In
<77142d37c0c3c34da0d7b1da7d7ca3473...@nwt-s-mbx1.rocketsoftware.com>,
on 03/07/2012
at 11:36 PM, Bill Fairchild said:
>My real main subtle point was that we who try to give an answer need
>to remember to compose our text so that it comes across as helpful;
There can be significant dis
-Original Message-
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of
Greg Shirey
Sent: Wednesday, March 07, 2012 4:52 PM
To: IBM-MAIN@bama.ua.edu
Subject: Re: Customer Service, the good and the bad...
>If the point to which I responded was that many of
Well, I don't believe I suggested that all who read and post here have equal
knowledge and experience. If that were a prerequisite for a discussion group,
I can't imagine how one would ever get formed. (And then what would be
discussed??)
But I don't see how asking a question to this group
I have no current experience with PC service, but I have a lot of
experiences with enterprise equipment service. I have no doubt what
company is the worst in that category.
Some examples:
- they didn't included *internal* cables. No clue about such requirement
also.
- they deliver tape system,
Greg Shirey wrote:
I get your drift, but have to disagree, respectfully. This is a
discussion group, not a technical support service. IMO, there are no
customers here.
I think Bill Fairchild would agree that an occasional thread here
takes the form of a discussion between people who are, to a
I get your drift, but have to disagree, respectfully. This is a discussion
group, not a technical support service. IMO, there are no customers here.
Regards,
Greg Shirey
Ben E. Keith Company
-Original Message-
From: IBM Mainframe Discussion List On Behalf Of Bill Fairchild
Sent: Wed
ill Fairchild
>
> -Original Message-
> From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf
> Of Scott Ford
> Sent: Wednesday, March 07, 2012 9:08 AM
> To: IBM-MAIN@bama.ua.edu
> Subject: Re: Customer Service, the good and the bad...
>
> It help
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of
Scott Ford
Sent: Wednesday, March 07, 2012 9:08 AM
To: IBM-MAIN@bama.ua.edu
Subject: Re: Customer Service, the good and the bad...
It helps when the customer support rep speaks and understands English. Had a
neighbor with
It helps when the customer support rep speaks and understands English. Had a
neighbor with laptop to router problem , she was frustrated for three
days..turned out o be a simple issue..
There also seems to be a bit of a epidemic of people would don't read or refuse
to read manuals...A good manu
On Tue, Mar 6, 2012 at 11:55 AM, Dale Miller wrote:
> When my wife's windoze machine neared end-of-life, we bought her a new HP
> laptop. I had to spend a lot of time fixing problems my wife encountered
> because of HP's tactic of pasting HP-specific crud on top of windoze, but
> eventually, we go
Abbreviate F*** THIS or F***DISK to FDISK to clear up the installed
but uninstallable crapware they give you. Even the uninstalled stuff
usually makes your machine run slow, so start fresh. Usually used
right out of the box. And if it runs with the windows stuff, the add
on stuff probably does n
When my wife's windoze machine neared end-of-life, we bought her a new
HP laptop. I had to spend a lot of time fixing problems my wife
encountered because of HP's tactic of pasting HP-specific crud on top
of windoze, but eventually, we got things working in an understandable
way. But then .
Digital drive. I received
> exemplary service from one of the guys on the floor, so I said nice things
> about him to his boss. Could have knocked that boss over with a feather, and
> that's a real shame.
>
>
>
>
>
> Linda
>
>
>
> -
Shmuel Metz (Seymour J.) wrote:
>>"Five ways your customers say they are unhappy"
>>www.theregister.co.uk/2011/03/30/crm_customer_satisfaction/
>6. Leave.
>The best way to retain customers is to treat every customer as importamt; you
>never know who has the ear of the CEO and you never know whe
the guys on the floor, so I said nice things about him to
his boss. Could have knocked that boss over with a feather, and that's a real
shame.
Linda
- Original Message -
From: "Scott Ford"
To: IBM-MAIN@bama.ua.edu
Sent: Sunday, March 4, 2012 10:25:27 P
In <4f53e486.3060...@gabegold.com>, on 03/04/2012
at 04:54 PM, Gabe Goldberg said:
>"Five ways your customers say they are unhappy"
>www.theregister.co.uk/2011/03/30/crm_customer_satisfaction/
6. Leave.
The best way to retain customers is to treat every customer as
importamt; you never know
>
>
> All I did was to call them, explain the problem nicely and ask if there was
> there anything they could do for me.
>
>
>
> Linda
>
>
>
> - Original Message -----
>
>
> From: "Gabe Goldberg"
> To: IBM-MAIN@bama.
I did was to call them, explain the problem nicely and ask if there was
there anything they could do for me.
Linda
- Original Message -
From: "Gabe Goldberg"
To: IBM-MAIN@bama.ua.edu
Sent: Sunday, March 4, 2012 1:54:14 PM
Subject: Re: Customer Service, the good and th
Long ago, a friend had an IBM PS/2. The monitor failed.
Being a mainframer, she called hardware support -- the same number she'd call
for a broken mainframe. IBM promptly dispatched a CE to her house; he replaced
the monitor, cleaned up any mess, and departed in his unmarked white van.
More re
In
,
on 03/03/2012
at 08:16 AM, Robert Prins said:
>I hope this doesn't offend anyone, but here's a short story about
>customer service...
It doesn't offend me, but we differ as to what constitutes good
service. If I have to contact the CEO in order to get service then
there is a major proble
On 3/3/2012 3:16 AM, Robert Prins wrote:
Needlessly to say, when I bought a new PC for myself at the beginning
of this year, and a new notebook for my wife, I stayed away as far as
possible from HP.
I don't know if my experience was an exception, but even if it was,
that is no way to treat your
Mike,
I could say a lot about this I had a hitachi 2TB drive fail less than 30days
after purchase, their tech support jerked my chain for a week, until I called
and demanded to speak to the manager.
The issue was the label on the drive was a little unglued, hence the thy
assume, I tampered with
Last entry on the first page:
> http://en.community.dell.com/support-forums/laptop/f/3518/t/19353745.aspx
>I have an XPS 17 with the same USB 3.0 Controler (resenas), and i have the
>problem with an external hard drive Verbatim 500 Go USB 3.0.
>With the default drivers (v2.0.4.0) when I connect
I understand your frustrations with HP but Dell aren't much better!
Take a read of the following thread about the poor souls who have been
experiencing USB 3 problems with their XPS 15/17 laptops. The thread goes
for 68 pages and was started in November 2010. And Dell still hasn't
rectified the p
I stopped reading when you said "HP". Ne'er a worse disaster hath been wrought.
My experiences included HP sending the wrong replacement HD (IDE
instead of SATA, although of course they knew the machine was
SATA-only), then sending TWO SATAs and closing the ticket, so I
couldn't have returned the
Hi,
I hope this doesn't offend anyone, but here's a short story about
customer service...
Once, in a very grey past, I bought a copy of OS/2, and with it came a
card that entitled me to two years worth of free updates. I duly send
it back to IBM and it was met with silence. Eventually, just a few
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