Hello,
here is the bug report for this problem:
http://bugs.otrs.org/show_bug.cgi?id=11989
There wil be a new OTRS::ITSM 5.0.10 which will be released next week.
Thanks, and best regards,
Udo
On 06.04.16 13:02, BIRO Zoltan wrote:
> Hi Udo,
>
> Thanks for your reply...let me try and inform you
Hello Zoltan,
please do NOT unisntall your packages, as you suspected this will result
in a loss of data!
There is currently a bug in ITSM 5.0.9 which is caused by a file which
has moved from one package to another. A bug report will follow soon.
Please try the following workaround:
1. Downloa
Hi Victor,
yes, you can create tickets, take a look here:
https://github.com/OTRS/otrs/tree/rel-4_0/Kernel/GenericInterface/Operation/Ticket
http://otrs.github.io/doc/manual/developer/stable/en/html/otrs-module-layers.html#genericinterface-modules
It would be possible to also write Operations fo
Hello,
did you check the Sysconfig option "LostPassword" in Framework ->
Frontend::Agent?
Best regards,
Udo
On 17.04.14 13:36, Darshak Modi wrote:
> Hello,
>
> The lost password link is not displayed on login page / index.pl
>
> However in dtl file the block is there. And sysconfig , also yes
Hello Jose,
you need to make sure in your change state machine ( Admin -> Admin
State Machine -> ITSM::ChangeManagement::Change::State) that the state
"Approved" is reachable from the state the change had before in your
scenario.
In the default setup of ITSM Change Management the state "Appr
Hello,
did you activate the cron job "itsmchange_check"?
You need to copy/rename the file "var/cron/itsmchange_check.dist" to
"var/cron/itsmchange_check"
This cron job checks regularly for changes/workorders if the relevant
times have been reached.
Best regards,
Udo
On 17.10.2012 10:15,
Hi Dilson,
you can go to the "General Catalog" section in the admin interface and
create new items of the class "ITSM::Service::Type".
Best regards,
Udo
On 11.01.2012 18:02, Dilson Tomé wrote:
Hi.
How do I add new types for service?
I look at general_catalog in MySQL, but i think this is
Hello Martin,
unfortunately the Import/Export script is currently not able to create
links between objects.
But you could write a script, which uses Kernel/System/LinkObject.pm,
especially the LinkAdd() function to create the links.
Best regards,
Udo
On 08.03.2011 10:58, Martin Aigner wr
Hi Gergely,
this is not possible out-of-the box, and would require some programming,
which the OTRS could offer to you:
http://www.otrs.com/en/solutions/services/development/
Best regards,
Udo
On 25.02.2011 11:48, Gergely Polonkai wrote:
Hello list,
I am wondering, is it possible to create
The first beta of OTRS::ITSM 3.0 will come in in January.
On 16.12.2010 16:51, Nils Leideck wrote:
> not available yet
>
> —
> Nils Leideck
> Senior Consultant
>
> http://webint.cryptonode.de / a Fractal project
>
> On 16.12.2010, at 12:33, Yuan Yudistira wrote:
>
>> I install otrs 3.0.3,
>>
On 24.11.2010 19:08, Wes Plate wrote:
> Did uninstalling actually delete my FAQ
> entries? Maybe I should have _upgraded_ the FAQ module instead?
Yes! Thats the case, uninstalling deletes everything.
Good that you had a backup. :-)
Hi Alexander,
for me a feature request is the same as an "enhancement request" in
bugzilla, and that's still the place where to file such things.
As I mentioned before, this has the advantage of easier reference in our
release notes, and cvs commits.
I see ideascale as a place to discuss ideas w
Hi Andre,
I can totally agree with you! I would like to keep bugs and enhancement
requests in bugzilla, were they can be referenced much better in our
release notes, and in cvs commits, than in ideascale.
Ideascale is nice, but we will need bugzilla for enhancement requests.
Best regards,
Udo
rs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> Udo Bretz
> Sent: 04 August 2010 11:59
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] LDAP
>
> Hi Rosanna,
>
> yes, thats possible, please have a look here:
> http://doc.otrs.org/2.4/en/html/x1801.
Hi Rosanna,
yes, thats possible, please have a look here:
http://doc.otrs.org/2.4/en/html/x1801.html#customer-backend-ldap
Best regards,
Udo
On 04.08.2010 12:40, Marretta, Rosanna wrote:
> Hi All,
>
>
>
> Is anybody able to tell me if there is LDAP support in OTRS. When
> forwarding a call
Hi Jason,
the first beta of OTRS::ITSM 3.0 will come out at the end of November,
and the final version in February 2011.
Best regards,
Udo
On 02.08.2010 17:19, Jason B. Loven wrote:
> What is the timeframe for ITSM with OTRS 3.0?
>
>
>
> We have installed the ITSM features on our OTRS but h
ilities i've saw otrs 2.4 is only compatible only
> with ITSM 2.0 and next versions
>
> Regards
>
> Manuel Fernández Panzuela
>
>
> 2010/5/12 Udo Bretz mailto:udo.br...@otrs.com>>
>
> Hi Manuel,
>
> have a look at this faq article:
Hi Manuel,
have a look at this faq article:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300
Best regards,
Udo
On 12.05.2010 17:11, Manuel Fernández Panzuela wrote:
> Hi,
>
> I've got a problem upgrading OTRS from 2.2 to 2.3
> The problem occurs when i click on "details" to see t
Hi Arthur,
> - I hope the complete logic can be saved in templates as well :-)
yes, a complete change including all workorders and conditions/actions
can be saved as template.
> - The approval WO's are a bit... uneasy. When I can already set the CAB,
> it would be cool if there was some mechanis
Hi Olivier,
you still need to obey the rules of the state machine. This means, if
you want to execute an action "Set the change to successful", the change
needs to be in a state before from where the transition to 'successful'
is allowed of course.
If you want to test this more easily, and to sim
Hello Winter,
in the FAQ edit screen, in the richtext editor, there is an image upload
button. This should usually work.
Best regards,
Udo
On 06.05.2010 17:24, Silver springs wrote:
> Hi,
>
> Could anyone let me know how to insert images in an FAQ article . I was
> trying to copy and paste st
Hi Edmond,
yes there is a way to do this.
Have a look in the Admin-Menu
[ Customer Users <-> Services ]. There you can either assign services to
selected customers, or you can define them as default services for every
customer.
Best regards,
Udo
On 21.04.2010 16:02, Edmond Chan wrote:
> Hi all
Hello Alessandra,
maybe you are you looking for this:
http://doc.otrs.org/2.4/en/html/x944.html
Best regards,
Udo
On 29.03.2010 12:57, A.Richetti wrote:
> Hi to everybody.
>
> I'm valuating otrs as the appropriate tool for my company.
>
> I've installed it, configured and everything works wel
Hi Harrison,
this will not be so easy, as there are no templates for the PDF output.
You can try to have a look at Kernel/Modules/AgentTicketPrint.pm, this
is where the PDF output is generated.
Best regards,
Udo
On 22.03.2010 15:06, Harrison Shutan wrote:
> Hello all,
>
> When printing an arti
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