Re: [LegacyUG] Programmers?

[David South]

Hi Paul,fyi   -   I am not grouching, just pointing out issues for
correction of a better product.  I was notified by the development staff
that the issue has not been fixed and they have not determined a fix.  I am
a fan of Legacy, however there is always room for improvement



On Mon, Sep 24, 2018 at 2:43 PM, PAUL HILTON  wrote:

> Hi David.  Thank you for your service also.   I am Paul Hilton of New
> Brunswick, Canada.  I have had no problems with Legacy since I started
> using it in 2006.  There is a great deal of effort being put into both
> Heritage and Legacy.  I take part in the great Legacy Webinars each week
> and I have learned a huge amount of data via them.  I also belong to the
> New England Historical Genealogical
> Society and there is so much data coming from its members as well.
> Instead of possibly grouching and leaving Legacy try and contact Geoff and
> members of the staff to get clarification re some of the problems.  If I
> have problems, I ask for assistance from Geoff Rasmussen and he usually is
> able to assist me with the problems or tells me who to contact.  Thanks for
> your Emails.  Sincerely, Paul Morris Hilton tiny...@rogers.com
>
>
> On Monday, September 24, 2018 3:22 PM, David Trussell via LegacyUserGroup <
> legacyusergroup@legacyusers.com> wrote:
>
>
> The original message to the list is in the attachment.
>
> This action is required because of the DMARC Reject/Quarantine Policy
> imposed by some email providers. Users who want to send messages
> without conversion to attachments should use a different email address
> for their subscription.
>
> Known providers for free email accounts whose emails do not require
> this conversion include gmail.com and hotmail.com.  Many other email
> providers will also work but you will have to give them a try.
> For anyone disillusioned with Legacy, a viable replacement might be
> Ancestral Quest. Like Legacy, they have a free version. They also have a
> Mac version.
>
> Disclaimer: I use both. For now. But I’m leaning toward switching
> completely to AQ.
>
> Dave Trussell
> Sunset, UT
>
> On Sep 24, 2018, at 10:27 AM, Dennis Murphy  wrote:
>
> it will likely go further downhill now that MyHeritage has it's thumb in
> the pie
>
> On Tue, Sep 18, 2018 at 7:03 PM  wrote:
>
> I wholeheartedly agree and have had the same experience with Legacy as
> you.  And thank you for your service!
>
> Donald Quigley
> Safety Harbor, FL
>
>
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Re: [LegacyUG] Programmers?

[PAUL HILTON]

Hi David.  Thank you for your service also.   I am Paul Hilton of New 
Brunswick, Canada.  I have had no problems with Legacy since I started using it 
in 2006.  There is a great deal of effort being put into both Heritage and 
Legacy.  I take part in the great Legacy Webinars each week and I have learned 
a huge amount of data via them.  I also belong to the New England Historical 
GenealogicalSociety and there is so much data coming from its members as well.  
Instead of possibly grouching and leaving Legacy try and contact Geoff and 
members of the staff to get clarification re some of the problems.  If I have 
problems, I ask for assistance from Geoff Rasmussen and he usually is able to 
assist me with the problems or tells me who to contact.  Thanks for your 
Emails.  Sincerely, Paul Morris Hilton     tiny...@rogers.com 

On Monday, September 24, 2018 3:22 PM, David Trussell via LegacyUserGroup 
 wrote:
 

 The original message to the list is in the attachment.

This action is required because of the DMARC Reject/Quarantine Policy
imposed by some email providers. Users who want to send messages
without conversion to attachments should use a different email address
for their subscription.

Known providers for free email accounts whose emails do not require
this conversion include gmail.com and hotmail.com.  Many other email
providers will also work but you will have to give them a try.For anyone 
disillusioned with Legacy, a viable replacement might be Ancestral Quest. Like 
Legacy, they have a free version. They also have a Mac version.
Disclaimer: I use both. For now. But I’m leaning toward switching completely to 
AQ.
Dave TrussellSunset, UT

On Sep 24, 2018, at 10:27 AM, Dennis Murphy  wrote:
it will likely go further downhill now that MyHeritage has it's thumb in the pie

On Tue, Sep 18, 2018 at 7:03 PM  wrote:

I wholeheartedly agree and have had the same experience with Legacy as you.  
And thank you for your service! Donald QuigleySafety Harbor, FL

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Re: [LegacyUG] Programmers?

[David Trussell via LegacyUserGroup]

The original message to the list is in the attachment.

This action is required because of the DMARC Reject/Quarantine Policy
imposed by some email providers. Users who want to send messages
without conversion to attachments should use a different email address
for their subscription.

Known providers for free email accounts whose emails do not require
this conversion include gmail.com and hotmail.com.  Many other email
providers will also work but you will have to give them a try.--- Begin Message ---
For anyone disillusioned with Legacy, a viable replacement might be Ancestral 
Quest. Like Legacy, they have a free version. They also have a Mac version.

Disclaimer: I use both. For now. But I’m leaning toward switching completely to 
AQ.

Dave Trussell
Sunset, UT

On Sep 24, 2018, at 10:27 AM, Dennis Murphy  wrote:

it will likely go further downhill now that MyHeritage has it's thumb in the pie

On Tue, Sep 18, 2018 at 7:03 PM mailto:dwq...@gmail.com>> 
wrote:
I wholeheartedly agree and have had the same experience with Legacy as you.  
And thank you for your service!

 

Donald Quigley

Safety Harbor, FL


--- End Message ---
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Re: [LegacyUG] Programmers?

[Dennis Murphy]

it will likely go further downhill now that MyHeritage has it's thumb in
the pie

On Tue, Sep 18, 2018 at 7:03 PM  wrote:

> I wholeheartedly agree and have had the same experience with Legacy as
> you.  And thank you for your service!
>
>
>
> Donald Quigley
>
> Safety Harbor, FL
>
> Quigley Doyle Family Tree <https://donquigley.net/>
>
>
>
>
>
>
>
> *From:* LegacyUserGroup  *On
> Behalf Of *Gene Hutson
> *Sent:* Tuesday, September 18, 2018 6:29 PM
> *To:* Legacy User Group 
> *Subject:* Re: [LegacyUG] Programmers?
>
>
>
> Well not really speaking for anyone other than myself, but having used this
>
> product for what seems like eons and seen first-hand where it has come
>
> from and where it appears to be going, (I, We, They) don’t like what I’m
> seeing.
>
>
>
> As far as my language, I’m a retired combat Marine, I tend not to
> pussyfoot around
>
> and head straight for the heart of the matter. If I hurt someone’s
> feelings, which
>
> also seems to be the norm these days, then so be it, get a tougher skin.
>
>
>
> Hoping to see some improvements.
>
>
>
> Gene
>
>
>
> Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for
> Windows 10
>
>
>
> *From: *Tim Rosenlof 
> *Sent: *Tuesday, September 18, 2018 11:45 AM
> *To: *legacyusergroup@legacyusers.com
> *Subject: *Re: [LegacyUG] Programmers?
>
>
>
> Post to myself :P
>
> On Tue, Sep 18, 2018 at 9:06 AM Tim Rosenlof  wrote:
>
>
>
> On Tue, Sep 18, 2018 at 7:11 AM Gene Hutson 
> wrote:
>
> It’s not that simple, they set the precedent by being timely and efficient,
>
> this is a product *we* bought and paid for, they advertise continuous
> updates
>
> and new features to keep it fresh and up to date. We are not just *whining
> *to
>
> *whine*, *we* are being let down and they need to know that *we* as
> customers
>
> will hold them to their own desired standards.
>
>
>
> *Most of us* love the program, *we* just need some genuine customer
> service,
>
> which sadly, seems to be a thing of the past, *we* want results, not lip
> service.
>
>
>
> 1. Don't classify Me as "*Most *of us or *We*. look above
>
> 2. How do know how many users on this list ?
>
> 3. Complain to support@legayfamilytree
>
> 4. A few words in your are offensive. Go back and read the User Guidelines
>
> 5. Move on
>
>
>
> Somewhere in that list should be that I have been using Legacy since v3.
> So I must like it ? Yes.
>
> I bothers me to have someone speak for me.
>
>
>
> Tim Rosenlof
>
> Former employee of Millennia (Legacy)
>
>
> --
>
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> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
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Re: [LegacyUG] Programmers?

[dwqusc]

I wholeheartedly agree and have had the same experience with Legacy as you.  
And thank you for your service!

 

Donald Quigley

Safety Harbor, FL

 <https://donquigley.net/> Quigley Doyle Family Tree

 

 

 

From: LegacyUserGroup  On Behalf Of 
Gene Hutson
Sent: Tuesday, September 18, 2018 6:29 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Programmers?

 

Well not really speaking for anyone other than myself, but having used this

product for what seems like eons and seen first-hand where it has come

from and where it appears to be going, (I, We, They) don’t like what I’m seeing.

 

As far as my language, I’m a retired combat Marine, I tend not to pussyfoot 
around

and head straight for the heart of the matter. If I hurt someone’s feelings, 
which

also seems to be the norm these days, then so be it, get a tougher skin.

 

Hoping to see some improvements.

 

Gene

 

Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986>  for Windows 10

 

From: Tim Rosenlof <mailto:rosen...@gmail.com> 
Sent: Tuesday, September 18, 2018 11:45 AM
To: legacyusergroup@legacyusers.com <mailto:legacyusergroup@legacyusers.com> 
Subject: Re: [LegacyUG] Programmers?

 

Post to myself :P


On Tue, Sep 18, 2018 at 9:06 AM Tim Rosenlof mailto:rosen...@gmail.com> > wrote:

 

On Tue, Sep 18, 2018 at 7:11 AM Gene Hutson mailto:bigfish68...@gmail.com> > wrote:

It’s not that simple, they set the precedent by being timely and efficient,

this is a product we bought and paid for, they advertise continuous updates

and new features to keep it fresh and up to date. We are not just whining to

whine, we are being let down and they need to know that we as customers

will hold them to their own desired standards.

 

Most of us love the program, we just need some genuine customer service,

which sadly, seems to be a thing of the past, we want results, not lip service.

 

1. Don't classify Me as "Most of us or We. look above

2. How do know how many users on this list ?

3. Complain to support@legayfamilytree

4. A few words in your are offensive. Go back and read the User Guidelines

5. Move on

 

Somewhere in that list should be that I have been using Legacy since v3. So I 
must like it ? Yes.

I bothers me to have someone speak for me.

 

Tim Rosenlof

Former employee of Millennia (Legacy)

 

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Re: [LegacyUG] Programmers?

[Gene Hutson]

Well not really speaking for anyone other than myself, but having used this
 product for what seems like eons and seen first-hand where it has come
 from and where it appears to be going, (I, We, They) don’t like what I’m 
seeing.

As far as my language, I’m a retired combat Marine, I tend not to pussyfoot 
around
 and head straight for the heart of the matter. If I hurt someone’s feelings, 
which
 also seems to be the norm these days, then so be it, get a tougher skin.

Hoping to see some improvements.

Gene

Sent from Mail for Windows 10

From: Tim Rosenlof
Sent: Tuesday, September 18, 2018 11:45 AM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Programmers?

Post to myself :P

On Tue, Sep 18, 2018 at 9:06 AM Tim Rosenlof  wrote:

On Tue, Sep 18, 2018 at 7:11 AM Gene Hutson  wrote:
It’s not that simple, they set the precedent by being timely and efficient,
this is a product we bought and paid for, they advertise continuous updates
and new features to keep it fresh and up to date. We are not just whining to
whine, we are being let down and they need to know that we as customers
will hold them to their own desired standards.
 
Most of us love the program, we just need some genuine customer service,
which sadly, seems to be a thing of the past, we want results, not lip service.

1. Don't classify Me as "Most of us or We. look above
2. How do know how many users on this list ?
3. Complain to support@legayfamilytree
4. A few words in your are offensive. Go back and read the User Guidelines
5. Move on

Somewhere in that list should be that I have been using Legacy since v3. So I 
must like it ? Yes.
I bothers me to have someone speak for me.

Tim Rosenlof
Former employee of Millennia (Legacy)

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Re: [LegacyUG] Programmers?

[Tim Rosenlof]

Post to myself :P

On Tue, Sep 18, 2018 at 9:06 AM Tim Rosenlof  wrote:

>
> On Tue, Sep 18, 2018 at 7:11 AM Gene Hutson 
> wrote:
>
>> It’s not that simple, they set the precedent by being timely and
>> efficient,
>>
>> this is a product *we* bought and paid for, they advertise continuous
>> updates
>>
>> and new features to keep it fresh and up to date. We are not just *whining
>> *to
>>
>> *whine*, *we* are being let down and they need to know that *we* as
>> customers
>>
>> will hold them to their own desired standards.
>>
>>
>>
>> *Most of us* love the program, *we* just need some genuine customer
>> service,
>>
>> which sadly, seems to be a thing of the past, *we* want results, not lip
>> service.
>>
>
> 1. Don't classify Me as "*Most *of us or *We*. look above
> 2. How do know how many users on this list ?
> 3. Complain to support@legayfamilytree
> 4. A few words in your are offensive. Go back and read the User Guidelines
> 5. Move on
>
> Somewhere in that list should be that I have been using Legacy since v3.
So I must like it ? Yes.
I bothers me to have someone speak for me.

Tim Rosenlof
Former employee of Millennia (Legacy)
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Re: [LegacyUG] Programmers?

[Tim Rosenlof]

On Tue, Sep 18, 2018 at 7:11 AM Gene Hutson  wrote:

> It’s not that simple, they set the precedent by being timely and efficient,
>
> this is a product we bought and paid for, they advertise continuous updates
>
> and new features to keep it fresh and up to date. We are not just bitching
> to
>
> bitch, we are being let down and they need to know that we as customers
>
> will hold them to their own desired standards.
>
>
>
> Most of us love the program, we just need some genuine customer service,
>
> which sadly, seems to be a thing of the past, we want results, not lip
> service.
>

1. Don't classify Me as "Most of us":
2. How do know how many users on this list ?
3. Complain to support@legayfamilytree
4. A few words in your are offensive. Go back and read the User Guidelines
5. Move on

Tim Rosenlof

>
>
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Re: [LegacyUG] Programmers?

[Kathy Almquist]

I have used Legacy for at least 8 years and have always had prompt replies
to my questions.  I agree - - if you don't like the program change to
another - -

For those of you out there who are programmers and think you have a better
way - - make it!

Thank you Legacy for a great program - - my only wish is that it would run
on my Mac!  



On Tue, Sep 18, 2018 at 8:28 AM Ronald Bernier 
wrote:

> Have you emailed Sales with your query?
>
> --
> Ronald Bernier
> Woonsocket, RI
>
>
>
>
> On Tue, Sep 18, 2018, at 10:13 AM, walth100--- via LegacyUserGroup wrote:
> > The original message to the list is in the attachment.
> >
> > This action is required because of the DMARC Reject/Quarantine Policy
> > imposed by some email providers. Users who want to send messages
> > without conversion to attachments should use a different email address
> > for their subscription.
> >
> > Known providers for free email accounts whose emails do not require
> > this conversion include gmail.com and hotmail.com.  Many other email
> > providers will also work but you will have to give them a try.
> > --
> >
> > LegacyUserGroup mailing list
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> > Email had 1 attachment:
> > + Re: [LegacyUG] Programmers?
> >   7k (message/rfc822)
>
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Re: [LegacyUG] Programmers?

[Ronald Bernier]

Have you emailed Sales with your query?

--
Ronald Bernier
Woonsocket, RI




On Tue, Sep 18, 2018, at 10:13 AM, walth100--- via LegacyUserGroup wrote:> The 
original message to the list is in the attachment.
>
> This action is required because of the DMARC Reject/Quarantine Policy> 
> imposed by some email providers. Users who want to send messages
> without conversion to attachments should use a different email address> for 
> their subscription.
>
> Known providers for free email accounts whose emails do not require
> this conversion include gmail.com and hotmail.com.  Many other email
> providers will also work but you will have to give them a try.
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe
> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com> 
> Archives at:
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> Email had 1 attachment:
> + Re: [LegacyUG] Programmers?
>   7k (message/rfc822)

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Re: [LegacyUG] Programmers?

[Michele Lewis]

Have you emailed sa...@legacyfamilytree.com to have them check on your
order?


Michele Simmons Lewis, CGR
Legacy Educator
Legacy Family Tree/MyHeritage
mich...@legacyfamilytree.com 
www.legacyfamilytree.com  


-Original Message-
From: LegacyUserGroup  On Behalf Of
walth100--- via LegacyUserGroup
Sent: Tuesday, September 18, 2018 10:14 AM
To: legacyusergroup@legacyusers.com
Cc: walth...@aol.com
Subject: Re: [LegacyUG] Programmers?

The original message to the list is in the attachment.

This action is required because of the DMARC Reject/Quarantine Policy
imposed by some email providers. Users who want to send messages without
conversion to attachments should use a different email address for their
subscription.

Known providers for free email accounts whose emails do not require this
conversion include gmail.com and hotmail.com.  Many other email providers
will also work but you will have to give them a try.


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Re: [LegacyUG] Programmers?

[walth100--- via LegacyUserGroup]

The original message to the list is in the attachment.

This action is required because of the DMARC Reject/Quarantine Policy
imposed by some email providers. Users who want to send messages
without conversion to attachments should use a different email address
for their subscription.

Known providers for free email accounts whose emails do not require
this conversion include gmail.com and hotmail.com.  Many other email
providers will also work but you will have to give them a try.--- Begin Message ---

I hope Legacy is reading these messages and make corrective response. I ordered 
a book which I have not received, although my charge card account indicates 
that the charge was made!
Another issue is that there are no PHONE numbers to call. Legacy seems 
nonresponsive. ARE YOU LISTENING LEGACY?
 
 
-Original Message-
From: Donna Newell 
To: Legacy User Group 
Sent: Tue, Sep 18, 2018 9:18 am
Subject: Re: [LegacyUG] Programmers?

You are so right.  I have been on the program since version 2.  Why do some 
individuals complain about everything?  I wish they would look at the good a 
little more.  They never seem to be happy unless they are voicing disparagingly 
remarks for the rest of us to scroll through to try and find their point.  I 
like the program.Sent from my iPad> On Sep 18, 2018, at 5:05 AM, Ronald Bernier 
 wrote:> > The problem is that it is always the 
same people complaining. I have been using Legacy since vetsion 4.  There are 
people on this list who have complained about the program with every version 
that has been released.  They could move to anothet program, but don't.  
Instead they just constantly complain about every version.  Sadly, in their 
mind they think their constant complaining is resulting in improvements to the 
program.> > --> Ronald Bernier> Woonsocket, RI> > > > > On Mon, Sep 17, 2018, 
at 11:03 PM, Donna Newell wrote:> > I agree with Linda everyone needs to stop 
gripping.  Either use the> > program or don’t.> -- > > LegacyUserGroup mailing 
list> LegacyUserGroup@legacyusers.com> To manage your subscription and 
unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com> 
Archives at:> http://www.mail-archive.com/legacyusergroup@legacyusers.com/-- 
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Re: [LegacyUG] Programmers?

[wabby62--- via LegacyUserGroup]

The original message to the list is in the attachment.

This action is required because of the DMARC Reject/Quarantine Policy
imposed by some email providers. Users who want to send messages
without conversion to attachments should use a different email address
for their subscription.

Known providers for free email accounts whose emails do not require
this conversion include gmail.com and hotmail.com.  Many other email
providers will also work but you will have to give them a try.--- Begin Message ---

I have my 135,000 person database installed on 6 different genealogy program 
platforms, and each one has it's pros and cons. None are perfect, and if I 
can't do something on one of them, I use another. From what I've seen from 
following this forum, most of the problem are user problems. Not understanding 
what the program can or cannot do. With the many different and strange ways 
that people want to use it for, I certainly do not blame the programmers. They 
cannot anticipate what you want to do. If you don't like it, use another 
platform. Been doing this for 35+ years.
Wayne
 
 

 

 

-Original Message-
From: Donna Newell 
To: Legacy User Group 
Sent: Tue, Sep 18, 2018 9:18 am
Subject: Re: [LegacyUG] Programmers?

You are so right.  I have been on the program since version 2.  Why do some 
individuals complain about everything?  I wish they would look at the good a 
little more.  They never seem to be happy unless they are voicing disparagingly 
remarks for the rest of us to scroll through to try and find their point.  I 
like the program.Sent from my iPad> On Sep 18, 2018, at 5:05 AM, Ronald Bernier 
 wrote:> > The problem is that it is always the 
same people complaining. I have been using Legacy since vetsion 4.  There are 
people on this list who have complained about the program with every version 
that has been released.  They could move to anothet program, but don't.  
Instead they just constantly complain about every version.  Sadly, in their 
mind they think their constant complaining is resulting in improvements to the 
program.> > --> Ronald Bernier> Woonsocket, RI> > > > > On Mon, Sep 17, 2018, 
at 11:03 PM, Donna Newell wrote:> > I agree with Linda everyone needs to stop 
gripping.  Either use the> > program or don’t.> -- > > LegacyUserGroup mailing 
list> LegacyUserGroup@legacyusers.com> To manage your subscription and 
unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com> 
Archives at:> http://www.mail-archive.com/legacyusergroup@legacyusers.com/-- 
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Re: [LegacyUG] Programmers?

[Donna Newell]

You are so right.  I have been on the program since version 2.  Why do some 
individuals complain about everything?  I wish they would look at the good a 
little more.  They never seem to be happy unless they are voicing disparagingly 
remarks for the rest of us to scroll through to try and find their point.  I 
like the program.

Sent from my iPad

> On Sep 18, 2018, at 5:05 AM, Ronald Bernier  
> wrote:
> 
> The problem is that it is always the same people complaining. I have been 
> using Legacy since vetsion 4.  There are people on this list who have 
> complained about the program with every version that has been released.  They 
> could move to anothet program, but don't.  Instead they just constantly 
> complain about every version.  Sadly, in their mind they think their constant 
> complaining is resulting in improvements to the program.
> 
> --
> Ronald Bernier
> Woonsocket, RI
> 
> 
> 
> 
> On Mon, Sep 17, 2018, at 11:03 PM, Donna Newell wrote:
> > I agree with Linda everyone needs to stop gripping.  Either use the
> > program or don’t.
> -- 
> 
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe 
> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
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Re: [LegacyUG] Programmers?

[walth100--- via LegacyUserGroup]

The original message to the list is in the attachment.

This action is required because of the DMARC Reject/Quarantine Policy
imposed by some email providers. Users who want to send messages
without conversion to attachments should use a different email address
for their subscription.

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Get lost! Discussions such as this is helpful !
 
 
-Original Message-
From: bobstree2 
To: Legacy User Group 
Sent: Mon, Sep 17, 2018 8:49 pm
Subject: Re: [LegacyUG] Programmers?



Great support reply,  Michelle! 


Is 20 people in two months with major things they don't like, out of tens of 
thousands users, a large pct of unhappy users? I don't think so. 


If users feel there is a better product they should get off this forum and 
switch products.   


Let those who are here continue working together to keep this as the best 
product.   I am tired of these complainer s.   Nothing forcing them to stay.  


If they wish to stay and complain, then they should complain to the support 
group, not the users. 













 Original message 
From: mich...@legacyfamilytree.com 
Date: 9/17/18  4:01 PM  (GMT-05:00) 
To: 'Legacy User Group'  
Subject: Re: [LegacyUG] Programmers? 


Cindy, 
I am a little confused. You said you have been using Legacy for several years 
but you are having problems getting info on how to generate reports, publish 
etc. There have been no changes in how reports are generated (a few more 
options have been added to make the reports cooler). 

1) On every screen in Legacy there is a Help button.  If you click the Help 
button it will take you to the appropriate location in the Help File for that 
topic so that you don't have to search for what you are looking for.  

2) Legacy 9 now includes the PDF version of the User's Guide.  In previous 
versions this was a separate purchase.  

3) We also have Knowledge Base articles that are searchable here 
http://support.legacyfamilytree.com   ; 

4) The Legacy videos (free) are here 
http://www.familytreewebinars.com/legacy_videos.php   ; 

5) You are a member of the mailing list and you can ask any questions here

6) If you are on Facebook there is a Legacy Users Group there that has over 
18,000 members.  You can join here 
https://www.facebook.com/groups/LegacyUserGroup/ 

Both of the Legacy Users Groups are monitored by some of the staff, beta 
testers, and translators.

7) Here is a collection of Legacy 101 articles 
http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html
 ; 

You can get most of your questions answered using these tools.  If there is a 
question that you haven't been able to find the answer to you can email us at 
supp...@legacyfamilytree.com  or if you have a suggestion for a new feature you 
would like to see, you can submit it here 
https://legacyfamilytree.com/Suggest.asp ; 

Michele Simmons Lewis, CG®
Legacy Educator
Legacy Family Tree/MyHeritage
mich...@legacyfamilytree.com  
https://legacyfamilytree.com 
 
 
From: LegacyUserGroup  On Behalf Of 
Cindy Custer
Sent: Monday, September 17, 2018 3:40 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Programmers?

I have been using Legacy for several years and have over 1,000 names in my 
database.
However, I also recently upgraded to Legacy 9 and have been having problems 
getting
info on how to generate reports, publish, etc.
 
If Legacy has been sold to someone else whose programmers are not going to be 
responsive
I would consider moving to another platform or software if there is one as 
robust as Legacy.
Any suggestions?
 
 


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Re: [LegacyUG] Programmers?

[Gene Hutson]

It’s not that simple, they set the precedent by being timely and efficient,
 this is a product we bought and paid for, they advertise continuous updates
 and new features to keep it fresh and up to date. We are not just bitching to
 bitch, we are being let down and they need to know that we as customers
 will hold them to their own desired standards.

Most of us love the program, we just need some genuine customer service,
 which sadly, seems to be a thing of the past, we want results, not lip service.

Sent from Mail for Windows 10

From: Ronald Bernier
Sent: Tuesday, September 18, 2018 5:06 AM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Programmers?

The problem is that it is always the same people complaining. I have been using 
Legacy since vetsion 4.  There are people on this list who have complained 
about the program with every version that has been released.  They could move 
to anothet program, but don't.  Instead they just constantly complain about 
every version.  Sadly, in their mind they think their constant complaining is 
resulting in improvements to the program.

--
Ronald Bernier
Woonsocket, RI




On Mon, Sep 17, 2018, at 11:03 PM, Donna Newell wrote:
> I agree with Linda everyone needs to stop gripping.  Either use the
> program or don’t.

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Re: [LegacyUG] Programmers?

[Ronald Bernier]

The problem is that it is always the same people complaining. I have
been using Legacy since vetsion 4.  There are people on this list who
have complained about the program with every version that has been
released.  They could move to anothet program, but don't.  Instead they
just constantly complain about every version.  Sadly, in their mind
they think their constant complaining is resulting in improvements to
the program.
--
Ronald Bernier
Woonsocket, RI




On Mon, Sep 17, 2018, at 11:03 PM, Donna Newell wrote:
> I agree with Linda everyone needs to stop gripping.  Either use the
> program or don’t.
-- 

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Re: [LegacyUG] Programmers?

[Donna Newell]

I agree with Linda everyone needs to stop gripping.  Either use the program or 
don’t.

Sent from my iPad

> On Sep 17, 2018, at 10:00 PM, Donna Newell  wrote:
> 
> I don’t think Ken, Dave and Geoff can do anything at this point.  They now 
> owe their livelihood to MyHeritage, you can’t expect them to turn on their 
> employer.  Users are just going to have to decide for themselves their best 
> course of action.  Stay or bail.
> 
> Sent from my iPad
> 
>> On Sep 17, 2018, at 9:50 PM, CE WOOD  wrote:
>> 
>> You totally miss the point! Legacy made its reputation on swift response 
>> from the programmers. Having now been acquired by MyHeritage, it is being 
>> milked for its reputation, which, as is an age-old tactic in such 
>> acquisitions, for its reputations. MyHeritage programmers were ludicrous; 
>> the company needed fresh blood, so acquired a reputable company, and is 
>> proceeding to eviscerate it while living off of it's reputation - for as 
>> long as that lasts.
>> 
>> Perhaps, just perhaps, Lwegacy programmers are trying (desperately) to 
>> create a decent database for MyHeritage.
>> 
>> If that happens to be the case (will I live so long), they are totally 
>> ignoring the concerns of the customers who made them such a prize that 
>> MyHeritage wanted to acquire them.
>> 
>> It happens in all businesses. It is so sad that the knowledgeable customers 
>> who pushed Legacy to add new features and correct problems, have been 
>> ignored for too many years. Problems used to be fixed soon. That is no 
>> longer the case. Alas.
>> 
>> 
>> CE
>> 
>> 
>> From: LegacyUserGroup  on behalf of 
>> bobstree2 
>> Sent: Monday, September 17, 2018 5:48 PM
>> To: Legacy User Group
>> Subject: Re: [LegacyUG] Programmers?
>>  
>> Great support reply,  Michelle! 
>> 
>> Is 20 people in two months with major things they don't like, out of tens of 
>> thousands users, a large pct of unhappy users? I don't think so. 
>> 
>> If users feel there is a better product they should get off this forum and 
>> switch products.   
>> 
>> Let those who are here continue working together to keep this as the best 
>> product.   I am tired of these complainer s.   Nothing forcing them to stay. 
>>  
>> 
>> If they wish to stay and complain, then they should complain to the support 
>> group, not the users. 
>> 
>> 
>> 
>> 
>> 
>>  Original message 
>> From: mich...@legacyfamilytree.com
>> Date: 9/17/18 4:01 PM (GMT-05:00)
>> To: 'Legacy User Group' 
>> Subject: Re: [LegacyUG] Programmers?
>> 
>> Cindy, 
>> I am a little confused. You said you have been using Legacy for several 
>> years but you are having problems getting info on how to generate reports, 
>> publish etc. There have been no changes in how reports are generated (a few 
>> more options have been added to make the reports cooler). 
>> 
>> 1) On every screen in Legacy there is a Help button.  If you click the Help 
>> button it will take you to the appropriate location in the Help File for 
>> that topic so that you don't have to search for what you are looking for.  
>> 
>> 2) Legacy 9 now includes the PDF version of the User's Guide.  In previous 
>> versions this was a separate purchase.  
>> 
>> 3) We also have Knowledge Base articles that are searchable here 
>> http://support.legacyfamilytree.com
>> 
>> 4) The Legacy videos (free) are here 
>> http://www.familytreewebinars.com/legacy_videos.php
>> 
>> 5) You are a member of the mailing list and you can ask any questions here
>> 
>> 6) If you are on Facebook there is a Legacy Users Group there that has over 
>> 18,000 members.  You can join here 
>> https://www.facebook.com/groups/LegacyUserGroup/ 
>> 
>> Both of the Legacy Users Groups are monitored by some of the staff, beta 
>> testers, and translators.
>> 
>> 7) Here is a collection of Legacy 101 articles 
>> http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html
>>   
>> 
>> You can get most of your questions answered using these tools.  If there is 
>> a question that you haven't been able to find the answer to you can email us 
>> at supp...@legacyfamilytree.com  or if you have a suggestion for a new 
>> feature you would like to see, you can submit it here 
>> https://legacyfamilytree.com/Suggest.asp  
>> 
>> Michele Simmons Lewis, CG®
>> Legacy Educator
>> Legacy Family Tree/MyHeritage

Re: [LegacyUG] Programmers?

[Donna Newell]

I don’t think Ken, Dave and Geoff can do anything at this point.  They now owe 
their livelihood to MyHeritage, you can’t expect them to turn on their 
employer.  Users are just going to have to decide for themselves their best 
course of action.  Stay or bail.

Sent from my iPad

> On Sep 17, 2018, at 9:50 PM, CE WOOD  wrote:
> 
> You totally miss the point! Legacy made its reputation on swift response from 
> the programmers. Having now been acquired by MyHeritage, it is being milked 
> for its reputation, which, as is an age-old tactic in such acquisitions, for 
> its reputations. MyHeritage programmers were ludicrous; the company needed 
> fresh blood, so acquired a reputable company, and is proceeding to eviscerate 
> it while living off of it's reputation - for as long as that lasts.
> 
> Perhaps, just perhaps, Lwegacy programmers are trying (desperately) to create 
> a decent database for MyHeritage.
> 
> If that happens to be the case (will I live so long), they are totally 
> ignoring the concerns of the customers who made them such a prize that 
> MyHeritage wanted to acquire them.
> 
> It happens in all businesses. It is so sad that the knowledgeable customers 
> who pushed Legacy to add new features and correct problems, have been ignored 
> for too many years. Problems used to be fixed soon. That is no longer the 
> case. Alas.
> 
> 
> CE
> 
> 
> From: LegacyUserGroup  on behalf of 
> bobstree2 
> Sent: Monday, September 17, 2018 5:48 PM
> To: Legacy User Group
> Subject: Re: [LegacyUG] Programmers?
>  
> Great support reply,  Michelle! 
> 
> Is 20 people in two months with major things they don't like, out of tens of 
> thousands users, a large pct of unhappy users? I don't think so. 
> 
> If users feel there is a better product they should get off this forum and 
> switch products.   
> 
> Let those who are here continue working together to keep this as the best 
> product.   I am tired of these complainer s.   Nothing forcing them to stay.  
> 
> If they wish to stay and complain, then they should complain to the support 
> group, not the users. 
> 
> 
> 
> 
> 
> ---- Original message 
> From: mich...@legacyfamilytree.com
> Date: 9/17/18 4:01 PM (GMT-05:00)
> To: 'Legacy User Group' 
> Subject: Re: [LegacyUG] Programmers?
> 
> Cindy, 
> I am a little confused. You said you have been using Legacy for several years 
> but you are having problems getting info on how to generate reports, publish 
> etc. There have been no changes in how reports are generated (a few more 
> options have been added to make the reports cooler). 
> 
> 1) On every screen in Legacy there is a Help button.  If you click the Help 
> button it will take you to the appropriate location in the Help File for that 
> topic so that you don't have to search for what you are looking for.  
> 
> 2) Legacy 9 now includes the PDF version of the User's Guide.  In previous 
> versions this was a separate purchase.  
> 
> 3) We also have Knowledge Base articles that are searchable here 
> http://support.legacyfamilytree.com
> 
> 4) The Legacy videos (free) are here 
> http://www.familytreewebinars.com/legacy_videos.php
> 
> 5) You are a member of the mailing list and you can ask any questions here
> 
> 6) If you are on Facebook there is a Legacy Users Group there that has over 
> 18,000 members.  You can join here 
> https://www.facebook.com/groups/LegacyUserGroup/ 
> 
> Both of the Legacy Users Groups are monitored by some of the staff, beta 
> testers, and translators.
> 
> 7) Here is a collection of Legacy 101 articles 
> http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html
>   
> 
> You can get most of your questions answered using these tools.  If there is a 
> question that you haven't been able to find the answer to you can email us at 
> supp...@legacyfamilytree.com  or if you have a suggestion for a new feature 
> you would like to see, you can submit it here 
> https://legacyfamilytree.com/Suggest.asp  
> 
> Michele Simmons Lewis, CG®
> Legacy Educator
> Legacy Family Tree/MyHeritage
> mich...@legacyfamilytree.com  
> https://legacyfamilytree.com 
> 
> 
> From: LegacyUserGroup  On Behalf Of 
> Cindy Custer
> Sent: Monday, September 17, 2018 3:40 PM
> To: Legacy User Group 
> Subject: Re: [LegacyUG] Programmers?
> 
> I have been using Legacy for several years and have over 1,000 names in my 
> database.
> However, I also recently upgraded to Legacy 9 and have been having problems 
> getting
> info on how to generate reports, publish, etc.
> 
> If Legacy has been sold to someone else whose programmers are not going to be 
> r

Re: [LegacyUG] Programmers?

[Linda Greethurst]

I have used Legacy since version 3.  I'm one of those "smucks" who doesn't
know anything about programming except that it is not simple to get
everything to work correctly and still have so many variances.  I'm also
one of those who spends time learning to use the program by watching and
reading tutorials, user groups, webinars - then ask questions if I still
can't figure it out.  And I have had very, very few problems with Legacy
and have been very satisfied with it.  Each version makes the whole even
more complicated, powerful and it is still very reasonably priced.

Instead of this  constant complaining about Legacy, perhaps you all should
get together and write your own program and call it "My Perfect Software
Just For Me".

This User Group is for learning how to use the Legacy software as it is
designed right now - not what some of you want it to be.  Gripping doesn't
solve anything.  How about this:  If you can't be helpful, then be quiet!
 Please?
Linda

On Sun, Sep 16, 2018 at 8:35 PM Gene Hutson  wrote:

> We seem to still get the lip service, “the programmers won’t go for that”
>
> or “we have found this problem also, you will get the credit for finding
> it”
>
> but never seems to go anywhere. Who was this designed for in the first
>
> place, us, the users… or the programmers??
>
>
>
> Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for
> Windows 10
>
>
>
> *From: *CE WOOD 
> *Sent: *Sunday, September 16, 2018 8:26 PM
> *To: *Legacy User Group 
> *Subject: *Re: [LegacyUG] Programmers?
>
>
>
> Since it nothing ever happens, people have stopped trying, which is
> probably what they wanted to have happen anyway.
>
>
>
>
>
> CE
>
> *From:* LegacyUserGroup  on
> behalf of Cathy Pinner 
> *Sent:* Sunday, September 16, 2018 5:30 PM
> *To:* Legacy User Group
> *Subject:* Re: [LegacyUG] Programmers?
>
>
>
> We'd all like our pet bugs fixed. I know I have a few.
>
> However, the programmers are not doing nothing.
> Current GR release is no 226. Current beta release is 253. Each release
> has numbers of fixes to test.
>
> If you have particular problems in mind, you need to contact Support or
> send them in so they get entered or updated in the bug tracking, not
> report here where they mostly go nowhere.
>
> Cathy
>
> Ronald E Howell via LegacyUserGroup wrote on 17/09/2018 5:15 AM:
> >
> > On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay  > <mailto:macau...@icmac.ca >> wrote:
> >
> > I am beginning to think that the programmers of Lagacy all quit
> > when the company sold, or they have gone to sleep.
> >
> > The simplest of fixes has not been done and there is no sign of
> > any real changes or updates to the code.
> >
> > For example how hard is it to make a field unique entry.  The FAG
> > number should be unique and yet  this program keeps erasing the
> > number when its duplicated, not when its entered where it would be
> > noticed but only after a cleanup.
> >
> > Rule #1 "do not destroy customer data"
> >
> > Yep, I just got angry,  sorry.
> >
> > Ian
> >
>
>
> --
>
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>
>
> --
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Re: [LegacyUG] Programmers?

[CE WOOD]

You totally miss the point! Legacy made its reputation on swift response from 
the programmers. Having now been acquired by MyHeritage, it is being milked for 
its reputation, which, as is an age-old tactic in such acquisitions, for its 
reputations. MyHeritage programmers were ludicrous; the company needed fresh 
blood, so acquired a reputable company, and is proceeding to eviscerate it 
while living off of it's reputation - for as long as that lasts.


Perhaps, just perhaps, Lwegacy programmers are trying (desperately) to create a 
decent database for MyHeritage.


If that happens to be the case (will I live so long), they are totally ignoring 
the concerns of the customers who made them such a prize that MyHeritage wanted 
to acquire them.


It happens in all businesses. It is so sad that the knowledgeable customers who 
pushed Legacy to add new features and correct problems, have been ignored for 
too many years. Problems used to be fixed soon. That is no longer the case. 
Alas.



CE



From: LegacyUserGroup  on behalf of 
bobstree2 
Sent: Monday, September 17, 2018 5:48 PM
To: Legacy User Group
Subject: Re: [LegacyUG] Programmers?

Great support reply,  Michelle!

Is 20 people in two months with major things they don't like, out of tens of 
thousands users, a large pct of unhappy users? I don't think so.

If users feel there is a better product they should get off this forum and 
switch products.

Let those who are here continue working together to keep this as the best 
product.   I am tired of these complainer s.   Nothing forcing them to stay.

If they wish to stay and complain, then they should complain to the support 
group, not the users.





 Original message 
From: mich...@legacyfamilytree.com
Date: 9/17/18 4:01 PM (GMT-05:00)
To: 'Legacy User Group' 
Subject: Re: [LegacyUG] Programmers?

Cindy,
I am a little confused. You said you have been using Legacy for several years 
but you are having problems getting info on how to generate reports, publish 
etc. There have been no changes in how reports are generated (a few more 
options have been added to make the reports cooler).

1) On every screen in Legacy there is a Help button.  If you click the Help 
button it will take you to the appropriate location in the Help File for that 
topic so that you don't have to search for what you are looking for.

2) Legacy 9 now includes the PDF version of the User's Guide.  In previous 
versions this was a separate purchase.

3) We also have Knowledge Base articles that are searchable here 
http://support.legacyfamilytree.com

4) The Legacy videos (free) are here 
http://www.familytreewebinars.com/legacy_videos.php

5) You are a member of the mailing list and you can ask any questions here

6) If you are on Facebook there is a Legacy Users Group there that has over 
18,000 members.  You can join here 
https://www.facebook.com/groups/LegacyUserGroup/

Both of the Legacy Users Groups are monitored by some of the staff, beta 
testers, and translators.

7) Here is a collection of Legacy 101 articles
http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html

You can get most of your questions answered using these tools.  If there is a 
question that you haven't been able to find the answer to you can email us at 
supp...@legacyfamilytree.com  or if you have a suggestion for a new feature you 
would like to see, you can submit it here 
https://legacyfamilytree.com/Suggest.asp

Michele Simmons Lewis, CG®
Legacy Educator
Legacy Family Tree/MyHeritage
mich...@legacyfamilytree.com
https://legacyfamilytree.com


From: LegacyUserGroup  On Behalf Of 
Cindy Custer
Sent: Monday, September 17, 2018 3:40 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Programmers?

I have been using Legacy for several years and have over 1,000 names in my 
database.
However, I also recently upgraded to Legacy 9 and have been having problems 
getting
info on how to generate reports, publish, etc.

If Legacy has been sold to someone else whose programmers are not going to be 
responsive
I would consider moving to another platform or software if there is one as 
robust as Legacy.
Any suggestions?




---
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Re: [LegacyUG] Programmers?

[David Turley]

I am hoping that Legacy management will join this thread and give us a clue
as to what is happening (or NOT happening) and why. Dave? Ken?, Geoff?

On Mon, Sep 17, 2018 at 7:28 PM Ian Macaulay  wrote:

> Ha Ha but you saw that the support crew were not listening.  Although I
> started this conversation immediately after I found that once again some
> FAG numbers were wiped out, I found it interesting that others felt the
> same way.  I have  reported my suggestions and complaints and been told
> that they would get fixed.
> But I am still waiting.
>
> Lets just say that there is more than one way to poke a bear.
>
> Ian
>
> On Mon, Sep 17, 2018 at 8:48 PM, bobstree2  wrote:
>
>> Great support reply,  Michelle!
>>
>> Is 20 people in two months with major things they don't like, out of tens
>> of thousands users, a large pct of unhappy users? I don't think so.
>>
>> If users feel there is a better product they should get off this forum
>> and switch products.
>>
>> Let those who are here continue working together to keep this as the best
>> product.   I am tired of these complainer s.   Nothing forcing them to
>> stay.
>>
>> If they wish to stay and complain, then they should complain to the
>> support group, not the users.
>>
>>
>>
>>
>>
>> ---- Original message 
>> From: mich...@legacyfamilytree.com
>> Date: 9/17/18 4:01 PM (GMT-05:00)
>> To: 'Legacy User Group' 
>> Subject: Re: [LegacyUG] Programmers?
>>
>> Cindy,
>> I am a little confused. You said you have been using Legacy for several
>> years but you are having problems getting info on how to generate reports,
>> publish etc. There have been no changes in how reports are generated (a few
>> more options have been added to make the reports cooler).
>>
>> 1) On every screen in Legacy there is a Help button.  If you click the
>> Help button it will take you to the appropriate location in the Help File
>> for that topic so that you don't have to search for what you are looking
>> for.
>>
>> 2) Legacy 9 now includes the PDF version of the User's Guide.  In
>> previous versions this was a separate purchase.
>>
>> 3) We also have Knowledge Base articles that are searchable here
>> http://support.legacyfamilytree.com
>>
>> 4) The Legacy videos (free) are here
>> http://www.familytreewebinars.com/legacy_videos.php
>>
>> 5) You are a member of the mailing list and you can ask any questions here
>>
>> 6) If you are on Facebook there is a Legacy Users Group there that has
>> over 18,000 members.  You can join here
>> https://www.facebook.com/groups/LegacyUserGroup/
>>
>> Both of the Legacy Users Groups are monitored by some of the staff, beta
>> testers, and translators.
>>
>> 7) Here is a collection of Legacy 101 articles
>>
>> http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html
>>
>>
>> You can get most of your questions answered using these tools.  If there
>> is a question that you haven't been able to find the answer to you can
>> email us at supp...@legacyfamilytree.com  or if you have a suggestion
>> for a new feature you would like to see, you can submit it here
>> https://legacyfamilytree.com/Suggest.asp
>>
>> Michele Simmons Lewis, CG®
>> Legacy Educator
>> Legacy Family Tree/MyHeritage
>> mich...@legacyfamilytree.com
>> https://legacyfamilytree.com
>>
>>
>> From: LegacyUserGroup  On
>> Behalf Of Cindy Custer
>> Sent: Monday, September 17, 2018 3:40 PM
>> To: Legacy User Group 
>> Subject: Re: [LegacyUG] Programmers?
>>
>> I have been using Legacy for several years and have over 1,000 names in
>> my database.
>> However, I also recently upgraded to Legacy 9 and have been having
>> problems getting
>> info on how to generate reports, publish, etc.
>>
>> If Legacy has been sold to someone else whose programmers are not going
>> to be responsive
>> I would consider moving to another platform or software if there is one
>> as robust as Legacy.
>> Any suggestions?
>>
>>
>>
>>
>> ---
>> This email has been checked for viruses by AVG.
>> https://www.avg.com
>>
>>
>> --
>>
>> LegacyUserGroup mailing list
>> LegacyUserGroup@legacyusers.com
>> To manage your subscription and unsubscribe
>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
>> Archives at:
>> http://www.mail-archive.com/legacyusergroup@le

Re: [LegacyUG] Programmers?

[Ian Macaulay]

Ha Ha but you saw that the support crew were not listening.  Although I
started this conversation immediately after I found that once again some
FAG numbers were wiped out, I found it interesting that others felt the
same way.  I have  reported my suggestions and complaints and been told
that they would get fixed.
But I am still waiting.

Lets just say that there is more than one way to poke a bear.

Ian

On Mon, Sep 17, 2018 at 8:48 PM, bobstree2  wrote:

> Great support reply,  Michelle!
>
> Is 20 people in two months with major things they don't like, out of tens
> of thousands users, a large pct of unhappy users? I don't think so.
>
> If users feel there is a better product they should get off this forum and
> switch products.
>
> Let those who are here continue working together to keep this as the best
> product.   I am tired of these complainer s.   Nothing forcing them to
> stay.
>
> If they wish to stay and complain, then they should complain to the
> support group, not the users.
>
>
>
>
>
>  Original message 
> From: mich...@legacyfamilytree.com
> Date: 9/17/18 4:01 PM (GMT-05:00)
> To: 'Legacy User Group' 
> Subject: Re: [LegacyUG] Programmers?
>
> Cindy,
> I am a little confused. You said you have been using Legacy for several
> years but you are having problems getting info on how to generate reports,
> publish etc. There have been no changes in how reports are generated (a few
> more options have been added to make the reports cooler).
>
> 1) On every screen in Legacy there is a Help button.  If you click the
> Help button it will take you to the appropriate location in the Help File
> for that topic so that you don't have to search for what you are looking
> for.
>
> 2) Legacy 9 now includes the PDF version of the User's Guide.  In previous
> versions this was a separate purchase.
>
> 3) We also have Knowledge Base articles that are searchable here
> http://support.legacyfamilytree.com
>
> 4) The Legacy videos (free) are here http://www.familytreewebinars.
> com/legacy_videos.php
>
> 5) You are a member of the mailing list and you can ask any questions here
>
> 6) If you are on Facebook there is a Legacy Users Group there that has
> over 18,000 members.  You can join here https://www.facebook.com/
> groups/LegacyUserGroup/
>
> Both of the Legacy Users Groups are monitored by some of the staff, beta
> testers, and translators.
>
> 7) Here is a collection of Legacy 101 articles
> http://news.legacyfamilytree.com/legacy_news/2018/05/
> compilation-of-legacy-101articles.html
>
> You can get most of your questions answered using these tools.  If there
> is a question that you haven't been able to find the answer to you can
> email us at supp...@legacyfamilytree.com  or if you have a suggestion for
> a new feature you would like to see, you can submit it here
> https://legacyfamilytree.com/Suggest.asp
>
> Michele Simmons Lewis, CG®
> Legacy Educator
> Legacy Family Tree/MyHeritage
> mich...@legacyfamilytree.com
> https://legacyfamilytree.com
>
>
> From: LegacyUserGroup  On Behalf
> Of Cindy Custer
> Sent: Monday, September 17, 2018 3:40 PM
> To: Legacy User Group 
> Subject: Re: [LegacyUG] Programmers?
>
> I have been using Legacy for several years and have over 1,000 names in my
> database.
> However, I also recently upgraded to Legacy 9 and have been having
> problems getting
> info on how to generate reports, publish, etc.
>
> If Legacy has been sold to someone else whose programmers are not going to
> be responsive
> I would consider moving to another platform or software if there is one as
> robust as Legacy.
> Any suggestions?
>
>
>
>
> ---
> This email has been checked for viruses by AVG.
> https://www.avg.com
>
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe http://legacyusers.com/
> mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe http://legacyusers.com/
> mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
>


-- 
  ICMac Sales: Hobby consultant (1986r.)
Office hours:   10:00 Am - 5:00 PM  most days
  Macaulay Genealogy
 Family Matters
  Ian Macaulayof Carp, Ontario
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Re: [LegacyUG] Programmers?

[Gene Hutson]

So be a turtle and when something doesn’t go right,  or step
 on someone’s feelings bring your head into your shell.

 Got it now.



Sent from Mail for Windows 10

From: Jennie Matheson
Sent: Monday, September 17, 2018 8:05 PM
To: Mailing List for users of Legacy Family Tree software
Subject: Re: [LegacyUG] Programmers?

Well said!!!

On Tue, Sep 18, 2018 at 10:49 AM bobstree2  wrote:
Great support reply,  Michelle! 

Is 20 people in two months with major things they don't like, out of tens of 
thousands users, a large pct of unhappy users? I don't think so. 

If users feel there is a better product they should get off this forum and 
switch products.   

Let those who are here continue working together to keep this as the best 
product.   I am tired of these complainer s.   Nothing forcing them to stay.  

If they wish to stay and complain, then they should complain to the support 
group, not the users. 





 Original message 
From: mich...@legacyfamilytree.com 
Date: 9/17/18 4:01 PM (GMT-05:00) 
To: 'Legacy User Group'  
Subject: Re: [LegacyUG] Programmers? 

Cindy, 
I am a little confused. You said you have been using Legacy for several years 
but you are having problems getting info on how to generate reports, publish 
etc. There have been no changes in how reports are generated (a few more 
options have been added to make the reports cooler). 

1) On every screen in Legacy there is a Help button.  If you click the Help 
button it will take you to the appropriate location in the Help File for that 
topic so that you don't have to search for what you are looking for.  

2) Legacy 9 now includes the PDF version of the User's Guide.  In previous 
versions this was a separate purchase.  

3) We also have Knowledge Base articles that are searchable here 
http://support.legacyfamilytree.com    

4) The Legacy videos (free) are here 
http://www.familytreewebinars.com/legacy_videos.php    

5) You are a member of the mailing list and you can ask any questions here

6) If you are on Facebook there is a Legacy Users Group there that has over 
18,000 members.  You can join here 
https://www.facebook.com/groups/LegacyUserGroup/ 

Both of the Legacy Users Groups are monitored by some of the staff, beta 
testers, and translators.

7) Here is a collection of Legacy 101 articles 
http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html
  

You can get most of your questions answered using these tools.  If there is a 
question that you haven't been able to find the answer to you can email us at 
supp...@legacyfamilytree.com  or if you have a suggestion for a new feature you 
would like to see, you can submit it here 
https://legacyfamilytree.com/Suggest.asp  

Michele Simmons Lewis, CG®
Legacy Educator
Legacy Family Tree/MyHeritage
mich...@legacyfamilytree.com  
https://legacyfamilytree.com 


From: LegacyUserGroup  On Behalf Of 
Cindy Custer
Sent: Monday, September 17, 2018 3:40 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Programmers?

I have been using Legacy for several years and have over 1,000 names in my 
database.
However, I also recently upgraded to Legacy 9 and have been having problems 
getting
info on how to generate reports, publish, etc.

If Legacy has been sold to someone else whose programmers are not going to be 
responsive
I would consider moving to another platform or software if there is one as 
robust as Legacy.
Any suggestions?




---
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Re: [LegacyUG] Programmers?

[Jennie Matheson]

Well said!!!

On Tue, Sep 18, 2018 at 10:49 AM bobstree2  wrote:

> Great support reply,  Michelle!
>
> Is 20 people in two months with major things they don't like, out of tens
> of thousands users, a large pct of unhappy users? I don't think so.
>
> If users feel there is a better product they should get off this forum and
> switch products.
>
> Let those who are here continue working together to keep this as the best
> product.   I am tired of these complainer s.   Nothing forcing them to
> stay.
>
> If they wish to stay and complain, then they should complain to the
> support group, not the users.
>
>
>
>
>
>  Original message 
> From: mich...@legacyfamilytree.com
> Date: 9/17/18 4:01 PM (GMT-05:00)
> To: 'Legacy User Group' 
> Subject: Re: [LegacyUG] Programmers?
>
> Cindy,
> I am a little confused. You said you have been using Legacy for several
> years but you are having problems getting info on how to generate reports,
> publish etc. There have been no changes in how reports are generated (a few
> more options have been added to make the reports cooler).
>
> 1) On every screen in Legacy there is a Help button.  If you click the
> Help button it will take you to the appropriate location in the Help File
> for that topic so that you don't have to search for what you are looking
> for.
>
> 2) Legacy 9 now includes the PDF version of the User's Guide.  In previous
> versions this was a separate purchase.
>
> 3) We also have Knowledge Base articles that are searchable here
> http://support.legacyfamilytree.com
>
> 4) The Legacy videos (free) are here
> http://www.familytreewebinars.com/legacy_videos.php
>
> 5) You are a member of the mailing list and you can ask any questions here
>
> 6) If you are on Facebook there is a Legacy Users Group there that has
> over 18,000 members.  You can join here
> https://www.facebook.com/groups/LegacyUserGroup/
>
> Both of the Legacy Users Groups are monitored by some of the staff, beta
> testers, and translators.
>
> 7) Here is a collection of Legacy 101 articles
>
> http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html
>
>
> You can get most of your questions answered using these tools.  If there
> is a question that you haven't been able to find the answer to you can
> email us at supp...@legacyfamilytree.com  or if you have a suggestion for
> a new feature you would like to see, you can submit it here
> https://legacyfamilytree.com/Suggest.asp
>
> Michele Simmons Lewis, CG®
> Legacy Educator
> Legacy Family Tree/MyHeritage
> mich...@legacyfamilytree.com
> https://legacyfamilytree.com
>
>
> From: LegacyUserGroup  On Behalf
> Of Cindy Custer
> Sent: Monday, September 17, 2018 3:40 PM
> To: Legacy User Group 
> Subject: Re: [LegacyUG] Programmers?
>
> I have been using Legacy for several years and have over 1,000 names in my
> database.
> However, I also recently upgraded to Legacy 9 and have been having
> problems getting
> info on how to generate reports, publish, etc.
>
> If Legacy has been sold to someone else whose programmers are not going to
> be responsive
> I would consider moving to another platform or software if there is one as
> robust as Legacy.
> Any suggestions?
>
>
>
>
> ---
> This email has been checked for viruses by AVG.
> https://www.avg.com
>
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe
> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
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>
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> To manage your subscription and unsubscribe
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>
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Re: [LegacyUG] Programmers?

[bobstree2]

Great support reply,  Michelle! 
Is 20 people in two months with major things they don't like, out of tens of 
thousands users, a large pct of unhappy users? I don't think so. 
If users feel there is a better product they should get off this forum and 
switch products.   
Let those who are here continue working together to keep this as the best 
product.   I am tired of these complainer s.   Nothing forcing them to stay.  
If they wish to stay and complain, then they should complain to the support 
group, not the users. 




 Original message From: mich...@legacyfamilytree.com Date: 
9/17/18  4:01 PM  (GMT-05:00) To: 'Legacy User Group' 
 Subject: Re: [LegacyUG] Programmers? 
Cindy, 
I am a little confused. You said you have been using Legacy for several years 
but you are having problems getting info on how to generate reports, publish 
etc. There have been no changes in how reports are generated (a few more 
options have been added to make the reports cooler). 

1) On every screen in Legacy there is a Help button.  If you click the Help 
button it will take you to the appropriate location in the Help File for that 
topic so that you don't have to search for what you are looking for.  

2) Legacy 9 now includes the PDF version of the User's Guide.  In previous 
versions this was a separate purchase.  

3) We also have Knowledge Base articles that are searchable here 
http://support.legacyfamilytree.com    

4) The Legacy videos (free) are here 
http://www.familytreewebinars.com/legacy_videos.php    

5) You are a member of the mailing list and you can ask any questions here

6) If you are on Facebook there is a Legacy Users Group there that has over 
18,000 members.  You can join here 
https://www.facebook.com/groups/LegacyUserGroup/ 

Both of the Legacy Users Groups are monitored by some of the staff, beta 
testers, and translators.

7) Here is a collection of Legacy 101 articles 
http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html
  

You can get most of your questions answered using these tools.  If there is a 
question that you haven't been able to find the answer to you can email us at 
supp...@legacyfamilytree.com  or if you have a suggestion for a new feature you 
would like to see, you can submit it here 
https://legacyfamilytree.com/Suggest.asp  

Michele Simmons Lewis, CG®
Legacy Educator
Legacy Family Tree/MyHeritage
mich...@legacyfamilytree.com  
https://legacyfamilytree.com 
 
 
From: LegacyUserGroup  On Behalf Of 
Cindy Custer
Sent: Monday, September 17, 2018 3:40 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Programmers?

I have been using Legacy for several years and have over 1,000 names in my 
database.
However, I also recently upgraded to Legacy 9 and have been having problems 
getting
info on how to generate reports, publish, etc.
 
If Legacy has been sold to someone else whose programmers are not going to be 
responsive
I would consider moving to another platform or software if there is one as 
robust as Legacy.
Any suggestions?
 
 


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Re: [LegacyUG] Programmers?

[Ian Macaulay]

Despite the fact that I believe the programmers have passed I still think
that Legacy is the best software out there.
Even with all its annoying problems it is the better of all those that I
tried.

Ian

On Mon, Sep 17, 2018 at 3:07 PM, Jerry in Michigan 
wrote:

> Well, I haven't done much with Legacy 9 since upgrading.  But if you are
> having all these problems, is the consensus to move on to another platform
> is one does not have a lot invested in Legacy? Maybe that's not an
> appropriate question, but if the programmers know a lot of users are
> unhappy, seems like they would respond.
>
> Jerry in Michigan
> On 9/17/2018 3:34 AM, Mary Young wrote:
>
> "People have stopped trying"?  So now it's *our* fault? !!!
> Mary Young
>
> On Mon, 17 Sep 2018 03:33 David Turley,  wrote:
>
>> Maybe, just maybe, the programmers are busy re-writing Legacy in Unicode.
>> Well, we can dream, can't we?
>>
>> On Sun, Sep 16, 2018 at 7:35 PM Gene Hutson 
>> wrote:
>>
>>> We seem to still get the lip service, “the programmers won’t go for that”
>>>
>>> or “we have found this problem also, you will get the credit for finding
>>> it”
>>>
>>> but never seems to go anywhere. Who was this designed for in the first
>>>
>>> place, us, the users… or the programmers??
>>>
>>>
>>>
>>> Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for
>>> Windows 10
>>>
>>>
>>>
>>> *From: *CE WOOD 
>>> *Sent: *Sunday, September 16, 2018 8:26 PM
>>> *To: *Legacy User Group 
>>> *Subject: *Re: [LegacyUG] Programmers?
>>>
>>>
>>>
>>> Since it nothing ever happens, people have stopped trying, which is
>>> probably what they wanted to have happen anyway.
>>>
>>>
>>>
>>>
>>>
>>> CE
>>>
>>> *From:* LegacyUserGroup  on
>>> behalf of Cathy Pinner 
>>> *Sent:* Sunday, September 16, 2018 5:30 PM
>>> *To:* Legacy User Group
>>> *Subject:* Re: [LegacyUG] Programmers?
>>>
>>>
>>>
>>> We'd all like our pet bugs fixed. I know I have a few.
>>>
>>> However, the programmers are not doing nothing.
>>> Current GR release is no 226. Current beta release is 253. Each release
>>> has numbers of fixes to test.
>>>
>>> If you have particular problems in mind, you need to contact Support or
>>> send them in so they get entered or updated in the bug tracking, not
>>> report here where they mostly go nowhere.
>>>
>>> Cathy
>>>
>>> Ronald E Howell via LegacyUserGroup wrote on 17/09/2018 5:15 AM:
>>> >
>>> > On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay >> > <mailto:macau...@icmac.ca >> wrote:
>>> >
>>> > I am beginning to think that the programmers of Lagacy all quit
>>> > when the company sold, or they have gone to sleep.
>>> >
>>> > The simplest of fixes has not been done and there is no sign of
>>> > any real changes or updates to the code.
>>> >
>>> > For example how hard is it to make a field unique entry.  The FAG
>>> > number should be unique and yet  this program keeps erasing the
>>> > number when its duplicated, not when its entered where it would be
>>> > noticed but only after a cleanup.
>>> >
>>> > Rule #1 "do not destroy customer data"
>>> >
>>> > Yep, I just got angry,  sorry.
>>> >
>>> > Ian
>>> >
>>>
>>>
>>> --
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>>> LegacyUserGroup@legacyusers.com
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>>> qbwmpLXxCCkGI%3Dreserved=0
>

Re: [LegacyUG] Programmers?

[dwqusc]

I completely agree with ALL of the criticism directed at the Legacy owners
and the programmers it directs to whatever is most important to management.
I too have been waiting for more than a year on changes to fix errors  - NOT
improvements - in the existing Legacy.

Unfortunately, Legacy is what I have chosen to use, and up until a year or
so ago I was very pleased with it.  I am now so saddened by what has taken
place after the purchase by MyHeritage, Ltd.  But they have us under a
barrel.  What can we do?  Not much.  They know most of us won't change.
Sad! Sad ! Sad!

I feel most sorry for folks like Michelle Lewis & Cathy Pinner, who have
been so helpful to us all over the years, who have had to bear the "sticks
and arrows" we have all been slinging, because we have no way to make our
complaints known to the real culprit in the drama - My Heritage, Ltd.  And,
I hate to say it, but Geoff Rasmussen has been extremely quiet during the
upheaval that has taken place - seemingly acting as if nothing has been
going wrong.  Sad! Sad! Sad!

I apologize for hurting anyone's feelings, but I had to say what I have just
said.

Donald Quigley
Safety Harbor, FL
Quigley Doyle Family Tree



-Original Message-
From: LegacyUserGroup  On Behalf Of
Ronald E Howell via LegacyUserGroup
Sent: Sunday, September 16, 2018 5:16 PM
To: 'Legacy User Group' 
Cc: Ronald E Howell 
Subject: Re: [LegacyUG] Programmers?

The original message to the list is in the attachment.

This action is required because of the DMARC Reject/Quarantine Policy
imposed by some email providers. Users who want to send messages without
conversion to attachments should use a different email address for their
subscription.

Known providers for free email accounts whose emails do not require this
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Re: [LegacyUG] Programmers?

[michele]

Cindy, 
I am a little confused. You said you have been using Legacy for several years 
but you are having problems getting info on how to generate reports, publish 
etc. There have been no changes in how reports are generated (a few more 
options have been added to make the reports cooler). 

1) On every screen in Legacy there is a Help button.  If you click the Help 
button it will take you to the appropriate location in the Help File for that 
topic so that you don't have to search for what you are looking for.  

2) Legacy 9 now includes the PDF version of the User's Guide.  In previous 
versions this was a separate purchase.  

3) We also have Knowledge Base articles that are searchable here 
http://support.legacyfamilytree.com

4) The Legacy videos (free) are here 
http://www.familytreewebinars.com/legacy_videos.php

5) You are a member of the mailing list and you can ask any questions here

6) If you are on Facebook there is a Legacy Users Group there that has over 
18,000 members.  You can join here 
https://www.facebook.com/groups/LegacyUserGroup/ 

Both of the Legacy Users Groups are monitored by some of the staff, beta 
testers, and translators.

7) Here is a collection of Legacy 101 articles 
http://news.legacyfamilytree.com/legacy_news/2018/05/compilation-of-legacy-101articles.html
  

You can get most of your questions answered using these tools.  If there is a 
question that you haven't been able to find the answer to you can email us at 
supp...@legacyfamilytree.com  or if you have a suggestion for a new feature you 
would like to see, you can submit it here 
https://legacyfamilytree.com/Suggest.asp  

Michele Simmons Lewis, CG®
Legacy Educator
Legacy Family Tree/MyHeritage
mich...@legacyfamilytree.com  
https://legacyfamilytree.com 
 
 
From: LegacyUserGroup  On Behalf Of 
Cindy Custer
Sent: Monday, September 17, 2018 3:40 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Programmers?

I have been using Legacy for several years and have over 1,000 names in my 
database.
However, I also recently upgraded to Legacy 9 and have been having problems 
getting
info on how to generate reports, publish, etc.
 
If Legacy has been sold to someone else whose programmers are not going to be 
responsive
I would consider moving to another platform or software if there is one as 
robust as Legacy.
Any suggestions?
 
 


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Re: [LegacyUG] Programmers?

[Cindy Custer]

I have been using Legacy for several years and have over 1,000 names in my 
database.
However, I also recently upgraded to Legacy 9 and have been having problems 
getting
info on how to generate reports, publish, etc.

If Legacy has been sold to someone else whose programmers are not going to be 
responsive
I would consider moving to another platform or software if there is one as 
robust as Legacy.
Any suggestions?

From: Jerry in Michigan 
Sent: Monday, September 17, 2018 3:07 PM
To: legacyusergroup@legacyusers.com 
Subject: Re: [LegacyUG] Programmers?

Well, I haven't done much with Legacy 9 since upgrading.  But if you are having 
all these problems, is the consensus to move on to another platform is one does 
not have a lot invested in Legacy? Maybe that's not an appropriate question, 
but if the programmers know a lot of users are unhappy, seems like they would 
respond.

Jerry in Michigan


On 9/17/2018 3:34 AM, Mary Young wrote:

  "People have stopped trying"?  So now it's *our* fault? !!! 
  Mary Young

  On Mon, 17 Sep 2018 03:33 David Turley,  wrote:

Maybe, just maybe, the programmers are busy re-writing Legacy in Unicode. 
Well, we can dream, can't we?

On Sun, Sep 16, 2018 at 7:35 PM Gene Hutson  wrote:

  We seem to still get the lip service, “the programmers won’t go for that”

  or “we have found this problem also, you will get the credit for finding 
it”

  but never seems to go anywhere. Who was this designed for in the first

  place, us, the users… or the programmers??



  Sent from Mail for Windows 10



  From: CE WOOD
  Sent: Sunday, September 16, 2018 8:26 PM
  To: Legacy User Group
  Subject: Re: [LegacyUG] Programmers?



  Since it nothing ever happens, people have stopped trying, which is 
probably what they wanted to have happen anyway.





  CE 



  From: LegacyUserGroup  on behalf 
of Cathy Pinner 
  Sent: Sunday, September 16, 2018 5:30 PM
  To: Legacy User Group
  Subject: Re: [LegacyUG] Programmers? 



  We'd all like our pet bugs fixed. I know I have a few.

  However, the programmers are not doing nothing.
  Current GR release is no 226. Current beta release is 253. Each release 
  has numbers of fixes to test.

  If you have particular problems in mind, you need to contact Support or 
  send them in so they get entered or updated in the bug tracking, not 
  report here where they mostly go nowhere.

  Cathy

  Ronald E Howell via LegacyUserGroup wrote on 17/09/2018 5:15 AM:
  >
  > On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay  <mailto:macau...@icmac.ca>> wrote:
  >
  > I am beginning to think that the programmers of Lagacy all quit
  > when the company sold, or they have gone to sleep.
  >
  > The simplest of fixes has not been done and there is no sign of
  > any real changes or updates to the code.
  >
  > For example how hard is it to make a field unique entry.  The FAG
  > number should be unique and yet  this program keeps erasing the
  > number when its duplicated, not when its entered where it would be
  > noticed but only after a cleanup.
  >
  > Rule #1 "do not destroy customer data"
  >
  > Yep, I just got angry,  sorry.
  >
  > Ian
  >


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Re: [LegacyUG] Programmers?

[Jill’s Genealogy]

And which platform?  

Warmest Regards,
Jill Baty

> On Sep 17, 2018, at 3:07 PM, Jerry in Michigan  wrote:
> 
> Well, I haven't done much with Legacy 9 since upgrading.  But if you are 
> having all these problems, is the consensus to move on to another platform is 
> one does not have a lot invested in Legacy? Maybe that's not an appropriate 
> question, but if the programmers know a lot of users are unhappy, seems like 
> they would respond.
> 
> Jerry in Michigan
>> On 9/17/2018 3:34 AM, Mary Young wrote:
>> "People have stopped trying"?  So now it's *our* fault? !!!
>> Mary Young
>> 
>>> On Mon, 17 Sep 2018 03:33 David Turley,  wrote:
>>> Maybe, just maybe, the programmers are busy re-writing Legacy in Unicode. 
>>> Well, we can dream, can't we?
>>> 
>>>> On Sun, Sep 16, 2018 at 7:35 PM Gene Hutson  wrote:
>>>> We seem to still get the lip service, “the programmers won’t go for that”
>>>> 
>>>> or “we have found this problem also, you will get the credit for finding 
>>>> it”
>>>> 
>>>> but never seems to go anywhere. Who was this designed for in the first
>>>> 
>>>> place, us, the users… or the programmers??
>>>> 
>>>>  
>>>> 
>>>> Sent from Mail for Windows 10
>>>> 
>>>>  
>>>> 
>>>> From: CE WOOD
>>>> Sent: Sunday, September 16, 2018 8:26 PM
>>>> To: Legacy User Group
>>>> Subject: Re: [LegacyUG] Programmers?
>>>> 
>>>>  
>>>> 
>>>> Since it nothing ever happens, people have stopped trying, which is 
>>>> probably what they wanted to have happen anyway.
>>>> 
>>>>  
>>>> 
>>>>  
>>>> 
>>>> CE
>>>> 
>>>> 
>>>> 
>>>> From: LegacyUserGroup  on behalf 
>>>> of Cathy Pinner 
>>>> Sent: Sunday, September 16, 2018 5:30 PM
>>>> To: Legacy User Group
>>>> Subject: Re: [LegacyUG] Programmers?
>>>> 
>>>>  
>>>> 
>>>> We'd all like our pet bugs fixed. I know I have a few.
>>>> 
>>>> However, the programmers are not doing nothing.
>>>> Current GR release is no 226. Current beta release is 253. Each release 
>>>> has numbers of fixes to test.
>>>> 
>>>> If you have particular problems in mind, you need to contact Support or 
>>>> send them in so they get entered or updated in the bug tracking, not 
>>>> report here where they mostly go nowhere.
>>>> 
>>>> Cathy
>>>> 
>>>> Ronald E Howell via LegacyUserGroup wrote on 17/09/2018 5:15 AM:
>>>> >
>>>> > On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay >>> > <mailto:macau...@icmac.ca>> wrote:
>>>> >
>>>> > I am beginning to think that the programmers of Lagacy all quit
>>>> > when the company sold, or they have gone to sleep.
>>>> >
>>>> > The simplest of fixes has not been done and there is no sign of
>>>> > any real changes or updates to the code.
>>>> >
>>>> > For example how hard is it to make a field unique entry.  The FAG
>>>> > number should be unique and yet  this program keeps erasing the
>>>> > number when its duplicated, not when its entered where it would be
>>>> > noticed but only after a cleanup.
>>>> >
>>>> > Rule #1 "do not destroy customer data"
>>>> >
>>>> > Yep, I just got angry,  sorry.
>>>> >
>>>> > Ian
>>>> >
>>>> 
>>>> 
>>>> -- 
>>>> 
>>>> LegacyUserGroup mailing list
>>>> LegacyUserGroup@legacyusers.com
>>>> To manage your subscription and unsubscribe 
>>>> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Flegacyusers.com%2Fmailman%2Flistinfo%2Flegacyusergroup_legacyusers.comdata=02%7C01%7C%7C5061ce48e3914133243808d61c34dde0%7C84df9e7fe9f640afb435%7C1%7C0%7C636727410710932543sdata=RUk2Yv3UxVdN7MMxHWt%2FO0ZCN9dQfyrcUlHNjqklTM4%3Dreserved=0
>>>> Archives at:
>>>> https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Flegacyusergroup%40legacyusers.com%2Fdata=02%7C01%7C%7C5061ce48e3914133243808d61c34dde0%7C84df9e7fe9f640afb435%7C1%7C0%7C636727410710932543sdata=AIBKjEifkx2CzronH6AdFx0DT7d1Z8qbwmpLXxCCkGI%3Dreserved=0
>>>> 
>>>>  
>>>> 
>>>> -- 
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>>> -- 
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>> 
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Re: [LegacyUG] Programmers?

[Jerry in Michigan]

Well, I haven't done much with Legacy 9 since upgrading.  But if you are 
having all these problems, is the consensus to move on to another 
platform is one does not have a lot invested in Legacy? Maybe that's not 
an appropriate question, but if the programmers know a lot of users are 
unhappy, seems like they would respond.


Jerry in Michigan

On 9/17/2018 3:34 AM, Mary Young wrote:

"People have stopped trying"?  So now it's *our* fault? !!!
Mary Young

On Mon, 17 Sep 2018 03:33 David Turley, <mailto:davidtur...@byu.net>> wrote:


Maybe, just maybe, the programmers are busy re-writing Legacy in
Unicode. Well, we can dream, can't we?

On Sun, Sep 16, 2018 at 7:35 PM Gene Hutson
mailto:bigfish68...@gmail.com>> wrote:

We seem to still get the lip service, “the programmers won’t
go for that”

or “we have found this problem also, you will get the credit
for finding it”

but never seems to go anywhere. Who was this designed for in
the first

place, us, the users… or the programmers??

Sent from Mail
<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

*From: *CE WOOD <mailto:wood...@msn.com>
*Sent: *Sunday, September 16, 2018 8:26 PM
*To: *Legacy User Group <mailto:legacyusergroup@legacyusers.com>
    *Subject: *Re: [LegacyUG] Programmers?

Since it nothing ever happens, people have stopped trying,
which is probably what they wanted to have happen anyway.

CE

*From:*LegacyUserGroup
mailto:legacyusergroup-boun...@legacyusers.com>> on behalf of
Cathy Pinner mailto:genea...@gmail.com>>
*Sent:* Sunday, September 16, 2018 5:30 PM
    *To:* Legacy User Group
*Subject:* Re: [LegacyUG] Programmers?

We'd all like our pet bugs fixed. I know I have a few.

However, the programmers are not doing nothing.
Current GR release is no 226. Current beta release is 253.
Each release
has numbers of fixes to test.

If you have particular problems in mind, you need to contact
Support or
send them in so they get entered or updated in the bug
tracking, not
report here where they mostly go nowhere.

Cathy

Ronald E Howell via LegacyUserGroup wrote on 17/09/2018 5:15 AM:
>
> On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay
mailto:macau...@icmac.ca>
> <mailto:macau...@icmac.ca>> wrote:
>
> I am beginning to think that the programmers of Lagacy
all quit
> when the company sold, or they have gone to sleep.
>
> The simplest of fixes has not been done and there is no
sign of
> any real changes or updates to the code.
>
> For example how hard is it to make a field unique
entry.  The FAG
> number should be unique and yet  this program keeps
erasing the
> number when its duplicated, not when its entered where
it would be
> noticed but only after a cleanup.
>
> Rule #1 "do not destroy customer data"
>
> Yep, I just got angry,  sorry.
>
> Ian
>


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Re: [LegacyUG] Programmers?

[Mary Young]

"People have stopped trying"?  So now it's *our* fault? !!!
Mary Young

On Mon, 17 Sep 2018 03:33 David Turley,  wrote:

> Maybe, just maybe, the programmers are busy re-writing Legacy in Unicode.
> Well, we can dream, can't we?
>
> On Sun, Sep 16, 2018 at 7:35 PM Gene Hutson 
> wrote:
>
>> We seem to still get the lip service, “the programmers won’t go for that”
>>
>> or “we have found this problem also, you will get the credit for finding
>> it”
>>
>> but never seems to go anywhere. Who was this designed for in the first
>>
>> place, us, the users… or the programmers??
>>
>>
>>
>> Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for
>> Windows 10
>>
>>
>>
>> *From: *CE WOOD 
>> *Sent: *Sunday, September 16, 2018 8:26 PM
>> *To: *Legacy User Group 
>> *Subject: *Re: [LegacyUG] Programmers?
>>
>>
>>
>> Since it nothing ever happens, people have stopped trying, which is
>> probably what they wanted to have happen anyway.
>>
>>
>>
>>
>>
>> CE
>>
>> *From:* LegacyUserGroup  on
>> behalf of Cathy Pinner 
>> *Sent:* Sunday, September 16, 2018 5:30 PM
>> *To:* Legacy User Group
>> *Subject:* Re: [LegacyUG] Programmers?
>>
>>
>>
>> We'd all like our pet bugs fixed. I know I have a few.
>>
>> However, the programmers are not doing nothing.
>> Current GR release is no 226. Current beta release is 253. Each release
>> has numbers of fixes to test.
>>
>> If you have particular problems in mind, you need to contact Support or
>> send them in so they get entered or updated in the bug tracking, not
>> report here where they mostly go nowhere.
>>
>> Cathy
>>
>> Ronald E Howell via LegacyUserGroup wrote on 17/09/2018 5:15 AM:
>> >
>> > On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay > > <mailto:macau...@icmac.ca >> wrote:
>> >
>> > I am beginning to think that the programmers of Lagacy all quit
>> > when the company sold, or they have gone to sleep.
>> >
>> > The simplest of fixes has not been done and there is no sign of
>> > any real changes or updates to the code.
>> >
>> > For example how hard is it to make a field unique entry.  The FAG
>> > number should be unique and yet  this program keeps erasing the
>> > number when its duplicated, not when its entered where it would be
>> > noticed but only after a cleanup.
>> >
>> > Rule #1 "do not destroy customer data"
>> >
>> > Yep, I just got angry,  sorry.
>> >
>> > Ian
>> >
>>
>>
>> --
>>
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>>
>>
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Re: [LegacyUG] Programmers?

[David Turley]

Maybe, just maybe, the programmers are busy re-writing Legacy in Unicode.
Well, we can dream, can't we?

On Sun, Sep 16, 2018 at 7:35 PM Gene Hutson  wrote:

> We seem to still get the lip service, “the programmers won’t go for that”
>
> or “we have found this problem also, you will get the credit for finding
> it”
>
> but never seems to go anywhere. Who was this designed for in the first
>
> place, us, the users… or the programmers??
>
>
>
> Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for
> Windows 10
>
>
>
> *From: *CE WOOD 
> *Sent: *Sunday, September 16, 2018 8:26 PM
> *To: *Legacy User Group 
> *Subject: *Re: [LegacyUG] Programmers?
>
>
>
> Since it nothing ever happens, people have stopped trying, which is
> probably what they wanted to have happen anyway.
>
>
>
>
>
> CE
>
> *From:* LegacyUserGroup  on
> behalf of Cathy Pinner 
> *Sent:* Sunday, September 16, 2018 5:30 PM
> *To:* Legacy User Group
> *Subject:* Re: [LegacyUG] Programmers?
>
>
>
> We'd all like our pet bugs fixed. I know I have a few.
>
> However, the programmers are not doing nothing.
> Current GR release is no 226. Current beta release is 253. Each release
> has numbers of fixes to test.
>
> If you have particular problems in mind, you need to contact Support or
> send them in so they get entered or updated in the bug tracking, not
> report here where they mostly go nowhere.
>
> Cathy
>
> Ronald E Howell via LegacyUserGroup wrote on 17/09/2018 5:15 AM:
> >
> > On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay  > <mailto:macau...@icmac.ca >> wrote:
> >
> > I am beginning to think that the programmers of Lagacy all quit
> > when the company sold, or they have gone to sleep.
> >
> > The simplest of fixes has not been done and there is no sign of
> > any real changes or updates to the code.
> >
> > For example how hard is it to make a field unique entry.  The FAG
> > number should be unique and yet  this program keeps erasing the
> > number when its duplicated, not when its entered where it would be
> > noticed but only after a cleanup.
> >
> > Rule #1 "do not destroy customer data"
> >
> > Yep, I just got angry,  sorry.
> >
> > Ian
> >
>
>
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Re: [LegacyUG] Programmers?

[Gene Hutson]

We seem to still get the lip service, “the programmers won’t go for that”
 or “we have found this problem also, you will get the credit for finding it”
 but never seems to go anywhere. Who was this designed for in the first
 place, us, the users… or the programmers??

Sent from Mail for Windows 10

From: CE WOOD
Sent: Sunday, September 16, 2018 8:26 PM
To: Legacy User Group
Subject: Re: [LegacyUG] Programmers?

Since it nothing ever happens, people have stopped trying, which is probably 
what they wanted to have happen anyway.


CE 

From: LegacyUserGroup  on behalf of 
Cathy Pinner 
Sent: Sunday, September 16, 2018 5:30 PM
To: Legacy User Group
Subject: Re: [LegacyUG] Programmers? 
 
We'd all like our pet bugs fixed. I know I have a few.

However, the programmers are not doing nothing.
Current GR release is no 226. Current beta release is 253. Each release 
has numbers of fixes to test.

If you have particular problems in mind, you need to contact Support or 
send them in so they get entered or updated in the bug tracking, not 
report here where they mostly go nowhere.

Cathy

Ronald E Howell via LegacyUserGroup wrote on 17/09/2018 5:15 AM:
>
> On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay  <mailto:macau...@icmac.ca>> wrote:
>
> I am beginning to think that the programmers of Lagacy all quit
> when the company sold, or they have gone to sleep.
>
> The simplest of fixes has not been done and there is no sign of
> any real changes or updates to the code.
>
> For example how hard is it to make a field unique entry.  The FAG
> number should be unique and yet  this program keeps erasing the
> number when its duplicated, not when its entered where it would be
> noticed but only after a cleanup.
>
> Rule #1 "do not destroy customer data"
>
> Yep, I just got angry,  sorry.
>
> Ian
>


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Re: [LegacyUG] Programmers?

[CE WOOD]

Since it nothing ever happens, people have stopped trying, which is probably 
what they wanted to have happen anyway.



CE


From: LegacyUserGroup  on behalf of 
Cathy Pinner 
Sent: Sunday, September 16, 2018 5:30 PM
To: Legacy User Group
Subject: Re: [LegacyUG] Programmers?

We'd all like our pet bugs fixed. I know I have a few.

However, the programmers are not doing nothing.
Current GR release is no 226. Current beta release is 253. Each release
has numbers of fixes to test.

If you have particular problems in mind, you need to contact Support or
send them in so they get entered or updated in the bug tracking, not
report here where they mostly go nowhere.

Cathy

Ronald E Howell via LegacyUserGroup wrote on 17/09/2018 5:15 AM:
>
> On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay  <mailto:macau...@icmac.ca>> wrote:
>
> I am beginning to think that the programmers of Lagacy all quit
> when the company sold, or they have gone to sleep.
>
> The simplest of fixes has not been done and there is no sign of
> any real changes or updates to the code.
>
> For example how hard is it to make a field unique entry.  The FAG
> number should be unique and yet  this program keeps erasing the
> number when its duplicated, not when its entered where it would be
> noticed but only after a cleanup.
>
> Rule #1 "do not destroy customer data"
>
> Yep, I just got angry,  sorry.
>
> Ian
>


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Re: [LegacyUG] Programmers?

[CE WOOD]

Mapping does not work in any of the previous versions because Legacy is not 
interested in making it work. It is SIMPLE MANY other sites QUICKLY updated 
to the new Bing standards, but Legacy, quite obviously, can't be bothered. So 
much for listening to the people who made Legacy into a great program. Now they 
are ruining it.


CE


From: LegacyUserGroup  on behalf of 
Gene Wheeler 
Sent: Sunday, September 16, 2018 6:09 PM
To: Legacy User Group
Subject: Re: [LegacyUG] Programmers?

There seems to be three options for us frustrated with the lack of mapping in 
v.9 Go back to v.8, change to another program, e.g. RootsMagic, or just 
live with the current situation. The last option is the least preferable.

Gene

On Sun, Sep 16, 2018 at 7:58 PM, Gene Hutson 
mailto:bigfish68...@gmail.com>> wrote:

I too am afraid that the Legacy we all knew and cherished has gone the

way of the dinosaur, like so many of our relatives we research now, never

to be forgotten… but never to be resurrected either.



We used to see sporadic updates… now it just seems we go along with the

flow. Sad to see it happen, but not totally unexpected either.



Sent from 
Mail<https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D550986=02%7C01%7C%7C51fe1209ca234773941508d61c3a5eeb%7C84df9e7fe9f640afb435%7C1%7C0%7C636727434349045568=MiNUJeOdtgRhO9OFtpBb%2FSYbVRE4RFLIEzNqsRMO%2BSA%3D=0>
 for Windows 10



From: betty hayden bickham<mailto:bjbick...@gmail.com>
Sent: Sunday, September 16, 2018 3:02 PM
To: legacyusergroup@legacyusers.com<mailto:legacyusergroup@legacyusers.com>
Subject: Re: [LegacyUG] Programmers?



agree  totally.so many problems and not really any solutionsbought 
my LAST update since originally marketed



On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay 
mailto:macau...@icmac.ca>> wrote:

I am beginning to think that the programmers of Lagacy all quit when the 
company sold, or they have gone to sleep.



The simplest of fixes has not been done and there is no sign of any real 
changes or updates to the code.



For example how hard is it to make a field unique entry.  The FAG number should 
be unique and yet  this program keeps erasing the number when its duplicated, 
not when its entered where it would be noticed but only after a cleanup.



Rule #1 "do not destroy customer data"



Yep, I just got angry,  sorry.



Ian



--

  ICMac Sales: Hobby consultant (1986r.)

Office hours:   10:00 Am - 5:00 PM  most days

  Macaulay Genealogy
 Family Matters
  Ian Macaulayof Carp, Ontario

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Re: [LegacyUG] Programmers?

[Gene Wheeler]

There seems to be three options for us frustrated with the lack of mapping
in v.9 Go back to v.8, change to another program, e.g. RootsMagic, or
just live with the current situation. The last option is the least
preferable.

Gene

On Sun, Sep 16, 2018 at 7:58 PM, Gene Hutson  wrote:

> I too am afraid that the Legacy we all knew and cherished has gone the
>
> way of the dinosaur, like so many of our relatives we research now, never
>
> to be forgotten… but never to be resurrected either.
>
>
>
> We used to see sporadic updates… now it just seems we go along with the
>
> flow. Sad to see it happen, but not totally unexpected either.
>
>
>
> Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for
> Windows 10
>
>
>
> *From: *betty hayden bickham 
> *Sent: *Sunday, September 16, 2018 3:02 PM
> *To: *legacyusergroup@legacyusers.com
> *Subject: *Re: [LegacyUG] Programmers?
>
>
>
> agree  totally.so many problems and not really any
> solutionsbought my LAST update since originally marketed
>
>
>
> On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay  wrote:
>
> I am beginning to think that the programmers of Lagacy all quit when the
> company sold, or they have gone to sleep.
>
>
>
> The simplest of fixes has not been done and there is no sign of any real
> changes or updates to the code.
>
>
>
> For example how hard is it to make a field unique entry.  The FAG number
> should be unique and yet  this program keeps erasing the number when its
> duplicated, not when its entered where it would be noticed but only after a
> cleanup.
>
>
>
> Rule #1 "do not destroy customer data"
>
>
>
> Yep, I just got angry,  sorry.
>
>
>
> Ian
>
>
>
> --
>
>   ICMac Sales: Hobby consultant (1986r.)
>
> Office hours:   10:00 Am - 5:00 PM  most days
>
>   Macaulay Genealogy
>  Family Matters
>   Ian Macaulayof Carp, Ontario
>
> --
>
> LegacyUserGroup mailing list
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> To manage your subscription and unsubscribe http://legacyusers.com/
> mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
>
>
> --
>
> LegacyUserGroup mailing list
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> To manage your subscription and unsubscribe http://legacyusers.com/
> mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
>
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Re: [LegacyUG] Programmers?

[Gene Hutson]

I too am afraid that the Legacy we all knew and cherished has gone the
 way of the dinosaur, like so many of our relatives we research now, never
 to be forgotten… but never to be resurrected either.

We used to see sporadic updates… now it just seems we go along with the
 flow. Sad to see it happen, but not totally unexpected either. 

Sent from Mail for Windows 10

From: betty hayden bickham
Sent: Sunday, September 16, 2018 3:02 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Programmers?

agree  totally.so many problems and not really any solutionsbought 
my LAST update since originally marketed

On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay  wrote:
I am beginning to think that the programmers of Lagacy all quit when the 
company sold, or they have gone to sleep.

The simplest of fixes has not been done and there is no sign of any real 
changes or updates to the code.

For example how hard is it to make a field unique entry.  The FAG number should 
be unique and yet  this program keeps erasing the number when its duplicated, 
not when its entered where it would be noticed but only after a cleanup.  

Rule #1 "do not destroy customer data"

Yep, I just got angry,  sorry.  

Ian


-- 
  ICMac Sales:     Hobby consultant (1986r.)
Office hours:   10:00 Am - 5:00 PM  most days
              Macaulay Genealogy
                 Family Matters
      Ian Macaulay    of Carp, Ontario
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Re: [LegacyUG] Programmers?

[Cathy Pinner]

We'd all like our pet bugs fixed. I know I have a few.

However, the programmers are not doing nothing.
Current GR release is no 226. Current beta release is 253. Each release 
has numbers of fixes to test.


If you have particular problems in mind, you need to contact Support or 
send them in so they get entered or updated in the bug tracking, not 
report here where they mostly go nowhere.


Cathy

Ronald E Howell via LegacyUserGroup wrote on 17/09/2018 5:15 AM:


On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay > wrote:


I am beginning to think that the programmers of Lagacy all quit
when the company sold, or they have gone to sleep.

The simplest of fixes has not been done and there is no sign of
any real changes or updates to the code.

For example how hard is it to make a field unique entry.  The FAG
number should be unique and yet  this program keeps erasing the
number when its duplicated, not when its entered where it would be
noticed but only after a cleanup.

Rule #1 "do not destroy customer data"

Yep, I just got angry,  sorry.

Ian




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Re: [LegacyUG] Programmers?

[Ronald E Howell via LegacyUserGroup]

The original message to the list is in the attachment.

This action is required because of the DMARC Reject/Quarantine Policy
imposed by some email providers. Users who want to send messages
without conversion to attachments should use a different email address
for their subscription.

Known providers for free email accounts whose emails do not require
this conversion include gmail.com and hotmail.com.  Many other email
providers will also work but you will have to give them a try.--- Begin Message ---
Been waiting for a fix to the detail source query using “and” since May!



Thanks,

RH



From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of betty hayden bickham
Sent: Sunday, September 16, 2018 3:01 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Programmers?



agree  totally.so many problems and not really any solutionsbought 
my LAST update since originally marketed



On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay  wrote:

I am beginning to think that the programmers of Lagacy all quit when the 
company sold, or they have gone to sleep.



The simplest of fixes has not been done and there is no sign of any real 
changes or updates to the code.



For example how hard is it to make a field unique entry.  The FAG number should 
be unique and yet  this program keeps erasing the number when its duplicated, 
not when its entered where it would be noticed but only after a cleanup.



Rule #1 "do not destroy customer data"



Yep, I just got angry,  sorry.



Ian




--

  ICMac Sales: Hobby consultant (1986r.)

Office hours:   10:00 Am - 5:00 PM  most days

  Macaulay Genealogy
 Family Matters
  Ian Macaulayof Carp, Ontario

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Re: [LegacyUG] Programmers?

[betty hayden bickham]

agree  totally.so many problems and not really any
solutionsbought my LAST update since originally marketed

On Sun, Sep 16, 2018 at 2:13 PM Ian Macaulay  wrote:

> I am beginning to think that the programmers of Lagacy all quit when the
> company sold, or they have gone to sleep.
>
> The simplest of fixes has not been done and there is no sign of any real
> changes or updates to the code.
>
> For example how hard is it to make a field unique entry.  The FAG number
> should be unique and yet  this program keeps erasing the number when its
> duplicated, not when its entered where it would be noticed but only after a
> cleanup.
>
> Rule #1 "do not destroy customer data"
>
> Yep, I just got angry,  sorry.
>
> Ian
>
> --
>   ICMac Sales: Hobby consultant (1986r.)
> Office hours:   10:00 Am - 5:00 PM  most days
>   Macaulay Genealogy
>  Family Matters
>   Ian Macaulayof Carp, Ontario
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe
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>
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