I just attempted the "fulltext:(word)" method and have not returned any
results. This is all being performed under root.
-Original Message-
From: Peterson, Erik [mailto:[EMAIL PROTECTED]
Sent: Friday, January 05, 2007 12:26 PM
To: Kyle Sharp; rt-users@lists.bestpractical.com
Subject: Re:
I have actually performed that function within the search function
(selecting content, enter the word I am searching for, adding it to the
search), still have a returned result of zero. The setup that I am using is
RT ver. 3.4.5, ActivePerl ver. 5.8.8, Apache server 2.2.3, and MySQL Server
5.0. T
On 1/5/07 1:54 PM, "Kyle Sharp" <[EMAIL PROTECTED]> wrote:
> I have tried both the simple search and the advanced search. Under the
> advanced search, I have selected "Content LIKE [Insert Word]" with the
> results still returned zero. Maybe I have set something up incorrectly, but
> I'm not sur
On Jan 5, 2007, at 3:14 PM, Jesse Vincent wrote:
If you leave it out, it defaults to "general", which is fine if
you're only sending mail about existing tickets, as the mailgate is
smart enough to deal with a ticket hitting any address, no matter
what queue it's in. So actually, should jus
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On Jan 5, 2007, at 12:18 PM, Vivek Khera wrote:
On Jan 5, 2007, at 10:43 AM, John Arends wrote:
Does this make sense? Any suggestions on how to handle this in /
etc/aliases? Can I just leave the queue name out?
no, you cannot leave it out. ma
I have tried both the simple search and the advanced search. Under the
advanced search, I have selected "Content LIKE [Insert Word]" with the
results still returned zero. Maybe I have set something up incorrectly, but
I'm not sure.
Thanks for the response
-Original Message-
From: Mathew
> When someone creates a ticket, they fill out a few custom fields. How
> can I get those fields included with the email that is sent to the
> queue owner?
In its simplest form you want something like this
{$Ticket->FirstCustomFieldValue('Custom_Field_Name')}
I'd suggest bookmarking the R
Are you using the Advanced or Simple Search? I've had success searching
within the body using the Simple Search but, of course, you don't have
much control of the function of it.
If we don't protect freedom of speech, how will we know who the assholes
are?
http://theillien.blogspot.com
Kyle Shar
I am fairly new in the RT arena, but I am having some difficulties. I have
created some sample tickets to do some testing. Everything seems to work
well except the search functionality. I try to search from something within
the ticket (ie the body of the ticket) and I get zero returned results.
> -Original Message-
> From: John Arends [mailto:[EMAIL PROTECTED]
> Sent: Friday, January 05, 2007 1:08 PM
> To: [EMAIL PROTECTED]
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] More about "Username"
>
> That would explain it. Can you think of a quick hack that
> woul
That would explain it. Can you think of a quick hack that would cause
this to appear for all users?
On Jan 5, 2007, at 11:56 AM, Stephen Turner wrote:
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of John Arends
Sent: Friday, January 05, 2007 12:46
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf
> Of John Arends
> Sent: Friday, January 05, 2007 12:46 PM
> To: John Arends
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] More about "Username"
>
> Does anyone have any idea about th
Does anyone have any idea about this? The More About code is located at
share/html/Tickets/Elements/ShowRequestor.
In my test RT 3.6.1 instance, this showed up when viewing a ticket, but
in my new 3.6.3 instance, it simply does not appear. Any ideas why this
might be?
John Arends wrote:
I se
On Jan 5, 2007, at 10:43 AM, John Arends wrote:
Does this make sense? Any suggestions on how to handle this in /etc/
aliases? Can I just leave the queue name out?
no, you cannot leave it out. mailgate doesn't like that.
smime.p7s
Description: S/MIME cryptographic signature
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Hello, if someone could kindly help me with this, I would appreciate
it greatly.
When someone creates a ticket, they fill out a few custom fields. How
can I get those fields included with the email that is sent to the
queue owner?
Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.
Is is possible to generate a Notify or Autoreply as part of a User
Defined action in a scrip?
If I try to string together multiple scrips on the same condition (On
Create) then the scrip with the User Defined action is processed last.
I would like the scrip with the User Define action to b
A number of my queues do not have email addresses. This is fine as
people do not need to create tickets via email in those queues. Queues
without email addresses are mainly used internally by our staff.
If a queue does not have an email address specified sends out mail, it
uses the RT_Correspo
I have seen this before, but can't trace where it's coming from and I
searched high and low. When I try to output an XML file (like
/Search/Results.rdf), I am getting an error:
>XML Parsing Error: xml declaration not at start of external entity
>Location: http://rtdev/Search/test.xml
>Line Number
Hello,
I haven't found information in the Internet and list history about this
problem and I've decided to ask for your advice.
After a recent upgrade in perl (from 5.8.7 to 5.8.8) and all RT perl
components of our FreeBSD-6.1 server, we've detected a problem
where the web interface cannot show
Well kind of No, as Todd suggested the relationship within the RT tables
are n't straight forward to do joins/Sql queries easily you'll need some
sort of Perl api at the top, I know little about CR , can it talk to/via
Perl ??..
Another approach (One I have been pondering) is to create new tabl
Dear All,
my users are complaining about a slow system: Tickets display takes more
than 12 secs sometimes hitting up to 30 Secs.
I located the source of the slowlyness in the Element "More about "
(/html/Ticket/Elements/ShowRequestor ) and eliminating the "this user's
10 highest priority
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