Good morning,
Is there an easy way to turn off case sensitivity for the search feature in
RT 3.8.x? I am using MySql as the database and tried a few suggestions I
found by googling the problem but none of them work.
I'm pretty sure it's just a matter of the collation setting for your
-Original Message-
From: Mike Peachey [mailto:mike.peac...@jennic.com]
Sent: 14 May 2010 10:33
To: Julian Grunnell; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT mysql / LDAP Auth
Julian Grunnell wrote:
Right, thanks - that makes sense now. I misunderstood the use of this
Hello,
I would like for users to be able to select an urgency custom field
when they log in to self service and create a new ticket.
I have successfully created the custom field and it is viewable/editable
by staff, however I cannot get it to appear in self service when users
are creating
I really like this method... I have the ticket creation notifications going
to a shared mailbox for all the users to see. but I cannot seem to find a
sample scrip on the wiki to assign ownership of a ticket based on the email
address that the reply came from. I mean I know I can set the owner
What am I missing?
Have you given unprivileged users the rights to edit this field?
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I was wondering if there was a way to insert a saved search into a ticket.
ie I want to have a better view of the linked tickets with the ability to
see the age and status. I am Setting this up because our users are used to
it on quick base.
You can make links with the wiki CustomField type,
I read the link that you sent me and that helps me get the result that I got. I
have pasted the configuration in the link that you sent me and
created a private link http://pastebin.com/8n6vemSK
-Original Message-
From: Rob MacGregor rob.macgre...@gmail.com
To: RT-Users
Does your Exchange server allow extensions? If so, rt-mailgate
--extension queue will automagically put mail for rt+qu...@example.net
into the corresponding queue. You'd then just need two addresses, one
for correspondence and one for comments, if you want to allow comment
by email; which isn't
Hi,
I just moved an instance of RT from another server/domain to a local server and
I am having problems getting Replies and outgoing mail out of RT.
incoming mail is working fine per the logs and ticket creation in RT, however
notifications and responses are not outgoing. See the log
Ahh, it must have been from the book then:
Description: On Correspond Open Ticket
Condition: On Correspond
Action: Open Tickets
Template: Blank #Use Transaction if you want notification
Stage: TransactionCreate
That should do it.
I am even more confused than ever now. That scrip is
Hi,
have you tried to rename or remove
/root/.cpan/build/mod_perl-1.31-OqZLsX
than try reinstall.
raymond
Running make for G/GO/GOZER/mod_perl-1.31.tar.gz
Has already been unwrapped into directory
/root/.cpan/build/mod_perl-1.31-OqZLsX
On Mon, 17 May 2010, borngunn...@aol.com
This is the error that I got after I did the following :
#rm -rf /root/.cpan/build/mod_perl-1.31-OqZLsX
#cpan
CPAN install mod_perl
CPAN: File::Temp loaded ok (v0.22)
'/usr/bin/perl Makefile.PL INSTALLDIRS=site' returned status 2, won't make
Running make test
Make had some problems, won't
I have remove it and successfully reinstall it without the messages that showed
up. Apache still keeps failing with the following error message after I look
into my log:
[Tue May 18 14:47:36 2010] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl
for server UHC Helpdesk:0, exiting...
To List,
Upon further testing, I've discovered that the Category of a Custom Field
only disappears from the Update Ticket screen when that Category is linked
to another CF. When I remove the link, the Category shows up again. Is this
normal? What is the reasoning for this?
Kenn
LBNL
On Thu, Apr
On Fri, May 14, 2010 at 6:24 PM, Ruslan Zakirov r...@bestpractical.com wrote:
Hello,
I believe you should become more familiar with NotifyActor option.
I apologize but I am still confused. From what I read
http://wiki.bestpractical.com/view/EmailInterface, I thought
NotifyActor was just
On Tue, 18 May 2010 16:58:18 -0400, Mauricio Tavares
raubvo...@gmail.com said:
Now, mauri...@domain.com is a member of the support group, so it
should receive this email. But, as you can see from above, there is no
To: field.
If mauri...@domain.com is set up as an AdminCC watcher on the queue,
On Tue, May 18, 2010 at 19:55, borngunn...@aol.com wrote:
I have remove it and successfully reinstall it without the messages that
showed up. Apache still keeps failing with the following error message after
I look into my log:
[Tue May 18 14:47:36 2010] [error] Can't load Perl file:
On Mon, May 17, 2010 at 02:10:43PM +0200, Emmanuel Lacour wrote:
Maybe there is a better way as of recent postgres?
FYI: fwd
--
Zito
---BeginMessage---
* Václav Ovsík:
Is it possible that binding of binary data-type (bytea) without
data-type specification would behave like in MySQL in some
Hi, folks.
Below is an excerpt (located at the end of my RT_SiteConfig.pm file):
My 'easy' question is: what this 1; does at the final? What is its
utility? I don't remember if I had put it there or RT came with it by
default.
# this has no effect for the SQLite case,
Wagner Pereira wrote:
Hi, folks.
Below is an excerpt (located at the end of my RT_SiteConfig.pm file):
My 'easy' question is: what this 1; does at the final? What is its
utility? I don't remember if I had put it there or RT came with it by
default.
# this has no effect
Is there an easy way to turn off case sensitivity for the search feature
in RT 3.8.x? I am using MySql as the database
Terrible, awful hack of DBIx::SearchBuilder.pm
(/usr/share/perl5/DBIx/SearchBuilder.pm) to transform the case
sensitive BLOB column to a case-INsensitive during WHERE clause
Does that file exist? Can the user you're running Apache as access it?
I checked the file and it was in there and I am running apache as root and root
seems to own the file.
-Original Message-
From: Rob MacGregor rob.macgre...@gmail.com
To: RT-Users
Wagner Pereira wrote:
My 'easy' question is: what this 1; does at the final? What is its
utility? I don't remember if I had put it there or RT came with it by
default.
1;
All good Perl modules have this as the exit code/value at the end.
More specifically, if I may quote from
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