re: [LegacyUG] starting a new group!

2015-12-30 Thread Jim Terry/Support
Nancy, There is a Legacy User Grouop list at http://www.legacyfamilytree.com/UsersGroups.asp . There are also some basic instructions for start a grouop at the bottom of this webpage. Jim Legacy Family Tree Technical SUpport Original Message > From: "N. G. Craig"

re: [LegacyUG] File ID field

2015-12-04 Thread Jim Terry/Support
Marie, Click on Reports > Other Reports > File ID. The File ID Report has three options for sorting. Jim Technical Support Legacy Family Tree Original Message > From: mvmc...@aol.com > Sent: Friday, December 04, 2015 1:39 PM > To: legacyusergroup@LegacyUsers.com > Subject:

re: [LegacyUG] Living list

2015-11-25 Thread Jim Terry/Support
You can create a Search List (a subset of the Name List) for people whose Living status is Yes: 1. Click Search on the menu bar and select Find to open the Search window. 2. Click on the Detail Search tab and then set the following 'Primary Conditions': Look for whom? = Individual Where

re: [LegacyUG] Legacy on a Mac

2015-11-24 Thread Jim Terry/Support
Ila, Please see the article "Installing Legacy on a Mac or Linux computer" at http://support.legacyfamilytree.com/article/AA-00417. Jim Technical Support Legacy Family Tree Original Message > From: "Ila East" > Sent: Tuesday, November 24, 2015 6:53

re: [LegacyUG] Why don't I receive emails?

2015-11-18 Thread Jim Terry/Support
Ed, I have manually reset your LUG subscription, which should fix the problem. I do not know why email suddenly stop going to some people, like you. Typically when I check their subscriptions, they appear to be subscribed and I just click Save to reset and close their screen and all is well.

re: [LegacyUG] Converting FamilySearch copied sources

2015-11-16 Thread Jim Terry/Support
Kyle, It's just a very general citation to let people known the information was downloaded from FamilySearch.org. To get more specific source citations, please go to the Sources tab in Legacy FamilySearch. You can upload and download specific sources (if there are any). Jim, Technical Support

re: [LegacyUG] Allowing family members to update tree

2015-10-07 Thread Jim Terry/Support
David, What tree are you referring to? Jim Technical Support Legacy Family Tree Original Message > From: "David Davis" > Sent: Wednesday, October 07, 2015 6:45 AM > To: legacyusergroup@LegacyUsers.com > Subject: [LegacyUG] Allowing family members

re: [LegacyUG] Re my earlier query regarding travel authority

2015-09-25 Thread Jim Terry/Support
Helen, In 1899, my great-grandfather obtained a passport issued from Vienna that covered the whole family, each person by name. I created a Passport Event for my great- grandfather, and attached the source and then shared his Event with everyone named in the document. Jim Legacy Family Tree

re: [LegacyUG] Travel authority

2015-09-25 Thread Jim Terry/Support
Helen, I suggest using the Generic source template. It's laudable that want something that's not out of symc with other people, but on the other hand there will always be an odd source now and then that doesn't quite fit any of the standard templates. Jim Legacy Family Tree Technical Support

RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

2015-08-28 Thread Jim Terry/Support
heard of a software company having a list of known bugs. There are none so blind as those that will not see. Brian in CA -Original Message- From: Jim Terry/Support [mailto:jimte...@legacyusers.com] Sent: Thursday, August 27, 2015 8:31 AM To: legacyusergroup@LegacyUsers.com

Re: [LegacyUG] Bug items List (used to be Same sex Marriages)

2015-08-27 Thread Jim Terry/Support
I can't find any of our competitors that publish a list of bug and issues. Nor has anyone been able to point me to any, despite assertion from some users that this is common practice and that we are the exception. Jim Technical Support Legacy Family Tree Original Message

RE: [LegacyUG] Bug items List (used to be Same sex Marriages)

2015-08-27 Thread Jim Terry/Support
I have spent some time searching the support pages for RootsMagic and Family Tree Maker looking for their bug lists, but haven't found them yet, If anyone knows where I can find them, I honestly would like to see them. I probably missed something. Thanks in advance. Jim Technical Support Legacy

Re: [LegacyUG] Bug items List (used to be Same sex Marriages)

2015-08-27 Thread Jim Terry/Support
Dave, That I understand and sympathize with. Just send a message to support and ask what going on. We also try our best to notify people who have reported bugs and keep their email addresses in the bug reports for that purpose. Jim Technical Support Legacy Family Tree Original Message

RE: [LegacyUG] Same sex Marriages

2015-08-26 Thread Jim Terry/Support
Adrian, It's not secrecy at all. Some changes like allowing same sex relationships/marriages affect many aspects of Legacy, like reports, events, file maintenance, etc. It takes time and testing. I presume things that crash Legacy and affect the largest numbers of users probably get the

RE: [LegacyUG] Same sex Marriages

2015-08-26 Thread Jim Terry/Support
in the pipeline for a very long time Best regards Stan Baker -Original Message- From: Jim Terry/Support [mailto:jimte...@legacyusers.com] Sent: Thursday, August 27, 2015 2:59 AM To: legacyusergroup@LegacyUsers.com Subject: re: [LegacyUG] Same sex Marriages Sorry about the link. Try http

Re: [LegacyUG] Same sex Marriages

2015-08-26 Thread Jim Terry/Support
Jamie, I know not everyone has MS Access, that's why I said in my initial reply to Stan Baker, If you need assistance with the work around, please send me a message at supp...@legacyfamilytree.com. Jim Technical Support Legacy Family Tree Original Message From: Jamie

re: [LegacyUG] Same sex Marriages

2015-08-26 Thread Jim Terry/Support
Sorry about the link. Try http://support.legacyfamilytree.com/article/AA-00549 (without the period). Jim Technical Support Legacy Family Tree Original Message From: Jim Terry/Support jimte...@legacyusers.com Sent: Wednesday, August 26, 2015 7:52 AM To: legacyusergroup

re: [LegacyUG] Same sex Marriages

2015-08-26 Thread Jim Terry/Support
Stan, Please see the support article Same Sex Couples at http://support.legacyfamilytree.com/article/AA-00549. If you need assistance with the work around, please send me a message at supp...@legacyfamilytree.com. Jim Technical Support Legacy Family Tree Original Message

re: [LegacyUG] Housecleaning

2015-08-12 Thread Jim Terry/Support
Barton, It sounds like a good plan to me. Too many old backup files can be confusing and they take up disk space. I try to keep just two or three of the most recent backups. Too many copies of your fdb file saved with slightly different file names (or the same file name but in different folders)

Re: [LegacyUG] New Legacy Update - We need your help testing

2015-07-29 Thread Jim Terry/Support
I resolved the problem by doing a clean removal of 8.0.0.506 and then reinstalled. Problem fixed. Jim Legacy Family Tree Technical Support Original Message From: Eliz Hanebury elizhg...@gmail.com Sent: Tuesday, July 28, 2015 7:53 PM To: legacyusergroup@LegacyUsers.com

re: [LegacyUG] New Legacy Update - We need your help testing

2015-07-28 Thread Jim Terry/Support
Ken, I found a serious issue which I re-opened in our tracking system: Clicking the 'Customize the Toolbar' button in the lower right corner of My Toolbar crashes Legacy. Can anyone else reproduce this? Jim Legacy Family Tree Technical Support Original Message From:

re: [LegacyUG] Search Function Anomalies

2015-07-20 Thread Jim Terry/Support
Brian, I have confirmed this bug and entered it into our bug tracker as Detailed Search issue 5815. Jim Legacy Family Tree Technical Support Original Message From: Brian L. Lightfoot br...@the-lightfoots.com Sent: Sunday, July 19, 2015 1:07 PM To:

re: [LegacyUG] Potential Problem with dates

2015-07-17 Thread Jim Terry/Support
Adrian, I am sorry for the joke. We don't always get it right in tech support, especially when we have just a sentence or two worth of problem description and don't have the family file to examine and test. Jim :) Legacy Family Tree Technical Support Original Message From:

RE: [LegacyUG] Potential Problem with dates

2015-07-17 Thread Jim Terry/Support
for the suggestions Jim. I have tried the check and repair several times, but it didn't fix the problems. So I will now give your second suggestion a try. Thanks Ron -Original Message- From: Jim Terry/Support [mailto:jimte...@legacyusers.com] Sent: Friday, July 17, 2015 16:10

re: [LegacyUG] Potential Problem with dates

2015-07-17 Thread Jim Terry/Support
Ron, Sometimes i have had a record for a person that has unusual problems like you are reporting. I have fixed the problem with check and repair. See http://support.legacyfamilytree.com/article/AA-00749 for the steps. On extremely rare occasions the only way I could fix a problematic record is

re: [LegacyUG] Potential Problem with dates

2015-07-17 Thread Jim Terry/Support
Jim I'm sorry but that seems the answer given to all problems even when the user has stated he had tried that and it does not fix the problem as Ron has said. Adrian Sent from my android device. -Original Message- From: Jim Terry/Support jimte...@legacyusers.com

re: [LegacyUG] About merging order

2015-07-07 Thread Jim Terry/Support
Ian, When merging duplicate records within your family file, Legacy's Automerge feature can be used to automatically merge records that it determines are most certainly the same person. After the first pair of duplicates is encountered that can be AutoMerged, Legacy offers to run through the

re: [LegacyUG] Report question

2015-07-01 Thread Jim Terry/Support
Thelma, I have been looking at the 112 reports that Legacy creates, but I am sorry to say none of them give counts by relationships. Jim Legacy Family Tree Technical Support Original Message From: Thelma Martin thelmalhmar...@gmail.com Sent: Tuesday, June 30, 2015 7:41 PM

re: [LegacyUG] People Using Specific Location

2015-06-29 Thread Jim Terry/Support
George, This is a known Shared Event issue that is listed in our bug tracking system. Jim Legacy Family Tree Technical Support Original Message From: GeoPappas papp...@gmail.com Sent: Monday, June 29, 2015 6:50 AM To: legacyusergroup@LegacyUsers.com Subject: [LegacyUG]

Re: [LegacyUG] People Using Specific Location

2015-06-29 Thread Jim Terry/Support
Location Jim: Thanks. Are there any place to fix the issue? On Mon, Jun 29, 2015 at 10:30 AM, Jim Terry/Support jimte...@legacyusers.com wrote: George, This is a known Shared Event issue that is listed in our bug tracking system. Jim Legacy Family Tree Technical Support

Re: [LegacyUG] People Using Specific Location

2015-06-29 Thread Jim Terry/Support
Sent: Monday, June 29, 2015 11:32 AM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] People Using Specific Location Jim: Sorry, I meant to ask if there were any plans to fix the issue. On Mon, Jun 29, 2015 at 11:48 AM, Jim Terry/Support jimte...@legacyusers.com wrote

re: [LegacyUG] Lockup, wrong record displayed and Error 381 (Strange behavour)

2015-06-26 Thread Jim Terry/Support
Adrian, I think a simple check and repair will fix the problem. Please see the article How to Check/Repair your family file - Legacy 8 at http://support.legacyfamilytree.com/article/AA-00374. Jim Technical SUpport Legacy Family Tree Original Message From: Adrian Purkiss

re: [LegacyUG] Lockup, wrong record displayed and Error 381 (Strange behavour)

2015-06-26 Thread Jim Terry/Support
that finds no problem. Also have passed file through export to new legacy file and problems still occur. Regards Adrian Ps I have 15 plus years access experience so understand about file repare, compact etc. Sent from my android device. -Original Message- From: Jim Terry/Support jimte

Re: [LegacyUG] Possible glitch in programming

2015-06-19 Thread Jim Terry/Support
Yes, I was able to duplicate Jenny's glitch and put it in our bug tracking system. Jim Legacy Technical Support Original Message From: Jenny M Benson ge...@cedarbank.me.uk Sent: Friday, June 19, 2015 12:14 PM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG]

Re: [LegacyUG] Ahnentafel Report

2015-05-18 Thread Jim Terry/Support
condensed than that two you mentioned. Individuals are numbered, and you double that number to find the father's number, and add one to find the mother. Gene On Mon, May 18, 2015 at 9:46 AM, Jim Terry/Support jimte...@legacyusers.com wrote: Gene, Legacy 8 creates one chart and one report

re: [LegacyUG] Ahnentafel Report

2015-05-18 Thread Jim Terry/Support
Gene, Legacy 8 creates one chart and one report that use Ahnentafel numbering: The Pedigree Chart and the Ancestor Report. To create a Pedigree Chart click on Reports on the menu bar and select Pedigree Chart. To create an Ancestor Report, click on Reports and select Ancestor Report. For

re: [LegacyUG] Merge Idividuals loses Internet Website

2015-05-08 Thread Jim Terry/Support
Richard, I have tested this problem, but I cannot duplicate it. My Internet Website links attached to Event sources are merging correctly from the right person into the left person and the links in the event Source Media Galleries work after merging. I have a couple of suggestions: 1. Make sure

Re: [LegacyUG] Add Event/Fact

2015-04-30 Thread Jim Terry/Support
Gillian, There is also another way to do this. Legacy starts with a few built-in lists. These include common Source Types, Event Definitions, Marriage Statuses, Child Statuses, To-Do Categories, and Temple Names. To restore master lists to their original contents: 1. Click on File File

Re: [LegacyUG] Add Event/Fact

2015-04-30 Thread Jim Terry/Support
button and confirm with Yes that you want to reset the Event Sentences you their default wording. What should that last part say? Howland Davis -Original Message- From: Jim Terry/Support jimte...@legacyusers.com To: legacyusergroup legacyusergroup@LegacyUsers.com Sent: Thu

Re: [LegacyUG] .LDB file

2015-04-28 Thread Jim Terry/Support
downloading! Gary Crull On Tue, 28 Apr 2015 09:09:18 -0700 Jim Terry/Support jimte...@legacyusers.com writes: Gary, The LDB files are Record-Locking Information files. They are a temporary file made when a Legacy family file opens and they are automatically deleted when it closes properly

re: [LegacyUG] .LDB file

2015-04-28 Thread Jim Terry/Support
Gary, The LDB files are Record-Locking Information files. They are a temporary file made when a Legacy family file opens and they are automatically deleted when it closes properly. If for any reason Legacy closes prematurely or crashes, the LDB files don't get deleted. You can safely delete them

re: [LegacyUG] Family Search Sync

2015-04-14 Thread Jim Terry/Support
Ila, There is no one cause of the Access Violation error in Legacy FamilySearch. I have noted that I can reproduce the error when exiting Legacy under certain conditions. For example if Legacy FamilySearch is busy collecting possible duplicates and I decide to quit the program in the middle of

Re: [LegacyUG] Any Way to Mark a PERSON as Never Married?

2015-04-07 Thread Jim Terry/Support
In a case of in vitro fertilization there is a father and he is Unknown. We haven't started cloning people yet, so for now there is still a biological father and biological mother. Jim Legacy Technical Support Original Message From: MikeFry emjay...@gmail.com Sent: Tuesday,

Re: [LegacyUG] Any Way to Mark a PERSON as Never Married?

2015-04-07 Thread Jim Terry/Support
mother? Modern science and 21st century laws are making relationships much more complex... :-) john. At 11:10 AM 4/7/2015, Jim Terry/Support wrote: In a case of in vitro fertilization there is a father and he is Unknown. We haven't started cloning people yet, so for now there is still

Re: [LegacyUG] Any Way to Mark a PERSON as Never Married?

2015-04-07 Thread Jim Terry/Support
users. john. At 02:39 PM 4/7/2015, Jim Terry/Support wrote: John, Legacy users are free to create whatever Marriage Status they want and create whatever wording options they want to handle the majority of the most bizarre, unlikely relationships or non-relationships they can think about

re: [LegacyUG] GEO Database

2015-03-06 Thread Jim Terry/Support
Nick, The following three support artcles should be very helpful: . Geo database could not be found at http://support.legacyfamilytree.com/article/AA-00730 . Geo Location DB - installation tips at http://support.legacyfamilytree.com/article/AA-00383 . Geo Location Database Quick Guide at

re: [LegacyUG] Printing Alphabetical Names List

2015-03-04 Thread Jim Terry/Support
Ila, Please see the article Index View - How to print it at http://support.legacyfamilytree.com/article/AA-00564 for the steps to print the Name List alphabetically. Jim Legacy Technical Support Original Message From: Ila East sunnydays1...@gmail.com Sent: Wednesday,

RE: [LegacyUG] Place names sorting

2015-02-20 Thread Jim Terry/Support
Bobby, The extra commas inserted by the Geo Location DB into places in the Master Location List can be removed from reports and charts. Click the Report Options button (has a pencil, ruler and triangle) and select the Format tab. See Locations and the use of Commas at

Re: [LegacyUG] Oh-oh!

2015-02-19 Thread Jim Terry/Support
Here are some things that may help stop data corruption and data loss: . Always do Check/Repair before and after updating/upgrading the Legacy program; before and after importing one file into another; before and after merging duplicate persons, etc. . Use an uninterruptable power supply or APC

RE: [LegacyUG] Oh-oh!

2015-02-19 Thread Jim Terry/Support
, because someone else complained of a similar circumstance, this may not be as random an event as I thought. If the programmers want to look at my database, I've kept it but renamed it from Lightfoot.fdb to Lightfoot.fubar, 240 MBs. Brian in CA -Original Message- From: Jim Terry

re: [LegacyUG] other Legacy files

2014-12-19 Thread Jim Terry/Support
John, There are several ancillary files that may show in the data folder where the family file (.FDB) is saved. They do not contain any family tree information. If you delete the ancillary files, Legacy will simply recreate them as needed. These files include but are not resistricted to: .CB=

Re: [LegacyUG] how to...

2014-11-21 Thread Jim Terry/Support
Cheri, There are two articles in our Knowledge Base that will help you with Legacy FamilySearch: How to use Legacy FamilySearch to Share Information with the Family Tree at FamilySearch.org at http://support.legacyfamilytree.com/article/AA-00880 . There are two PDF files for download here are

Re: [LegacyUG] how to...

2014-11-21 Thread Jim Terry/Support
The source that transfers to Legacy automatically is very generic - just the name of the person, their FSID and the website address. What Cheri is asking about are the specific sources of information attached to people's vital information and other events in the FamilyTree at FamilySearch.

re: [LegacyUG] how to...

2014-11-20 Thread Jim Terry/Support
Cheri, The correct way is to first enter the two children. Next, in Family View, right-click on one of the twins and select Children's Settings from the popup menu to open the Edit Children screen. Highlight the first twin and set his/her Child Status to Twin, then do the same for the second

re: [LegacyUG] I need to down load Legacy 7

2014-11-19 Thread Jim Terry/Support
Lloyd, Please see the article Downloads for Previous Versions of Legacy Family Tree at http://support.legacyfamilytree.com/article/AA-00899. Use your Legacy 7.5 customer number to unlock the Deluxe features. Jim Technical Support Legacy Family Tree Original Message From:

re: [LegacyUG] I need to down load Legacy 7

2014-11-19 Thread Jim Terry/Support
Use http://support.legacyfamilytree.com/article/AA-00899 (without the period). Original Message From: Jim Terry/Support jimte...@legacyusers.com Sent: Wednesday, November 19, 2014 7:36 AM To: legacyusergroup@LegacyUsers.com Subject: re: [LegacyUG] I need to down load Legacy

Re: [LegacyUG] Date Last Edited in Legacy 8.0.0.454

2014-11-10 Thread Jim Terry/Support
Steve, To see the the Modified Date window, mouseover the lower right corner of the Legacy screen and click on the small white box that appears. Visit http://support.legacyfamilytree.com/article/AA-00920 for more information on modified dates. Jim Legacy Family Tree Technical Support

Re: [LegacyUG] Rules for Entering Place Names in England and Canada

2014-11-05 Thread Jim Terry/Support
I should live long! Jim Legacy Technical Support On Wed, Nov 5, 2014 at 8:48 AM, Brian L. Lightfoot br...@the-lightfoots.com wrote: Technically, every spot on earth is moving.ever so slowly. But in our lifetime, the measurable differences are so small. Here is Wikipedia's answer: The

Re: [LegacyUG] Legacy 8 Deluxe slow or not responding

2014-10-24 Thread Jim Terry/Support
Legacy 8.0 will respond faster is the Potential Problems icons (indicators) are turned off. Click on Options Customize 8. View and uncheck 8.12 Monitor Potential Problems and then click Save. Jim Legacy Family Tree Technical Support Original Message From: Sherry/Support

Re: [LegacyUG] Legacy 8 Deluxe slow or not responding

2014-10-24 Thread Jim Terry/Support
Yeah, I had a user last week use some tools like this and found 8 bad Windows system files. I guess Microsoft does want you to discover things like that. Jim Technical Support Original Message From: grayscot2 graysc...@gmail.com Sent: Friday, October 24, 2014 1:39 PM To:

re: [LegacyUG] Question About Web Presence

2014-10-23 Thread Jim Terry/Support
Jerry, See Web Pages - How to Create and Publish at http://support.legacyfamilytree.com/article/AA-00965 . Jim Legacy Family Tree Technical Support Original Message From: Jerry bearjerca...@gmail.com Sent: Thursday, October 23, 2014 9:44 AM To:

Re: [LegacyUG] Question About Web Presence

2014-10-23 Thread Jim Terry/Support
Jerry, There is no web-based version of Legacy. Jim Legacy Family Tree Technical Support Original Message From: Jerry bearjerca...@gmail.com Sent: Thursday, October 23, 2014 12:13 PM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] Question About Web Presence

re: [LegacyUG] Make a Focus Group

2014-10-17 Thread Jim Terry/Support
Ann, The Save and Load buttons in the Focus Group screen and only for saving and reloading the selections/options you chose for determining who will be exported file or included in a report. It is not the exported file or report itself. Jim Legacy Family Tree Technical Support

re: [LegacyUG] How do I Convert Reports To Word For Editing

2014-10-15 Thread Jim Terry/Support
Al, See Tips for editing RTF reports created by Legacy at http://support.legacyfamilytree.com/article/AA-00550 Original Message From: Alan Wakenhut a...@genealogygenius.com Sent: Wednesday, October 15, 2014 9:36 AM To: legacyusergroup@LegacyUsers.com Subject: [LegacyUG]

re: [LegacyUG] Can FG, TC, and FG files be safely deleted?

2014-10-10 Thread Jim Terry/Support
Jerry, There are several ancillary files that may show in the data folder where the family file (.FDB) is saved. They do not contain any family tree information. If you delete the ancillary files, Legacy will simply recreate them. These files include but are not resistricted to: .CB= Clipboard

re: [LegacyUG] Living status (yes or no)

2014-10-10 Thread Jim Terry/Support
Kathy, 1. Click on Tools Advanced Set Living. 2. Set the cutoff age at the desired level by either typing in the number or by using the up and down arrows of the spin control. 3. Click the Start button. Legacy goes through your entire family file setting the Living flag to NO when it is

re: [LegacyUG] Media File Names

2014-10-09 Thread Jim Terry/Support
William, My advice is do not use RINs in media file names. Over the course of time RINs numbers are likely to change for some individuals as you delete records and merge individuals, which leaves gaps in the RIN sequence (abandoned RINs). Legacy can use these abandoned RINs when you import

Re: [LegacyUG] Can't believe I deleted whole family

2014-10-08 Thread Jim Terry/Support
Sheila, In Legacy 7.5 and earlier versions we frequently experienced users who accidentally deleted their entire family file. Thinking they were deleting just one father-mother family with kids, they would click on File Delete Family File and confirm the deletion. Their whole family file

re: [LegacyUG] Legacy Charting question

2014-10-06 Thread Jim Terry/Support
Jesicca, Click on Publish Order Chart and follow the screen prompts. Jim Legacy Family Tree Technical Support Original Message From: Jessica Morgan jrkmorg...@gmail.com Sent: Sunday, October 05, 2014 9:52 PM To: legacyusergroup@LegacyUsers.com Subject: [LegacyUG] Legacy

RE: [LegacyUG] RUNTIME ERROR 5 again

2014-09-26 Thread Jim Terry/Support
Message- From: Jim Terry/Support [mailto:jimte...@legacyusers.com] Sent: Thursday, September 25, 2014 11:37 PM To: legacyusergroup@LegacyUsers.com Subject: RE: [LegacyUG] RUNTIME ERROR 5 again Geoff, Yes, Check/Repair is excellent preventive maintenance for a variety of run-time errors. You

Re: [LegacyUG] RUNTIME ERROR 5 again

2014-09-26 Thread Jim Terry/Support
Sep 2014 17:28, Jim Terry/Support wrote: Run-time error 5 can happen at different times and when totally different things in Legacy. In order for our programmers to be able to fix a problem they first must be able to reproduce it. If they can't reproduce it, they have no way

re: [LegacyUG] RUNTIME ERROR 5 again

2014-09-25 Thread Jim Terry/Support
Pat, Try a clean removal of Legacy and a fresh re-install. Please see the article Uninstall - how to do a complete and totally clean removal of Legacy 8.0 at http://support.legacyfamilytree.com/article/AA-00926. To do a fresh download of Legacy Family Tree 8.0 Deluxe, please visit

re: [LegacyUG] Events - entered too much information, Not Responding, unable to open

2014-09-09 Thread Jim Terry/Support
Cynthia, I would definitely start with a Check/Repair of your family file to see if this clears the problem you are having with your record. Please see the article How to Check/Repair your family file - Legacy 8 at http://support.legacyfamilytree.com/article/AA-00749 Jim Legacy Family Tree

re: [LegacyUG] Saving a Tagged File

2014-09-05 Thread Jim Terry/Support
Bobby, Try copy and paste into the address bar of your browser. The link in your message includes a period after AA-00949 - remove the period and the link will work fine. Sincerely, Jim Technical Support Legacy Family Tree Original Message From: Bobby Johnson b...@brmemc.net

[LegacyUG] Do you Have a Favorite Detailed Search that you would like to share?

2014-09-03 Thread Jim Terry/Support
I am putting together a how-to support page on Detailed Searches. See http://support.legacyfamilytree.com/article/AA-00950 (it's not finished). Do you Have a favorite detailed search that you would like to share? In particular I am looking for Detailed Searches that use three Conditions. Please

Re: [LegacyUG] Do you Have a Favorite Detailed Search that you would like to share?

2014-09-03 Thread Jim Terry/Support
. Then I set Tag2 for descendants of an ancestor common to the collaborators (within 12 generations). Finally those with Tag1 and Tag2 are exported to a new database and then a nice descendant chart of related collaborators is easy to produce. On Wednesday, September 3, 2014 11:18 AM, Jim Terry

Re: [LegacyUG] Sourcing a blank first name in SourceWriter?

2014-07-01 Thread Jim Terry/Support
And try searching the Internet using terms like Unknown, Unk, ??? and --- entered into a Surname or other field. I guarantee Ancestry, FamilySearch and other genealogy websites will be confused by them and won't return any useful information. Original Message From:

re: [LegacyUG] Charting Warning Message

2014-05-09 Thread Jim Terry/Support
Chick, I don't recall ever hearing about this problem in Legacy Charting 8 before. I have a few questions, the answers which might lead to a solution. . Where is Legacy 8 installed on your computer? . Where is your family file saved on your computer? . Do you save your family file in a 'cloud'

Re: [LegacyUG] Charting Warning Message

2014-05-09 Thread Jim Terry/Support
PM, Jim Terry/Support jimte...@legacyusers.comwrote: Chick, I don't recall ever hearing about this problem in Legacy Charting 8 before. I have a few questions, the answers which might lead to a solution. . Where is Legacy 8 installed on your computer? . Where is your family file

re: [LegacyUG] failure to print most recent generation in descendants book report

2014-05-07 Thread Jim Terry/Support
Judy, 1. Make sure there 7 generations of descendants from the starting person. 2. Make sure that there are no broken links (disconnects) in the descendant line. 3. Check/repair your family file. Click on File File Maintenance Check/Repair and follow the prompts. If any error messages occur

re: [LegacyUG] e-mailing questionnaire

2014-04-24 Thread Jim Terry/Support
Betty, The best you can do in this regard is send the Questionnaire as a text file. Jim Technical Support Legacy Family Tree Original Message From: Betty Campbell betty.ca...@gmail.com Sent: Thursday, April 24, 2014 9:31 AM To: legacyusergroup@LegacyUsers.com Subject:

RE: [LegacyUG] Events in Ancestor Book Report misplaced

2014-04-16 Thread Jim Terry/Support
I spoke too soon. After running Check/Repair on my family file and resetting the ANcestor Book options I can no longer re-create the Events problem. Jim Technical Support Legacy Family Tree Original Message From: C.G. Ouimet c.g.oui...@outlook.com Sent: Wednesday, April 16,

re: [LegacyUG]

2014-04-10 Thread Jim Terry/Support
Judith, Please visit https://www.youtube.com/watch?v=9SOiVC63x_I. Jim Technical Support Legacy Family Tree Original Message From: Judith judithsfamilyt...@gmail.com Sent: Thursday, April 10, 2014 11:37 AM To: legacyusergroup@LegacyUsers.com Subject: [LegacyUG] Hello:

Re: [LegacyUG] Source Quality in Version 8

2014-04-08 Thread Jim Terry/Support
Bob, There is no way to print this information. It is merely a tool to help you evaluate the quality of a source. If you want to submit a suggestions about this, please visit http://www.legacyfamilytree.com/Suggest.asp. Using this online form will enable us to register and evaluate ideas for

Re: [LegacyUG] Very big trouble

2014-03-19 Thread Jim Terry/Support
Yes, we have been getting calls all day and have kept up with them. Sincerely Jim Technical Support Legacy Family Tree Original Message From: Sherry/Support she...@legacyfamilytree.com Sent: Wednesday, March 19, 2014 3:16 PM To: legacyusergroup@LegacyUsers.com Subject: Re:

RE: [LegacyUG] Export to new Legacy family file, error or bug?

2013-12-13 Thread Jim Terry/Support
Dave, I have helped other with this problem. I have done a number of things to fix the persistent error 3021 abd error 91 problem: 1. File Maintenance List Cleanup 2. File Maintenance Check Repair 3. Export all the records to a new Legacy file. 4. Export all the records to a GEDCOM file and

RE: [LegacyUG] Export to new Legacy family file, error or bug?

2013-12-13 Thread Jim Terry/Support
Try the export steps. Original Message From: Dave famho...@gmail.com Sent: December-13-13 2:10 PM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] Export to new Legacy family file, error or bug? Jim, All went ok with the List Cleanup.But when I try the

re: [LegacyUG] Splitting File

2013-11-22 Thread Jim Terry/Support
Diane, Here are two critical things to keep in mind if your entire family file is getting copied in the Split Screen View: 1. When in an Ancestor Options screen, select only 'Direct Line Ancestors' and optionally you can check mark the three boxes under Direct Line Ancestors. Do not select

Re: [LegacyUG] Legacy and Chromebook

2013-10-24 Thread Jim Terry/Support
I did some googling. Chromebook is a personal computer running Chrome OS. Chrome OS is a Linux-based operating system designed by Google to work primarily with web applications (cloud-based). Legacy can't run on it. JIm Legacy Technical Support Original Message From: Ronald

re: [LegacyUG] What is the file for?

2013-09-05 Thread Jim Terry/Support
Michele, I have a question, the answer which should tell me what happened. Where is Legacy installed on your computer? Start Legacy and click on Help General Information and look at the Legacy Path field. What does it say? Jim Legacy Technical Support Original Message From:

RE: [LegacyUG] Same gender marriage???

2013-08-16 Thread Jim Terry/Support
Legacy won't let you do a same sex marriage or partnership. This may change in a future version of Legacy, but version 8.0. There is a work-around. Before you start, backup the family file. The first steps are exactly what you do when entering a straight couple. The change in sex is made in

RE: [LegacyUG] Same gender marriage???

2013-08-16 Thread Jim Terry/Support
This may change in a future version of Legacy, but *not* version 8.0. Original Message From: Jim Terry/Support jimte...@legacyusers.com Sent: Friday, August 16, 2013 5:03 PM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] Same gender marriage??? Legacy won't

re: [LegacyUG] Migration of Data/photos.

2013-08-01 Thread Jim Terry/Support
Les, Making a multimedia backup (a zipped file) and restoring it (extracting or unzipping it) is the best way of moving multimedia files (pictures, sound and video files) attached to a family file from one computer to a new computer, or to send them to another person along with a GEDCOM file.

Re: [LegacyUG] one Question

2013-05-13 Thread Jim Terry/Support
The only time it is necessary to detach a spouse when clicking Edit Swap Husband and Wife, is if one, or both, of the spouse have been married more than once. Jim Legacy Family Tree Technical Support Original Message From: Mary Young m...@cmy.org.uk Sent: Monday, May 13,

re: [LegacyUG] Exporting/Importing Files

2013-02-13 Thread Jim Terry/Support
When you want to transfer information from the Family Tree Maker program, you have to first export a GEDCOM file from it and then as the second step import the file into Legacy. The steps for creating a GEDCOM file from the various versions of Family Tree Maker are listed at

re: [LegacyUG] Size of data base

2013-01-14 Thread Jim Terry/Support
George, Here are some things that can change your family file size (some are obvious, some are not): 1. Check and Repair and File Compacting will reduce a file size by deleting unused/unreferenced data without affecting the number of individuals in it. 2. Merging duplicate records and deleting

re: [LegacyUG] Building Web Site

2012-11-16 Thread Jim Terry/Support
Dennis, Open the Web Page Creation tool and click the Reset button in the lower right. Next, reselect your webpage options and then recreate your Individual web. This may resolve the source citations problem. Jim Legacy Family Tree Technical Support Original Message From:

Re: [LegacyUG] Building Web Site

2012-11-16 Thread Jim Terry/Support
Dennis, Try these steps: 1. With Legacy closed, please browse into the Legacy folder on your hard drive and delete the WebPage.USR file and also the Legacy.exe program file. 2. Next, go to http://www.legacyfamilytree.com/DownloadUpdate.asp and run the update. This will replace the deleted

re: [LegacyUG] Another question regarding web site creation

2012-11-01 Thread Jim Terry/Support
I was in Brooklyn and Queens just last Saturday. What a difference just two days and catasrophice storm can make. Jim Technical Support Legacy Family Tree Original Message From: Richard Falzini rfalz...@yahoo.com Sent: Wednesday, October 31, 2012 9:09 PM To:

RE: [LegacyUG] Another question regarding web site creation

2012-11-01 Thread Jim Terry/Support
web site creation Are you saying a hurricane can knock pictures off a web site? All together nowgroan Brian in CA -Original Message- From: Jim Terry/Support [mailto:jimte...@legacyusers.com] Sent: Thursday, November 01, 2012 7:55 AM To: LegacyUserGroup@LegacyUsers.com

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