On Thu, Aug 19, 2010 at 10:05 PM, Kevin Falcone
falc...@bestpractical.comwrote:
At first, I configured ExternalAuth to create unprivileged users, but
I was unable to add them
to groups. Because I have _one_ ldap for authenticating all of the
users. And I wanted some
users (staff)
On Thu, Aug 19, 2010 at 10:49 PM, fba...@metlife.com wrote:
I am looking at testing out RT and RTIR any suggestions on the best/easiest
platform to test on. I was thinking about using CentOS 5, but would like to
use the latest version 3.8 but that does not seem like its available. Is a
I'm looking to forward a ticket with full transaction history and
attachments to an email address. I have tried using the forward button for
the ticket (next to Resolve), however I only get the initial ticket creation
and the file attachment that was submitted at that time.
I'm using RT 3.8.8.
If you have an ubuntu or sid debian installer, those would be able to apt-get
install the latest RT. But the easiest is probably to use the OS you are most
familiar with. The manual install isn't very difficult if you can work your
way around cpan.
From:
On Fri, Aug 20, 2010 at 08:22:36AM +0200, Miha Valencic wrote:
users _are_ indeed created in the DB, but they were not visible in the UI.
I was already
prepared to write back that the users are not visible in the UI, when I
tried searching for a
specific handle and UI found that
Hello all!
I have searched through the archives and sadly the only references I am
finding are that sometimes the attachments table does not backup properly
without setting a binary switch.
I am running a backup of mysql (everything in it as the server only runs RT
3.4.6) with:
mysqldump -u
On Fri, Aug 20, 2010 at 09:36:13AM -0400, Dustin Berube wrote:
I'm looking to forward a ticket with full transaction history and
attachments to an email
address. I have tried using the forward button for the ticket (next to
Resolve), however I
only get the initial ticket creation
On Fri, Aug 20, 2010 at 10:25 AM, Kevin Falcone
falc...@bestpractical.comwrote:
On Fri, Aug 20, 2010 at 09:36:13AM -0400, Dustin Berube wrote:
I'm looking to forward a ticket with full transaction history and
attachments to an email
address. I have tried using the forward button for
On Fri, Aug 20, 2010 at 10:40:38AM -0400, Dustin Berube wrote:
On Fri, Aug 20, 2010 at 10:25 AM, Kevin Falcone
[1]falc...@bestpractical.com wrote:
On Fri, Aug 20, 2010 at 09:36:13AM -0400, Dustin Berube wrote:
I'm looking to forward a ticket with full transaction history and
Dear Kevin,
Yes, I had googled it, but wanted to make sure I was on the right track.
Darn filters! Your reply was filed away and I didn't see it til now.
Many thanks
Hossein
On 8/17/2010 1:54 PM, Kevin Falcone wrote:
I assume you've already googled the list archives to find the answer
to
On Fri, Aug 20, 2010 at 09:52:25AM -0700, Gary Greene wrote:
On 8/20/10 7:19 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Aug 20, 2010 at 08:22:36AM +0200, Miha Valencic wrote:
users _are_ indeed created in the DB, but they were not visible in the
UI.
I was already
Carl,
We have over a hundred Queues. Each one has a distinct email email
correspond address. that way, any email sen to that address automatically
gets into the correct Queue. That allows us to create scrips specifically
for each Queue that will auto-assign an owner to the new ticket. We think
To List,
I think I found the problem. While cruising thru the code in TakeAction.pm,
I found the error messages I'm getting. I think TakeAction needs a patch
that will recognize a v-vard as a valid regular email and not a CBM email
and just pass it along with the other regular email it gets and
On Fri, Aug 20, 2010 at 09:08:47AM -0700, Kenneth Crocker wrote:
I know that RT has a configuration that allows one to include v-cards in
replies.
It does?
That alone
implies that RT has no problem with v-cards coming in with an email.
However, since we
installed
Hi,
I have a new install of RT and would like to change the default
RT-at-a-Glance for everyone.
I followed the instructions on the wiki here and I have it working for
the root user.
http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
I created a 'support' group and added 4 users
I found my Permission setting and now everything works as expected.
It was the global config that I needed to change.
Config _Global_ Groups Privileged ShowSavedSearches.
I have updated the wiki to make this more clear.
http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
Cheers,
Alister,
What we did was grant all the Search privileges (Show, Save, Modify,
etc) *Globally
to all Privileged *
Users. This did *NOT* affect Personal Searches. For Groups, it allows those
rights *IF AND ONLY IF* they are a *member of said group*. By doing it this
way, we saved ourselves a *WHOLE
Kevin,
Obviously, I could be wrong, but I thought *Set($MessageBoxIncludeSignature,
1);* was to allow the passing along of the v-card in a reply.
As to your suggestion on using a group filter, I had first thought of that,
but my problem is that these signiture card users exist sporadically
I have written a scrip that creates a PDF and places it in
/opt/rt3/local/html/CustLtr/{ticnum}ltr.pdf
My intent was to create a custom field and place a link to this file and have
it clickable.
The problem I am running into is when I click the link I get the following:
'%' without matching
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