Tue 07 Jul 2009 19:48:41 GMT
Kevin Gagel wrote:
I have multiple groups I wish to specify in my RT::Authen::ExternalAuth
configuration. How do I specify more than a single group?
Currently, you can't. You would need to modify the group membership code
(which is actually only very very small).
On Mon, Jul 06, 2009 at 03:07:54PM -0700, Hossein Rafighi wrote:
Hi Kevin,
I am not sure if this is related to my problem, but when a privileged
user does a mouse over on an article the url reads:
https://mydomain.ca/RTFM/Article/Display.html?id=## but when an
un-privileged user does the
I am using RT::Links to iterate over a tickets links in two places.. one
in Ticket_Local.pm and one in a dhandler. It works fine within
Ticket_Local.pm but not from within the dhandler.
In Ticket_Local.pm, I'm using:
sub FindLinks {
my $self = shift;
my $links = new
Agnislav Onufrijchuk wrote:
Tim Mitchell wrote:
Subject line on emails to everyone contains the FQDN + ticket number +
ticket
subject.
I doubt in FQDN. AFAIK text before ticket number in subject is set per queue
in
Subject Tag input field. In case when Subject Tag is empty, the
On 11 Jun 2009, at 3:16 pm, Lander, Scott wrote:
Folks,
We are taking a look at RT as our helpdesk, and the basic
functionality seems fine. However, I am wondering how it does
under a fairly heavy load (ok - maybe it isn't heavy - but, I think
of it as fairly large) of upwards
You can either use the queue specific subject tags, or see my earlier
posts on this list about tweaking the codebase
to emit subjects like:
[RTname Qname ID#] Actual Subject
Either way, be sure to read perldoc RT_Config.pm thoroughly, as there
are some magic variables in there that need to be
Have you seen subject tag feature? It's a new property of queues you
can change via the web UI.
On Wed, Jul 8, 2009 at 7:17 PM, Chip Meffordc...@well.com wrote:
Been a happy RT user for a few years now, currently running
3.8.1. For these last years, I've only had one active queue
for helpdesk.
Before installing the module w/ CPAN.
# Note - /opt/rt3/lib is the default path - if you used a different
arg to --prefix during configure/install, use that as well.
export PERL5LIB=/opt/rt3/lib
Then run your cpan install. Paths in PERL5LIB are added (prepended?)
to @INC, allowing the RT
Ruslan Zakirov wrote:
Have you seen subject tag feature? It's a new property of queues you
can change via the web UI.
Hey Ruslan;
yes, That part I get, however the body of the auto reply
contains contradictory info.
While the subject will say:
[queue-name ID#] Blah blah blah,
in the body
On Fri, Jul 03, 2009 at 08:30:38PM +0200, Natxo Asenjo wrote:
Can't locate RT/Extension/LDAPImport.pm in @INC (@INC contains:
/opt/rt3/local/lib /opt/rt3/lib /etc/perl /usr/local/lib/perl/5.10.0
/usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5
/usr/lib/perl/5.10
Fix templates, use the following code in them:
{$Ticket-QueueObj-SubjectTag || $rtname}
On Wed, Jul 8, 2009 at 8:15 PM, Chip Meffordc...@well.com wrote:
Ruslan Zakirov wrote:
Have you seen subject tag feature? It's a new property of queues you
can change via the web UI.
Hey Ruslan;
Ruslan Zakirov wrote:
Fix templates, use the following code in them:
{$Ticket-QueueObj-SubjectTag || $rtname}
Err, a bit out of my depth I guess. Not sure
where to do this, not keen on fiddling Templates_Overlay.pm
or similar. And not clueful on how to add queue specific stuff
in the
If an unprivileged user does a search for articles they can find them,
but those articles don't show the Referred to by links, and therefore
these users can't see the body/contents of articles. Privileged users
can see the Referred to by and can click on the link and read the
contents. Do I
I fixed this problem. For the records, just in case somebody else falls
into this trap! I have been happily using and upgrading RT for few
years. For some odd/historical reason my perl was loaded and called from
/usr/lib/perl5/vendor_perl/5.8.8/RT who knows since when? I did an
export of
Hi guys,
Is anyone aware of a tool to let users create more complex or arbitrary graphs
than the few published modern extensions? They're useful, but all fairly limited
and impose many constraints. I'm asking for a general solution, but what I'm
presently most interested in is a way of graphing
On Wed, Jul 08, 2009 at 09:59:17AM -0700, Hossein Rafighi wrote:
If an unprivileged user does a search for articles they can find them,
but those articles don't show the Referred to by links, and therefore
these users can't see the body/contents of articles. Privileged users
can see the
I had to reinstall a bunch of the perl packages after the FC upgrade to
FC9, now the rt-dependency check comes back clean, but this is the error
I get when I run fetchmail with the RT user:
[r...@sfnix1 sbin]# su - rt_user
[rt_u...@sfnix1 ~]$ fetchmail -s
RT server error.
The RT server which
On Wed, Jul 08, 2009 at 01:28:33PM -0400, Jerrad Pierce wrote:
Is anyone aware of a tool to let users create more complex or arbitrary graphs
than the few published modern extensions? They're useful, but all fairly
limited
and impose many constraints. I'm asking for a general solution, but
Correction, any database transaction is failing in RT (I didn't try
that after the upgrade):
error:
Transactions not supported by database at
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi/DBI.pm line
1674.
context:
...
1670:
sub begin_work {
1671:
my $dbh = shift;
Ah, yes, got it! Thanks.
I forgot that RT assumes CF's are queue specific,
and only shows them when a queue is specified.
We have several CFs that are used in multiple queues e.g;
Tags; and sometimes want to search across queues based
on these fields. In query builder this can be gotten around
Thanks that worked perfectly!
-TM
On Wed, Jul 8, 2009 at 7:21 AM, Roderick A. Anderson
raand...@cyber-office.net wrote:
Agnislav Onufrijchuk wrote:
Tim Mitchell wrote:
Subject line on emails to everyone contains the FQDN + ticket number +
ticket
subject.
I doubt in FQDN.
On Wed, Jul 08, 2009 at 12:40:29PM -0400, Chip Mefford wrote:
Ruslan Zakirov wrote:
Fix templates, use the following code in them:
{$Ticket-QueueObj-SubjectTag || $rtname}
Err, a bit out of my depth I guess. Not sure
where to do this, not keen on fiddling Templates_Overlay.pm
or
We are ramping up our RT install here to provide more expanded services. I
did the original install (I seem to install this at every job I go to), but
it is now getting handed off to another manager, and, with my help, we are
adjusting it to fit a working model that he has built. I've been using
I've recently upgraded to rt3.8.3 from 3.6.5 and everything is working
very well except that I've just discovered that a query based on
Content is case sensitive. I've tried other queries based on
Subject and Requestor etc and they are all case insensitive.
Looking at the mysql upgrade script, I
I'm not sure what you mean by correct result. But I recently figured out a
problem I was having with queues and custom fields. Mine related more to a
dashboard's ability to see the custom field. It seems that if the custom field
is a queue only field then the dashboard cannot be setup to show a
By correct result, I meant that it would do what I was trying for:
o Custom Field associated to all tickets regardless of queue
o Custom field associated to all tickets in queue A
o Custom field associated to all tickets in queue B
Is this possible?
-Rich
On Wed, 08 Jul 2009 14:06:54 -0700,
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