Steve Sizemore wrote:
I've migrated an older rt 3.6 installation from linux to
FreeBSD 7.2, and upgraded successfully to 3.8.4. There's
only one missing piece: our previous installation had
a customized ticket display.
.../rt-3.6.7/share/html/Ticket/Display.html
was customized by
Hi,
I am trying to complete RT3.8's French translation. I am a bit puzzled
by some sentence constructs.
Can someone confirm my suggestions would make better sense.
Sorry if this is the wrong list.
Regards,
#: etc/initialdata:356 etc/upgrade/3.8.2/content:85
msgid Notify Owner of their
Hello Erwan,
I am not native englisch speaker but...
Am 2009-07-16 10:49:42, schrieb Erwan HAMON:
#: etc/initialdata:356 etc/upgrade/3.8.2/content:85
msgid Notify Owner of their rejected ticket
The mix up sungular with pluriel...
= Notify Owner of his rejected ticket
or is it: Notify
Thu 16 Jul 2009 10:31:43 GMT
Michelle Konzack wrote:
Hello Erwan,
I am not native englisch speaker but...
Sorry, I have to jump in to say that, while the sentences could perhaps
be cleaner, they are perfectly good English. Translate at will.
--
Kind Regards,
Hi!
On Mi, 2009-07-15 at 12:09 -0400, Kevin Falcone wrote:
On Wed, Jul 15, 2009 at 10:39:28AM +0200, Sven Sternberger wrote:
Can't locate object method SendStaticFile via package
RT::Interface::Web at /opt/rt3/share/html/NoAuth/images/autohandler
line 6.
There was a change made to this
In recent times their has been used in English for gender
neutrality. It's not considered completely proper, but it's very common.
Mike
Sent from my iPhone
On 2009-07-16, at 4:31 AM, Michelle Konzack linux4miche...@tamay-dogan.net
wrote:
Hello Erwan,
I am not native englisch speaker
On 7/15/09 8:23 PM, Benno Overeinder wrote:
Hello,
I recently installed RT 3.8.4 on our FreeBSD server. And everything
seems to work correctly.
Except for some actions in the Web user interface when using https (thus
using https://rt.example.com).
snip/
Anybody a clue how to solve
RT lets you run arbitrary code when a ticket is created/updated, but
I'm lazy and don't want to type my code into the textbox.
What's the best way to serialize the $self object to a file so I can
then do system(myscript.pl file-with-serialized-self-.txt) or something?
In RT 3.8.4
I have several queues, and several matching groups (IE, group NOC, queue NOC).
Each (privileged) person in the group can see, create, modify, etc., tickets
in their queue. However, I would like them to be able to create and move
tickets to other queues - but, not to be able to
Scott,
Yep. Just give those groups the rights you want them to have for those
Queues. I think that would be the SeeQueue, CreateTicket, and
probably ReplyToTicket rights would do. That way they can create the
tickets, see the list of ticket in a queue and reply to any
email/notifications for
Its maybe possible if you give the NOC group SeeQueue permission on the
destination queue, this will enable them to see the queue in the New
ticket in queue list and the queue list in the basics section.
Regards;
Roy
Lander, Scott wrote:
In RT 3.8.4
I have several queues, and several
We are running rt-3.8.2 (I plan to upgrade to 3.8.4) and have had
an issue where a user will fill out a ticket and hit the create button
which will produce 20 tickets. This doesn't happen all the time, but it
has occurred a few times with different users. I am hoping the upgrade
will fix this
Ok,
I have exhausted most of what I can think to check as far as the RT
Installation Manuals and Googles for You're almost there!...
It simply appears that the RT web interface (perhaps Mason libraries) is not
processing correctly. Perl works, FastCGI loads, Apache appears to be
running
Thanks very much for your helpful message. Using that, I was able
to figure it out. Just in case anyone else faces this, I'm reporting
what I found.
On Thu, 16 Jul 2009, Agnislav Onufrijchuk wrote:
Look into /usr/local/share/rt38/lib/RT.pm file, find $MasonLocalComponentRoot
variable. It
Do you use both http and https?
On Thu, Jul 16, 2009 at 5:53 PM, Benno Overeinderbe...@nlnetlabs.nl wrote:
On 7/15/09 8:23 PM, Benno Overeinder wrote:
Hello,
I recently installed RT 3.8.4 on our FreeBSD server. And everything
seems to work correctly.
Except for some actions in the Web
On Wed, Jul 15, 2009 at 03:53:03PM -0700, Allen wrote:
In January, a question was asked about where to put the local
version of fckconfig.js file (myFCKconfig.js with just your own local
changes so that you don't have to modify the distribution's
NoAuth/RichText/FCKeditor/fckconfig.js except
On Thu, Jul 16, 2009 at 01:41:00PM +0200, Sven Sternberger wrote:
Hi!
On Mi, 2009-07-15 at 12:09 -0400, Kevin Falcone wrote:
On Wed, Jul 15, 2009 at 10:39:28AM +0200, Sven Sternberger wrote:
Can't locate object method SendStaticFile via package
RT::Interface::Web at
Here is my suggestion.
Go to Configuration Queues Queue you want to give rights to. Click
Group Rights. Give the NOC group ModifyTicket and Create Ticket rights.
You may be able to get away with only giving them Create Ticket. Do not
give ShowTicket or SeeQueue rights - They will be able
We have experienced this at least twice (we're also running 3.8.2).
We have considered upgrading to 3.8.4 but have not yet been able to do
so. Please let me know if that resolves the issue or if you discover a
workaround.
Thanks.
-Jeff
-Original Message-
From:
I just switched a custom field from single value to single value with
auto-complete,
and now there's no input field for this CF when bulk updating. Is this
normal? Why?
--
Cambridge Energy Alliance: Save money. Save the planet.
___
This is very strange. There is one know case where double tickets can
be created. This happens when you're using mysql and decided that
myisam storage engine is better than innodb or just made a mistake.
You're talking about multiple tickets, this is something new and I
don't think there is any
Oh, may be a bug. Going to try to reproduce.
On Fri, Jul 17, 2009 at 2:00 AM, Jerrad
Piercejpie...@cambridgeenergyalliance.org wrote:
I just switched a custom field from single value to single value with
auto-complete,
and now there's no input field for this CF when bulk updating. Is this
Reproduced the bug.
On Fri, Jul 17, 2009 at 2:03 AM, Ruslan Zakirovruslan.zaki...@gmail.com wrote:
Oh, may be a bug. Going to try to reproduce.
On Fri, Jul 17, 2009 at 2:00 AM, Jerrad
Piercejpie...@cambridgeenergyalliance.org wrote:
I just switched a custom field from single value to single
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