- Seq Scan on tickets main (cost=0.00..17539.97 rows=1485 width=168)
(actual time=0.040..846.740 rows=298633 loops=1)
Filter: status)::text = 'open'::text) OR ((status)::text =
'new'::text) OR ((status)::text = 'stalled'::text) OR ((status)::text =
'resolved'::text)) AND
Why would it be considered a bug? Wouldn't the person making changes be
a person of interest? Wouldn't any person of interest want to know what
is going on about a ticket?
What has that have to do with the rights to ReplyToTicket? I am not
talking about Watcher, AdminCC, or CC privileges here.
Yep, sorry for firing off the email so soon. Further investigation
shows that its every computer in the network here hitting this machine
(which is only an RT machine) so someone on the network side must have
misconfigured one of their settings for a software package with our IP
address.
Thanks!
On Fri, Nov 30, 2007 at 02:15:19PM -0800, Jay Vlavianos wrote:
This showed up about a month ago and I didn't notice it until today when
we had an unrelated LDAP login issue. What is this and why is it
banging all the time??
It means that someone is trying to visit /agentmsg on the server,
Is there a way to create a single user for a domain where all email
addresses from @foo.com are considered a single user? And they can see all
the tickets for their domain?
Mark Fuller
BandTel Customer Care
603-528-6538 Option 2
603-528-6937 FAX
Max,
Take a look at the following wiki entry,
http://wiki.bestpractical.com/view/CannedReplies
This should give you an idea on how to modify MessageBox.
Ed
On 30-Nov-07, at 3:41 PM, Max Clark wrote:
Hello,
Can someone point me in a direction to the function that attaches a
user signature
Under Preferences-RT at a glance are the settings for the widgets which show
ticket lists. You can edit the display and sort order for each one under this
view.
Keep up with my goings on at http://theillien.blogspot.com
Max Clark wrote:
Hello,
The order of the ticket history can be
Shawn,
RT should work the way you want without modification. You just need to
assign the global group rights CreateTicket and ReplyToTicket to the
Everyone system group
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn Wilson
Sent: Friday,
Hello,
Can someone point me in a direction to the function that attaches a
user signature to a correspondence? Specifically I'm curious if I can
include template variables in the signature.
Thanks,
Max
___
Thank you. That's what I was referring to.
Kenn
LBNL
On 11/30/2007 12:17 PM, Todd Chapman wrote:
I doubt your patch would be accepted by Jesse. Chances are this isn't
a result of some mistake. I'm willing to be that in his view Comment
and Reply both modify the ticket so the ability to do
I doubt your patch would be accepted by Jesse. Chances are this isn't
a result of some mistake. I'm willing to be that in his view Comment
and Reply both modify the ticket so the ability to do those things is
implied by the ModifyTicket right. I would recommend doing an _Local
overlay to
Shawn,
The other piece that you need is a very good spam filter before
you pass the message to RT, preferably with a quarantine function so
that you can release valid mail to RT automatically. We use DSPAM
and are very happy with it.
Ken
On Fri, Nov 30, 2007 at 03:05:58PM -0500, Todd Chapman
Nope, sorry, DeleteTicket is NOT inherited with the ModifyTicket right.
Kenn
LBNL
On 11/30/2007 11:50 AM, Kenneth Crocker wrote:
Max,
Well, good news for you, ModifyTicket also inherits CommentOnTicket
and I think even DeleteTicket.
Kenn
LBNL
On 11/30/2007 11:14 AM, Max Clark wrote:
The way i want this to work - any user on our domain can send an email
to an email account and a ticket gets added for them and rt sends them a
confirmation email of ticket creation. The tickets may go into a general
catagory and we can manually move them into different catagories.
Where i'm at -
Mark,
Here is a list of indexes that we use here. Check your schema
to see if you are missing any. You should not be getting a
sequential scan.
Ken
-INDEXes from rt schema--
CREATE INDEX acl1 ON acl USING btree (rightname, objecttype, objectid,
principaltype,
Hello,
The order of the ticket history can be changed with
$OldestTransactionsFirst, is there a configuration setting that will
invert the top tickets display on the homepage or is this a code
change?
Thanks,
Max
___
Isn't this a bug? Or is it really intended for ModifyTicket to have
ReplyToTicket rights?
-Max
(Patch attached)
On Nov 30, 2007 5:41 AM, Todd Chapman [EMAIL PROTECTED] wrote:
Max,
I just reviewed the relevant RT code:
sub Correspond {
my $self = shift;
my %args = ( CcMessageTo
Jan,
My understanding of the SeeQueue and CreateTicket rights are that
they are related/coupled when creating ticket via WebUI. It's the same
thing as granting CreateTicket globally but also needing the
email/correspondence address of any queue you want to create a ticket in
using
Hello,
I am looking for a way to autoassign a user based on the email
address. So the queue would still be support but emails sent to
[EMAIL PROTECTED] would be opened in the support queue assigned to user. Can
this be done with mailgate?
Thanks,
Max
On Nov 27, 2007 9:25 PM, Kenneth Marshall [EMAIL PROTECTED] wrote:
On Tue, Nov 27, 2007 at 09:49:45AM -0800, Gordon Messmer wrote:
Kenneth Marshall wrote:
The time to open and display a ticket varies based on the number
of transactions involved, but typically takes on the order of 1-3s.
This showed up about a month ago and I didn't notice it until today when
we had an unrelated LDAP login issue. What is this and why is it
banging all the time??
[Fri Nov 30 12:58:41 2007] [error] [Mason] File does not exist:
/usr/local/rt3/share/html/agentmsg
[Fri Nov 30 12:58:44 2007] [error]
Thanks
On Nov 30, 2007 1:09 PM, Edward Kovarski [EMAIL PROTECTED] wrote:
Max,
Take a look at the following wiki entry,
http://wiki.bestpractical.com/view/CannedReplies
This should give you an idea on how to modify MessageBox.
Ed
On 30-Nov-07, at 3:41 PM, Max Clark wrote:
Hello,
Today I faced problem with mail delivery into RT:
[Thu Nov 29 19:39:14 2007] [debug]: Found a ticket ID. It's 105503
(/usr/local/rt3/lib/RT/Interface/Email.pm:477)
[Thu Nov 29 19:39:14 2007] [debug]: SpamHeader: Accepting non-spam message.
From: was bla-bla.
tariq.doukkali wrote:
In the file /etc/postfix/maincf:
replayhost=IP-Adress of Courier-mail server
...
Now we changed our mail server form courier to exchange 2007. I
configured the IP adress of exchange server in the /etc/postfix/maincf
as replayhost. This configuration dont works!!!
I would give Unprivileged users the right CreateTicket and then modify
RT code to refuse to create users with email not matching some
pattern. Better yet, store the pattern in the config file.
-Todd
On 11/30/07, Shawn Wilson [EMAIL PROTECTED] wrote:
The way i want this to work - any user on our
:) Fantastic! So I guess this means that I get to learn alot about the
internals of RT as I prepare a large patch.
On Nov 30, 2007 11:50 AM, Kenneth Crocker [EMAIL PROTECTED] wrote:
Max,
Well, good news for you, ModifyTicket also inherits CommentOnTicket
and
I think even
Thanks! Applied.
On Thu, Nov 29, 2007 at 08:09:14AM +0100, Dirk Pape wrote:
Hello,
--Am 29. November 2007 00:41:12 -0500 schrieb Jesse Vincent
[EMAIL PROTECTED]:
Nope. They're cases where perl has gotten smarter and stricter about
possibly sloppy coding. Until relatively recently, a
This is possibly slightly OT, if so I apologize. I'm most of the way
through getting RT to behave under postgres, however I seem to be
hitting a problem with the query optimizer.
When RT tries to pull out the ticket history for a user it runs the
following query
SELECT DISTINCT main.* FROM
Hi all,
Is there any way forwarding attachments when replying in addition to store them
in the ticket?
I use RT3.4.6
Thanks in advance,
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If
On Thu, 29 Nov 2007 16:46:05 -0500
Jen Scales [EMAIL PROTECTED] wrote:
I apologize in advance if this question has already been asked as I
have not found a quick way to search the archives
Since someone already answered your main question, I figured I would
answer this one.
I like to use
In more versions of RT 3.6.x (all?) you can customizer per-user what
queues show up under Quick Search. This would be much better than
trying to monkey with rights.
On 11/30/07, Jan Grant [EMAIL PROTECTED] wrote:
Looking for an appropriate way to get the following behaviour, being
stymied by
Max,
I just reviewed the relevant RT code:
sub Correspond {
my $self = shift;
my %args = ( CcMessageTo = undef,
BccMessageTo = undef,
MIMEObj = undef,
Content = undef,
TimeTaken= 0,
@_ );
Dear friends,
We are using RequestTracker in our IT environment now for over a year
and it really rocks! Unfortunately, to enhance the usability of RT, i
modified the saved search named [_1] highest priority tickets I own
as follows:
Owner = '__CurrentUser__'
AND
(Status = 'new'
OR Status =
Looking for an appropriate way to get the following behaviour, being
stymied by the
return unless $Queue-CurrentUserHasRight('SeeQueue');
line.
Basically: we have teams here. We're using RT predominantly internally
to manage inter-team requests (to stop them getting dropped on the
floor).
Ehlo,
I have this curious message when running the follwing script on rt
3.6.3/RH4/Oracle9/DBIx::SearchBuilder 1.49 (with patch groupclause):
[crit]: HasRight called with no valid object
(/pkg/rt/rt/lib/RT/Principal_Overlay.pm:321)
It happen many times for SetPrivileged(0), but at the end, the
Max,
Well, good news for you, ModifyTicket also inherits CommentOnTicket and
I think even DeleteTicket.
Kenn
LBNL
On 11/30/2007 11:14 AM, Max Clark wrote:
Why would it be considered a bug? Wouldn't the person making changes be
a person of interest? Wouldn't any person of interest want to
Max,
Why would it be considered a bug? Wouldn't the person making changes be
a person of interest? Wouldn't any person of interest want to know what
is going on about a ticket?
Kenn
LBNL
On 11/30/2007 10:26 AM, Max Clark wrote:
Isn't this a bug? Or is it really intended for ModifyTicket
Okay, I'm not sure whether I need to use it or not, but I'd like to find
out what WebNoAuthRegex does and/or how it would be used.
If an URL matches $WebNoAuthRegex, it doesn't require authentication
The default is fixed in RT_Config.pm :
# WebNoAuthRegex - What portion of RT's URLspace
Thank you - giving the user rights to see their preferences helped.
On Nov 30, 2007 12:56 PM, Mathew [EMAIL PROTECTED] wrote:
Under Preferences-RT at a glance are the settings for the widgets which show
ticket lists. You can edit the display and sort order for each one under
this view.
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