[rt-users] View custom fileds right

Hi there, We're now struggling with a dillema, how can we configure a queue so that unprivileged user cannot see some of the custom fields and can see other. In our experience giving the user a ViewQueue right also give's him the right to see all the customfields and the buisiness demand is that

[rt-users] 4.0.5, when reject do not reply to requestors

HI, When i use the reject funcition on a ticket, per default the Update type is set to Reply to requestors. But i need/want that the Update type change to Comments (Not sent to requestors) I see in the System Configuration menu, thath exists a config called LifeCycles with this text 'new -

Re: [rt-users] 4.0.5, when reject do not reply to requestors

On Fri, May 11, 2012 at 11:09 AM, Juanjo juanji...@gmail.com wrote: HI, When i use the reject funcition on a ticket, per default the Update type is set to Reply to requestors. But i need/want that the Update type change to Comments (Not sent to requestors) I see in the System Configuration

Re: [rt-users] View custom fileds right

On Fri, May 11, 2012 at 11:03 AM, Robert Wysocki robert.wyso...@contium.pl wrote: Hi there, We're now struggling with a dillema, how can we configure a queue so that unprivileged user cannot see some of the custom fields and can see other. In our experience giving the user a ViewQueue right

[rt-users] Fwd: 4.0.5, when reject do not reply to requestors

-- Forwarded message -- From: Juanjo juanji...@gmail.com Date: 2012/5/11 Subject: Re: [rt-users] 4.0.5, when reject do not reply to requestors To: Ruslan Zakirov r...@bestpractical.com Ok, thanks. I chaged this in RT_SiteConfig.pm: (from Respond to Comment), restart the httpd

[rt-users] Auto expiring tickets, is it possible?

Hello, We have a new customer that requested if they call in for their ticket to be left open until close of business. I know we could just have our techs who use RT close the ticket at the end of the day, but with all the other stuff they are dealing with, they asked if there was a more

Re: [rt-users] Auto expiring tickets, is it possible?

On Fri, May 11, 2012 at 5:35 PM, Chris Hall hir...@gmail.com wrote: Hello, We have a new customer that requested if they call in for their ticket to be left open until close of business.  I know we could just have our techs who use RT close the ticket at the end of the day, but with all the

[rt-users] 10 newest unowned tickets

Hello My RT is 4.0.5 The problem is that all users see in their home page (RT at glance) all incoming tickets in 10 newest unowned tickets even for queues they have no access! I found in the net that I have to set in RT_SiteConfig.pm following: Set( $UseSQLForACLChecks, 1 ); I made it and now

Re: [rt-users] 10 newest unowned tickets

Thank you very much, Aaron! view ticket summaries was wrong set field. Now all is fine! On Fri, May 11, 2012 at 5:39 PM, Sampson, Aaron samp...@p2sol.com wrote: Stefan, This sounds like a permission issue in your user or global user rights. I would go back and check under General rights

Re: [rt-users] Check Custom field beforeCreate

Hi, I would like check if there are a custom field value in a custom field before create the ticket. I think that use the beforecreate callbacks but i don't know how getting custom field value. Thx

[rt-users] Check custom field value before create.

Hi, I would like check if there are a custom field value in a custom field before create the ticket. I think that use the beforecreate callbacks but i don't know how getting custom field value. Thx I'm French

Re: [rt-users] Check custom field value before create.

Jonathan, If you're talking about creating a ticket via WebUI, then make the CF mandatory. If you're talking about creating via email, you'll need a scrip. Kenn On Fri, May 11, 2012 at 8:27 AM, Jonathan Khattir jonathan.khat...@mobiquithings.net wrote: Hi, I would like check if there are a

Re: [rt-users] RT update from ubuntu distro

Thanks for the reply - I did download 4 files from the quantal dev release, request-tracker4_4.0.5-2.dsc request-tracker4_4.0.5-2.debian.tar.gz request-tracker4_4.0.5-2.orig-thrid-party-source.tar.gz request-tracker4_4.0.5-2.orig.tar.gz I opened these up and poked around but I not quite

Re: [rt-users] RT update from ubuntu distro

Hi, That's the Debian source package. You can rebuild the binary packages if you want, but I suspect the prebuilt binary packages will be adequate (look for request-tracker*4.deb and rt4-*.deb). On Fri, May 11, 2012 at 05:21:21PM +, David T. Grayston wrote: Thanks for the reply - I did

Re: [rt-users] Check custom field value before create.

Jonathan, You didn't mention 3. I must have missed that. Actually it looks like you want any one of the 3 to be mandatory, but at any point in time, you don't know which one. Correct? If so, you have to write a scrip. Also, unless something has changed in RT, you cannot send out a message to be

Re: [rt-users] Custom Fields won't show up when viewing RT through MediaWiki

On Fri, May 11, 2012 at 10:44 PM, Scott Pestana scott.pest...@linguamatics.com wrote: All,    We're using MediaWiki + RT to allow us to track issues currently open, issues attributed to a customer's company, that kind of thing.  However we aren't able to get Custom Fields to be displayed when

Re: [rt-users] Custom Fields won't show up when viewing RT through MediaWiki

Ruslan, I was really confused by that too at first. The code on that page must have been from a different version, the current code (which I verified we are using) goes like this: 224 // Allow use of custom fields 225 $searchcustom = ''; 226

Re: [rt-users] RT update from ubuntu distro

Dominic - thanks for the reply. A few more clicks got me to this page, https://launchpad.net/ubuntu/+source/request-tracker4/4.0.5-2/+build/3460357 That has the *.deb files for RT 4.0.5 Quantal. I restored my server back to the 4.0.4 install and dpkg with these new *.deb files. All appears to