Hi.
RT's default behaviour is that when it receives an email with [{$rtname}
#{$Ticket-id}] in the subject line, that the content of the email is
appended to the ticket with $Ticket-id as its ID.
I want to exempt this behaviour.
When an email has the 'To' address as '[EMAIL PROTECTED]' AND
yes, I use mod_perl
I installed perl and libperl from rpm's so I hope they
are compiled with same params... ;-)
--- Ruslan Zakirov [EMAIL PROTECTED] wrote:
If the error you see is about weaken that is not
available in
Scalar::Util then you want do next things:
1) reinstall Scalar::Util
Hi,
I am using RT 3.2.3 on Red Hat 9.
I have created the custom fields in a queue which I am
able to update through web interface. But when I am receiving the requests
through Email, I am not able to update the custom fields.
Please let me know how to update these custom fields
no way, it doesn't work!
I removed Tree::Simple and Scalar::Util
I re-installed it using perl CPAN
I always get the error:
Can't locate object method new via package
RT::Interface::Web::QueryBuilder::Tree at
/opt/rt3/share/html/Search/Build.html line 288.
and
Undefined subroutine
On Tue, 2006-05-16 at 23:15 -0400, Mathew Snyder wrote:
If I import the OLD old data can I import the NEW old data next to it or
will it overwrite the OLD old data? If I can do this, how do I go about it?
No. The tickets (and other objects) are assigned ID numbers in the
database. These
Hi,
is it possible to have custom fields defined on users which are members
of a specific group? What I want to achieve is a group called
'developers', where each developer has an 'owned Module'. Naturally, the
Sales-Group should not have 'owned Module's.
Thanks a lot,
Stefan
The answer is no. But, if you are using the Perl API you can
define any Attributes you want on any RT object.
See RT::Attribute
-Todd
On Wed, May 17, 2006 at 05:14:43PM +0200, Stefan Franck wrote:
Hi,
is it possible to have custom fields defined on users which are members
of a specific
Stefan Franck wrote:
Hi,
is it possible to have custom fields defined on users which are members
of a specific group? What I want to achieve is a group called
'developers', where each developer has an 'owned Module'. Naturally, the
Sales-Group should not have 'owned Module's.
Not yet.
Richard Skelton wrote:
Hi Jesse,
I fixed the XML::Simple by installing XML::SAX::Expat
So the only problem left at this stage is Test::WWW::Mechanize
If I grep the RT .pm files I see no mention of the word Mechanize is
this a good test for its use in a production system?
Sorry if I
On Wed, May 17, 2006 at 12:10:45PM -0400, Jesse Vincent wrote:
Stefan Franck wrote:
Hi,
is it possible to have custom fields defined on users which are members
of a specific group? What I want to achieve is a group called
'developers', where each developer has an 'owned Module'.
Hello,Can user have different Signature and Real Name fields depended on queue?For example i have user with login 'john'. This user are member of 2 queues Sales and Billing
His Real Name and part of Signature set to Company_name - SalesWhen he send reply to ticket from queue Billing customers will
On Wed, May 17, 2006 at 10:28:18PM +0300, Konstantin N. Bezruchenko wrote:
Hello,
Can user have different Signature and Real Name fields depended on
queue?
For example i have user with login 'john'. This user are member of 2 queues
Sales and Billing
His Real Name and part of Signature set
You could write custom Correspond scrips for those queues. Build a
signature into the scrip, something like
{ $Ticket-LastUpdatedByObj-Name }
some place, inc. sales
blah blah blah
Look on the wiki. IIRC, there is a way to change the reply-to and
perhaps the from headers in a scrip.
Heh, I've realized what's wrong with it.
This code control search on the 'disabled' property of a user record
and by default as stated in the docs shredder searches for disabled
users, but with the plugin option 'status' you can change this
behaviour. Try value of 'any'.
On 5/18/06, Philip Kime
Hi Everyone,
Is there some direct correlation between restarting the web server
which hosts RT, having people logged into RT, and the MySQL Server has
gone away message? Twice this week I restarted the web server and twice
this week two tickets which were entered a few moments after the
On Wed, 2006-05-17 at 17:16 -0400, Joe Auty wrote:
Hello,
I've set my users with global superuser permissions, but for some
reason this wasn't enough to own a ticket. I set them with own
permissions, and now they can be assigned tickets.
I can confirm this also. I have a SuperUser
Hi, im running RT 3.6 pre1 with RTMF 2.2.0 RC2.-
My site RTFM isnt showing any Content of the specifics
articles.
Any versions issue or config mismatch???
Many thanks in advance
Seb.-
___
From the UPGRADING file in the distribution:
***
UPGRADING FROM 3.5.7 and earlier - Changes:
Scrips are now prepared and committed in order alphanumerically by
description.
This means that you can prepend a number (00, 07, 15, 24) to the
beginning of
each scrip's description, and they
Give a group AdminCC
on a Queue and assignQueue right to the AdminCC Role instead of just
assign Queue rights to the Group?
Just trying to
design a new rights schema to replace the spaghetti we currently have and while
I understand what the Watcher Roles do, I can't see clearly why you'd
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