how RT capturing those could be handy. But I still should
be able to remove them (2 is unsightly; when he does 12 it is unwieldy).
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager MSN IM
For the life of me, I can't figure out how to remove people who are
listed in a ticket as a watcher.
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: ch...@txbarnes.com
want to remove and then Save Changes.
Negative. The check boxes are for Requestor, CC, Admin CC. These
people are none of those. They are ONLY watchers.
I sense a highlander reference coming... :-)
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.edu
is somehow magically logged in as ME.
Huh? How could that happen?
It gets even more bizarre - if he logs out of RT on his computer, the RT
session on my computer gets logged off ???
What's going on here?
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.edu
a
person looks at it in RT. Therefore, this would have to be a
function/addon in RT.
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: ch...@txbarnes.com
Department of Physics
new set of headers, where the message comes FROM the
intermediate person (in this case, RT). A redirect forwards the
message, but leaves the headers completely intact - such that the new
recipient sees the message as if it came from the original person.
--
Chris Barnes
the typo *of the original comment*?
For us at least, RT is not a legal document flow where we need to
preserve every exact historical flow. There are times I would like to
change things that DON'T show up in the History of the ticket
--
Chris Barnes AOL IM
, Unassigned, Website (content)) - but will probably drop the
Unassigned and have the Helpdesk queue be the default queue (the one
that mailgate uses to dump tickets into RT).
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
://tasks.physics.tamu.edu;
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: ch...@txbarnes.com
Department of Physics ph: 979-845-1379
Texas AM University
On 2/15/2011 10:13 AM, Chris Barnes wrote:
I'm wanting to get rid of one of the unneeded queues (Unassigned) -
but before I do that, I have to make sure that it isn't being used.
Currently, any email that comes in via mailgate is being dumped into
that queue.
Where do I set which queue is being
people have
thought about?
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: ch...@txbarnes.com
Department of Physics ph: 979-845-1379
Texas AM University
to change to make this happen?
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: ch...@txbarnes.com
Department of Physics ph: 979-845-1379
Texas AM University
On 2/7/2011 12:03 PM, Thomas Sibley wrote:
On 07 Feb 2011 12:25, Chris Barnes wrote:
More noob questions :-O
We have 7 different queues to differentiate what type of problems we
deal with (sysadmin, helpdesk, a/v, etc).
I don't mind the drop down menu for queues listing these alphabetically
another way, I do NOT want
it to include tickets which were open then resolved prior to January 1,
nor new tickets since the beginning of Feb.
Surely this is the kind of report that other folks are running on a
routine basis, right?
--
Chris Barnes AOL IM: CNBarnes
chris
I don't think that's what I am looking for (ran it - I know it's not
it). That misses all the tickets that were created on say, Jan 10,
then resolved on Jan 14?
Open Tasks is very different that what did we do last month?
--
Chris Barnes AOL IM: CNBarnes
chris-bar
the wrong tree?
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: ch...@txbarnes.com
Department of Physics ph: 979-845-1379
Texas AM University fax
On 2/3/2011 12:34 PM, Mark Regensberg wrote:
On 03 Feb 2011, at 7:57 PM, Chris Barnes wrote:
I am trying to figure out how to do a monthly report for the activity we had go
through RT, and I am having a devil of a time trying to figure out how to build
my query.
Basically I want any ticket
(noob question)
So I see there are some discussions about something called child
tickets. From what I believe this means, this would be something
quite useful for us.
So how do I create a ticket that is a child of another ticket?
Using RT 3.8.8
--
Chris Barnes
not terribly useful unless the people dealing with the
tickets can see those relationships.
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: ch...@txbarnes.com
Department of Physics
or a dashboard.
In the vein of one question leads to the next:
I see how to write searches. But how do I make that search my 'home page'?
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager
*without* the end-user getting an email telling them that their
ticket has been closed?
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: ch...@txbarnes.com
Department of Physics
resolve the
ticket with a message, which reopens the ticket.
Come to think of it, we get alot of those too. Maybe disabling the
script *permanently* is the real solution... ;-)
now then... anyone know off hand how I can disable that script (I did
say I was a noob)?
--
Chris Barnes
replies to the email message (properly keeping the subject
line in-tact
-- is there anyway for RT to indicate that there is new information
in the ticket that we need to look at?
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM
the restored data. The database
that did not restore is (the reason I am asking here) the RT
database. For that 1 database, when I look at the contents I get the
data from Dec 31 (not last night).
Ideas?
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.edu
alrighty then.
--
Chris Barnes AOL IM: CNBarnes
chris-bar...@tamu.eduYahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: ch...@txbarnes.com
Department of Physics ph: 979-845-1379
Texas AM University
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