In 524900a1.40...@yahoo.com, on 09/30/2013
at 12:40 AM, Thomas Kern tlk_sysp...@yahoo.com said:
I like to account for four different types of service time for SLAs.
5. Environmental outages
a. Earthquake
b. Flood
c. Squirrel
d. War
Such environmental outages should not count
On Mon, 30 Sep 2013 00:40:01 -0400, Thomas Kern tlk_sysp...@yahoo.com wrote:
I like to account for four different types of service time for SLAs.
Scheduled Maintenance Windows: These are predefined, scheduled,
well-publicized and should not count against an SLA.
Scheduled Outages: These are
I do not like changing the actual time value, if the Scheduled Outage is
one hour, it is reported as One Hour, but all parties concerned
understand that that is not as impacting as a one hour Unscheduled
Outage which gives no one any warning.
I also leave it up to the management negotiators
On Sat, 28 Sep 2013 19:59:05 +0200, R.S. r.skoru...@bremultibank.com.pl wrote:
It seems that all of three gentlemen above (Skip, Mark, Mike) can
perform as many outages as they want, oops they NEED.
Wouldn't even go as far as need. The point is, once the IPL is approved
and scheduled, it
I like to account for four different types of service time for SLAs.
Scheduled Maintenance Windows: These are predefined, scheduled,
well-publicized and should not count against an SLA.
Scheduled Outages: These are outages for maintenance, upgrades etc that
cannot wait until the next
W dniu 2013-09-24 18:42, Mike Shorkend pisze:
Same here
Well,
disclaimer mode on
Maybe this is my misunderstanding of scheduled participle.
disclaimer off
I don't buy it!
It seems that all of three gentlemen above (Skip, Mark, Mike) can
perform as many outages as they want, oops they NEED.
Same here
On Mon, Sep 23, 2013 at 8:21 PM, Mark Zelden m...@mzelden.com wrote:
On Mon, 23 Sep 2013 08:03:40 -0700, Skip Robinson
jo.skip.robin...@sce.com wrote:
Although some may disapprove of our practice, it has been in place for
decades. Our SLAs apply to unscheduled outages. As long
Although some may disapprove of our practice, it has been in place for
decades. Our SLAs apply to unscheduled outages. As long as an outage is
scheduled, approved, advertized to affected clients, and completed on
time, we are not dinged for it. Of course we try to minimize scheduled
outages,
On Mon, 23 Sep 2013 08:03:40 -0700, Skip Robinson jo.skip.robin...@sce.com
wrote:
Although some may disapprove of our practice, it has been in place for
decades. Our SLAs apply to unscheduled outages. As long as an outage is
scheduled, approved, advertized to affected clients, and completed on
