think Adobe hates its customers ...
___

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A n

Re: [Framers] New Adobe Profiles - Business, Personal

[creamertraininglists]

I have both the Creative Cloud and the TCS, all updated to their full glory,
and am running without issue. I did not get the Business/Personal profile
dialog box at all. (Both of my subscriptions are under the same Adobe
account.)

Dave Creamer
IDEAS Training

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Re: [Framers] New Adobe Profiles - Business, Personal

[A Craig]

That's not been my recent experience. 

I'm with Steve. In my opinion and experience, Adobe treats us like we're all an 
ugly, necessary evil. 

Alison 


From: "Robert Lauriston"  
To: "An email list for people using Adobe FrameMaker, software." 
 
Sent: Friday, 24 September, 2021 11:36:32 
Subject: Re: [Framers] New Adobe Profiles - Business, Personal 

Adobe treats its Creative Cloud customers (InDesign / Photoshop / 
Illustrator / Type / etc.) much better than its TCS (FrameMaker / 
RoboHelp) / Captivate) customers. 

On Fri, Sep 24, 2021 at 7:19 AM Steve Rickaby  wrote: 

> ... Sometimes I think Adobe hates its customers ... 
___ 

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Re: [Framers] New Adobe Profiles - Business, Personal

[Robert Lauriston]

Adobe treats its Creative Cloud customers (InDesign / Photoshop /
Illustrator / Type / etc.) much better than its TCS (FrameMaker /
RoboHelp) / Captivate) customers.

On Fri, Sep 24, 2021 at 7:19 AM Steve Rickaby  wrote:

> ... Sometimes I think Adobe hates its customers ...
___

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Re: [Framers] New Adobe Profiles - Business, Personal

[Böðvar Björgvinsson]

Where is the LIKE button?
Bodvar





fös., 24. sep. 2021 kl. 14:20 skrifaði Steve Rickaby <
srick...@wordmongers.com>:

> I've just caught up with this. Cripes Sue.
>
> Sometimes I think Adobe hates its customers: the Basil Fawlty of the
> software world. I am heartily glad that age has kept me well away from a
> subscription model of anything. I cannot offer help (my most current
> release is Framemaker v12), but I certainly offer sympathy.
>
> Forces should be Mobilised and directed at Adobe Support in No Uncertain
> Way.
>
> I will now go back to my battle with Fitbit Support...
>
> >I use FrameMaker (as part of Technical Communication Suite), and a number
> of Creative Cloud apps (mainly Illustrator but I also use others
> occasionally) all day. I usually run FrameMaker and Illustrator at the same
> time, switching between them tens of times during the day.
> >
> >I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted
> FrameMaker I was prompted to choose an Adobe Profile. The choice was
> Business or Personal. There was no way (that I could see) to progress
> without making a choice...
>
>
> --
> Baker Steve, aka Steve Rickaby BSc MBCS CITP Tel : +44 1 736 810575
> Five times World Bread Awards winner:
> 2015 Silver, 2016 Silver, 2017 Bronze*2, 2019 Silver
> For more about Real Bread, see 
> For more about me, see 
> For superficial waffle, see 
> ___
>
> This message is from the Framers mailing list
>
> Send messages to framers@lists.frameusers.com
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>
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Re: [Framers] New Adobe Profiles - Business, Personal

[Kuldip S. Sagar]

Hi Klaus,
One way to download and install the update is from FrameMaker UI - *Help *>
*Updates*. The other way is to manually download and install it from the
following link:
https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

Hope this helps.

Best,
Kuldip

On Fri, Sep 24, 2021 at 9:18 PM Klaus Daube  wrote:

> On 23 Sep 2021 at 15:13, Sue Thomson wrote:
>
> > I recently updated FrameMaker from v16.0.2 to 16.0.3.
>
> Sue, where did you get update 3?
> https://helpx.adobe.com/in/framemaker/kb/framemaker-downloads.html does
> not list it.
>
> Klaus
>
> ~~~
> Klaus Daube Phone:  +41-44-381 37 77
> Schäracher 11   Mail:   kl...@daube.ch
> CH-8053 Zürich  Web:www.daube.ch
>
>
> ___
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Re: [Framers] New Adobe Profiles - Business, Personal

[Sue Thomson]

When I started FrameMaker it told me that there was an update.

I can’t remember if it gave me the option to click to update or if I used the 
Updates option under the Help menu in FrameMaker.


Sue T

From: Klaus Daube 
Sent: 24 September 2021 16:48
To: Sue Thomson ; framers@lists.frameusers.com
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

On 23 Sep 2021 at 15:13, Sue Thomson wrote: > I recently updated FrameM
Email scanned - Sender unknown | CORVID Email 
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On 23 Sep 2021 at 15:13, Sue Thomson wrote:

> I recently updated FrameMaker from v16.0.2 to 16.0.3.

Sue, where did you get update 3?
https://helpx.adobe.com/in/framemaker/kb/framemaker-downloads.html does not 
list it.

Klaus

~~~
Klaus Daube Phone:  +41-44-381 37 77
Schäracher 11   Mail:   kl...@daube.ch<mailto:kl...@daube.ch>
CH-8053 Zürich  Web:www.daube.ch<http://www.daube.ch>


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Re: [Framers] New Adobe Profiles - Business, Personal

[Klaus Daube]

On 23 Sep 2021 at 15:13, Sue Thomson wrote:

> I recently updated FrameMaker from v16.0.2 to 16.0.3. 

Sue, where did you get update 3?
https://helpx.adobe.com/in/framemaker/kb/framemaker-downloads.html does not 
list it.

Klaus

~~~
Klaus Daube Phone:  +41-44-381 37 77
Schäracher 11   Mail:   kl...@daube.ch
CH-8053 Zürich  Web:www.daube.ch


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Re: [Framers] New Adobe Profiles - Business, Personal

[Steve Rickaby]

I've just caught up with this. Cripes Sue.

Sometimes I think Adobe hates its customers: the Basil Fawlty of the software 
world. I am heartily glad that age has kept me well away from a subscription 
model of anything. I cannot offer help (my most current release is Framemaker 
v12), but I certainly offer sympathy.

Forces should be Mobilised and directed at Adobe Support in No Uncertain Way.

I will now go back to my battle with Fitbit Support...

>I use FrameMaker (as part of Technical Communication Suite), and a number of 
>Creative Cloud apps (mainly Illustrator but I also use others occasionally) 
>all day. I usually run FrameMaker and Illustrator at the same time, switching 
>between them tens of times during the day.
>
>I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted 
>FrameMaker I was prompted to choose an Adobe Profile. The choice was Business 
>or Personal. There was no way (that I could see) to progress without making a 
>choice...


-- 
Baker Steve, aka Steve Rickaby BSc MBCS CITP Tel : +44 1 736 810575
Five times World Bread Awards winner:
2015 Silver, 2016 Silver, 2017 Bronze*2, 2019 Silver
For more about Real Bread, see 
For more about me, see 
For superficial waffle, see 
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Re: [Framers] New Adobe Profiles - Business, Personal

[Jeff Coatsworth]

I've reached out to Stefan Gentz & he's forwarded Sue's info to the TCS team, 
but because it's a world-wide Adobe day off, we shouldn't expect an response 
from them until at least Monday.



From: Framers 
 on behalf 
of Lin Sims 
Sent: September 24, 2021 8:23 AM
To: An email list for people using Adobe FrameMaker software.
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

That is weird. I updated to FM16.03 when it came out, and I don't recall
being asked if it was a business or personal profile or any kind of profile
at all. I also have the full CC installed and have had no issues switching
back and forth.

On the other hand, both subscriptions are Teams, so maybe the people your
IT team talked to don't know what they're talking about. Did you contact
tcs...@adobe.com?

On Thu, Sep 23, 2021 at 11:13 AM Sue Thomson  wrote:

> Hi folks
>
> I use FrameMaker (as part of Technical Communication Suite), and a number
> of Creative Cloud apps (mainly Illustrator but I also use others
> occasionally) all day. I usually run FrameMaker and Illustrator at the same
> time, switching between them tens of times during the day.
>
> I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted
> FrameMaker I was prompted to choose an Adobe Profile. The choice was
> Business or Personal. There was no way (that I could see) to progress
> without making a choice.
>
> I had not heard of these profiles before so I looked at the guidance on
> the page and chose Business.
>
> Oh, boy! How I wish I had not updated FrameMaker. These profiles are
> causing me no end of trouble.
>
> Our IT department has been talking to Adobe, and IT tells me that Adobe
> says… TCS and FM are only available under Personal profile, Creative Cloud
> apps are only available under Business profile.
>
> This means that now, every time I want to switch between two applications
> (which have been running perfectly happily, side-by-side, for years), I
> have to sign out of one profile and sign back in under the other profile.
> The applications, of course, close each time I sign out. If I don’t change
> profiles, then either FrameMaker or Illustrator (depending upon how I am
> signed in) claims to be a trial version, with a countdown.
>
> Oddly, if I right-click on an image in FrameMaker I still get the same old
> choices to edit the image – i.e. Illustrator and Photoshop are still on the
> list of options.
>
> Has anyone else come across issues with these new profiles? Am I missing a
> trick somewhere?
>
> I’ve been using FrameMaker, on-and-off, since v7.2 but this change is
> making me re-evaluate my tools. I’m seriously wondering if it is time to
> give up on Adobe and switch to something more useable.
>
> Sue Thomson MISTC
> Senior Technical Author
> Specialist Radio Frequency
>
>
> [Description: cid:image001.jpg@01D5D132.0EDB9820]
>
> Ultra Intelligence and Communications
> A8, Cody Technology Park, Ively Road,
> Farnborough, Hampshire GU14 0LX, United Kingdom
> T: +44 (0) 1252 512 951 x 5644
>
> www.ultra.group/ultra-ewst<http://www.ultra.group/ultra-ewst<http://www.ultra.group/ultra-ewst<http://www.ultra.group/ultra-ewst>>
>
> 
> Disclaimer
> Ultra Electronics Holdings plc is registered in England and Wales, company
> number 02830397, whose registered office is at 35 Portman Square, London
> W1H 6LR.
>
> From: Framers 
> On Behalf Of framers-requ...@lists.frameusers.com
> Sent: 22 September 2021 21:02
> To: framers@lists.frameusers.com
> Subject: Framers Digest, Vol 186, Issue 12
>
> Send Framers mailing list submissions to framers@lists.frameusers.com
> <mailto:framers@lists.frameusers.com> To subscri
> Email scanned - Sender unknown | CORVID Email Protection<
> https://corvid.it/cyber-solutions/email-protection/>
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> can reach the person managing the list at
> framers-ow...@lists.frameusers.com framers-ow...@lists.fr

Re: [Framers] New Adobe Profiles - Business, Personal

[Lin Sims]

That is weird. I updated to FM16.03 when it came out, and I don't recall
being asked if it was a business or personal profile or any kind of profile
at all. I also have the full CC installed and have had no issues switching
back and forth.

On the other hand, both subscriptions are Teams, so maybe the people your
IT team talked to don't know what they're talking about. Did you contact
tcs...@adobe.com?

On Thu, Sep 23, 2021 at 11:13 AM Sue Thomson  wrote:

> Hi folks
>
> I use FrameMaker (as part of Technical Communication Suite), and a number
> of Creative Cloud apps (mainly Illustrator but I also use others
> occasionally) all day. I usually run FrameMaker and Illustrator at the same
> time, switching between them tens of times during the day.
>
> I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted
> FrameMaker I was prompted to choose an Adobe Profile. The choice was
> Business or Personal. There was no way (that I could see) to progress
> without making a choice.
>
> I had not heard of these profiles before so I looked at the guidance on
> the page and chose Business.
>
> Oh, boy! How I wish I had not updated FrameMaker. These profiles are
> causing me no end of trouble.
>
> Our IT department has been talking to Adobe, and IT tells me that Adobe
> says… TCS and FM are only available under Personal profile, Creative Cloud
> apps are only available under Business profile.
>
> This means that now, every time I want to switch between two applications
> (which have been running perfectly happily, side-by-side, for years), I
> have to sign out of one profile and sign back in under the other profile.
> The applications, of course, close each time I sign out. If I don’t change
> profiles, then either FrameMaker or Illustrator (depending upon how I am
> signed in) claims to be a trial version, with a countdown.
>
> Oddly, if I right-click on an image in FrameMaker I still get the same old
> choices to edit the image – i.e. Illustrator and Photoshop are still on the
> list of options.
>
> Has anyone else come across issues with these new profiles? Am I missing a
> trick somewhere?
>
> I’ve been using FrameMaker, on-and-off, since v7.2 but this change is
> making me re-evaluate my tools. I’m seriously wondering if it is time to
> give up on Adobe and switch to something more useable.
>
> Sue Thomson MISTC
> Senior Technical Author
> Specialist Radio Frequency
>
>
> [Description: cid:image001.jpg@01D5D132.0EDB9820]
>
> Ultra Intelligence and Communications
> A8, Cody Technology Park, Ively Road,
> Farnborough, Hampshire GU14 0LX, United Kingdom
> T: +44 (0) 1252 512 951 x 5644
>
> www.ultra.group/ultra-ewst
>
> 
> Disclaimer
> Ultra Electronics Holdings plc is registered in England and Wales, company
> number 02830397, whose registered office is at 35 Portman Square, London
> W1H 6LR.
>
> From: Framers 
> On Behalf Of framers-requ...@lists.frameusers.com
> Sent: 22 September 2021 21:02
> To: framers@lists.frameusers.com
> Subject: Framers Digest, Vol 186, Issue 12
>
> Send Framers mailing list submissions to framers@lists.frameusers.com
>  To subscri
> Email scanned - Sender unknown | CORVID Email Protection<
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Re: [Framers] New Adobe Profiles - Business, Personal

[tammyvb]

Peter Gold says: "On the surface, it seems that it wasn't sufficiently
user-tested before it was implemented" And I say (IMHO): - Adobe SOP! TVB
Tammy Van Boening Tammy dot vanboening at spectrumwritingllc dot com
www.spectrumwritingllc.com -Original Message- From: Framers On
Behalf Of Peter Gold Sent: Thursday, September 23, 2021 3:24 PM To: An email
list for people using Adobe FrameMaker software. Subject: Re: [Framers] New
Adobe Profiles - Business, Personal Has anyone posted this to an Adobe bug
list and brought it up with tech/customer support? Even if this is "as
designed" it's a buggy design decision that needs to be revisited and
remedied. On the surface, it seems that it wasn't sufficiently user-tested
before it was implemented. On Thu, Sep 23, 2021, 3:40 PM wrote: > Well, this
was a nail in the coffin for me so to speak . .. not > directly for me but
for one of my clients when recommending the proper > tools to use for a
specific product line of theirs. They too would > need to use Framemaker and
Photoshop and/or Illustrator side by side > and this would absolutely be a
no go for them. Bluntly, how could have > Adobe made such a blunder? It
reeks of amateur hour. So, I just > finished the project proposal that
recommended another set of tools in > their place. I dunno' if they will go
for it, but here's me hoping, > because there were DEFINITE advantages to
the Framemaker approach that > cannot be easily fulfilled w/ the other tool
that I had to recommend > and Adobe loses yet another subscription customer
and the > corresponding revenue. I am glad that I am semi-retired and can
stop > dealing w/ these kinda issues soon. TVB Tammy Van Boening Tammy dot >
vanboening at spectrumwritingllc dot com www.spectrumwritingllc.com >
Scanned by McAfee and confirmed virus-free. Find out more here: >
https://bit.ly/2zCJMrO > > > ___
> > This message is from the Framers mailing list > > Send messages to
framers@lists.frameusers.com Visit the list's > homepage at
http://www.frameusers.com Archives located at >
http://www.mail-archive.com/framers%40lists.frameusers.com/ > Subscribe and
unsubscribe at >
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > Send
administrative questions to listad...@frameusers.com >
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Re: [Framers] New Adobe Profiles - Business, Personal

[Peter Gold]

Has anyone posted this to an Adobe bug list and brought it up with
tech/customer support? Even if this is "as designed" it's a buggy design
decision that needs to be revisited and remedied. On the surface, it seems
that it wasn't sufficiently user-tested before it was implemented.

On Thu, Sep 23, 2021, 3:40 PM  wrote:

> Well, this was a nail in the coffin for me so to speak . .. not directly
> for
> me but for one of my clients when recommending the proper tools to use for
> a
> specific product line of theirs. They too would need to use Framemaker and
> Photoshop and/or Illustrator side by side and this would absolutely be a no
> go for them. Bluntly, how could have Adobe made such a blunder? It reeks of
> amateur hour. So, I just finished the project proposal that recommended
> another set of tools in their place. I dunno' if they will go for it, but
> here's me hoping, because there were DEFINITE advantages to the Framemaker
> approach that cannot be easily fulfilled w/ the other tool that I had to
> recommend and Adobe loses yet another subscription customer and the
> corresponding revenue. I am glad that I am semi-retired and can stop
> dealing
> w/ these kinda issues soon. TVB Tammy Van Boening Tammy dot vanboening at
> spectrumwritingllc dot com www.spectrumwritingllc.com Scanned by McAfee
> and
> confirmed virus-free. Find out more here: https://bit.ly/2zCJMrO
>
>
> ___
>
> This message is from the Framers mailing list
>
> Send messages to framers@lists.frameusers.com
> Visit the list's homepage at  http://www.frameusers.com
> Archives located at
> http://www.mail-archive.com/framers%40lists.frameusers.com/
> Subscribe and unsubscribe at
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> Send administrative questions to listad...@frameusers.com
>
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Re: [Framers] New Adobe Profiles - Business, Personal

[tammyvb]

Well, this was a nail in the coffin for me so to speak . .. not directly for
me but for one of my clients when recommending the proper tools to use for a
specific product line of theirs. They too would need to use Framemaker and
Photoshop and/or Illustrator side by side and this would absolutely be a no
go for them. Bluntly, how could have Adobe made such a blunder? It reeks of
amateur hour. So, I just finished the project proposal that recommended
another set of tools in their place. I dunno' if they will go for it, but
here's me hoping, because there were DEFINITE advantages to the Framemaker
approach that cannot be easily fulfilled w/ the other tool that I had to
recommend and Adobe loses yet another subscription customer and the
corresponding revenue. I am glad that I am semi-retired and can stop dealing
w/ these kinda issues soon. TVB Tammy Van Boening Tammy dot vanboening at
spectrumwritingllc dot com www.spectrumwritingllc.com Scanned by McAfee and
confirmed virus-free. Find out more here: https://bit.ly/2zCJMrO


___

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Visit the list's homepage at  http://www.frameusers.com
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Send administrative questions to listad...@frameusers.com

Re: [Framers] New Adobe Profiles - Business, Personal

[Scott Prentice]

Nail. Coffin?


On 9/23/21 8:27 AM, Alan Houser wrote:
Just so you know that "you're not alone" ... I have a customer who is 
totally locked out of FrameMaker because of this issue, during a 
critical project period. They are not happy.


-Alan

On 9/23/21 11:13 AM, Sue Thomson wrote:

Hi folks

I use FrameMaker (as part of Technical Communication Suite), and a 
number of Creative Cloud apps (mainly Illustrator but I also use 
others occasionally) all day. I usually run FrameMaker and 
Illustrator at the same time, switching between them tens of times 
during the day.


I recently updated FrameMaker from v16.0.2 to 16.0.3. When I 
restarted FrameMaker I was prompted to choose an Adobe Profile. The 
choice was Business or Personal. There was no way (that I could see) 
to progress without making a choice.


I had not heard of these profiles before so I looked at the guidance 
on the page and chose Business.


Oh, boy! How I wish I had not updated FrameMaker. These profiles are 
causing me no end of trouble.


Our IT department has been talking to Adobe, and IT tells me that 
Adobe says… TCS and FM are only available under Personal profile, 
Creative Cloud apps are only available under Business profile.


This means that now, every time I want to switch between two 
applications (which have been running perfectly happily, 
side-by-side, for years), I have to sign out of one profile and sign 
back in under the other profile. The applications, of course, close 
each time I sign out. If I don’t change profiles, then either 
FrameMaker or Illustrator (depending upon how I am signed in) claims 
to be a trial version, with a countdown.


Oddly, if I right-click on an image in FrameMaker I still get the 
same old choices to edit the image – i.e. Illustrator and Photoshop 
are still on the list of options.


Has anyone else come across issues with these new profiles? Am I 
missing a trick somewhere?


I’ve been using FrameMaker, on-and-off, since v7.2 but this change is 
making me re-evaluate my tools. I’m seriously wondering if it is time 
to give up on Adobe and switch to something more useable.


Sue Thomson MISTC
Senior Technical Author
Specialist Radio Frequency


[Description: cid:image001.jpg@01D5D132.0EDB9820]

Ultra Intelligence and Communications
A8, Cody Technology Park, Ively Road,
Farnborough, Hampshire GU14 0LX, United Kingdom
T: +44 (0) 1252 512 951 x 5644

www.ultra.group/ultra-ewst


Disclaimer
Ultra Electronics Holdings plc is registered in England and Wales, 
company number 02830397, whose registered office is at 35 Portman 
Square, London W1H 6LR.



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Re: [Framers] New Adobe Profiles - Business, Personal

[Ken Poshedly]

 For better or worse, and until it completely fails (which it hasn't), I'm 
still with FM 10.0, having started with version 5.5 back in 1998.
-- Ken in Atlanta
**

On Thursday, September 23, 2021, 12:41:15 PM EDT, Harding, Dan 
 wrote:  
 
 YIKES! This reinforces my notion to stay with my perpetually licensed 15.x. 
The entire subscription/profile-based model is user-hostile IMO.

-Dan


-Original Message-
From: Framers  On 
Behalf Of Alan Houser
Sent: Thursday, September 23, 2021 10:27 AM
To: framers@lists.frameusers.com
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

Just so you know that "you're not alone" ... I have a customer who is totally 
locked out of FrameMaker because of this issue, during a critical project 
period. They are not happy.

-Alan

On 9/23/21 11:13 AM, Sue Thomson wrote:
> Hi folks
>
> I use FrameMaker (as part of Technical Communication Suite), and a number of 
> Creative Cloud apps (mainly Illustrator but I also use others occasionally) 
> all day. I usually run FrameMaker and Illustrator at the same time, switching 
> between them tens of times during the day.
>
> I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted 
> FrameMaker I was prompted to choose an Adobe Profile. The choice was Business 
> or Personal. There was no way (that I could see) to progress without making a 
> choice.
>
> I had not heard of these profiles before so I looked at the guidance on the 
> page and chose Business.
>
> Oh, boy! How I wish I had not updated FrameMaker. These profiles are causing 
> me no end of trouble.
>
> Our IT department has been talking to Adobe, and IT tells me that Adobe says… 
> TCS and FM are only available under Personal profile, Creative Cloud apps are 
> only available under Business profile.
>
> This means that now, every time I want to switch between two applications 
> (which have been running perfectly happily, side-by-side, for years), I have 
> to sign out of one profile and sign back in under the other profile. The 
> applications, of course, close each time I sign out. If I don’t change 
> profiles, then either FrameMaker or Illustrator (depending upon how I am 
> signed in) claims to be a trial version, with a countdown.
>
> Oddly, if I right-click on an image in FrameMaker I still get the same old 
> choices to edit the image – i.e. Illustrator and Photoshop are still on the 
> list of options.
>
> Has anyone else come across issues with these new profiles? Am I missing a 
> trick somewhere?
>
> I’ve been using FrameMaker, on-and-off, since v7.2 but this change is making 
> me re-evaluate my tools. I’m seriously wondering if it is time to give up on 
> Adobe and switch to something more useable.
>
> Sue Thomson MISTC
> Senior Technical Author
> Specialist Radio Frequency
>
>
> [Description: cid:image001.jpg@01D5D132.0EDB9820]
>
> Ultra Intelligence and Communications
> A8, Cody Technology Park, Ively Road,
> Farnborough, Hampshire GU14 0LX, United Kingdom
> T: +44 (0) 1252 512 951 x 5644
>
> https://urldefense.com/v3/__http://www.ultra.group/ultra-ewst__;!!DZ3f
> jg!u-g3BUHk3rKNku0pmd_YQiGrDsBQc-RV1Do2Jjs6iXz1krH5h9XY1uhxYUdPP7Pj9DQ
> $ 
> <https://urldefense.com/v3/__http://www.ultra.group/ultra-ewst__;!!DZ3
> fjg!u-g3BUHk3rKNku0pmd_YQiGrDsBQc-RV1Do2Jjs6iXz1krH5h9XY1uhxYUdPP7Pj9D
> Q$ >
>
> 
> Disclaimer
> Ultra Electronics Holdings plc is registered in England and Wales, company 
> number 02830397, whose registered office is at 35 Portman Square, London W1H 
> 6LR.
>
--
Alan Houser
Group Wellesley, Inc.
Consultant and Trainer, Technical Publishing arh on Twitter
412-450-0532

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Re: [Framers] New Adobe Profiles - Business, Personal

[rick]

Hi Dan,

The perpetual licenses still "phone home" to Adobe's licensing servers, so you 
are not necessarily immune to this type of thing in the future.

Rick Quatro
Carmen Publishing Inc.
585-729-6746
r...@frameexpert.com
http://www.frameexpert.com/store



-Original Message-
From: Framers  On 
Behalf Of Harding, Dan
Sent: Thursday, September 23, 2021 12:41 PM
To: a...@groupwellesley.com; An email list for people using Adobe FrameMaker 
software. 
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

YIKES! This reinforces my notion to stay with my perpetually licensed 15.x. The 
entire subscription/profile-based model is user-hostile IMO.

-Dan


-Original Message-
From: Framers  On 
Behalf Of Alan Houser
Sent: Thursday, September 23, 2021 10:27 AM
To: framers@lists.frameusers.com
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

Just so you know that "you're not alone" ... I have a customer who is totally 
locked out of FrameMaker because of this issue, during a critical project 
period. They are not happy.

-Alan

On 9/23/21 11:13 AM, Sue Thomson wrote:
> Hi folks
>
> I use FrameMaker (as part of Technical Communication Suite), and a number of 
> Creative Cloud apps (mainly Illustrator but I also use others occasionally) 
> all day. I usually run FrameMaker and Illustrator at the same time, switching 
> between them tens of times during the day.
>
> I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted 
> FrameMaker I was prompted to choose an Adobe Profile. The choice was Business 
> or Personal. There was no way (that I could see) to progress without making a 
> choice.
>
> I had not heard of these profiles before so I looked at the guidance on the 
> page and chose Business.
>
> Oh, boy! How I wish I had not updated FrameMaker. These profiles are causing 
> me no end of trouble.
>
> Our IT department has been talking to Adobe, and IT tells me that Adobe says… 
> TCS and FM are only available under Personal profile, Creative Cloud apps are 
> only available under Business profile.
>
> This means that now, every time I want to switch between two applications 
> (which have been running perfectly happily, side-by-side, for years), I have 
> to sign out of one profile and sign back in under the other profile. The 
> applications, of course, close each time I sign out. If I don’t change 
> profiles, then either FrameMaker or Illustrator (depending upon how I am 
> signed in) claims to be a trial version, with a countdown.
>
> Oddly, if I right-click on an image in FrameMaker I still get the same old 
> choices to edit the image – i.e. Illustrator and Photoshop are still on the 
> list of options.
>
> Has anyone else come across issues with these new profiles? Am I missing a 
> trick somewhere?
>
> I’ve been using FrameMaker, on-and-off, since v7.2 but this change is making 
> me re-evaluate my tools. I’m seriously wondering if it is time to give up on 
> Adobe and switch to something more useable.
>
> Sue Thomson MISTC
> Senior Technical Author
> Specialist Radio Frequency
>
>
> [Description: cid:image001.jpg@01D5D132.0EDB9820]
>
> Ultra Intelligence and Communications
> A8, Cody Technology Park, Ively Road,
> Farnborough, Hampshire GU14 0LX, United Kingdom
> T: +44 (0) 1252 512 951 x 5644
>
> https://urldefense.com/v3/__http://www.ultra.group/ultra-ewst__;!!DZ3f
> jg!u-g3BUHk3rKNku0pmd_YQiGrDsBQc-RV1Do2Jjs6iXz1krH5h9XY1uhxYUdPP7Pj9DQ
> $
> <https://urldefense.com/v3/__http://www.ultra.group/ultra-ewst__;!!DZ3
> fjg!u-g3BUHk3rKNku0pmd_YQiGrDsBQc-RV1Do2Jjs6iXz1krH5h9XY1uhxYUdPP7Pj9D
> Q$ >
>
> 
> Disclaimer
> Ultra Electronics Holdings plc is registered in England and Wales, company 
> number 02830397, whose registered office is at 35 Portman Square, London W1H 
> 6LR.
>
--
Alan Houser
Group Wellesley, Inc.
Consultant and Trainer, Technical Publishing arh on Twitter
412-450-0532

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Send administrative questions to listad...@frameusers.com 
___

This message is fro

Re: [Framers] New Adobe Profiles - Business, Personal

[Harding, Dan]

YIKES! This reinforces my notion to stay with my perpetually licensed 15.x. The 
entire subscription/profile-based model is user-hostile IMO.

-Dan


-Original Message-
From: Framers  On 
Behalf Of Alan Houser
Sent: Thursday, September 23, 2021 10:27 AM
To: framers@lists.frameusers.com
Subject: Re: [Framers] New Adobe Profiles - Business, Personal

Just so you know that "you're not alone" ... I have a customer who is totally 
locked out of FrameMaker because of this issue, during a critical project 
period. They are not happy.

-Alan

On 9/23/21 11:13 AM, Sue Thomson wrote:
> Hi folks
>
> I use FrameMaker (as part of Technical Communication Suite), and a number of 
> Creative Cloud apps (mainly Illustrator but I also use others occasionally) 
> all day. I usually run FrameMaker and Illustrator at the same time, switching 
> between them tens of times during the day.
>
> I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted 
> FrameMaker I was prompted to choose an Adobe Profile. The choice was Business 
> or Personal. There was no way (that I could see) to progress without making a 
> choice.
>
> I had not heard of these profiles before so I looked at the guidance on the 
> page and chose Business.
>
> Oh, boy! How I wish I had not updated FrameMaker. These profiles are causing 
> me no end of trouble.
>
> Our IT department has been talking to Adobe, and IT tells me that Adobe says… 
> TCS and FM are only available under Personal profile, Creative Cloud apps are 
> only available under Business profile.
>
> This means that now, every time I want to switch between two applications 
> (which have been running perfectly happily, side-by-side, for years), I have 
> to sign out of one profile and sign back in under the other profile. The 
> applications, of course, close each time I sign out. If I don’t change 
> profiles, then either FrameMaker or Illustrator (depending upon how I am 
> signed in) claims to be a trial version, with a countdown.
>
> Oddly, if I right-click on an image in FrameMaker I still get the same old 
> choices to edit the image – i.e. Illustrator and Photoshop are still on the 
> list of options.
>
> Has anyone else come across issues with these new profiles? Am I missing a 
> trick somewhere?
>
> I’ve been using FrameMaker, on-and-off, since v7.2 but this change is making 
> me re-evaluate my tools. I’m seriously wondering if it is time to give up on 
> Adobe and switch to something more useable.
>
> Sue Thomson MISTC
> Senior Technical Author
> Specialist Radio Frequency
>
>
> [Description: cid:image001.jpg@01D5D132.0EDB9820]
>
> Ultra Intelligence and Communications
> A8, Cody Technology Park, Ively Road,
> Farnborough, Hampshire GU14 0LX, United Kingdom
> T: +44 (0) 1252 512 951 x 5644
>
> https://urldefense.com/v3/__http://www.ultra.group/ultra-ewst__;!!DZ3f
> jg!u-g3BUHk3rKNku0pmd_YQiGrDsBQc-RV1Do2Jjs6iXz1krH5h9XY1uhxYUdPP7Pj9DQ
> $ 
> <https://urldefense.com/v3/__http://www.ultra.group/ultra-ewst__;!!DZ3
> fjg!u-g3BUHk3rKNku0pmd_YQiGrDsBQc-RV1Do2Jjs6iXz1krH5h9XY1uhxYUdPP7Pj9D
> Q$ >
>
> 
> Disclaimer
> Ultra Electronics Holdings plc is registered in England and Wales, company 
> number 02830397, whose registered office is at 35 Portman Square, London W1H 
> 6LR.
>
--
Alan Houser
Group Wellesley, Inc.
Consultant and Trainer, Technical Publishing arh on Twitter
412-450-0532

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Send administrative questions to listad...@frameusers.com

Re: [Framers] New Adobe Profiles - Business, Personal

[Alan Houser]

Just so you know that "you're not alone" ... I have a customer who is 
totally locked out of FrameMaker because of this issue, during a 
critical project period. They are not happy.


-Alan

On 9/23/21 11:13 AM, Sue Thomson wrote:

Hi folks

I use FrameMaker (as part of Technical Communication Suite), and a number of 
Creative Cloud apps (mainly Illustrator but I also use others occasionally) all 
day. I usually run FrameMaker and Illustrator at the same time, switching 
between them tens of times during the day.

I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted 
FrameMaker I was prompted to choose an Adobe Profile. The choice was Business 
or Personal. There was no way (that I could see) to progress without making a 
choice.

I had not heard of these profiles before so I looked at the guidance on the 
page and chose Business.

Oh, boy! How I wish I had not updated FrameMaker. These profiles are causing me 
no end of trouble.

Our IT department has been talking to Adobe, and IT tells me that Adobe says… 
TCS and FM are only available under Personal profile, Creative Cloud apps are 
only available under Business profile.

This means that now, every time I want to switch between two applications 
(which have been running perfectly happily, side-by-side, for years), I have to 
sign out of one profile and sign back in under the other profile. The 
applications, of course, close each time I sign out. If I don’t change 
profiles, then either FrameMaker or Illustrator (depending upon how I am signed 
in) claims to be a trial version, with a countdown.

Oddly, if I right-click on an image in FrameMaker I still get the same old 
choices to edit the image – i.e. Illustrator and Photoshop are still on the 
list of options.

Has anyone else come across issues with these new profiles? Am I missing a 
trick somewhere?

I’ve been using FrameMaker, on-and-off, since v7.2 but this change is making me 
re-evaluate my tools. I’m seriously wondering if it is time to give up on Adobe 
and switch to something more useable.

Sue Thomson MISTC
Senior Technical Author
Specialist Radio Frequency


[Description: cid:image001.jpg@01D5D132.0EDB9820]

Ultra Intelligence and Communications
A8, Cody Technology Park, Ively Road,
Farnborough, Hampshire GU14 0LX, United Kingdom
T: +44 (0) 1252 512 951 x 5644

www.ultra.group/ultra-ewst


Disclaimer
Ultra Electronics Holdings plc is registered in England and Wales, company 
number 02830397, whose registered office is at 35 Portman Square, London W1H 
6LR.


--
Alan Houser
Group Wellesley, Inc.
Consultant and Trainer, Technical Publishing
arh on Twitter
412-450-0532

___

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Visit the list's homepage at  http://www.frameusers.com
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Send administrative questions to listad...@frameusers.com

[Framers] New Adobe Profiles - Business, Personal

[Sue Thomson]

Hi folks

I use FrameMaker (as part of Technical Communication Suite), and a number of 
Creative Cloud apps (mainly Illustrator but I also use others occasionally) all 
day. I usually run FrameMaker and Illustrator at the same time, switching 
between them tens of times during the day.

I recently updated FrameMaker from v16.0.2 to 16.0.3. When I restarted 
FrameMaker I was prompted to choose an Adobe Profile. The choice was Business 
or Personal. There was no way (that I could see) to progress without making a 
choice.

I had not heard of these profiles before so I looked at the guidance on the 
page and chose Business.

Oh, boy! How I wish I had not updated FrameMaker. These profiles are causing me 
no end of trouble.

Our IT department has been talking to Adobe, and IT tells me that Adobe says… 
TCS and FM are only available under Personal profile, Creative Cloud apps are 
only available under Business profile.

This means that now, every time I want to switch between two applications 
(which have been running perfectly happily, side-by-side, for years), I have to 
sign out of one profile and sign back in under the other profile. The 
applications, of course, close each time I sign out. If I don’t change 
profiles, then either FrameMaker or Illustrator (depending upon how I am signed 
in) claims to be a trial version, with a countdown.

Oddly, if I right-click on an image in FrameMaker I still get the same old 
choices to edit the image – i.e. Illustrator and Photoshop are still on the 
list of options.

Has anyone else come across issues with these new profiles? Am I missing a 
trick somewhere?

I’ve been using FrameMaker, on-and-off, since v7.2 but this change is making me 
re-evaluate my tools. I’m seriously wondering if it is time to give up on Adobe 
and switch to something more useable.

Sue Thomson MISTC
Senior Technical Author
Specialist Radio Frequency


[Description: cid:image001.jpg@01D5D132.0EDB9820]

Ultra Intelligence and Communications
A8, Cody Technology Park, Ively Road,
Farnborough, Hampshire GU14 0LX, United Kingdom
T: +44 (0) 1252 512 951 x 5644

www.ultra.group/ultra-ewst


Disclaimer
Ultra Electronics Holdings plc is registered in England and Wales, company 
number 02830397, whose registered office is at 35 Portman Square, London W1H 
6LR.

From: Framers  On 
Behalf Of framers-requ...@lists.frameusers.com
Sent: 22 September 2021 21:02
To: framers@lists.frameusers.com
Subject: Framers Digest, Vol 186, Issue 12

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