On Wed, Mar 7, 2012 at 00:15, ANDRE LUIS FORIGATO forig...@gmail.com wrote:
Hello,
The number of the ticket is placed on the left of the subject.
I need to put a ticket number on the right side of the subject. Is that
possible?
Edit all templates and put the following line at the beginning:
Hello,
I´m following this guide http://requesttracker.wikia.com/wiki/Reminders
I don't understand where to paste the code?
0 6 * * * root /opt/rt4/bin/rt-crontool \
--search RT::Search::FromSQL \
--search-arg 'Type = reminder and (Status = open or
Status =
Just a quick follow-up for the record.
Problem was my fault : I have a scrip modifying a ticket owner as soon as
someone works on the ticket.
There are exceptions, like when the owner is changed.
But RT4 changed the way the transaction stores this owner change :
RT3: Type='Give',
Good Day,
I am running RT 4.0.5 on Debian 6 (installed from source) with a Postgres
DB backend. Ever since completing the upgrade approximately two weeks ago
we have been seeing the following error intermittently in the UI on
tickets. When we did the upgrade we installed a fresh installation of
On 03/07/2012 09:19 AM, Dustin Berube wrote:
When I look into the logs I see the following actions for the ticket
transaction (reply, comment)
All of the log lines you provided are normal info log lines. You will
need to find the actual error message, which should appear in the logs.
Please
On 03/07/2012 06:05 AM, Martin Petersson wrote:
It´s not in my ordinary crontab, right? Is it in
/opt/rt4/bin/rt-crontool? In that case, where?
rt-crontool is the program you're running; don't modify it. The line
you pasted from the wiki page is a crontab line. You put it in
/etc/crontab or
On Wed, Mar 7, 2012 at 9:50 AM, Thomas Sibley t...@bestpractical.com wrote:
On 03/07/2012 09:19 AM, Dustin Berube wrote:
When I look into the logs I see the following actions for the ticket
transaction (reply, comment)
All of the log lines you provided are normal info log lines. You will
On Wed, Mar 7, 2012 at 19:28, Dustin Berube dustin.ber...@gmail.com wrote:
On Wed, Mar 7, 2012 at 9:50 AM, Thomas Sibley t...@bestpractical.com wrote:
On 03/07/2012 09:19 AM, Dustin Berube wrote:
When I look into the logs I see the following actions for the ticket
transaction (reply,
On Wed, Mar 7, 2012 at 10:57 AM, Ruslan Zakirov r...@bestpractical.comwrote:
On Wed, Mar 7, 2012 at 19:28, Dustin Berube dustin.ber...@gmail.com
wrote:
On Wed, Mar 7, 2012 at 9:50 AM, Thomas Sibley t...@bestpractical.com
wrote:
On 03/07/2012 09:19 AM, Dustin Berube wrote:
When I look
Hello,
Why doesn't this work ?
cp /usr/local/share/rt40/html/SelfService/Create.html /usr/local/share/rt40/local/html/SelfService/Create.html
vim /usr/local/share/rt40/local/html/SelfService/Create.html
rm -rf /var/run/rt40/mason_data/obj/*
apachectl restart
My modification had no effect on
On 7 Mar 2012, at 16:22, Arthur Rance wrote:
Hello,
Why doesn't this work ?
cp /usr/local/share/rt40/html/SelfService/Create.html
/usr/local/share/rt40/local/html/SelfService/Create.html
vim /usr/local/share/rt40/local/html/SelfService/Create.html
rm -rf
I was searching through my email archives as well as Google and didn't see
anything directly related.
I want to be able to add a 'Print Option' to the interface for techs to print
out the entire ticket history. Can someone guide me in the right direction to
get started?
Thanks,
Izz
On 03/07/2012 11:37 AM, Izz Abdullah wrote:
I want to be able to add a ‘Print Option’ to the interface for techs to
print out the entire ticket history. Can someone guide me in the right
direction to get started?
RT 4.0.5 ships with a much improved print stylesheet, especially for
tickets.
Subject: Re: [rt-users] CustomizingWithLocalDir failed
From: t...@sanger.ac.uk
Date: Wed, 7 Mar 2012 16:32:46 +
CC: rt-users@lists.bestpractical.com
To: arthur_ra...@hotmail.com
On 7 Mar 2012, at 16:22, Arthur Rance wrote:
Hello,
Why doesn't this work ?
cp
Yeah, I was looking at the print preview of the ticket history, and it is
including the header / page title and links, as well as actions like queue
change and whatnot. It's not pretty. RT 4.0.2. I ONLY want the ticket
history...ok, I can deal with the system changes such as queue changes,
On 03/07/2012 11:51 AM, Izz Abdullah wrote:
Yeah, I was looking at the print preview of the ticket history, and
it is including the header / page title and links, as well as actions
like queue change and whatnot. It's not pretty. RT 4.0.2. I ONLY
want the ticket history...ok, I can deal
On Tue, Mar 06, 2012 at 03:13:04PM -0800, 20/20 Lab wrote:
On 03/06/2012 1:33 PM, Yan Seiner wrote:
I have rt4 running quite well on an apache server. However, I think I got
a little carried away when I set it up. here's my perl handler line from
apache.conf:
Location /
Chris,
you're welcome. The neat (and sometimes confusing for perl beginners like
me) thing is that with perl you can construct several different
styles/techniques of code that all do the same thing.
Kenn
On Mon, Mar 5, 2012 at 3:17 PM, Chris Herrmann chrisherrma...@gmail.comwrote:
Thanks Ken,
Hello,
We're running RT 4.0.4 on RHEL6 and we have noticed that any custom field with
Validation set (to Mandatory, for example) will always display the
validation error text Input Must Match [Mandatory] even when the custom field
is populated with a value. These error messages are displayed
I was able to grab the 4.0.5 tarball and modify our current print.css in 4.0.2
to satisfy my needs based on direction from the 4.0.5 css file.
Thanks!
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas
On Wed, Mar 07, 2012 at 07:04:35PM +, Geoff Mayes wrote:
We're running RT 4.0.4 on RHEL6 and we have noticed that any custom
field with Validation set (to Mandatory, for example) will always
display the validation error text Input Must Match [Mandatory] even
when the custom field is
Hi folks,
I have an Ubuntu 11.11 system that I want to install RT onto, but the MySQL
database is on another system. And this seems to be an issue even though
the installer seems to think it can do this.
I found this recent thread but the OP did not report back as to how he got
it to work
On Wed, Mar 07, 2012 at 04:34:03PM -0500, Alan McKay wrote:
Hi folks,
I have an Ubuntu 11.11 system that I want to install RT onto, but the MySQL
database is on another system. And this seems to be an issue even though
the installer seems to think it can do this.
I found this recent
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