...@lists.freeswitch.org
[mailto:freeswitch-users-boun...@lists.freeswitch.org] Namens Michael
Collins
Verzonden: donderdag 17 september 2009 22:58
Aan: freeswitch-users@lists.freeswitch.org
Onderwerp: Re: [Freeswitch-users] skill-based ACD
On Thu, Sep 17, 2009 at 12:13 PM, Remko Kloosterman
r.klooster
On Thu, Sep 24, 2009 at 1:09 AM, Remko Kloosterman r.klooster...@mtel.nlwrote:
Hello Michael,
Do you still want to follow up on this? I’m having difficulty gathering the
old stuff in an understandable form. Also, it looks like the open source ACD
Spice Telephony by Andrew Thompson can do
On Thu, Sep 24, 2009 at 08:40:16AM -0700, msc wrote:
On Thu, Sep 24, 2009 at 1:09 AM, Remko Kloosterman
r.klooster...@mtel.nlwrote:
Hello Michael,
Do you still want to follow up on this? I?m having difficulty gathering the
old stuff in an understandable form. Also, it looks like
On Sun, Sep 20, 2009 at 08:42:40PM +0200, Remko Kloosterman wrote:
This actually sounds very good Andrew. You even have an agent interface.
Do you have plans for a outbound campaign dialer? I know of a commercial
dialer that is good in it's predictive algotithm, but very bad when it
comes to
-users-boun...@lists.freeswitch.org
[mailto:freeswitch-users-boun...@lists.freeswitch.org] Namens Andrew
Thompson
Verzonden: vrijdag 18 september 2009 20:56
Aan: freeswitch-users@lists.freeswitch.org
Onderwerp: Re: [Freeswitch-users] skill-based ACD
On Thu, Sep 17, 2009 at 11:20:22AM -0700, Michael
Andrew, I am sorry for forgetting about you. This is exactly why asked
if you were you on IRC the other day... Can you tell me if this is
going to stay open source when production ready?
jmesquita
On 9/18/09, Andrew Thompson and...@hijacked.us wrote:
On Thu, Sep 17, 2009 at 11:20:22AM -0700,
On Thu, Sep 17, 2009 at 11:20:22AM -0700, Michael Collins wrote:
I was curious about this myself. Even if someone has built a non-free
skills-based ACD using FS I'd like to know about it.
-MC
I guess nobody paid any attention to my Cluecon presentation... :(
On Sun, Sep 13, 2009 at 8:01 AM, mark morreny markmorr...@gmail.com wrote:
Hello
Has any tried setting up an ACD based on skillset? The current out-of-box
version of fifo does not seem to support acd based on agent skillset. Does
anyone have any experience in doing it with some external
...@lists.freeswitch.org
[mailto:freeswitch-users-boun...@lists.freeswitch.org] On Behalf Of
Michael Collins
Sent: Thursday, September 17, 2009 11:20 AM
To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] skill-based ACD
On Sun, Sep 13, 2009 at 8:01 AM, mark morreny markmorr
: [Freeswitch-users] skill-based ACD
This would be a fantastic addition - my company is currently looking to
Asterisk as a potential candidate for this if FS can't do it.
I want FS to win of course :-)
Christian Jensen
Software Development Manager
Back Office
My FS based ACD allows agents to log-in to multiple queues at once
What is the difference between those queues? Does each q require that agents
have a different skill? ie Agent A has skills x,y,z and queue 1,2,3 have
calls about x,y,z - there agent A logins to queue 1,2,3.
2009/9/17 Paweł
see here: *http://en.wikipedia.org/wiki/Skills_based_routing*
On Thu, Sep 17, 2009 at 4:42 PM, Phillip Jones pjinthe...@gmail.com wrote:
My FS based ACD allows agents to log-in to multiple queues at once
What is the difference between those queues? Does each q require that
agents have a
2009/9/17 Paweł Pierścionek pa...@voiceworks.pl
Michael Collins pisze:
On Sun, Sep 13, 2009 at 8:01 AM, mark morreny markmorr...@gmail.com
mailto:markmorr...@gmail.com wrote:
Hello
Has any tried setting up an ACD based on skillset? The current
out-of-box version of
On Thu, Sep 17, 2009 at 12:13 PM, Remko Kloosterman
r.klooster...@mtel.nlwrote:
I have been working on several voice projects in the past with ACD
features, mostly based on TDM technology. It's all commercial stuff, but I
have the experience and I am willing to share that. If anyone wishes to
-boun...@lists.freeswitch.org] *On Behalf Of *Michael
Collins
*Sent:* Thursday, September 17, 2009 11:20 AM
*To:* freeswitch-users@lists.freeswitch.org
*Subject:* Re: [Freeswitch-users] skill-based ACD
On Sun, Sep 13, 2009 at 8:01 AM, mark morreny markmorr...@gmail.com
wrote:
Hello
-users-boun...@lists.freeswitch.org [mailto:
freeswitch-users-boun...@lists.freeswitch.org] *On Behalf Of *Michael
Collins
*Sent:* Thursday, September 17, 2009 11:20 AM
*To:* freeswitch-users@lists.freeswitch.org
*Subject:* Re: [Freeswitch-users] skill-based ACD
On Sun, Sep 13, 2009 at 8
...@lists.freeswitch.org [mailto:
freeswitch-users-boun...@lists.freeswitch.org] *On Behalf Of *Michael
Collins
*Sent:* Thursday, September 17, 2009 11:20 AM
*To:* freeswitch-users@lists.freeswitch.org
*Subject:* Re: [Freeswitch-users] skill-based ACD
On Sun, Sep 13, 2009 at 8:01 AM, mark
On Thu, Sep 17, 2009 at 4:13 PM, Phillip Jones pjinthe...@gmail.com wrote:
I would be interested in this too
Concerning mod_fifo - can you restrict an agent to a slot. So lets say DNIS
A is for product A and DNIS B product B - some agents know both - some know
just 1 product - would
I've worked with a few of these commercial systems, so let me provide my perspective. Or just skip to the end for my solution. Disclaimer: I am not an expert with all things mod_fifo can do.
First, I don't like the idea of using the work "skill" because I am one of those in the camp that the work
Hello
Has any tried setting up an ACD based on skillset? The current out-of-box
version of fifo does not seem to support acd based on agent skillset. Does
anyone have any experience in doing it with some external scripting using
lua or javascript?
I am interested in hearing how others may have
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