Hi,
how can I create an iCal feed for reminders?
The only way I founf for creating iCal feeds is for searches (and I
didn't find a way to get the reminder in the search result).
regards,
Sven
Our RT instance has suddenly gained some interest within the company,
and I'm trying to keep on top of which queues exist, who can see them,
who can alter tickets in them and so on...
To that end, I started writing a perl script to produce an HTML report
of how Queues are configured - who is a
Hello we have an old RT , i think its 3.6 . Now we are planing on deploying
new one i.e 3.8.
My question is that we will like old tickets to still go to old rt system
and any tickets above 10,000 id number will go to new system. So in essence
the mail gateway or something else ? will forward
Hi,
Beg to report that the new menu structure in RT4 requires IE9 to run in
compatibility mode (at least for me.) and the colour wheel on the custom Theme
page is not visible in either mode.
(using FreeBSD 8.2 / Apache 2.2 / Fastcgi)
Regards
John
John Parker
IT Services Manager
FMG
Hi all,
I'm attempting to upgrade from RT 3.4.5 to RT 4.
I am getting:
Processing 3.7.81
Now populating database schema.
[Mon May 9 13:30:38 2011] [crit]: DBD::mysql::st execute failed:
Duplicate key name 'CachedGroupMembers3'
at /opt/rt4/sbin/../lib/RT/Handle.pm line 503.
On Mon, May 09, 2011 at 09:22:14AM +0200, Sven Kloe wrote:
how can I create an iCal feed for reminders?
The only way I founf for creating iCal feeds is for searches (and I
didn't find a way to get the reminder in the search result).
Try searching for type = 'reminder'
pgpVZ9BD3MSdV.pgp
On Mon, May 09, 2011 at 03:17:31AM -0700, aseim99 wrote:
Hello we have an old RT , i think its 3.6 . Now we are planing on deploying
new one i.e 3.8.
My question is that we will like old tickets to still go to old rt system
and any tickets above 10,000 id number will go to new system. So
On Mon, May 09, 2011 at 09:34:38AM -0400, Joshua Knarr wrote:
I am getting:
Processing 3.7.81
Now populating database schema.
[Mon May 9 13:30:38 2011] [crit]: DBD::mysql::st execute failed:
Duplicate key name
'CachedGroupMembers3' at /opt/rt4/sbin/../lib/RT/Handle.pm line
On Fri, May 06, 2011 at 05:33:27PM +0200, Raphaël MOUNEYRES wrote:
Hi,
i have two RT 3.8.8 instances running on two different servers with ip
such as 10.20.130.10
and 10.20.130.11
the first RT has
Set($Organization, 'serverone.mydomain')
Set($WebBaseURL,
It would definitely be easier if you just upgraded your current RT and phased
out the old queues; I'm not sure exactly what benefit doing what you describe
would bring.
That said, to do what you ask I would probably suggest that you set up the new
system with different e-mail addresses for the
Am Montag, den 09.05.2011, 10:16 -0400 schrieb Kevin Falcone:
On Mon, May 09, 2011 at 09:22:14AM +0200, Sven Kloe wrote:
how can I create an iCal feed for reminders?
The only way I founf for creating iCal feeds is for searches (and I
didn't find a way to get the reminder in the search
Thanks . Will loot into procmail and let you know the result.
Kevin Falcone-2 wrote:
On Mon, May 09, 2011 at 03:17:31AM -0700, aseim99 wrote:
Hello we have an old RT , i think its 3.6 . Now we are planing on
deploying
new one i.e 3.8.
My question is that we will like old tickets to
On Mon, May 09, 2011 at 05:09:59PM +0200, Sven Kloe wrote:
Am Montag, den 09.05.2011, 10:16 -0400 schrieb Kevin Falcone:
On Mon, May 09, 2011 at 09:22:14AM +0200, Sven Kloe wrote:
how can I create an iCal feed for reminders?
The only way I founf for creating iCal feeds is for searches
Hi,
If we do upgrade the old system to new one then there will be some down time
, which we can't afford . So the plan is to have a period of 2-3 months
where any present tickets will continue to go to old system and any new
tickets (given numbers from 10,000 and above ) will go to new system .
Please keep responses on the mailing list.
On 05/06/2011 09:43 PM, Voity, Michael T. wrote:
Thanks for the response. I did actually read the docs. I have gone
back over them with a fine tooth comb and can not figure out for the
life of we on where I would disable webmux.pl , fastcgi and
A lot depends on how you are getting the emails into RT.
If you're doing it with just an alias and sendmail, you're going to have
problems.
On the other hand, if you're using procmail, or exim mail filtering, it
shouldn't be /too/ hard to do. With procmail, I think you can use a regular
Kevin, thank you for your answer, i have done linking with http links as
you mention
it does work so i can click on the link and look at the ticket on the
other server
but it does not display the ticket status compared to an internal link, so
a depends on links doesn't really work
may it be
I've never experienced any downtime (or at least not more than a minute or two)
when upgrading RT, although I always do it after hours just in case. You run
the install but it doesn't effect the running RT until you restart apache, so
you do the upgrade, shut apache off, run the database
My manager has given this task to me and will agree to upgrade the present
system for the fear that if something going wrong. So the solution he has
agreed to is to do it side by side. So i have no say here unless its not
possilble to do side by side working solution. Hope that explains my
This is an inherited box. I did a quick sqldump to fork the db and
skipped the version. Seemed to go smoothly after that until...
[root@ashprdrt01 rt-4.0.0]# /opt/rt4/sbin/rt-server --port 8080
RT since version 3.8 has new schema for MySQL versions after 4.1.0
Follow instructions in the
On Mon, May 09, 2011 at 05:33:55PM +0200, Raphaël MOUNEYRES wrote:
Kevin, thank you for your answer, i have done linking with http links as
you mention
it does work so i can click on the link and look at the ticket on the
other server
but it does not display the ticket status
On Mon, May 09, 2011 at 08:40:06AM -0700, aseim99 wrote:
My manager has given this task to me and will agree to upgrade the present
system for the fear that if something going wrong. So the solution he has
agreed to is to do it side by side. So i have no say here unless its not
possilble to
I have created Classes, Articles and Topics, but I can't seem to create a
Global Topic. articles_introduction.pod in /doc says You can create
global Topics from the Global tab under Tools - Configuration. I don't see
that option there or anywhere else. I am logged in as a super user (Do anything
Is there a way to simple alter settings in rt_mailgate script so that based
on ticket number , the old rt or the new rt will receive replys etc ? Not
playing around with procmail but simple altering rt_mailgate under
/etc/smrsh/rt_mailgate . ?
Thanks
aseim99 wrote:
Hi,
I have installed
On Mon, May 09, 2011 at 09:17:40AM -0700, aseim99 wrote:
Is there a way to simple alter settings in rt_mailgate script so that based
on ticket number , the old rt or the new rt will receive replys etc ? Not
playing around with procmail but simple altering rt_mailgate under
On Mon, May 09, 2011 at 12:07:25PM -0400, Matthew Scott wrote:
I have created Classes, Articles and Topics, but I can't seem to create a
Global Topic.
articles_introduction.pod in /doc says You can create
global Topics from the Global tab under Tools - Configuration. I don't
see
Almost there...
For whatever reason I'm not getting the ticket body (the text they've
entered) in the ticket display. Also usernames are present, but none may
log in.
What did I miss?
--
Joshua Knarr
kna...@gsicommerce.com
Desk: 610-491-7110
Mobi: 484-636-7371
The information contained in
On 05/09/2011 08:50 AM, John Parker wrote:
Beg to report that the new menu structure in RT4 requires IE9 to run in
compatibility mode (at least for me.) and the colour wheel on the custom
Theme page is not visible in either mode.
RT 4 runs well for us when IE9 is not compatibility mode; in
aseim99,
I don't understand why you don't just create a DEV VM and copy/clone your
existing RT session DB into it. Then do your upgrade and all testing in
the Dev environment. When all goes well, you bring the prd environment
down on the weekend for a couple hours, do the upgrade based on what
I did some more digging, and it turned out that it was mod_deflate that was
causing the problem. Disabling it solved my speed woes, but it still raises
the question, why is mod_deflate only slowing the system on RT and not any
of the other sites hosted on this box?
---
Jonah
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