RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread grayscot2
, December 13, 2013 10:28 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 Legacy v7.5 is actually an upgrade to v7 so you should have only that version on your computer. Go to Start menu All Programs and use the uninstall in the Legacy folder there. You

RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Judith
registry files. I don't want to mess up legacy 8, but I can reinstall that if needed. Judith -Original Message- From: grayscot2 [mailto:graysc...@gmail.com] Sent: Saturday, December 14, 2013 5:46 AM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] Uninstalling Legacy 7.5

RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread grayscot2
, December 13, 2013 10:28 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 Legacy v7.5 is actually an upgrade to v7 so you should have only that version on your computer. Go to Start menu All Programs and use the uninstall in the Legacy folder there. You

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Sherry/Support
, December 14, 2013 01:00 PM To: legacyusergroup@legacyusers.com Subject: RE: [LegacyUG] Uninstalling Legacy 7.5 I reinstalled Legacy 7, and was able to uninstall it. However, I still have Legacy 7.4 in my C:drive with no INSTALL.LOG.FILE, is there a solution. If I delete it all, all the files under

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread grayscot2
From: Sherry/Support [she...@legacyfamilytree.com] Sent: Saturday, December 14, 2013 01:47 PM To: legacyusergroup@legacyusers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 Legacy v7 and v8 have different install folders. v7.5 won't

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Sherry/Support
v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she circumvented the standard install or update. v8 goes to the c:\Program Files folder. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 14,

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread grayscot2
...@legacyfamilytree.com] Sent: Saturday, December 14, 2013 02:52 PM To: legacyusergroup@legacyusers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she circumvented the standard

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Ron Bernier
...@legacyfamilytree.com javascript:;] Sent: Saturday, December 14, 2013 02:52 PM To: legacyusergroup@legacyusers.com javascript:; Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread JV Leavitt
It might be helpful for support to know that this has been a problem for some. I saw a similar sequence of events when I was uninstalling version 7.5 -- I think last week. Running the program 'unwise.exe' is what finished the job for me. The version 8 program appears to pick up some settings

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread grayscot2
. From: Ron Bernier [ronaldbern...@bernfrin.net] Sent: Saturday, December 14, 2013 04:13 PM To: legacyusergroup@legacyusers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 What is tech support supposed to admit.  When the majority of users have been able

RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Don Hanson
/HowToLieWithStatistics Don From: Ron Bernier [mailto:ronaldbern...@bernfrin.net] Sent: Saturday, December 14, 2013 4:13 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 What is tech support supposed to admit. When the majority of users have been able

RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread John B. Lisle
:13 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 What is tech support supposed to admit. When the majority of users have been able to uninstall 7.xx without any issue, I fail to see what tech support is supposed to admit. It always amuses me when one out

RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-14 Thread Judith
you through the process. Judith -Original Message- From: grayscot2 [mailto:graysc...@gmail.com] Sent: Saturday, December 14, 2013 2:40 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 We've had a number of people with uninstalling problems

Re: [LegacyUG] Uninstalling Legacy 7.5

2013-12-13 Thread Sherry/Support
Legacy v7.5 is actually an upgrade to v7 so you should have only that version on your computer. Go to Start menu All Programs and use the uninstall in the Legacy folder there. You should have a folder. If it's not there, then Legacy has already been uninstalled, although the uninstall does

RE: [LegacyUG] Uninstalling Legacy 7.5

2013-12-13 Thread Judith
, December 13, 2013 10:28 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 Legacy v7.5 is actually an upgrade to v7 so you should have only that version on your computer. Go to Start menu All Programs and use the uninstall in the Legacy folder there. You should