Sorry for the confusion. I wrote the scrip out of my mind and missed
these two point.
A good starting point for you custom actions is always the wiki:
http://wiki.bestpractical.com/view/WriteCustomAction
-Chris
Am 06.08.2010 03:27, schrieb Mark Jenks:
Okay! Figured it out.
Set Priority
Hi,
Can some help me in getting these answers.
1. Does creation of custom fields in RT will bring any performance
issue.
2. Do RT maintains a different table to stores these custom tables.
3. Also can there be any performance issue by using RTIR with RT.
Currently i am using 2.4.4
Hi Rahul;
Ø Does creation of custom fields in RT will bring any performance issue.
No ; Obviously if you add 100 cf to a ticket it will take a lot longer to
display because it will need to look up these CF values
Ø Do RT maintains a different table to stores these custom tables.
Yes 4 of
Hi David;
What version of RT are you using, if its 3.8.8 then you should be able to
change the user name format from
lib/RT/Config.pm
With regard to owner script, I am not quite sure what do you mean by does not
allow me to use owner change as it was intended
What does n't not do ??
Roy
Hi,
I'm looking at using RTIR as we want an incident
response system. We have been using RT for the past few years for
customer support, internal support and development work tracking. Will
all these queues remain as they are if I also install RTIR, or will it
change a lot of the
On 05/08/2010 22:08, Jesse Vincent wrote:
We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5
and 5.0, Kindle 2.5 and in a number of desktop browsers. We've only
tested this on a recent RT 3.8, but it _should_ work on older versions
of RT. Reports of failures on 3.6.x or
Hi,
I am using RTIR with RT. under *New Ticket in* i have option Blocks,
General, Incidents, Incident repots etc... all are added when i integrate
RTIR with RT.
Is there any way so that under RT at glance and under Quick Search i can see
number of Incidents open. I have Selected queues to be
I'd like to send an e-mail to our SMS gateway from RT in certain
circumstances (tickets created overnight in certain queues). It accepts
mails where the subject line is the cellphone number. So, I've created a
custom condition, and used Notify Other Recipients with a template like
this:
To:
Hi,
I've some problems with iso-8859-1/utf8 encoding of outbound mail with RT.
Exemple: Email received in 'iso-8859-1', is correctly displayed in
UTF-8 within RT,
when showing 'Full Header' we have on top:
content-type: text/plain; charset=utf-8
and on bottom:
X-RT-Original-Encoding:
Hi
I am using the code provided by
http://wiki.bestpractical.com/view/AddWatchersOnCorrespond
but I seem to have a problem due to the fact that I have Groups as
Watchers on some of my tickets.
The scenario is
UserA belongs to GroupB
GroupB is AdminCc of the ticket
In that case, if someone
Thanks Ken
that is what I do and what I call a Stone Age method ;-)
Actually the first thing I do is copy/paste into vi and go chasing after
misplaced curly brackets
which I have found to be the usual suspect for silent death.
Gerard
On -28163-01--10 20:59, Kenneth Crocker wrote:
Gerard,
Hi;
RT-3.8.7
Can some one give me a brief explanation of how custom field validation works
through the code.
I tracked back as far as lib/Record.pm :: _AddCustomFieldValue;
However I am not sure how/where the following happens:
unless ( $cf-ValidateValue( $args{'Value'} ) ) {
return (
Roy,
We are using currently using 3.8.7. Due to our workflow we combine
the creation and assignment. sending the customer one email informing
the customer of the ticket creation and who is working the issue.
However, by using the change owner as trigger, We can no longer use the
change
On Fri, Aug 06, 2010 at 11:41:08AM +0100, Howard Jones wrote:
On 05/08/2010 22:08, Jesse Vincent wrote:
We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5
and 5.0, Kindle 2.5 and in a number of desktop browsers. We've only
tested this on a recent RT 3.8, but it
I have replicated the Page Not Found on the top.
I pulled from CPAN.
Also, I've noticed the SelfService pages do not have a mobile interface. Is
this correct? Or did I mess something up?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Aug 06, 2010 at 10:18:46AM -0500, Max McGrath wrote:
I have replicated the Page Not Found on the top.
Can you send me the raw html of that page?
I pulled from CPAN.
Yes, that has nothing to do with the above, only with the inc/ issue the other
poster had.
Also, I've noticed the
On 06/08/2010 16:14, Jesse Vincent wrote:
Did you pull from github or from cpan? The version on CPAN has that
stuff baked in.
I'm having trouble replicating the Page not found issue.
This was from github last night. I agree that 'cpan -i
RT::Extension::MobileUI' does the right thing though.
On Fri, Aug 06, 2010 at 04:35:27PM +0100, Howard Jones wrote:
On 06/08/2010 16:14, Jesse Vincent wrote:
Did you pull from github or from cpan? The version on CPAN has that
stuff baked in.
I'm having trouble replicating the Page not found issue.
This was from github last night. I agree
I think I understand;
You can create a custom scrip with
Condition: User Defined
Custom condition:
if ($self-TransactionObj-Field eq 'Owner' and $self-TransactionObj-OldValue
== 10) {
return 1;
}
return undef;
10 : is the default Users.id value for the nobody user.
Good luck;
Roy
Installed from cpan (0.90) on to 3.8.8. Works fine on T-Mobile branded
Symbian 60 browser apart from seeing the Page not found message at the
top of the page. Other than that, great extension! My field engineers
will love it.
-Original Message-
From:
On Fri, Aug 06, 2010 at 05:44:40PM +0100, Jim Tambling wrote:
Installed from cpan (0.90) on to 3.8.8. Works fine on T-Mobile branded
Symbian 60 browser apart from seeing the Page not found message at the
top of the page. Other than that, great extension! My field engineers
will love it.
Ok, stupid question. How do I go about getting the latest one from CPAN?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Aug 6, 2010 at 11:45 AM, Jesse Vincent je...@bestpractical.comwrote:
On Fri, Aug 06, 2010 at 05:44:40PM
On Fri, Aug 06, 2010 at 12:35:53PM -0500, Max McGrath wrote:
Ok, stupid question. How do I go about getting the latest one from CPAN?
https://pause.perl.org/incoming/ is the secret-ninja location for brand-new
stuff.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy
We've been playing with this today, and it's a very good start, thanks Jesse.
I know my colleague Dave has already sent you a patch.
My only criticisms of it so far are these:
1) On Safari on my iOS4 iPhone, it often seems to get the width of the display
wrong when showing search results.
Thanks Jesse.
I downloaded it and did the following:
# perl Makefile.PL
# make
# make install
then i restarted apache.
This is what I get:
This webpage has a redirect loop.
The webpage at *http://rt.carthage.edu/rt//m/* has resulted in too many
redirects. Clearing your cookies
On Fri, Aug 06, 2010 at 06:38:43PM +0100, Tim Cutts wrote:
We've been playing with this today, and it's a very good start, thanks Jesse.
I know my colleague Dave has already sent you a patch.
Yep. And I've pushed out 0.92 with a fix for the problem Dave hit, as well
as...
My only
On Fri, Aug 06, 2010 at 12:43:10PM -0500, Max McGrath wrote:
Thanks Jesse.
I downloaded it and did the following:
# perl Makefile.PL
# make
# make install
then i restarted apache.
This is what I get:
This webpage has a redirect loop.
The webpage at
Yup, that worked!
And Page not found is gone! Awesome!
Here's my config...
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Aug 6, 2010 at 12:44 PM, Jesse Vincent je...@bestpractical.comwrote:
On Fri, Aug 06, 2010 at
On Fri, Aug 06, 2010 at 12:50:20PM -0500, Max McGrath wrote:
Yup, that worked!
Ok. If you add
Options indexes
DirectoryIndex index.html
to the RT directory's configuration in apache, does going to /m/ work?
And Page not found is gone! Awesome!
Here's my config...
--
Max McGrath
On 6 Aug 2010, at 18:43, Jesse Vincent wrote:
2) In my opinion (and others in the office thought so too), there's a lot
of wasted screen real-estate; some of the fonts are too large, and there is
a lot of padding around stuff which spaces everything out too much and
reduces the amount I
No, but maybe I put it in the wrong place:
VirtualHost *:80
ServerName rt.carthage.edu
ServerAdmin m...@carthage.edu
# config for your main content
DocumentRoot /var/www
Directory /var/www
# here and in other places goes config
# of your main host
/Directory
# as RT is out of document root then
Hi,
With all the dependencies there are a number of pitfalls, and a number of
different instructions. I bought the book, which is not completely current
anymore. I don't know what might have changed.
What/where are the best instructions to follow to do the install?
Also, I prefer to stick to
With all the dependencies there are a number of pitfalls, and a number of
different instructions. I bought the book, which is not completely current
anymore. I don't know what might have changed.
What/where are the best instructions to follow to do the install?
The README that comes with the
On 06/08/2010 17:45, Jesse Vincent wrote:
0.92 should fix that issue. I've pushed it to cpan already.
0.93 from PAUSE resolved the Page Not Found for me.
This will be a very valuable plugin for our on-call guys, who already
have an iPhone. Thanks, Jesse.
Discover RT's hidden secrets with
On 06/08/2010 19:09, Jerrad Pierce wrote:
Install from source, with a non-system perl.
Why non-system perl, Jerrad? I've never had a problem with it (that I
know of), but have I just been lucky?
My only RPM-related problem is having to reinstall a current version of
Sys::Syslog after every
Why non-system perl, Jerrad? I've never had a problem with it (that I know
of), but have I just been lucky?
My only RPM-related problem is having to reinstall a current version of
Sys::Syslog after every yum update (anyone know why that happens?)
Precisely. RedHat is bad at not clobbering
This script is not working any other ideas. I got the template itself
fixed by Changing the 'Name field to 'RealName' but I cannot get RT to
send it when owner changes from Nobody to on of my support staff. I get
the object of the script, when the onwer value changes and old value was
'10'
--- On Fri, 8/6/10, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote:
Precisely. RedHat is bad at not clobbering newer versions
of modules
(RPM has the ability to run prep scripts, which could check
to see that
the version being replaced is not newer than the package to
be
On Wed, Jul 28, 2010 at 11:42:36AM -0400, Mike Johnson wrote:
As the subject says,
I'm looking for a way that ExternalAuth can assign groups when it creates
the RT user based on
group info in the LDAP.
This isn't currently supported, and I don't know that it will be added
in the
On Thu, Jul 29, 2010 at 05:59:14AM +0200, f3d wrote:
Is there a way for the RTFM articles to be automatically pasted under
the quoted message ?
Unfortunately, not without changing the way RT's MessageBox callback
works (or adding a new one and changing RTFM to use it)
-kevin
On Thu, Jul 29, 2010 at 02:22:15PM -0500, Mátyás Selmeci wrote:
Hi all,
One of my users has the following search query:
Owner = 'Nobody' AND Queue != 'spam' AND ( Status = 'new' OR Status = 'open'
)
sorted by LastUpdated, Asc, 50 per page.
The search returns 268 tickets, split
On Sat, Jul 31, 2010 at 12:53:46PM -0400, VPN Cluster wrote:
Hello,
I have Oracle 11GR2 server installed on RHEL 5. The make initialize
generates error and it
needs DBD::Oracle. I tried to install DBD::Oracle but got the following
error..
The README file packaged with
On Tue, Aug 03, 2010 at 10:30:50AM -0400, testwreq wreq wrote:
make command in the manual installation results in
make: *** No targets specified and no makefile found. Stop.
What does this mean?
Look through the README file for manual installation instructions.
-kevin
On Tue,
On Tue, Aug 03, 2010 at 10:41:03AM -0700, Kenneth Crocker wrote:
Eric,
I could easily be wrong on this (has happened many times before), but I
seem to remember a lot
of complaints about tickets re-opening a resolved ticket when
correspondence happened to it
from the old 3.4.x
On Friday, August 06, 2010 02:59:42 pm Joseph Spenner wrote:
There is also this, which is a bit overkill, but you can skip the Active
Directory 2003 Exchange 2007 headache, and only do the RT part. :)
Fortunately I'm windows free so I don't need to mess with those headache's.
These
I was able to install it manually.
I have setup RT_SitConfig.pm file. ExternalAuth does land on the login page
to RT, but when I put my Active Directory username/password in there, it
does not authenticate. It gave me the below error
[Fri Aug 6 18:49:57 2010] [critical]:
On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote:
We've had a particular situation come up a couple times now where someone
outside our
approved (LDAP) organization, was added as an 'other' Cc to a reply email
from RT. That person
then tried to do a reply back (into
On Fri, Aug 06, 2010 at 03:30:17PM -0400, testwreq wreq wrote:
I was able to install it manually.
I have setup RT_SitConfig.pm file. ExternalAuth does land on the login
page to RT, but when I
put my Active Directory username/password in there, it does not
authenticate. It gave me
If you can follow this thread, here some very specific instructions I typed
out once upon a time:
http://www.gossamer-threads.com/lists/rt/users/85040?search_string=5.3;#85040
Instead of mod-perl or Apache FastCGI, the instructions call for using
mod_fcgid which is part of the standard RHEL
Hi Jesse,
It looks good so far, I just have one comment. Since we are using
WebExternalAuth here, we never see the login screen, and therefore never
see the link with the option to go to the normal interface. Maybe a
link to the normal full size interface could be added to the mobile home
If I'm asking in the wrong place please let me know.
I've installed RT and so far everything looks good. I have not yet
setup my mail gateway because it requires some upstream mail server
changes that are not my department. I assumed, however, that outbound
mail from RT would work. I've created a
On 8/6/10 11:40 AM, Jerrad Pierce jpie...@cambridgeenergyalliance.org
wrote:
Why non-system perl, Jerrad? I've never had a problem with it (that I know
of), but have I just been lucky?
My only RPM-related problem is having to reinstall a current version of
Sys::Syslog after every yum update
Using RT 3.8.2 and BlackBerry OS 5
Whenever I try to display a ticket I'm getting an error saying
could not find component for path '/Ticket/Elements/ShowPriority'
When creating a new ticket, I get a similar error message except it says
EditTransactionCustomFields instead of ShowPriority.
On Fri, Aug 06, 2010 at 06:10:00PM -0400, Daniel Farst wrote:
Using RT 3.8.2 and BlackBerry OS 5
Yep. We've found the lower-bound on the extension. Looks like it's
3.8.3. And you _really_ ought to be running at least 3.8.5 or newer.
On 08/06/2010 05:03 PM, Victor Victrolla wrote:
Quantifier follows nothing in regex; marked by-- HERE in m/*--
HERE @rt.censored.com/ at
/www/php5/rt.censored.com/rt/bin/../lib/RT/EmailParser.pm line 331.
Can we see your RT_SiteConfig.pm? Also, what version of RT? It looks
like you might
This is for RT 3.8.8
I was actually pretty confused about what the RTAddressRegexp should
look like, and how it should be written (in quotes, in //'s, etc).
Set( $rtname, 'rt.censored.com');
Set($Timezone , 'US/Pacific');
Set($DatabaseHost , 'services');
Set($DatabaseRTHost , 'localhost');
On 08/06/2010 08:23 PM, Victor Victrolla wrote:
I was actually pretty confused about what the RTAddressRegexp should
look like, and how it should be written (in quotes, in //'s, etc).
Set($RTAddressRegexp , '*...@censored.com');
Quotes are fine. The problem is indeed that *...@censored.com
Kevin,
Thanks for the reply. Let me try to me a little more forthcoming on the
info.
We have set up our RT session to use LDAP, and to NOT auto create.
We had a ticket where the owner did a reply and added an outside email
address to the Cc.
This 'outside' person replied to the ticket and was
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