Carlos J. Velez-Rivera wrote:
I have followed a recent thread in the list to setup LDAP authentication
using
RT::Authen::ExternalAuth and it is kind of working, but the user doesn;t
actually get to use the system. The system just leaves the user at the login
page and nothing happens. Is
For Scrip purposes, CC and BCC on the Ticket/Update.html page are
considered Others. You will want to use a Notify Others scrip on that
queue.
Thierry Thelliez wrote:
I think I have a similar issue trying to understand how the CC field
works on the Resolve Ticket page.
The Watchers CC and
I remember this being a discussion thread a while back but searching the
archives I couldn't find it. I found one thread from 2003 but it didn't
address a resolution.
I resolved a ticket and then noticed my auto reply to the requestor
didn't include my resolution information. So I went back into
Hello Everyone,
My first post on this list. Great community! And the archives have been very
helpful helping me find a way to do things like how to set default RT at a
glance customizations for all users, specially the 10 highest priority
tickets I own part.
What I can't find anywhere though is
Igrella,
Sorry I took so long to respond, I've been on vacation. As to your
situation, I think have ModifyTicket as a global right is dangerous,
it just gives away too much of the store. I would suggest creating a
group (call it XX-Support where xx equals the name of the queue) with
Trenton,
Did you get an answer to this? I just finished the same upgrade. We use
Oracle.
Kenn
LBNL
On 4/17/2008 8:30 AM, Trenton Taylor wrote:
I’m trying to upgrade my RT system from 3.4.5 to 3.6.4 via:
# command:
/opt/rt3.6/sbin/rt-setup-database --action schema \
Is there a way to set default Order By? RT defaults to Order By ID
ASCENDING, but I want to change it to Order By Priority DESCENDING.
Ideas?
Aaron Sallade'
Application Manager
PTSO of Washington
Shared Technology for Community Health
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078
$StrictLinkACL in the config
On Mon, Apr 14, 2008 at 9:48 PM, lgrella [EMAIL PROTECTED] wrote:
I am trying to figure out why a users who owns a ticket in a certain queue is
not able to add a dependency to that ticket which is a ticket in another
queue which he does not have access. This is
Nope ...
Still no upgraded DB. We use Mysql.
I am basically running a new instance of RT and an additional archive DB
now. We don't have many tickets on the new DB so I could easily delete
them if someone could explain to me what is going wrong with the upgrade
script.
Kenn ... what did your
Hi all,
I'm trying to write a scrip to run with every transaction on tickets,
but I only want it to really do what it's supposed to do when one or two
custom fields change. My question is :
How can I see the old and new value of a ticket custom field on a
transaction object so that I can do it
Aaron,
Which default? A search result? A Default query?
Kenn
LBNL
On 4/21/2008 12:00 PM, Aaron Sallade wrote:
Is there a way to set default Order By? RT defaults to Order By ID
ASCENDING, but I want to change it to Order By Priority DESCENDING.
Ideas?
Aaron Sallade'
Hello everyone!
I recently began the process of switching over my users from a 3.6.3 RT
frontend to a 3.6.5 frontend and discovered something that surprised me.
If I copy/paste in a packet which contains HTML, RT does it's best to render
this data when displaying the contents of the custom
Trenton,
What I found was that I didn't need to BUILD the schema, just upgrade
it. In fact, there are 3 DB upgrade executions we did (due to 3.5.1),
which were:
1) action schema
2) action acl
3) action insert
Turns out, the only one that did anything
Carlos,
I use the following User-Defined condition to execute based on a
change to a CF:
# condition execution on value of CF QA Approved and if the approver ID
# is not the owner ID
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField')
On Mon, Apr 21, 2008 at 11:08:53PM +0400, Ruslan Zakirov wrote:
$StrictLinkACL in the config
Excellent! I had the same problem and was following this thread for a
possible solution.
Thanks!
js.
--
Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED]
I tried running my old database (the one that installs with 3.4.5) and
the webpage is blank after a user logs in.
If I skip the Schema and run the Insert, I get:
Use of uninitialized value in concatenation (.) or string at
/opt/rt3.6/sbin/rt-setup-database line 164, STDIN line 1.
[Mon Apr 21
Hello everyone,
I am experiencing a perplexing problem trying to install 3.6.6. I am
getting the Can't locate RT/Mason.pm in @INC error in my httpd logs, and a
500- Internal Server Error. I have made sure to include PerlRequire
/opt/rt3/bin/webmux.pl in httpd conf. I'm at a loss as to
Trenton,
By webpage, do you mean the Homepage? In 3.6.4, the first time any user
signs on it will be blank. that's because the homepage settings (click
Edit on the right of the RT at a glance tool bar (blue). Select what
you want to see and then click home. After that, the homepage
Ok, so I answered some of my own question. After much testing, I have
determined that:
If you are on the Resolve ticket screen (i.e.
Update.html?Action=RespondDefaultStatus=resolvedid=X), the page
includes a hidden form field named aptly Ticket ID /-RefersTo.
* If you choose an RTFM
Well now you nailed down exactly what my issue is. I don't have the My
Tickets or Unowned Tickets in the options. When I try to run the 3
upgrade scripts, I get the following:
1. [EMAIL PROTECTED] ~]# /opt/rt3.6/sbin/rt-setup-database --dba root
--prompt-for-dba-password --action schema
In order
With the upgrade to 3.6.6 I am not seeing anything listed for Highest
priority tickets that I own
and longest neglected high priority tickets that I own, and there
are no Top closers.
Any ideas what I am missing?
Thanks,
LDB
___
Trenton,
Yep. Access to DataBases for the purpose of altering them is always
limited. I had to have the permissions changed so I could run those
scripts, then change them back to whatever. I suggest you speak to your
DBA and Unix technicians about this.
Kenn
LBNL
On 4/21/2008 1:45
I'm running the script as root with the root password for the SQL
database. I can give myself whatever permissions needed. Am I missing
that step? I though root had unlimited privilege to the DB.
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Monday, April 21,
Hello all,
I am attempting to implement a timer for the TimeWorked field so that
technicians do not have to manually enter the time worked on each ticket
(from creation to close). I have created two timers, one in perl and one in
javascript (ok, I borrowed the one in javascript). They both work
Hello,
I have had RT running for over 2 years now. I recently (January) moved it
to a different server; the new one running Solaris 10, MySQL 5.1 and
Lighttpd. It is RT 3.6.5. After moving to the new server, we installed
RTx::AssetTracker, which we like. However, about a week ago, RT stopped
Trenton,
I don't know how MySQL is set up.
Kenn
LBNL
On 4/21/2008 2:31 PM, Trenton Taylor wrote:
I'm running the script as root with the root password for the SQL
database. I can give myself whatever permissions needed. Am I missing
that step? I though root had unlimited privilege
When you go to the page in RT and view source from your browser, is the
javascript intact, and is it referencing the correct field name? Also,
it looks like you are missing a bracket after else in your code.
Aaron Sallade'
Application Manager
PTSO of Washington
Shared Technology for Community
On Apr 21, 2008, at 5:17 PM, Emmanuel Lacour wrote:
On Mon, Apr 21, 2008 at 05:15:07PM -0400, LDB wrote:
With the upgrade to 3.6.6 I am not seeing anything listed for
Highest
priority tickets that I own
and longest neglected high priority tickets that I own, and there
are no Top closers.
On Apr 21, 2008, at 5:17 PM, Emmanuel Lacour wrote:
On Mon, Apr 21, 2008 at 05:15:07PM -0400, LDB wrote:
With the upgrade to 3.6.6 I am not seeing anything listed for
Highest
priority tickets that I own
and longest neglected high priority tickets that I own, and there
are no Top closers.
Also,
The function display is self referencing, but I see nothing that calls
it the first time. Maybe an onload event is needed?
Aaron Sallade'
Application Manager
PTSO of Washington
Shared Technology for Community Health
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
[EMAIL
This is strange. About the scrip, the log says:
No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:278)
But I did enter an email address in the CC field.
Thierry
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
I must be missing something...I added a simple scrip:
Condition: On Resolve
Action: Notify Other Recipients
Template: Global template: Resolved
Stage: TransactionCreate
And there is still no emails going out for CCs. Do I need special
rights? I played with adding Watcher rights to Everybody and
Hi list,
Is there an existing solution to have a single queue (used for product
support) to be used for multiple clients? In our case, different
clients require different support email addresses and ticket auto-
response messages, but all other queue behavior, watchers, scrips etc
is the
I upgraded from 3.4.1 and had problems with the database, even after
running the 3.5.1 upgrade.
I did a clean install as a test to a new database. RT is up and running,
but the user is logged out after clicking every link. I see this messge
in /var/log/messages
Apr 21 18:49:11 server7 RT:
That seemed weird to me as well, but I have an example here (that I got
somewhere else) that I was working from. Here is the code of the example if
you would like to try to paste it into a file and see what happens.
div id=testDiv
table border=0
tr
td align=centerfont face=ArialstrongYou
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