¿Have you tried to colorize using HTML code? :S :S
Regards,
ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.es
Hello,
I want change the sorting order of RT-queues, because our external customers
(unprivileged users) can see only one queue inbox. Also Unprivileged users
can create tickets only on this queue.
After a supporter is notified, that a ticket is created, this supporter log on
the server and
Hello Alberto,
many Thanks for your answer !!!
The right's configurations are ok. The only problem is, that on the quick
search tab the queues are sorted alphabetically. And I will define my own
sorting order (not alphabetically)
Chau ;-))
Von: Alberto Villanueva
No, as I based the code on already existing code that did most of the job
already. You're welcome to suggest how it could be improved.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alberto
Villanueva
The code was HTML embebed :( :( :(. Get up early is bad :P
When I look that code, I will try to suggest something ;)
Regards,
ALBERTO VILLANUEVA VAL
Consultor
Altran
ParqueEmpresarial Las Mercedes, Edificio 1
C/ Campezo, 1. 28022 Madrid
Tel :
On Wed, 2009-02-11 at 10:10 +0100, Tariq Doukkali wrote:
Therefore I want change the sorting order of my queues so, that when a
supporter log on, he will see inbox queue on the TOP of Quick-search
tab.
I wouldn't mind seeing a Sort field added to the configuration of
queues --
Hello!
Sorry, no change in RT behaviour. Still keeps hanging on searches.
Regards,
/Anne-Marie
Torsten Brumm skrev:
Hi Anne Marie,
to optimize tables use mysql optimize table sessions;
we had the same issue in the past and turned down the session locking
time in the mysql.pm
Hello Kenneth,
thanks for your help, but I already tried that. It generates a new type
of problem, every click on a link logs out the user.
I read a thread that seemed to indicate that this could be Web
client-related, unfortunately there were no follow ups on that info.
Searches still hang
That behavior (every click brings you to a new link) is a sessions
issue, as RT can't find wherever your storing sessions.
If it is doing this and searches are still hanging, it sounds like the
issue is not related to sessions.
~Sam
On Wed, Feb 11, 2009 at 7:19 AM, Anne-Marie Achrenius
Greetings,
I've searched for this issue on the archives and couldn't find
anything related to it.
RT 3.8.2 clean install.
When going to Tools-Dashboards-Queries I get the following error message:
Can't locate object method SearchIds via package RT::Dashboard at
Anne-Marie Achrenius wrote:
We're running RT 3.7.5
mysql 14.7
apache 2.0.52
Any particular reason you know about that you're running a
'unsupported' version of RT?
RT 3.6.7 is the latest stable RT 3.6 release and RT 3.8.2 is the latest
RT 3.8
Just curious why you want to create Low, Normal, High and other queues
when you have Priority field?
Anyway, you can add special portlets and instead of one QuickSearch
block you'll have three, for example:
* first one with Low, Normal
* other queues
* approvals
On Wed, Feb 11, 2009 at 3:01
I use this as my Resolve template:
Subject: Resolved: {$Ticket-Subject}
According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
Comments about the resolution of this issue:
{
my $resolution_comment;
my
On Feb 11, 2009, at 7:50 AM, Roy Depp wrote:
Greetings,
I've searched for this issue on the archives and couldn't find
anything related to it.
RT 3.8.2 clean install.
When going to Tools-Dashboards-Queries I get the following error
message:
Can't locate object method SearchIds via
On Wed, 2009-02-11 at 16:49 +0300, Ruslan Zakirov wrote:
Just curious why you want to create Low, Normal, High and other queues
when you have Priority field?
Good question! The main reason is to keep things as simple as possible
for the user. Each of the queues has appropriate defaults
what doesyour RT_siteconfig.pm file look like?
Alf Stockton wrote:
I believe that I now have RT3.8.2 built/assembled on my Ubuntu 8.04 server
but
now need to be able to browse to it.
I have it installed at /etc/request-tracker3.8.2/ and I attempted using the
same method of connecting as I
Hi there,
i've been running RT 3.8.1 in an ubuntu8.04 vm on vmware esxi (free) for
just over two weeks.
the VM is super weedy - 32bit, 256MB RAM, vdisk size 2GB , havent put
any settings on processor limits yet.
It's running on local storage on a really on Dell blade.
It's my IT support RT
Hi Kevin,
Thanks for the reply. Was using an alias to restart RT including
cleaning the Mason cache.
The alias rm command was pointing to the wrong directory, so cache
was never cleared.
Thanks again. This issue is now solved.
Regards,
On Wed, Feb 11, 2009 at 4:51 PM, Kevin Falcone
On Tue 10.Feb'09 at 18:08:32 -0800, Jo Rhett wrote:
On Feb 10, 2009, at 5:33 PM, Jesse Vincent wrote:
If I:
- Turn off the HTML composer
- Turn off hard wrapping in the plain-text composition window
- Go into my preferences and set RT to show plain text mail in a
monospace
On Feb 11, 2009, at 9:16 AM, Jesse Vincent wrote:
Click Preferences
Scroll down to the Ticket Display section.
You're looking for Use Monospace Font
http://www.grabup.com/uploads/ea9bbd8f14b00d950ce86cd25a080989.png
It has the help text: Use fixed-width font to display plaintext
messages
Mornin',
I found a post from a ways back asking how to do this, with a
nonfunctional scrip code. The OP wants to do what i want to do:
What I am trying to do now, is on each ticket submission, Extract
that [Custom] field
and then check to see if there is another ticket that has that same number
The code runs as expected, however my output has been html escaped, so
if I see the message body.
RT has Mason auto-escape output. You can prevent this on a per-print basis
with something like % $var |n%
Ok - perhaps the wiki is out of date. I've managed to do this using a
Custom MakeClicky
JAlexson,
I, too, have wondered if there was a way to modify RT to allow a User
to select one specific Queue as the one to appear first on the
drop-down. In our installation, a User may be able to create tickets in
many queues, but 90% of these may be in one queue.
Jesse, are
I, too, have wondered if there was a way to modify RT to allow a User
to select one specific Queue as the one to appear first on the
drop-down. In our installation, a User may be able to create tickets in
many queues, but 90% of these may be in one queue.
Jesse, are there any
Jerrad,
What if two different sets of users put the ! in front of different
queues? Especially if they can creates tickets in the same queues but
want a different queue sequence? I was thinking of some sort of user
preference. Thanks.
Kenn
LBNL
On 2/11/2009 11:00 AM, Jerrad Pierce
On Feb 11, 2009, at 1:48 PM, Kenneth Crocker wrote:
JAlexson,
I, too, have wondered if there was a way to modify RT to allow a User
to select one specific Queue as the one to appear first on the
drop-down. In our installation, a User may be able to create tickets
in
many queues,
I will admit my sysadmin did the upgrade, so I can't say for sure, but we
are having problems with binary attachments (as hinted at in
UPGRADING.mysql).
Assume the worst and we only followed the steps in the upgrade document and
not the upgrade.mysql one. We switched a few weeks ago. Is it
Yep, however most probably binary attachments you added during last
days will be broken.
On Wed, Feb 11, 2009 at 11:48 PM, Stephen Cochran
stephen.a.cochran.li...@cahir.net wrote:
I will admit my sysadmin did the upgrade, so I can't say for sure, but we
are having problems with binary
You're welcome. I liked your idea and thought it would be good for my
users too, and they are loving it.
We dont use the self service interface yet, but I had a look at it
anyway and it was showing the colours as well as New Reply. Do you not
see it?
-Original Message-
From: Daniel
Okay, this is so obvious of a requirement in a ticket system that I've
been spinning in circles assuming I'm overlooking something. However,
I haven't found it, so could someone please clue me in how to do this?
Ticket opened by a customer - needs response
Ticket replied to by helpdesk - has
Thanks Mark
I tried that but it doesn't seem to work. Here's the code I put in the
scrip;
my $tickets = new RT::Tickets(RT-SystemUser)
my $id = $self-TicketObj-id;
my $queue = $self-TicketObj-QueueObj-Name;
return 1 unless (defined($id)); # Can this be undefined?
On Wed, Feb 11, 2009 at 02:17:45PM -0800, Jo Rhett wrote:
Okay, this is so obvious of a requirement in a ticket system that I've
been spinning in circles assuming I'm overlooking something. However,
I haven't found it, so could someone please clue me in how to do this?
Ticket opened by
For random users to create a ticket via email into a queue, the Everyone group
need only the Global Right Create Ticket? And to reply to that ticket to
answer questions that support staff might have for the requestor, the global
right ReplyTicket is the only one needed? No end-user/requestor
On Feb 11, 2009, at 2:52 PM, John Rouillard wrote:
On Wed, Feb 11, 2009 at 02:17:45PM -0800, Jo Rhett wrote:
Okay, this is so obvious of a requirement in a ticket system that
I've
been spinning in circles assuming I'm overlooking something.
However,
I haven't found it, so could someone
This seems to be a recurring issue:
http://www.gossamer-threads.com/lists/rt/users/82186
http://www.gossamer-threads.com/lists/rt/users/81328
and others.
Using RT382 and we see the same thing.
During the 82186 (this) thread, there's mention of having given every queue its
own
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