Dear List,
I m searching a way that one group can change queue on a ticket without
seeing all the tickets of this destination queue.
Is it possible ? Can someone help me ? :)
Minifab
Le 15/06/2011 à 11:31:17-0400, Kevin Falcone a écrit
On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote:
I would like top use Update Multiples tickets to send a messages using the
web interface. But is there any way to include the original messages
(because it's different for each
Hi Bart,
The scrip that trickle the update from one ticket to another is something I've
written,
I don't have my rt available to me at the moment , if you need it drop me a
note so I can send it to you when I can, If I remember rightly there was a very
similar example scrip on the RT wiki.
Kevin,
Perfect. I changed the parameter to:
Set($SelfServiceRegex, qr!^(?:/+SelfService/ | /+REST/)!x );
Now it's working.
Thanks a lot for your help.
./AA
On Jun 15, 2011, at 22:52 , Kevin Falcone wrote:
On Wed, Jun 15, 2011 at 09:39:52PM +0100, Alexandre Miguel Aniceto wrote:
I
Hi,
Was this the sample script you used on the wiki?
http://requesttracker.wikia.com/wiki/OpenDependantsOnResolve
Best regards,
Bart
2011/6/16 Raed El-Hames raed.el-ha...@daisygroupplc.com
Hi Bart,
The scrip that trickle the update from one ticket to another is something
I’ve
On Thu, Jun 16, 2011 at 09:32:59AM +0200, Tobias Nebel wrote:
we updated our RT from version 3.6.x to 4.0.0. all RT features works and
the new version is
great :) but one problem we have:
after the databasetransfer all users can login in RT. but when they logout
from RT and try
On Thu, Jun 16, 2011 at 11:00:24AM +0200, Fabrice wrote:
I m searching a way that one group can change queue on a ticket without
seeing all the tickets
of this destination queue.
Is it possible ? Can someone help me ? :)
Give them SeeQueue but not ShowTicket on that Queue
-kevin
Bart,
The scrip on that page is very similar to the one I used,to push the
correspondence into the ticket,
Before the while:
my $update = $self-TransactionObj-Content();
during the while loop add:
$l-BaseObj-Comment(Content= $update); #or something similar ..
Regards;
Roy
From:
Hi
here is the output of SHOW CREATE TABLE Users;
mysql SHOW CREATE TABLE Users;
+---+---
Disclaimer:
This message and any files transmitted with it are confidential, proprietary to
Zylog Systems Ltd (ZSL), privileged or otherwise protected by law. Views or
opinions presented in this email are those of the author and do not necessarily
represent
Hello again,
This list is a great resource for users new to RT. Thanks again for all of
your help.
I guess I don't fully understand how forwarding mail outside of RT works.
Right now, when I forward a ticket outside of RT, the forwarded email is
attached. If I check the mail in Outlook, I see
Giuseppe,
Thanks a bunch. Now that I KNOW how to spell it, I'll never need to use it
again. LOL!
Kenn
LBNL
On Thu, Jun 16, 2011 at 1:39 AM, Giuseppe Sollazzo gsoll...@sgul.ac.ukwrote:
Hi Kenneth,
thanks for the clarification - much appreciated.
The way privileges work is more similar to
I reread what I added and I guess it's a bit confusing. Basically I'm sending
forwards as attachments. I need to be able to send them inline. Is this
possible? I'm looking for the setting and can't find it.
derekross wrote:
Hello again,
This list is a great resource for users new to RT.
On Thu, Jun 16, 2011 at 04:48:25PM +0200, Serge van Ginderachter wrote:
Hi,
I have been test-upgrading RT 3.8.2 to the latest 4.0.0.
Install en db upgrade went fine. Setup is configured with apache
mod_perl2.
However reloading apache yields following error:
root@apollo:~#
On Thu, Jun 16, 2011 at 08:53:11AM -0700, derekross wrote:
I reread what I added and I guess it's a bit confusing. Basically I'm sending
forwards as attachments. I need to be able to send them inline. Is this
possible? I'm looking for the setting and can't find it.
RT sends forwards as
Is it possible send forwards inline and not as rfc822 attachments?
Kevin Falcone-2 wrote:
On Thu, Jun 16, 2011 at 08:53:11AM -0700, derekross wrote:
I reread what I added and I guess it's a bit confusing. Basically I'm
sending
forwards as attachments. I need to be able to send them
I'm not familiar with Plack, so forgive me if this should be obvious.
Is Plack an integral dependency of RT4, or is it just another type of
web handler that can be ignored if I'm using fastcgi?
I'm currently doing the lovely Perl dependency dance in Debian and I'd
like to know if I can skip a few
On Thu, Jun 16, 2011 at 12:06:25PM -0700, Nick Kartsioukas wrote:
I'm not familiar with Plack, so forgive me if this should be obvious.
Is Plack an integral dependency of RT4, or is it just another type of
web handler that can be ignored if I'm using fastcgi?
Plack provides our interface to
On Thu, 16 Jun 2011 15:12 -0400, Kevin Falcone
falc...@bestpractical.com wrote:
Plack provides our interface to fastcgi
Not something I can ignore then :)
I believe Dom has already begun packaging the rcs for 4.0.1
You may wish to start there.
Ok. I went ahead and finished my list of Debian
For the life of me, I can't figure out how to remove people who are
listed in a ticket as a watcher.
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: ch...@txbarnes.com
On Thu, 16 Jun 2011 16:07 -0500, Chris Barnes chris-bar...@tamu.edu
wrote:
For the life of me, I can't figure out how to remove people who are
listed in a ticket as a watcher.
Open the ticket, then click on People. Check the boxes of those you
want to remove and then Save Changes.
On 6/16/2011 4:22 PM, Nick Kartsioukas wrote:
On Thu, 16 Jun 2011 16:07 -0500, Chris Barneschris-bar...@tamu.edu
wrote:
For the life of me, I can't figure out how to remove people who are
listed in a ticket as a watcher.
Open the ticket, then click on People. Check the boxes of those you
On Thu, Jun 16, 2011 at 04:31:02PM -0500, Chris Barnes wrote:
On 6/16/2011 4:22 PM, Nick Kartsioukas wrote:
On Thu, 16 Jun 2011 16:07 -0500, Chris Barneschris-bar...@tamu.edu
wrote:
For the life of me, I can't figure out how to remove people who are
listed in a ticket as a watcher.
Open
If you're wondering about the other two email addresses listed for Pam
and Veronica, if RT sees someone CCed on an email that comes into a
ticket, I think it captures that and keeps it handy so you can quickly
select from the dropdown to add that user as a Requestor, CC, or
AdminCC. However, they
On Thu, Jun 16, 2011 at 08:45:26PM -0400, John D Groenveld wrote:
Successfully used ora2pg to migrate my 3.8.7 RT instance to Pg.
Now upgrading my Pg instance to 4.0.1 and stumbling over the addition
of some ACLs at 3.9.1
Can you show \d on acl and acl_id_seq
[Fri Jun 17 00:13:37 2011]
Hello all,
Forgive me for not being adept as Perl!
I'm trying to follow your instructions and your
SetStatus Action module at:
http://www.gossamer-threads.com/lists/rt/devel/2931?search_string=SetStatus;#2931
Running into a problem though with getting theinsert_action_SetStatus.pl
script run
In message 20110617011915.gl...@jibsheet.com, Kevin Falcone writes:
Can you show \d on acl and acl_id_seq
When did the sequence for ACL.ID rename from ACL_SEQ to
ACL_ID_SEQ?
John
groenv...@acm.org
***
rt4= \d acl
Table public.acl
Column |Type
On Thu, Jun 16, 2011 at 09:39:35PM -0400, John D Groenveld wrote:
In message 20110617011915.gl...@jibsheet.com, Kevin Falcone writes:
Can you show \d on acl and acl_id_seq
When did the sequence for ACL.ID rename from ACL_SEQ to
ACL_ID_SEQ?
Looking through project history, I can't find a
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