That's just brilliant... no, fantastic!
Thanks a zillion.. Worked like a charm!
On Saturday, April 9, 2011, Nils Leideck nils.leid...@leidex.net wrote:
Dear Muhammad,
$QData{“Cc} doesn’t seems to be possible, not sure.
You might try to keep Ticket::Frontend::ResponseFormat” in its standard
Hi Nils,
Could you please tell me where that is?
On Sunday, April 3, 2011, Nils Leideck nils.leid...@leidex.net wrote:
Dear Muhammad,
I ata least can tell you that the Subject is available in the
QData{“Subject”} variable.You have to try and error with the other details.
On 03.04.2011, at
Hi Muhammad,
SysConfig - Ticket - Frontend::Agent::Ticket::ViewCompose - ResponseFormat
Cheers, Nils
On 09.04.2011, at 09:49, Muhammad El-Sergani wrote:
Hi Nils,
Could you please tell me where that is?
On Sunday, April 3, 2011, Nils Leideck nils.leid...@leidex.net wrote:
Dear Muhammad,
Thanks Nils,
Would it be too much if I ask for the editable variables for this?
I'm trying hard to check for that, but to no avail.
Any help or pointers would be very highly appreciated.
Thanks and Best Regards,
Muhammad El-Sergani.
On Sat, Apr 9, 2011 at 2:14 PM, Nils Leideck
I've been experimenting with the fields, and basically, this is what I've
been able to reach:
- $QData{OrigFrom} -- places the original From part, name and email
- $QData{To} -- places the current To part, name and email
- $QData{OrigTo} -- gets nothing...
Could anyone help with this
Thanks Nils,
I need all of the following, if humbly possible:
- Original From
- Original To
- Original Cc
- Original Date (Long format such as Thursday, April 07, 2011 11:25 PM
if that's possible)
- Original Subject
Thanks a lot in advance!!
Thanks and Best Regards,
Muhammad
Thanks Nils,
Well, I checked that but couldn't reach anything, I couldn't find where to
include the required style.
This is what the system uses in its replies:
04/02/2011 08:47 - Muhammad El-Sergani wrote:
And I would like it to reply using the following header:
Original Message
Dear Muhammad,
I ata least can tell you that the Subject is available in the QData{“Subject”}
variable.
You have to try and error with the other details.
On 03.04.2011, at 11:33, Muhammad El-Sergani wrote:
Well, I checked that but couldn't reach anything, I couldn't find where to
include
Dear Muhammad,
On 02.04.2011, at 05:09, Muhammad El-Sergani wrote:
When replying to tickets, using OTRS 3, the system automatically adds:
03/24/2011 18:12 - XYZ wrote:
Is there no way to edit this, to include full details, such as those provided
when replying using MS Office Outlook for
Hi all,
When replying to tickets, using OTRS 3, the system automatically adds:
03/24/2011 18:12 - XYZ wrote:
Is there no way to edit this, to include full details, such as those
provided when replying using MS Office Outlook for example?
Thanks and Best Regards,
Muhammad El-Sergani.
10 matches
Mail list logo
