I would like to adapt an existing bash script so that
rather than committing the whole of a particular working directory it only
commits those changes identified in the external file.
For example, the external file might contain only two
lines
/src/com/mydomain/myclass.java
Apologies to all wrong list!
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Michael Pickard
Sent: 23 May 2006 09:47
To:
rt-users@lists.bestpractical.com
Subject: [rt-users] Reading commits from
external file
I would like to adapt an existing bash script so
Hi,
I am really interested in implementing a ticketing system for my
organisation. I am buffled by what peaple say about it but unfortunately i
have been defeated on installing the system.
Could someone out there lend a hand probably on Suse 9 or Fedora platforms.
I have tried on redhad in
Title: problems with rt-mailgate
When I try to send an email for commenting, the i get the following error:
linuxtest sendmail[9925]: k4N9VXf2009923: to=|/etc/smrsh/rt-mailgate --queue General --debug --action comment --url http://linuxtest/, ctladdr=[EMAIL PROTECTED] (8/0),
Hello,we want to change the RT name but to make sure that the old correspondence is not lost we want to be able to receive emails with both RT names. I did try to change emailparser.pm
but no luck.Has anyone succeeded? There is a little help in Wiki and I hope I can update it once all is
Paul,
You said that you're moving your RT from one server to another,
was Statistics working before the move?
Did you move it by installing as if a clean installation on the new
server, or did you just copy /opt/rt3?
You definitely should *not* just unpack the archive in /opt/rt3, follow
On Tue, 2006-05-23 at 05:18 -0400, James Yogo wrote:
Could someone out there lend a hand probably on Suse 9 or Fedora
platforms.
I have tried on redhad in vain.
On Fedora Cora 5, installing RT is as easy as
# yum install rt3
They really did a great job of packaging RT, those Fedora guys.
United *On*line, not United *Air*lines :-)
Eric Schultz
United *On*line
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Vivek Khera
Sent: Monday, May 22, 2006 2:08 PM
To: RT-Users list
Subject: Re: [rt-users] Multiple tickets per incoming email
Hello List,
We would like to be able to tell which comments in the
tickets are ours, and which comments come from customers just by
looking at the comment. As sometimes comments and replies can become very
wordy, it would be nice to be able to jump right to customer issues in order to
Hi,
Tickets are taking a very long time to draw on our RT install. After a
bit of digging, I've found it's the 'More about XYZ' box that lists
other tickets the user has open.
This query:
SELECT DISTINCT main.* FROM (((Tickets main JOIN Groups Groups_1 ON (
Groups_1.Instance = main.id))
hi,
i have a question on setting up mail gateway for RT.
we're using rt3.2.2 with about 200 queues. is it
possible to setup the gateway so that when someone
reply to a ticket, the gateway would read the subject
of the mail and utilize the ticket number in the
subject field to update the ticket?
duh. and i even know that untd.com is juno, bluelight, etc. sorry.
that's what happens at 2am (or was it 8pm) when you're messing up
timezones.
On May 23, 2006, at 11:02 AM, Schultz, Eric wrote:
United *On*line, not United *Air*lines :-)
Eric Schultz
United *On*line
-Original
At Tuesday 5/23/2006 11:19 AM, James Lee wrote:
hi,
i have a question on setting up mail gateway for RT.
we're using rt3.2.2 with about 200 queues. is it
possible to setup the gateway so that when someone
reply to a ticket, the gateway would read the subject
of the mail and utilize the ticket
Yes, I have Statistics working on the current servers. Works great too.
I'm doing the move by installing everything from scratch on the new
server and then importing the mysql database from the existing
environment. I'm installing Statistics post importing the database
though. Any thoughts on
On Tue, 2006-05-23 at 07:43, Dmitri Tikhonov wrote:
On Tue, 2006-05-23 at 05:18 -0400, James Yogo wrote:
Could someone out there lend a hand probably on Suse 9 or Fedora
platforms.
I have tried on redhad in vain.
On Fedora Cora 5, installing RT is as easy as
# yum install rt3
On Tue, 2006-05-23 at 13:10 -0400, Les Mikesell wrote:
Do you know if it is possible to install asset tracker on
top of it?
That I don't know, sorry.
- Dmitri.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
On Tue, 2006-05-23 at 14:04, Frank Pater wrote:
Hi Les,
On our CentOS 4.3 (Final) RT server, the stock mod_perl,
according to yum, is 1.99_16-4.centos4. This prevents
RT 3.4.5 from building properly with mod_perl, iirc. Are
you using an additional repository, by any chance? The
various
I have my RT queues configured with appropriate reply-to and comment-
to addresses, but tickets that are emailed are set with reply-to
addresses differing from this setting. My DNS entry for the machine
is only a CNAME, and because of our networking structure and this
machine sitting behind
-Original Message-
From: Paul Crossman [mailto:[EMAIL PROTECTED]
Sent: Tuesday, May 23, 2006 2:44 PM
To: Kelly F. Hickel; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics install issues (found a
thread,but no resolution)
I actually just finished flushing
When my users are searching for tickets, they select the columns they
want and then search. A lot of them like the spreadsheet view so they
can make reports. One problem is in the spreadsheet view there are a
lot of extra columns that they didn't add. They appear to be most of
the default time
When my users are searching for tickets, they select the columns they
want and then search. A lot of them like the spreadsheet view so they
can make reports. One problem is in the spreadsheet view there are a
lot of extra columns that they didn't add. They appear to be most of
the default
Hi,
I am trying to get RT to send out email in a specific form and have
been unable to do so to this point. I'm writing to the list in hopes
that someone else has solved this problem or can point me in the right
direction.
I have a Linux system running RT with an IP address of 172.20.8.103.
Thanks Eric, do you know why I'd be getting different results in
spreadsheet vs the web list? On one report I am getting 14 tickets in
the web view and in the spreadsheet I am getting 11 and the data is
wrong.. FYI the web results are correct and the spreadsheet is not. Is
something not being
As far as I can understand when a new user sends e-mail to RT for the
first time he is created in RT databases, but he cannot logon to RT.
But what should I do if I do not want to create users by e-mail? only
registered users should be able to create tickets. If user
whose e-mail is
not
Only thing I can think of is that you somehow modified the query before
doing one query vs. the other? Maybe using the browser navigation vs.
the application navigation? If the spreadsheet had more, I would say it
could be something with that query being less restrictive, but that's
not the
At Tuesday 5/23/2006 04:37 PM, Tomasz Wlodek wrote:
Hi,
As far as I can understand when a new user sends e-mail to RT for the
first time he is created in RT databases, but he cannot logon to RT.
But what should I do if I do not want to create users by e-mail? only
registered users should be
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