On Wed, 26 May 2010, Kevin Falcone wrote:
> > On Wed, May 26, 2010 at 10:23 AM, Joel Merrick
> > wrote:
> > > I'd like to integrate some of our queues with out intranet, but need
> > > to reduce the amount of results..
> > >
> > > Is there a LIMIT style option for this?
>
> If you want to limit
Mike,
3.2.1!!!?? Maybe you would consider an upgrade? They are free.
Kenn
LBNL
On Wed, May 26, 2010 at 10:53 AM, Mike Johnson wrote:
> Hi folks,
>
> I know my install of 3.2.1 does NOT work as intended for this feature. My
> install does exactly what the original poster's example does... the
I have installed Net::LDAP in cpan and installed all dependencies. I am getting
the following error messages after restarting apache2 (fails):
[Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to ch
Hi folks,
I know my install of 3.2.1 does NOT work as intended for this feature. My
install does exactly what the original poster's example does... the check box
means nothing, even when you click on "save changes" after checking the box.
Mike Johnson
Datatel Programmer/Analyst
Northern
Found it - Page 22&23
Set($Organization, "value");
What is the impact of changing this 3 weeks into deployment?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
All,
I have a scrip that updates the subj line. I do not want this change noted in
history.
I am using RecordTransaction 0 in other scrips and they are working fine. Just
not in this one.
Any thoughts?
--- Truncated Custom Action cleanup code --
my $csubj = $self->TicketObj->Subject;
$csu
On Wed, May 26, 2010 at 08:59:44AM -0700, Kenneth Crocker wrote:
>I am uncertain as to what "ExtractCustomFields" gives someone over
> CommandByMail. Correct me
>if I'm wrong, but doesn't CBM give you the ability to set Custom Fields?
> If so, what advantage
>does ExtractCustomField g
We bought 4 copies for out organization. I will look again for what may be
the cause.
--
From: "Kevin Falcone"
Sent: Wednesday, May 26, 2010 7:25 AM
To:
Subject: Re: [rt-users] example.com appearing in the headers of email.
Discover RT's hidd
>
> Hi,
>
>
>
> For some time I’m looking for a scrip that update the DueDate for the
> ticket when OnQueueChange action. I have like 13 queues all with different
> DueDates. I found this scrip for UpdatePriority:
> http://wiki.bestpractical.com/view/UpdatePriority and I was trying to
> modify It
All,
First off, many thanks go out to both Jesse and Kenn for the replies. I
already had the NotifyActor set to actually notify the actor (1), but I
checked my typing on that variable to make sure.
It ended up being the RTAddressRegexp entry. I had looked at it a few
times and after receiving J
To list,
I am uncertain as to what "ExtractCustomFields" gives someone over
CommandByMail. Correct me if I'm wrong, but doesn't CBM give you the ability
to set Custom Fields? If so, what advantage does ExtractCustomField give
you?
Kenn
LBNL
Discover RT's hidden secrets with RT Essentials from O'
Kevin,
My mistake. I thought he said "open" a ticket, not "create" a ticket. My
bad.
Kenn
LBNL
On Wed, May 26, 2010 at 8:51 AM, Kevin Falcone wrote:
> On Wed, May 26, 2010 at 08:41:02AM -0700, Kenneth Crocker wrote:
> >It sounds like you want them to be able to open a ticket but not see
> i
> On Wed, May 26, 2010 at 10:23 AM, Joel Merrick wrote:
> > I'd like to integrate some of our queues with out intranet, but need
> > to reduce the amount of results..
> >
> > Is there a LIMIT style option for this?
If you want to limit the tickets found, just change your search.
If you want to li
On Wed, May 26, 2010 at 09:46:42AM +0200, Wolfram Huettermann wrote:
> Hello,
>
> I am dealing with Ticket/Display.html. What I found out:
>
> - there is NO change in the page source the when you change the
> Mason-block
> - I cannot get any information of the callback-functions used.
>
> My ta
On Wed, May 26, 2010 at 08:41:02AM -0700, Kenneth Crocker wrote:
>It sounds like you want them to be able to open a ticket but not see it.
> That's not possible.
>You have to see it to open it, unless you do it via CommandByMail.
That isn't true.
If a user has SeeQueue and CreateTicket th
Dale,
It sounds like you want them to be able to open a ticket but not see it.
That's not possible. You have to see it to open it, unless you do it via
CommandByMail.
Kenn
LBNL
On Tue, May 25, 2010 at 5:05 PM, Poulter, Dale
wrote:
> Good evening,
>
>
>
> I have a group of users that have full
On Tue, May 25, 2010 at 01:15:19PM -0700, Ray Spence wrote:
>Can anyone explain why, or how to fix, that under the
>
>(Check boxes to disable notifications to the listed recipients)
>Notify on Correspondence
>On Correspond Notify Owner, Requestors, Ccs and AdminCcs with template
>
Bouzite, Radouan wrote:
>
> I am testing RT, and I Installed RT from :
>
> http://wiki.bestpractical.com/view/CentOS5InstallGuide
>
> No I am trying to setup RT+ExternalAuth+LDAP+AD windows 2003, I complete
> all steps in the following instructions :
>
> http://wiki.bestpractical.com/view/Exte
On Tue, May 25, 2010 at 12:57:44PM -0800, Jason Maderios wrote:
>All,
>
>I have Set( $rtname, 'my.domain.net'); in RT_Siteconfig. Email works fine
> to and from however
>if you show headers two tags:
>
>References: <[1]rt-ticket-...@example.com>
>Message-ID: [2]rt-3.8.8-1959
On Fri, May 21, 2010 at 11:05:11AM +0100, Dominic Hargreaves wrote:
> On Thu, May 20, 2010 at 05:25:44PM -0400, Kevin Falcone wrote:
> > On Mon, May 03, 2010 at 07:38:58PM +0430, Payam Poursaied wrote:
> > > More than a month ago, someone asked about putting track of forwarded
> > > messages in the
On Fri, May 21, 2010 at 09:25:07AM +1000, gor...@cryologic.com wrote:
> Hi,
>
> I would like to create a customised display format that is only used
> for a Simple search. ie I would like to keep the default display
> format for a regular search. Is this possible? If so, what files
> would I have
Also, is there a way to get anonymous RSS feeds?
On Wed, May 26, 2010 at 10:23 AM, Joel Merrick wrote:
> Hi all,
>
> I'd like to integrate some of our queues with out intranet, but need
> to reduce the amount of results..
>
> Is there a LIMIT style option for this?
>
> Cheers,
> Joel
>
> --
> $ e
Hi all,
I'd like to integrate some of our queues with out intranet, but need
to reduce the amount of results..
Is there a LIMIT style option for this?
Cheers,
Joel
--
$ echo "kpfmAdpoofdufevq/dp/vl" | perl -pe 's/(.)/chr(ord($1)-1)/ge'
Discover RT's hidden secrets with RT Essentials from O'Re
Hello,
I am dealing with Ticket/Display.html. What I found out:
- there is NO change in the page source the when you change the
Mason-block
- I cannot get any information of the callback-functions used.
My task was to limit the size of the layers in which you can see the
metadata and the hi
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