It seems OTRS Community Edition 6 is back :
[ https://otrscommunityedition.com/roadmap/ |
https://otrscommunityedition.com/roadmap/ ]
Regards,
De: "otrs list"
À: "otrs"
Envoyé: Mercredi 3 Février 2021 07:43:59
Objet: Re: [otrs] RES: Otrs Community edition is formally dead?
So, now
to modify anything, just
create the dynamic fields, map the configuration and set them into Config.pm in
the order you want to show.
Best Regards.
El jue., 14 may. 2020 a las 9:11, Alexis HAUSER (< [
mailto:alexis.hau...@imt-atlantique.fr | alexis.hau...@imt-atlantique.fr ] >)
escribió:
Hi,
I found out that it was possible to modify Layout.pm to create a new
environment variable.
For example, it's possible to create a new variable called "New Variable" :
$Self->{NewVariable} = $ConfigObject->Get('DefaultTheme');
And call it inside a .tt template file using :
[%
Hi,
Actually, I may have done a mistake when doing my first test : using
works !
Regards
Hi Alexis,
You want the followup magic
I think should map to
X-OTRS-FollowUp-DynamicField instead of X-OTRS-DynamicFIeld
I believe that's correct (but i haven't got access to my otrs right
Hi,
I tried to use dynamic fields in notifications, using the following syntax :
It worked for escalation notifications and others things, but it seems that the
dynamic fields don't get any value when the notification is sent after creating
a new ticket.
It's replaced instead with "-".
Hi Anthony,
By "Group", do you mean "OTRS Group" or "LDAP Group" ?
Regards
Alexis
De: "Anthony F McInerney"
À: "otrs"
Envoyé: Samedi 9 Novembre 2019 15:56:47
Objet: [otrs] LDAP Lookup for Ticket Content
Hi All,
I am looking for a very specific feature/plugin for LDAP lookup.
If
| Marshall ]
One's strength is only determined when the challenge seems overwhelming.
Original message ----
From: Alexis HAUSER
Date: 10/3/19 11:00 (GMT-05:00)
To: otrs
Subject: [otrs] Tickets number of digits
Hi,
Is there a way to change the number of digits used i
Hi,
Is there a way to change the number of digits used in the ticket numbers ?
For example, transform Ticket# 20190411 4 031 into date + 3 digits for
ticket number : Ticket#20190411031
Regards
-
OTRS mailing list:
answer to the customer.
Knowing that, I believe I can work on an strategy with my customer to work that
around.
Best Regards.
El lun., 27 may. 2019 a las 0:27, Alexis HAUSER (< [
mailto:alexis.hau...@imt-atlantique.fr | alexis.hau...@imt-atlantique.fr ] >)
escribió:
Hi,
Maybe what
Hi,
Maybe what you're looking for is located in System Configuration (in the admin
menu) : Ticket::Frontend::Article::Actions
Regards
De: "Alvaro Cordero"
À: "otrs"
Envoyé: Dimanche 26 Mai 2019 00:29:02
Objet: Re: [otrs] Answering to a Customer who opened a Process Ticket
Thanks
Hi,
So the idea would be to create a new setting with XML file, like
"DynamicFieldFromCustomerUser::Mapping" but for Agent ?
Would that be "DynamicFieldFromAgent::Mapping" ?
Regards
Alexis
[ http://www.imt-atlantique.fr/ ]
Alexis HAUSER
SG/DISI, site de Renn
Hi,
I tried the following things without success.
1) Uncomment the part concerning Dynamic Field1 in
AgentTicketOverviewMedium.tt, replacing "Field1" without the name of my dynamic
field
2) Added the dynamic field in Ticket::Frontend::OverviewMedium###DynamicField
with Value 1-Enabled
the agent. Perhaps by
combining custom entries for agent data and those variables in the
signature data you might be able to have OTRS create a fitting signature.
HTH,
Julius
Am 12.04.19 um 09:20 schrieb Alexis HAUSER:
> Hi,
> That would be only for a group or single agent attached
is
actually created, for example for the name of the agent. Perhaps by
combining custom entries for agent data and those variables in the
signature data you might be able to have OTRS create a fitting signature.
HTH,
Julius
Am 12.04.19 um 09:20 schrieb Alexis HAUSER:
> Hi,
> That would be
Hi,
That would be only for a group or single agent attached to a queue, right ? But
in that case you would have to create a queue per agent ? Isn't there a better
way for single agent ?
Regards
Alexis
De: "Gerald Young"
À: "otrs"
Envoyé: Jeudi 4 Avril 2019 14:43:54
Objet: Re:
to change with CSS as it's
inside some iframes.
Regards
De: "Florian Edlhuber"
À: "otrs"
Envoyé: Jeudi 31 Janvier 2019 22:14:59
Objet: Re: [otrs] Change text size in Agent Interface
Hi,
31.01.2019 16:41 - Alexis HAUSER schrieb:
> I am trying to change the size of
Hi,
I am trying to change the size of the displayed messages when you read a
ticket. Any idea how to do so ?
There is a sysconfig parameter about text size but it only changes the size of
the emails sent from "New Email Ticket".
Regards
Alexis
Hi,
I would like to add a link in a web application that would search for a user in
OTRS, for example, by using query strings.
I found out it was possible to reach the search with the following URL :
[
Hi,
Is there a place with a list of OTRS tags (for example for signature) ?
Is it possible to create custom tags ?
For example, Iike would like the LDAP attributes of agents location (UserCity)
and show it in agent signatures.
Regards
The solution was in the dynamic field description :
http://some.example.com/handle?query= [ % Data.Field1 | uri % ]
Replacing Field1 with the LDAP attribute (if this one is already defined in the
mapping)
Best Regards
Alexis
De: "Alexis HAUSER" <alexis.hau...@imt-atla
Hi,
I would like to associate services with links. How can I do that ?
Is it possible for example to use the services comments for that ? i.e.
something like [% Data.Service.Comment | uri %] ...?
Best Regards
Alexis
Hi,
How to use the LDAP uid into a dynamic field ?
What I try to do : adding a dynamic field with a link containing the customer
uid.
i.e. : mysebsite.com/script.cgi?uid=
I would like to know in that example what I should use instead of
in OTRS to automatically fill this with the
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