What configurations did you copy. Did you change the Scrips?
I think I didn't copy any Scrips. I am going to look it up.
Which problems, we've walked a few clients through upgrading from that
vintage of RTIR, keeping their data intact.
Good to know! Maybe I will try that. It may take a lot
I have seen this when users are copying text from some MS app (like
Misrosoft Outlook) on Windows OS with shortcut CTRL+C and pasting with
CTRL+V.
The clipboard contains a lot of MS formating data that RT doesnt like.
When they use shortcut CTRL+SHIFT+V, then plain text is pasted and it works
Hi,
we are using RT 3.8.7, and to filter spam more efficiently, I wanted to
know if there was an easy way in RT to limit ticket recipients (to + cc
+ bcc) .
I don't want more than 10 or 15 recipients by ticket, to prevent that a
spam withs hundreds mail addresses pollute our RT.
Thanks
--
On Mon, May 19, 2014 at 02:41:19PM +0200, Olivier Lumineau wrote:
Hi,
we are using RT 3.8.7, and to filter spam more efficiently, I wanted
to know if there was an easy way in RT to limit ticket recipients
(to + cc + bcc) .
I don't want more than 10 or 15 recipients by ticket, to prevent
I turned on debug mode but that's way too much info to copy here. So I
changed it to 'info' mode. Below is the log.
I sent in a problem, RT got it. Then I (root user in RT) took it,
replied to it (error#1:email wasn't sent), created an Incident from the
report and finally launched an
On Mon, May 19, 2014 at 02:41:19PM +0200, Olivier Lumineau wrote:
Hi,
we are using RT 3.8.7, and to filter spam more efficiently, I wanted
to know if there was an easy way in RT to limit ticket recipients
(to + cc + bcc) .
I don't want more than 10 or 15 recipients by ticket, to prevent
I am receiving the following error when I go into PreferencesAbout me:
Error during compilation of /opt/rt3/share/html/Elements/SelectTimezone:Can't
locate DateTime/TimeZone/OlsonDB/Rule.pm in...
Also mentions issue with TimeZone::Africa::Abidjan.
I have run fix deps; test deps; rt-test-deps
I am setting up a test instance of rt as part of our investigation of a
replacement for our current helpdesk system.
So far it's up and running nicely on a virtual host under Apache, and
I've been adding some test users and queues.
I can't find any documentation on how best to set up the email
On 19/05/2014 14:40, Flynn, Peter wrote:
I am setting up a test instance of rt as part of our investigation of a
replacement for our current helpdesk system.
So far it's up and running nicely on a virtual host under Apache, and
I've been adding some test users and queues.
I can't find any
On Mon, May 19, 2014 at 01:40:39PM +, Flynn, Peter wrote:
I am setting up a test instance of rt as part of our investigation of a
replacement for our current helpdesk system.
So far it's up and running nicely on a virtual host under Apache, and
I've been adding some test users and
On Fri, May 16, 2014 at 10:57:57PM +, Jan Kurianski wrote:
Since upgrading to RT 4.2.4, users are unable to paste into the rich text
editor. Only
bothered to reproduce this with Google Chrome on a Mac, as the error
indicates that the
problem is browser-wide.
Just tested with
On Mon, May 19, 2014 at 09:21:15AM +0200, Tamás, Szép wrote:
Which problems, we've walked a few clients through upgrading from that
vintage of RTIR, keeping their data intact.
Good to know! Maybe I will try that. It may take a lot of time to
upgrade from version to version however and as a
On Mon, May 19, 2014 at 01:07:41PM +, Sears, Mark wrote:
I am receiving the following error when I go into PreferencesAbout me:
Error during compilation of
/opt/rt3/share/html/Elements/SelectTimezone:Can't locate
DateTime/TimeZone/OlsonDB/Rule.pm in...
Also mentions issue
Sorry I am running V 3.8.7...and I realize it is not officially supported.
Thought I would see if anyone had run into this error before. I did, as you
suggested already, and installed the DateTime::TimeZone from cpan but still get
the error.
Thanks,
Mark Sears - CISSP-M.S. IA
Principal
You left out the best bits. The bits where Perl told you what the INC array
looks like, and probably where in the code the call was being made. So you
could use that info to determine where on your file system the DateTime
modules live, that the OlsonRule files are there, and why they're not on
Here is the full error:
Error during compilation of /opt/rt3/share/html/Elements/SelectTimezone: Can't
locate DateTime/TimeZone/OlsonDB/Rule.pm in @INC (@INC contains:
/opt/rt3/bin/../local/lib /opt/rt3/bin/../lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
On Mon, May 19, 2014 at 06:24:40PM +, Sears, Mark wrote:
Here is the full error:
Since DateTime::TimeZone contains DateTime::TimeZone::OlsonDB::Rule I
don't believe that you've successfully installed DateTime::TimeZone,
or have failed to restart Apache or have permission errors preventing
OK…found it in 2 places…
/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB/Rule.pm
/root/.cpan/build/DateTime-TimeZone-1.58/lib/DateTime/TimeZone/OlsonDB/Rule.pm
Thanks,
Mark Sears – CISSP-M.S. IA
Principal Information Security Analyst
[cid:image001.png@01CE728F.61780B30]
12249 Science
Not sure what you mean by see if that's in the @INC array
Thanks,
Mark Sears – CISSP-M.S. IA
Principal Information Security Analyst
[cid:image001.png@01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823
Perl has an @INC array which lists all of the directories that Perl will
look in when searching for modules.
It also has %INC which is a hash of modules, and the file paths they were
loaded from.
But Perl listed it's include path for you. You included it in a previous
email. look through that
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