RE: best web help add-on for FrameMaker 10?

2013-02-13 Thread Keith Soltys
@lists.frameusers.com Subject: Re: best web help add-on for FrameMaker 10? I did not find Flare's FrameMaker import clean enough to go directly to an output format. http://forums.madcapsoftware.com/viewtopic.php?f=10t=13473 NOTICE OF CONFIDENTIALITY This e-mail, including all materials contained

Re: best web help add-on for FrameMaker 10?

2013-02-13 Thread Writer
Flare has some advantages and I'd consider it for large projects where I  could start from scratch Kieth, do you mean if you were authoring from within Flare? What are those advantages? Thanks, Nadine ___ You are currently subscribed to framers

Re: best web help add-on for FrameMaker 10?

2013-02-13 Thread Writer
Thanks, Keith. Nadine Well, it's designed for content reuse, so sharing common content across  projects is easy. Since it's topic based, it's easy for more than one writer to work on a project. It also has some very nice reporting and tracking features.  If I was working on a large

RE: best web help add-on for FrameMaker 10?

2013-02-13 Thread Keith Soltys
AM To: Keith Soltys; framers@lists.frameusers.com Subject: Re: best web help add-on for FrameMaker 10? Flare has some advantages and I'd consider it for large projects where I could start from scratch Kieth, do you mean if you were authoring from within Flare? What are those advantages

Re: best web help add-on for FrameMaker 10?

2013-02-13 Thread Robert Lauriston
If I were working on the kind of project where the one-file-per-topic model seemed like a plus, I'd focus on authoring tools that support DocBook and/or DITA. I don't think that projects so large that you need multiple writers make that model desirable. Usually individual writers own larger

best web help add-on for FrameMaker 10?

2013-02-13 Thread Writer
> Flare has some advantages and I'd consider it for large projects where I? > could start from scratch Kieth, do you mean if you were authoring from within Flare? What are those advantages? Thanks, Nadine

best web help add-on for FrameMaker 10?

2013-02-13 Thread Writer
Thanks, Keith. Nadine > Well, it's designed for content reuse, so sharing common content across? > projects is easy. Since it's topic based, it's easy for more than one > writer to work on a project. It also has some very nice reporting and > tracking > features.? If I was working on a large

best web help add-on for FrameMaker 10?

2013-02-13 Thread Keith Soltys
13, 2013 9:37 AM > To: Keith Soltys; framers at lists.frameusers.com > Subject: Re: best web help add-on for FrameMaker 10? > > > Flare has some advantages and I'd consider it for large projects where I > > > could start from scratch > > Kieth, do you mean if you

best web help add-on for FrameMaker 10?

2013-02-13 Thread Robert Lauriston
If I were working on the kind of project where the one-file-per-topic model seemed like a plus, I'd focus on authoring tools that support DocBook and/or DITA. I don't think that projects so large that you need multiple writers make that model desirable. Usually individual writers own larger

best web help add-on for FrameMaker 10?

2013-02-12 Thread Keith Soltys
gt; To: framers at lists.frameusers.com > Subject: Re: best web help add-on for FrameMaker 10? > > I did not find Flare's FrameMaker import clean enough to go directly to an > output format. > > http://forums.madcapsoftware.com/viewtopic.php?f=10=13473 > NOTICE OF CONFIDENTIALITY

Re: best web help add-on for FrameMaker 10?

2013-02-11 Thread Writer
Buying a WWP license is expensive, especially on top of the cost of upgrading to  TechCommSuite 4. But I've lost four entire days of income trying to cooperate with Adobe Tech Support, not getting anywhere, and ultimately being abandoned without so much as a sorry we can't help you we've

Re: best web help add-on for FrameMaker 10?

2013-02-11 Thread Art Campbell
I'd go with MIF2GO (first choice) or Flare... Flare links to FM files nicely for single sourcing. I think it's kind of clunky as a primary authoring tool, but as a downstream Help generator, not many complaints. Art Campbell art.campb...@gmail.com ... In my opinion, there's nothing

Re: best web help add-on for FrameMaker 10?

2013-02-11 Thread Matt Sullivan
@Carol, are you using RH's HTML5 SSL, called Multiscreen? Although you can still create SSL's per device, using Mulitscreen as your SSL produces only one set of HTML files, with a single CSS3 to do exactly what you mentioned in your post. -Matt Matt Sullivan technical communication |

Re: best web help add-on for FrameMaker 10?

2013-02-11 Thread Carol J. Elkins
Matt, yes I am using RH's Multiscreen output. I'm annoyed at the differences in the out-of-box options for the various device outputs. There doesn't appear to be a unified set that retains the same color scheme or other skin characteristics. But my biggest whine is that RH10 treats the device

RE: best web help add-on for FrameMaker 10?

2013-02-11 Thread David Shaked
Vendor post: I am a WebWorks reseller. What I see in WWP suggests that their coding will be truly responsive and flexible regardless of the device that displays the output. If I'm wrong here about either product, let me know. That's what I'm trying to determine. The information about

Re: best web help add-on for FrameMaker 10?

2013-02-11 Thread Matt Sullivan
Yep, in other words, just like RH Multiscreen output. -Matt Matt Sullivan technical communication | online training | eLearning twitter: @mattrsullivan phone: 714 960-6840 On Feb 11, 2013, at 11:29 AM, David Shaked da...@almondweb.com wrote: Vendor post: I am a WebWorks reseller. What

Re: best web help add-on for FrameMaker 10?

2013-02-11 Thread Robert Lauriston
I did not find Flare's FrameMaker import clean enough to go directly to an output format. http://forums.madcapsoftware.com/viewtopic.php?f=10t=13473 On Mon, Feb 11, 2013 at 6:38 AM, Art Campbell art.campb...@gmail.com wrote: I'd go with MIF2GO (first choice) or Flare... Flare links to FM

best web help add-on for FrameMaker 10?

2013-02-11 Thread Writer
> Buying a WWP license is expensive, especially on top of the cost of upgrading > to? > TechCommSuite 4. But I've lost four entire days of income trying to > cooperate with Adobe Tech Support, not getting anywhere, and ultimately being > abandoned without so much as a "sorry we can't help you

best web help add-on for FrameMaker 10?

2013-02-11 Thread Art Campbell
I'd go with MIF2GO (first choice) or Flare... Flare links to FM files nicely for single sourcing. I think it's kind of clunky as a primary authoring tool, but as a downstream Help generator, not many complaints. Art Campbell art.campbell at gmail.com "... In my opinion, there's

best web help add-on for FrameMaker 10?

2013-02-11 Thread Matt Sullivan
@Carol, are you using RH's HTML5 SSL, called Multiscreen? Although you can still create SSL's per device, using Mulitscreen as your SSL produces only one set of HTML files, with a single CSS3 to do exactly what you mentioned in your post. -Matt Matt Sullivan technical communication |

best web help add-on for FrameMaker 10?

2013-02-11 Thread Carol J. Elkins
Matt, yes I am using RH's Multiscreen output. I'm annoyed at the differences in the out-of-box options for the various device outputs. There doesn't appear to be a unified "set" that retains the same color scheme or other skin characteristics. But my biggest whine is that RH10 treats the

best web help add-on for FrameMaker 10?

2013-02-11 Thread David Shaked
Vendor post: I am a WebWorks reseller. > What I see in WWP suggests that their coding will be > truly "responsive" and flexible regardless of the device that > displays the output. If I'm wrong here about either product, let me > know. That's what I'm trying to determine. The information

best web help add-on for FrameMaker 10?

2013-02-11 Thread Matt Sullivan
Yep, in other words, just like RH Multiscreen output. -Matt Matt Sullivan technical communication | online training | eLearning twitter: @mattrsullivan phone: 714 960-6840 On Feb 11, 2013, at 11:29 AM, "David Shaked" wrote: > Vendor post: I am a WebWorks reseller. > >> What I see in WWP

best web help add-on for FrameMaker 10?

2013-02-11 Thread Matt Sullivan
Without going into too much detail (probably already too late for that statement?) I believe what you are seeing is actually an *opportunity* to customize, not a requirement. Media Query (CSS3 option) allows for formatting based on the device being used to display. You can define as many or

best web help add-on for FrameMaker 10?

2013-02-11 Thread Robert Lauriston
I did not find Flare's FrameMaker import clean enough to go directly to an output format. http://forums.madcapsoftware.com/viewtopic.php?f=10=13473 On Mon, Feb 11, 2013 at 6:38 AM, Art Campbell wrote: > I'd go with MIF2GO (first choice) or > > Flare... Flare links to FM files nicely for single

best web help add-on for FrameMaker 10?

2013-02-10 Thread Carol J. Elkins
At 11:00 AM 2/10/2013, you wrote: So I plan to switch to WWP. It fixes the rendering bug with RoboHelp 9 output in IE8 and the output looks much better than what we've been getting from RoboHelp. I'm about ready to switch to WWP from RoboHelp, too. I uprgraded to TechCommSuite 4 a couple

best web help add-on for FrameMaker 10?

2013-02-10 Thread Carol J. Elkins
At 11:00 AM 2/10/2013, you wrote: >So I plan to switch to WWP. It fixes the rendering bug with RoboHelp >9 output in IE8 and the output looks much better than what we've >been getting from RoboHelp. I'm about ready to switch to WWP from RoboHelp, too. I uprgraded to TechCommSuite 4 a couple

Re: best web help add-on for FrameMaker 10?

2013-02-09 Thread Robert Lauriston
Actually, there is a call similar to that: http://server/help path/wwhelp/wwhimpl/api.htm?context=groupnametopic=TopicAlias string groupname is a string you need to specify for merged help. It's kind of weird that it's required when you're not merging help, but no big deal. Web help URLs often

best web help add-on for FrameMaker 10?

2013-02-08 Thread Robert Lauriston
Actually, there is a call similar to that: http:wwhelp/wwhimpl/api.htm?context== is a string you need to specify for merged help. It's kind of weird that it's required when you're not merging help, but no big deal. Web help URLs often look pretty gnarly. So I plan to switch to WWP. It

best web help add-on for FrameMaker 10?

2013-02-05 Thread Robert Lauriston
We've encountered JavaScript bugs in Internet Explorer 8 that break the TOC and search in RoboHelp 9's WebHelp output. We could fix that by upgrading to TCS 4, but that would cost $800, so I might as well look at other options for generating web help from unstructured FM. I've got MIF2Go so I'm

Re: best web help add-on for FrameMaker 10?

2013-02-05 Thread Writer
I'll give WebWorks ePublisher a try. http://www.indoition.com/online-help-authoring-tools-survey.htm says it costs $795 a year, does the license actually expire? The subscription expires, but you can still use the software. You just don't get the four upgrades/year or access to direct

Re: best web help add-on for FrameMaker 10?

2013-02-05 Thread Shmuel Wolfson
I use Mif2Go. It's complicated to set up, but once it's set up there is no clean-up afterwards. It's also relatively inexpensive. I had a consultant set it up for me, and I've been using it ever since. The consultant was Steve Wiseman (swise...@context.co.il or +972-2-999-7816). Regards,

Re: best web help add-on for FrameMaker 10?

2013-02-05 Thread Writer
I must correct myself. When you purchase a *perpetual* license, you can continue to use ePublisher after your subscription is done. I recommend that you contact WebWorks' sales department so that you can discuss your particular needs with them. Nadine I'll give WebWorks ePublisher a try.

Re: best web help add-on for FrameMaker 10?

2013-02-05 Thread Jeremy H. Griffith
On Mon, 4 Feb 2013 15:11:28 -0800, Robert Lauriston rob...@lauriston.com wrote: We've encountered JavaScript bugs in Internet Explorer 8 that break the TOC and search in RoboHelp 9's WebHelp output. We could fix that by upgrading to TCS 4, but that would cost $800, so I might as well look at

Re: best web help add-on for FrameMaker 10?

2013-02-05 Thread Johan Anglemark
On 2013-02-05 00:11, Robert Lauriston wrote: We've encountered JavaScript bugs in Internet Explorer 8 that break the TOC and search in RoboHelp 9's WebHelp output. We could fix that by upgrading to TCS 4, but that would cost $800, so I might as well look at other options for generating web help

Re: best web help add-on for FrameMaker 10?

2013-02-05 Thread Robert Lauriston
I hadn't tried generating web help with WebWorks in a long time. It's very slick. The output looks very professional. They handle context-sensitive help calls in a way I haven't seen before. The output contains an HTML file for each TopicAlias marker, so you can call it with help path/topicalias

Re: best web help add-on for FrameMaker 10?

2013-02-05 Thread Robert Lauriston
Yes, the Firefox issues are definitely related to the oddities of our application. The help is served by Tomcat without Apache, it's https, the help is on a different port than some of the calls ... not a plain-vanilla environment by any means. On Tue, Feb 5, 2013 at 9:08 AM, Jeremy H. Griffith

Re: best web help add-on for FrameMaker 10?

2013-02-05 Thread Robert Lauriston
This is a web application, https being served by Tomcat. We've encountered browser-version-specific RoboHelp rendering bugs with MSIE, Firefox, and Chrome. Typically if I test the help on an Apache server it works fine, so the only way for me to troubleshoot the issues and test potential fixes is

Re: best web help add-on for FrameMaker 10?

2013-02-05 Thread Robert Lauriston
Once I get the output customized as necessary, I shouldn't need support, though we do need to support new browsers. On Tue, Feb 5, 2013 at 4:36 AM, Johan Anglemark johan.anglem...@iar.com wrote: No it doesn't, but when your year is out you no longer get the quarterly software updates from them

best web help add-on for FrameMaker 10?

2013-02-05 Thread Writer
> I'll give WebWorks ePublisher a try. > http://www.indoition.com/online-help-authoring-tools-survey.htm says > it costs $795 a year, does the license actually expire? The subscription expires, but you can still use the software. You just don't get the four upgrades/year or access to direct

best web help add-on for FrameMaker 10?

2013-02-05 Thread Shmuel Wolfson
I use Mif2Go. It's complicated to set up, but once it's set up there is no clean-up afterwards. It's also relatively inexpensive. I had a consultant set it up for me, and I've been using it ever since. The consultant was Steve Wiseman (swiseman at context.co.il or +972-2-999-7816). Regards,

best web help add-on for FrameMaker 10?

2013-02-05 Thread Writer
I must correct myself. When you purchase a *perpetual* license, you can continue to use ePublisher after your subscription is done. I recommend that you contact WebWorks' sales department so that you can discuss your particular needs with them. Nadine >> I'll give WebWorks ePublisher a try.

best web help add-on for FrameMaker 10?

2013-02-05 Thread Jeremy H. Griffith
On Mon, 4 Feb 2013 15:11:28 -0800, Robert Lauriston wrote: >We've encountered JavaScript bugs in Internet Explorer 8 that break >the TOC and search in RoboHelp 9's WebHelp output. > >We could fix that by upgrading to TCS 4, but that would cost $800, so >I might as well look at other options for

best web help add-on for FrameMaker 10?

2013-02-05 Thread Jim Owens
On 2013-02-05 12:08, Jeremy H. Griffith wrote: > To be clear, the only issue with Firefox you have reported to us is > with invoking OmniHelp from a Web application. This has never been > reported by anyone else, and cannot be duplicated here... We use > OmniHelp in FireFox all the time. In

best web help add-on for FrameMaker 10?

2013-02-05 Thread Johan Anglemark
On 2013-02-05 00:11, Robert Lauriston wrote: > We've encountered JavaScript bugs in Internet Explorer 8 that break > the TOC and search in RoboHelp 9's WebHelp output. > > We could fix that by upgrading to TCS 4, but that would cost $800, so > I might as well look at other options for generating

best web help add-on for FrameMaker 10?

2013-02-05 Thread Robert Lauriston
I hadn't tried generating web help with WebWorks in a long time. It's very slick. The output looks very professional. They handle context-sensitive help calls in a way I haven't seen before. The output contains an HTML file for each TopicAlias marker, so you can call it with /.html. Though for my

best web help add-on for FrameMaker 10?

2013-02-05 Thread Robert Lauriston
Yes, the Firefox issues are definitely related to the oddities of our application. The help is served by Tomcat without Apache, it's https, the help is on a different port than some of the calls ... not a plain-vanilla environment by any means. On Tue, Feb 5, 2013 at 9:08 AM, Jeremy H. Griffith

best web help add-on for FrameMaker 10?

2013-02-05 Thread Robert Lauriston
This is a web application, https being served by Tomcat. We've encountered browser-version-specific RoboHelp rendering bugs with MSIE, Firefox, and Chrome. Typically if I test the help on an Apache server it works fine, so the only way for me to troubleshoot the issues and test potential fixes is

best web help add-on for FrameMaker 10?

2013-02-05 Thread Robert Lauriston
Once I get the output customized as necessary, I shouldn't need support, though we do need to support new browsers. On Tue, Feb 5, 2013 at 4:36 AM, Johan Anglemark wrote: > No it doesn't, but when your year is out you no longer get the quarterly > software updates from them if you don't renew.

best web help add-on for FrameMaker 10?

2013-02-04 Thread Robert Lauriston
We've encountered JavaScript bugs in Internet Explorer 8 that break the TOC and search in RoboHelp 9's WebHelp output. We could fix that by upgrading to TCS 4, but that would cost $800, so I might as well look at other options for generating web help from unstructured FM. I've got MIF2Go so I'm