Hello,
I have got a user customfield called MyComment and I want to filter all
users where this customfield is not empty. In my case, it is of
freefrom type. The function LimitToCustomField does not work properly if
I use
$User-LimiToCostumField(FIELD = MyComment,
This has bitten us today:
Our application links some other database to RT tickets based on Custom
Field values. (IP addresses in RTIR tickets to be specific)
The way we implemented this is to trigger on any IP address custom field
change and perform a resync of the ticket to the external
Kenneth Marshall wrote:
On Fri, Jun 25, 2010 at 04:33:14PM +0200, Matthias Rieber wrote:
Is it possible to refresh the information that has been pulled from LDAP?
For instance if employees move to another department or get a new phone
number?
The information should be updated
On Wed, Mar 24, 2010 at 02:43:36PM +0100, Jesper Henriksen wrote:
Is there a way to get reports on how much time a ticket has been open?
For example we would like to see the average time it takes from when a
customer reports a problem till we have closed the ticket. Bear in mind
that if the
I recently upgraded from RT 3.8.1 to 3.8.8, authenticating against an
OpenLDAP server. I've seen a few posts indicating that the creation of
new users doesn't work when using RT::Authen::ExternalAuth, with the
workaround being to disable that plugin, create the user, and then
enable the
On Sun, 27 Jun 2010, Rainer Duffner wrote:
...
With regard to https - just search google for something like iphone app ssl
and you realize why it does not support https...
I only see reports of problems with self-signed certs.
We have a real certificate.
Rather than port the app to Android
I currently have it set up where I have a ticket custom field set up
with all the assets in AT. When creating a ticket it makes the link to
the asset based on the custom field.
I want to set it up now where when a user picks the asset in the CF for
the ticket, a number of custom fields in the
On Thu, Jun 24, 2010 at 02:28:23PM -0500, Mark Jenks wrote:
I have a new queue that I am setting up, and all of the users are
currently setup for AdminCC.
They get a copy of the original email (New ticket created), but when one
of them goes in and
Takes a ticket, how can I
All scripts and html files that I have seen seem to call the libraries from the
RTx directories.
Ie. RTx::AssetTracker::Assets-new($RT::SystemUser);
Are Asset.pm and Record.pm in ../lib/RTx/AssetTracker/ the place to be looking
or somewhere else?
Thanks
Adam
-Original Message-
From:
On Mon, Jun 28, 2010 at 12:05:13PM +0200, Wolfram Huettermann wrote:
Hello,
I have got a user customfield called MyComment and I want to filter all
users where this
customfield is not empty. In my case, it is of freefrom type. The
function LimitToCustomField
does not work
On Mon, Jun 28, 2010 at 01:10:22PM +0100, Mike Peachey wrote:
Kenneth Marshall wrote:
On Fri, Jun 25, 2010 at 04:33:14PM +0200, Matthias Rieber wrote:
Is it possible to refresh the information that has been pulled from LDAP?
For instance if employees move to another department or get a
On Mon, Jun 28, 2010 at 10:06:50AM -0400, Jon Tollerton wrote:
I recently upgraded from RT 3.8.1 to 3.8.8, authenticating against
an OpenLDAP server. I've seen a few posts indicating that the
creation of new users doesn't work when using
RT::Authen::ExternalAuth, with the workaround being to
Guys
I seem to be having a problem with RT 3.8.8. where it crashes apache. I
am
using a fresh install of RT 3.8.8 on a newly built OpenSuse 11.2 box,
running Apache/2.2.13, MySQL 5.1.36. The web server was running fine and
still runs find as long as I don't include the apache config
Hi Bevan,
Have you checked the apache log files for errors?
That would greatly assist people trying to assist you.
Thanks,
Bill
On Mon, Jun 28, 2010 at 10:45, Bevan Agard bevan.ag...@gmail.com wrote:
Guys
I seem to be having a problem with RT 3.8.8. where it crashes apache. I
am
Kevin,
Thanks. I'll look at that.
What I was thinking about doing was to have a Custom Field (let's call it
Program Id) that would contain the name of an object in a version control
library and then have a URL for that CF that contains a shell that would
evaluate the transaction type and CF
Mark,
We don't have a lot of GLOBAL notifications. We have over 157 Queues and
most don't want alot of email going to the AdminCc. So what we did was to
create those kind of notifications at the Queue level so everyone gets a
limited basic set of email notifications that ALL want and then each
On Mon, Jun 28, 2010 at 11:18:28AM -0700, Kenneth Crocker wrote:
What I was thinking about doing was to have a Custom Field (let's call it
Program Id) that
would contain the name of an object in a version control library and then
have a URL for that
CF that contains a shell that
Kevin,
Yea. I'm gonna look at that link you sent me first. It certainly might save
me a bunch of time.
Thanks.
Kenn
On Mon, Jun 28, 2010 at 11:26 AM, Kevin Falcone
falc...@bestpractical.comwrote:
On Mon, Jun 28, 2010 at 11:18:28AM -0700, Kenneth Crocker wrote:
What I was thinking about
On Mon, Jun 28, 2010 at 12:05:19PM -0700, Kenneth Crocker wrote:
Sorry it took so long for me to reply on this. I have a Custom Field named
QA Approver and
it has a Category that is linked to another CF named ITBS-Dev-Group. A
snap shot is below:
What happens when you apply
Kevin,
Kinda wierd. If I apply the CF ITBS-Dev-Group to the Queue AND I had
modified the CF to have that CF as a linked category, the display shows the
CF ITBS-Dev-Froup as a separate CF to be selected. However, if I apply the
CF ITBS-Dev-Group and do NOT link that CF as the category with any
On Mon, Jun 28, 2010 at 12:41:35PM -0700, Kenneth Crocker wrote:
Kinda wierd. If I apply the CF ITBS-Dev-Group to the Queue AND I had
modified the CF to have
that CF as a linked category, the display shows the CF ITBS-Dev-Froup as
a separate CF to be
selected.
Yes, and when you
Kevin,
Yes, I see now. I use this Category(value) for 3 different Custom FIelds. If
I link them and then apply it, the user only has to select their category
once and then it's set for all the CF's that use it. Kool. That saves a few
selection entries and therefore time.
Thanks.
Kenn
LBNL
On
On Mon, Jun 28, 2010 at 01:21:21PM -0700, Nick Kartsioukas wrote:
I thought I had this working, but on further testing it appears that
rt-crontool is only performing the last action argument passed to it.
Since rt-crontool uses Getopt to parse command line arguments and it says
action=s
Hi List,
started today to setup our new webserver, running under centos (latest) with
perl modules installed from freshrpms. inside the webui i can't cleanly see the
german umlaute, any hint which perl module i can check or update?
Thanks
Torsten
Kuehne + Nagel (AG Co.) KG,
Sorry, found it, downgrade FCGI was the solution.
Torsten
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten
/ Kuehne + Nagel / Ham MI-ID
Gesendet: Montag, 28. Juni 2010 22:35
An:
I currently have RT 3.8.6 working with RT::Authen::ExternalAuth to the
point where it allows me to authenticate and access the Self Service page
but I am stuck getting with all users being unprivileged. Users I create
inside RT can be privileged but none of the external users are privileged
nor
Peter,
Look into:
Set($WebExternalAuto,1);
Set($AutoCreate,{Privileged=0});
It's one or both that you need. These are my settings and my users are
auto created for me.
Kevin W. Gagel
Network Administrator
College of New Caledonia
My Blog:
http://mail.cnc.bc.ca/blogs/gagel
My Shared Files:
As a first step, it would probably be easier to create a special
stylesheet to create the illusion of an app.
Yes, my first thought was that a mobile stylesheet might make
it easier to use RT on a mobile device. It could be done on
the server side, rather than the client (but then it's
On Mon 28.Jun'10 at 1:23:42 -0400, Dan Mahoney, System Admin wrote:
Secondly, if the HTML doesn't validate, why bother setting strict,
and not transitional?
I suspect that best intentions and the real world come into it.
When I get a moment, I'll probably relax our doctype to HTML5. I'm so
We use RT for all of our operations and a mobile interface would be great
we have users that do not have smart phones but still would be able to
handle basic things. We have RTFM in use as well and just for them to be
able to do some canned responses would be great and for those of us who
live RT
Hi
Looking for a way to set a rule for resolved tickets to lock them down to
either not accept replies or preferably on reply to create a new ticket in that
same queue.
It wouldn't necessarily need to refer to the old ticket but that would be handy.
Appreciate any assistance with this, apologies
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