[rt-users] Upgraded RT and Ubuntu and now Apache2 can't find RT::Mason

I'm a Linux newbie. I'm running Ubuntu 8.04 (I just upgraded from 7.0.4). I am running RT 3.8.1 (I just upgraded from 3.6). I happen to be running TikiWiki on this server and it's working just fine (so, at least I know that Apache is working - and the server is serving Web pages in general). My Ap

Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply

Hi Gene, Thank you SO much!!! That totally worked. I owe you one. :) Take Care, Janice On Sep 10, 2008, at 4:17 PM, Gene LeDuc wrote: > Hi Janice, > > If the person creating the transaction is the requestor, then by > default RT will not Reply (even if the selected action is "Reply to >

Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply

Hi Janice, If the person creating the transaction is the requestor, then by default RT will not Reply (even if the selected action is "Reply to Requestor"); that seems to be one of the main differences between Autoreply and Reply. If your case is not one where the requestor is the transaction

Re: [rt-users] Fedora Core 9 versus Ubuntu

--- On Wed, 9/10/08, Les Mikesell <[EMAIL PROTECTED]> wrote: > From: Les Mikesell <[EMAIL PROTECTED]> > Subject: Re: [rt-users] Fedora Core 9 versus Ubuntu > To: [EMAIL PROTECTED] > Cc: rt-users@lists.bestpractical.com > Date: Wednesday, September 10, 2008, 2:36 PM > [EMAIL PROTECTED] wrote: >

Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply

Anything in your rt log ? --Original Message-- From: Janice Myint To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Sent: Sep 10, 2008 16:02 Subject: Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply thanks again for the advice.. however, I've se

Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply

thanks again for the advice.. however, I've set the permissions but globally and for the user to have all rights.. email still doesn't get create however.. anything else to check? On Sep 10, 2008, at 3:52 PM, [EMAIL PROTECTED] wrote: > Then it sould be premissions > > > --Original Messag

Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply

Then it sould be premissions --Original Message-- From: Janice Myint To: Chaim Rieger To: rt-users@lists.bestpractical.com Sent: Sep 10, 2008 15:52 Subject: Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply the scrip for On Resolve is set to the original

Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply

the scrip for On Resolve is set to the original template, but emails are still not going out unless I'm logged in as root... any clues? On Sep 10, 2008, at 2:50 PM, Chaim Rieger wrote: > Janice Myint wrote: >> Working on RT 3.8.0 with a fresh install. Everything seems to be >> working like a

Re: [rt-users] Fedora Core 9 versus Ubuntu

[EMAIL PROTECTED] wrote: > Just an FYI email... > > We have been using RT 3.6 for a year now. A few months ago we upgraded to > 3.8 and ever since the performance on certain actions has been painful. In > my opinion it is related to perl, not mysql. Sometimes I can submit a > comment using t

Re: [rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply

Janice Myint wrote: > Working on RT 3.8.0 with a fresh install. Everything seems to be > working like a creating a ticket, change status etc. However, when I > change the update type to Reply to Requestors, no email is sent, even > though the autoreply and forward emails work. Seems like a

[rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply

Working on RT 3.8.0 with a fresh install. Everything seems to be working like a creating a ticket, change status etc. However, when I change the update type to Reply to Requestors, no email is sent, even though the autoreply and forward emails work. Seems like a config issue but I can't

[rt-users] GraphViz issue in 3.8.1

Just about worked out all the kinks in my 3.8.1 installation before the final transition from 3.4.2. The last one is that when I pull up a ticket and try to view the relationship graph with GraphViz I get the following error in the browser. --- Error during compilation of /opt/rt3/share/html/T

[rt-users] Fedora Core 9 versus Ubuntu

Just an FYI email... We have been using RT 3.6 for a year now. A few months ago we upgraded to 3.8 and ever since the performance on certain actions has been painful. In my opinion it is related to perl, not mysql. Sometimes I can submit a comment using the web interface and I will get the e

Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status

Thanks. I've bounced this to rt-bugs for review and probable application for 3.8.2 -jesse On Sep 10, 2008, at 2:26 PM, Espen Wiborg wrote: Jesse Vincent <[EMAIL PROTECTED]> writes: >On Fri, Sep 05, 2008 at 10:49:35AM +0200, Espen Wiborg wrote: >> Jesse Vincent <[EMAIL PROTECTED]> writes: >>>

Re: [rt-users] Problem with 'Top N tickets' links on 'RT at a glance' page in 3.8.1

I looked into this some more and after some debugging, I see that the query string argument ($Query) passed in to Search/Results.html is URI encoded when it shouldn't be. It looks like it's encoded properly in the link URL when I 'View Souce' on the displayed 'Home' page but never gets decoded

[rt-users] Adding comments using REST and form post, how?

I am working on a tool that, for varoius reasons, need to use the web-available REST interface for its operations. I am currently pulling hairs, due to the fact that all examples I am able to find on using REST, refers to using Perl and the RT::Client:REST module or variations.. I am perfectly abl

Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status

Jesse Vincent <[EMAIL PROTECTED]> writes: >On Fri, Sep 05, 2008 at 10:49:35AM +0200, Espen Wiborg wrote: >> Jesse Vincent <[EMAIL PROTECTED]> writes: >>> As I sad before, I'd love to take a patch :) >> >> Something like this, perhaps? >Given the sorts of customizability people want, it might make

Re: [rt-users] Repair CachedGroupMembers? was: 3.8.1 -- Ticket Search doesn't find Requestor?

To whomever (can't find name in address), There might be a way IF the person that created the ticket is always the requestor. IF so, you could walk thru the TICKETS table and take every CREATOR and check to see if there is a MemberID for that CREATOR in the CACHEDGROUPMEMBERS Table for

Re: [rt-users] Search for field one equal to field two

Kevin, I believe you are trying to compare fields that are not defined the same. LastUpdatedBy is a numeric field and contains the ID of the user, not the email address. The numeric field will not compare to a character field. Two different types of data. You need to take the UserID fr

Re: [rt-users] Another Attachment / Mail Problem with RT 3.6.5

Hi Jesse, RT Users, yes i can reproduce it. tryed it several times. Torsten 2008/9/10 Jesse Vincent <[EMAIL PROTECTED]> > > On Sep 10, 2008, at 9:14 AM, Ham MI-ID, Torsten Brumm wrote: > > > Hi together, it looks like a bad day for Mail/Attachments > > > > Just a few minutes ago a user repor

Re: [rt-users] Repair CachedGroupMembers? was: 3.8.1 -- Ticket Search doesn't find Requestor?

Thanks so much for the response! It is very much appreciated. How did it end up there was no record in CachedGroupMembers? To be honest, I don't know. I inherited this RT database from someone else, and I believe they made a number of changes blindly via SQL. I sincerely appreciate your help. I a

Re: [rt-users] Repair CachedGroupMembers? was: 3.8.1 -- Ticket Search doesn't find Requestor?

And now you should do: UPDATE CachedGroupMembers SET Via = 81550 WHERE id = 81550; But major question is "how did it happen that there is no this record in CachedGroupMembers table?" On Wed, Sep 10, 2008 at 8:00 PM, RT <[EMAIL PROTECTED]> wrote: > All - > > I would like to get opinions on repairi

Re: [rt-users] Repair CachedGroupMembers? was: 3.8.1 -- Ticket Search doesn't find Requestor?

All - I would like to get opinions on repairing my database using SQL. If there is a more graceful way to accomplish this using the RT perl modules (RT::CachedGroupMembers, etc) any help is appreciated. >From the "RT Essentials" book (http://is.gd/2rG6), we find that in CachedGroupMembers: id =

[rt-users] Repair CachedGroupMembers? was: 3.8.1 -- Ticket Search doesn't find Requestor?

>From the "RT Essentials" book, we find that in CachedGroupMembers: id == any incremental value GroupId == requestor group id MemberId == MemberId in question (requestor) Via == usually equal to the CachedGroupMembers id ImmediateParentId == requestor group id Disabled == 0 I'm going to work from

[rt-users] Repair CachedGroupMembers? was: 3.8.1 -- Ticket Search doesn't find Requestor?

(For some reason, my message was cut off in the previous post.) All - I would like to get opinions on repairing my database using SQL. If there is a more graceful way to accomplish this using the RT perl modules (RT::CachedGroupMembers, etc) any help is appreciated. >From the "RT Essentials" boo

Re: [rt-users] Repair CachedGroupMembers? was: 3.8.1 -- Ticket Search doesn't find Requestor?

All - I would like to get opinions on repairing my database using SQL. If there is a more graceful way to accomplish this using the RT perl modules (RT::CachedGroupMembers, etc) any help is appreciated. >From the "RT Essentials" book (http://is.gd/2rG6), we find that in CachedGroupMembers: id ==

Re: [rt-users] 3.6.6 display problem

OK, I did 'force install Scalar::Util' and that worked for me. The login page displays properly. Still working on Compress::Zlib ... Thanks for listening, Mike :) >>> "Michael James" <[EMAIL PROTECTED]> 9/10/2008 11:38 AM >>> Yeah, 'rpm -qa --last | less' showed me that perl-5.8.8-14.10 was insta

Re: [rt-users] upgrade 3.6.1->3.8.1 Looping login

I'm using ExternalAuth and it doesn't do the looping issue. The only time I've noticed it loop is when I click on a child/parent ticket link of a ticket I created using the "New child in" button, it takes me to the login. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED

Re: [rt-users] 3.6.6 display problem

Yeah, 'rpm -qa --last | less' showed me that perl-5.8.8-14.10 was installed Wed Sep 10 03:26:19 2008. I tried to reinstall Scalar::Utils but I'm having some trouble with CPAN — any suggestions? cpan[1]> install Scalar::Utils CPAN: Storable loaded ok (v2.15) Going to read /root/.cpan/Metadata Da

Re: [rt-users] upgrade 3.6.1->3.8.1 Looping login

I have the same problem. But I suppose because of External LDAP Auth plug-in. Sean wrote: > I'm having the same problem with a fresh install of 3.8.1 using MySQL > 5.0.60. > > On Wed, Aug 20, 2008 at 02:54:31PM -0400, Helmuth Ramirez wrote: >> Were you coming from MySQL 4.0? >> I had the same p

[rt-users] 3.8.1 corrupting attachments

I'm having a problem with corruption as well. I had missed this upgrade because I am running mysql 5.x so presumed it didn't apply. I've since run the script and everything seemed to work, but of course this is after doing the 3.8.1 upgrades. My attachments still seem to be corrupting, any suggesti

[rt-users] 3.6.6 display problem

Hi, I'm running SLES 10, SP1, with RT 3.6.6. Yesterday, I installed 2 php5 modules, then ran online updates last night from YAST2, and today I see nothing when I access the site, just a blank page. The Apache access_log shows a successful connection: 172.31.4.143 - - [10/Sep/2008:10:43:55 -0400]

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

Chris Nelson wrote: > Ok. The install worked with the -k flag. > > However, I had to run: > sudo cp /usr/share/request-tracker3.6/libexec/webmux.pl /opt/rt3.8/bin > and > sudo cp backups/apache/apache2-modperl2.conf /opt/rt3.8/ (which is > just a copy of this file I made RIGHT before I did the up

[rt-users] Repair CachedGroupMembers? was: 3.8.1 -- Ticket Search doesn't find Requestor?

RT Users - After some digging, I believe I've discovered why some tickets do not appear when searched by Requestor. It appears that some records are missing from CachedGroupMembers. Can anyone recommend a way of querying for the requestor from GroupMembers and using that to populate CachedGroupMe

Re: [rt-users] Another Attachment / Mail Problem with RT 3.6.5

On Sep 10, 2008, at 9:14 AM, Ham MI-ID, Torsten Brumm wrote: > Hi together, it looks like a bad day for Mail/Attachments > > Just a few minutes ago a user reports problems with mails he sent > out via RT webui with attachments. > > OK, what i figured out so far: > > 1. Attachment Size: 800K

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

Ok. The install worked with the -k flag. However, I had to run: sudo cp /usr/share/request-tracker3.6/libexec/webmux.pl /opt/rt3.8/bin and sudo cp backups/apache/apache2-modperl2.conf /opt/rt3.8/ (which is just a copy of this file I made RIGHT before I did the upgrade of RT). Now, when I attempt

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

Chris Nelson wrote: > Oh. Wait. So, do I do the make -k upgrade from within /tmp/rt-3.8.1/ > or do I need to make the directory for /opt/rt3.8/ first? Yes from within /tmp/rt-3.8.1. The directory structure is created as part of the installation process. Joop

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

Oh. Wait. So, do I do the make -k upgrade from within /tmp/rt-3.8.1/ or do I need to make the directory for /opt/rt3.8/ first? On Wed, Sep 10, 2008 at 10:15 AM, Chris Nelson <[EMAIL PROTECTED]> wrote: > Awesome. It's worth pointing out I'm doing make upgrade (so I'm going to do > make -k upgrade)

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

Awesome. It's worth pointing out I'm doing make upgrade (so I'm going to do make -k upgrade). Thanks! On Wed, Sep 10, 2008 at 10:12 AM, Joop <[EMAIL PROTECTED]> wrote: > Chris Nelson wrote: > >> Joop, >> >> This is what it says when I run that command: >> >> [EMAIL PROTECTED]:/tmp/rt-3.8.1$ sudo

Re: [rt-users] Extension CommandByMail

Something I've noticed with this extension is that using vcards actually forces the extension to spew out mailgate errors. I assume the reason being that vcards use something similar to: something: somethingelse cmd via mail extension doesn't like this. I've got around this with a very bad h

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

Chris Nelson wrote: > Joop, > > This is what it says when I run that command: > > [EMAIL PROTECTED]:/tmp/rt-3.8.1$ sudo cpan File::ShareDir > CPAN: Storable loaded ok > Going to read /home/cnelson/.cpan/Metadata > Database was generated on Tue, 09 Sep 2008 01:02:57 GMT > File::ShareDir is up to d

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

Joop, This is what it says when I run that command: [EMAIL PROTECTED]:/tmp/rt-3.8.1$ sudo cpan File::ShareDir CPAN: Storable loaded ok Going to read /home/cnelson/.cpan/Metadata Database was generated on Tue, 09 Sep 2008 01:02:57 GMT File::ShareDir is up to date. However, it still fails on sud

Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

Chris Nelson wrote: > I upgraded my version of Ubuntu server to 8.0.4 because I was having > some trouble after upgrading to RT 3.8.1. I assumed > that the problems had something to do with my apache configuration or > the fact that I was running out of date software. > > So, I a

[rt-users] Another Attachment / Mail Problem with RT 3.6.5

Hi together, it looks like a bad day for Mail/Attachments Just a few minutes ago a user reports problems with mails he sent out via RT webui with attachments. OK, what i figured out so far: 1. Attachment Size: 800KB (allowed are 8000KB) 2. User added at the reply screen a list of 20 people

[rt-users] Search for field one equal to field two

I have an RT system running on Debian Stable (RT from the debian repo). I would like to have that follows the logic below - but when I tried it in the "Advance search" option, I had errors - so my guess is I am missing something and/or don't correctly understand how things work. (my Perl and Pos

[rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING

I upgraded my version of Ubuntu server to 8.0.4 because I was having some trouble after upgrading to RT 3.8.1. I assumed that the problems had something to do with my apache configuration or the fact that I was running out of date software. So, I attempted an upgrade of Ubuntu. I'm a Linux newbie.

[rt-users] Problem with Attachments including German Umlaute in filename

Hi RT Users, during the weeks, we got more and more reports from our users, that mails sent to RT (RT 3.6.5) have corrupted file attachments. RT stores and displays them as .dat file. I've played around a little and figured out, only Files with german umlaute in filename have this problem. I'm