the value in the web interface and click apply, then revisit
the advanced setting, I see that the value has not been changed.
Any idea what could be responsible for the change to not go through?
regards
david
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.co
Ticket/Update.html?Status=resolved=1=$ticket_id=1",
);
}
}
On 06.10.2016 14:40, David Schmidt wrote:
I'll answer myself:
if an action is not a ref it is rendered in the result box. bit
unexpected but im sure there is a reason. (code in
share/html/Elements/ListActions)
https://github.com/bestpr
I'll answer myself:
if an action is not a ref it is rendered in the result box. bit
unexpected but im sure there is a reason. (code in
share/html/Elements/ListActions)
https://github.com/bestpractical/rt/blob/stable/share/html/Elements/ListActions#L49
On 06.10.2016 13:53, David Schmidt
When/Where are the actions added to @Actions?
1) for some reason the \@Actions ArrayRef is empty when I access it in
the callback. Where do the Actions come from? I am talking about the
links "Reply", "Comment", "Forward", "Stall", ...
2) If I push a simple string to \@Actions they end up in
Hello list
I want to write a scrip that aborts the action the user is trying to
commit and redisplay the current page with an added info message. How
can i display an info message to the user?
regards
david
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https
rote:
You can write a simple scrip with a pre commit action to change the
TicketObj status. See the api docs.
--
Nilesh
On 04-Oct-2016 5:22 PM, "David Schmidt" <david.schm...@univie.ac.at>
wrote:
Hello list,
I would like to set a tickets status to "resolved" on reply. The
Hello list,
I would like to set a tickets status to "resolved" on reply. The wiki
mentions a "On Reply" action that I cannot find in my rt instance.
https://rt-wiki.bestpractical.com/wiki/ManualScrips
cheers
david
-
RT 4.4 and RTIR training sessions, and a new
instead of the ticket requestor.
2) it works with plain text mails but not with text/html mails.
any help is appreciated
regards
david
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
.
It seems that the permission that controls moving a ticket to a
different queue is "modify tickets" which is based on the queue that the
ticket is currently in, not the queue that the ticket is moving to.
Is there a way to do that? Any advice or ideas would be appreciated.
Thanks,
On 27.06.2016 21:31, Jim Brandt wrote:
On 6/27/16 1:38 PM, Jim Brandt wrote:
Hey and thank you for your answer,
I am using RT 4.4
<%init>
warn 'set checks_failure => 1';
$checks_failure = 1;
<%args>
$checks_failure => undef
I expected every update to fail, but when I add a reply the
On 24.06.2016 14:19, Jim Brandt wrote:
On 6/23/16 8:19 AM, David Schmidt wrote:
Hello
In case someone takes the ticket ownership wile I am composing a
response I would like to redisplay the ticket (the submitted response
shouldnt be deleted) and add a warning informing the user about
-Extension-WarnTicketTaken/Ticket/Update.html/BeforeSubmit
but /Ticket/Update.html is quite the monster for an unexperienced RT
dev. :)
Where can I get the response text from so it doesnt get lost and how do
I add a warning?
regards
david
-
RT 4.4 and RTIR Training Sessions https
On 25.04.2016 09:58, David Schmidt wrote:
On 25.04.2016 08:49, Christian Loos wrote:
Am 25.04.2016 um 08:46 schrieb David Schmidt:
Another path that looks weird to me is:
"local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once"
shouldnt that be
"local/Callbacks/Your
On 25.04.2016 08:49, Christian Loos wrote:
Am 25.04.2016 um 08:46 schrieb David Schmidt:
Another path that looks weird to me is:
"local/Callbacks/YourOrg/Elements/RT__Ticket/ColumnMap/Once"
shouldnt that be
"local/Callbacks/YourOrg/Elements/RT/Ticket/ColumnMap/Once&quo
be
"local/Callbacks/YourOrg/Elements/RT/Ticket/ColumnMap/Once"
?
On 25.04.2016 07:59, Christian Loos wrote:
Am 23.04.2016 um 10:25 schrieb David Schmidt:
On a sidenote (and without intention to blame you for anything) RT
development is horrible to debug. :)
You should see in your
On 21.04.2016 15:56, Emmanuel Lacour wrote:
Le 21/04/2016 15:12, David Schmidt a écrit :
When I list tickets I want to show the first 3 lines of the ticket
message for each ticket.
I am using the following patch to achieve this, but it is quite a
hack.
Can someone recommend a cleaner
When I list tickets I want to show the first 3 lines of the ticket
message for each ticket.
I am using the following patch to achieve this, but it is quite a hack.
Can someone recommend a cleaner solution.
local/html/Elements/CollectionList# BEGIN TicketPreview in Search/Results.html
> On 4 Feb 2016, at 00:08, Palle Girgensohn <gir...@pingpong.net> wrote:
>
> Hi David,
>
> Thanks for this input.
>
> it takes the query from 1 minute+ (== timeout in fcgid) to subseond.
>
> Big leap forward!
>
> Thanks!
>
>
> The two qu
> On 4 Feb 2016, at 10:21, Palle Girgensohn <gir...@pingpong.net> wrote:
>
>
>
> 4 feb. 2016 kl. 00:48 skrev David Gwynne <da...@gwynne.id.au>:
>
>>
>>> On 4 Feb 2016, at 00:08, Palle Girgensohn <gir...@pingpong.net> wrote:
>>>
>
It might be helpful to try installing those modules from CPAN. You might get
some more verbose output about why the install is failing.
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Max McGrath
Sent: Friday, November 20, 2015 10:34 AM
To: Shawn Moore
The previous admin had made some customizations to the Tabs file. It looks
like some internal URL plumbing changed between 4.0.9 and 4.2.12, and the URLs
specified in the menu pointed to bad locations.
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
David Ramage
Good afternoon,
I recently inherited a RT installation. After upgrading our test system to
4.2.12 I am unable to create scrips, either locally or for a specific queue. I
get a standard "An internal error has occurred" message from the web UI, and
the following in syslog:
[17510] Can't call
of transactions for a
ticket keeping just the first one, and calculate the difference between
this event and the 'created' time for the ticket.
Does this make any sense?
Thanks,
David
,
David
1) Users are members of a security group, I was thinking i could create a
CF and add the cc user in there and have a scrip to add them as a cc - any
ideas or recipes appreciated... We don't run a queue for each customer so I
can't just use the queues
2) In selfservice - the history.html link
to create a work-through for this...
Thanks for your time
Dave
--
David Lane
Director
GoodChoice.IT Ltd
We reward successful referrals
W: www.goodchoice.it E: d...@goodchoice.it T: 020 8099 5540
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
suggest that
you create a test RT instance to play with to get comfortable with the
process.
Hope this helps.
Joe Mervini
Sandia National Laboratories
High Performance Computing
505.844.6770
jame...@sandia.gov
On Sep 16, 2014, at 4:43 AM, David Lane (IT Support) d
I was able to resolve this issue. Looks like during the upgrades a file with
the commands for dashboards and digest emails appeared -
/etc/cron.d/request-tracker4 . Since I had the same commands in the sudo
crontab we got the duplicates.
David
* * * * /usr/sbin/rt-email-dashboards
0 0 * * 0 /usr/sbin/rt-clean-sessions
Any help appreciated,
David
--
David T. Grayston
Systems Database Administrator, Application Development
University of Washington School of Public Health
Office
is correctly included which seems to
confirm it’s the problem.
Are newer versions of RT
handling this situation better or are there suggested workarounds?
Thanks, David
--
David T. Grayston
Systems &
Database Administrator, Applica
Hi,
Does these commits make sense to you ? It seems to work well.
https://github.com/bestpractical/rt/pull/64
David Moreau Simard
On 2013-08-30, at 9:37 AM, Ruslan Zakirov
r...@bestpractical.commailto:r...@bestpractical.com wrote:
Hi,
Do you care enough to send patch or git pull request
],
);
}
};
===
I'm not entirely safe with putting a delete_record somewhere in there.
Can someone chime in about what would be my best course of action ?
Thanks,
David Moreau Simard
/us spelling)
Thanks in advance
--
David Lane
Director
GoodChoice.IT Ltd
We reward successful referrals
W: www.goodchoice.it E: d...@goodchoice.it T: 020 8099 5540
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
We have an issue with our RT 4.0.8 instance that we didn't have with
3.8.8 that we just finished migrating from. Some of our managers like
to search for tickets where the requestor is a 'VIP' user. They use
fairly straightforward TicketSQL to build saved searches that are then
used for
from 3.8.8 and everything works well again.
Feel free to let me know if you have any questions !
*David Moreau Simard*
/ IT Specialist/
On 12-11-14 9:49 AM, Kevin Falcone wrote:
On Wed, Nov 14, 2012 at 08:51:06AM -0500, David Moreau Simard wrote:
Chiming in to say that we're also having
What kind of information would you need to further confirm the issue on
the 3.8.x branch ?
I'd gladly pass along the information.
Thanks !
*David Moreau Simard*/
IT Specialist/
On 12-11-14 9:49 AM, Kevin Falcone wrote:
On Wed, Nov 14, 2012 at 08:51:06AM -0500, David Moreau Simard wrote
raw SQL.
David
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
Office of the Dean
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt
that response, any help appreciated.
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
Office of the Dean
.
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
Office of the Dean
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
beyond the Rights for Staff or if
something else might be going on that's keeping them from being able to merge
tickets
Thanks, David
--
David T. Grayston Systems Database Administrator
University of Washington School
upon approval?
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
this issue by disabling the group in question.
Feels like a bit of a database corruption but all seem to be working fine
otherwise.
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
happening when the ticket is created via
../rt/SelfService/Create.html
The queues don't have any custom scrips and the Create.html isn't modified - so
far can't determine why this is happening.
Any help appreciated.
--
David T. Grayston
the account
is set as a requestor on the queue but its not showing in the admin ui? But
that should mean it would happen regardless of how the ticket was created.
David
--
David T. Grayston Systems Database Administrator
Thanks Kevin - I'd done a minor code tweak so it prefers the queue name on the
autoreply to get the desired behavior.
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
to start diagnosing what's eating up the most time?
--
David X. Glover
IT Support, Physics
University of Oxford
On 28 May 2012, at 16:05, Ruslan Zakirov wrote:
Start from logs: SQL log and RT log. Timestamps in RT logs on debug
level can give you idea.
Good tip. I've pinned down the problem to being only when mail is sent, which
would imply exim is somehow being slow...
--
David X. Glover
IT Support
help appreciated. David
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
this particular setup
David Hollinger III
IT Infrastructure Coordinator
Handwriting Without Tears
(301)263-2700 ext 285
(402)430-3127
knowledgeable enough to know
how to install from these. Which as you say would be better than what I've
tried.
David
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
-Original
to have gone ok
but I wasn't prompted about upgrading the database at the end from 4.0.4 - did
it happen automatically?
Thanks David
--
David T. Grayston Systems Database Administrator
University of Washington School of Public
find a configuration setting for ./configure or one in config.layout that could
be set for this location.
Perhaps minor issue since I can just move RT_SiteConfig.pm to the default
folder but it may confuse me down the road.
Thanks, David
giving up on it
for now.
David
--
David T. Grayston Systems Database Administrator
University of Washington School of Public Health
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users
.
Running RT 4.0.4 on Ubuntu.
Thanks, David
--
Thank you for the reply - I tweaked the suggested function and works as desired
- now unprivileged users are dropped in the Create New Ticket page by default.
David
--
David T. Grayston Systems Database Administrator
this redirect to SelfService happens.
Any suggestions on this customization or where to possibly modify the redirect
to the SelfService page is appreciated.
David
--
David T. Grayston Systems Database Administrator
University
On 3/27/2012 5:36 PM, Kevin Falcone wrote:
On Tue, Mar 27, 2012 at 03:08:53PM -0700, David Good wrote:
We have an existing RT 3.8.8 instance and our helpdesk manager has
noticed that they're creating a lot of similar tickets. We have several
custom fields definied and he'd like to be able
We have an existing RT 3.8.8 instance and our helpdesk manager has
noticed that they're creating a lot of similar tickets. We have several
custom fields definied and he'd like to be able to create certain
pre-defined ticket types that would automatically fill in the
appropriate values for these
that a ticket has a missed
Due Date, showing the columns for ticket number, Due Date, the corresponding
update transaction for that Due Date (our Due Dates update every time there is
a response, until close), and the ticket Priority. Any suggestions?
David Hollinger III
IT Infrastructure Coordinator
Hi !
Do you know of any successful MySQL proxy implentations with RT ?
It is indeed one of the solutions we had been thinking of but it does
not have a release deemed stable at this time, still in beta.
Thanks,
--
*David Moreau Simard*
/Spécialiste TI //
IT Specialist/ http://iweb.com
this ? RT doesn't seem to be able to do this
out of the box.
Do you otherwise have other recommendations ?
Thanks !
--
*David Moreau Simard*
/IT Specialist/
Hi Guys,
Installed the latest production build of RT last week. Absolutely loving it
and it has increased productivity massively. In the queue settings, we use
the description field to describe the list in about a paragraph so that we
can list all queues and their use on our intranet. It appears
running into
is, I don't know what object the ticket content is stored in. Is it a
TranactionObj? (I'm assuming it is) If so, how do I assign that to a variable
in the RT perl scrip. Once I have that part done, I should be good to go.
Thanks!
David Hollinger III
IT Infrastructure
ideas what I did wrong?
Thanks!
David Hollinger III
IT Infrastructure Coordinator
Handwriting Without Tears
(301)263-2700 ext 285
(402)430-3127
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
back to Not Set If
priority is changed and a reply isn't sent.
Any suggestions?
David Hollinger III
IT Infrastructure Coordinator
Handwriting Without Tears
(301)263-2700 ext 285
(402)430-3127
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6
. $Ticket-QueueObj-Name );
return undef;
}
$Ticket-AddCustomFieldValue ( Field = $CF, Value = $SLA );
Any suggestions or problems you see?
Thanks!
David Hollinger III
IT Infrastructure Coordinator
Handwriting Without Tears
(301)263-2700 ext 285
(402)430-3127
RT Training Sessions
it would be helpful to from
other on this.
Thanks,
David
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
activation parameters there.
But, that's entirely another extension I would think!
*David Moreau Simard*
On 11-12-05 4:41 AM, Givano wrote:
Hi,
here is the diff patch and full files of the extension for RT4.0.2.
For SQL table use the SQL scripts from Thorstens extension on the
github https
Just tested the same procedure under a fresh 4.0.2 install I've made and
it reproduced the same results.
*David Moreau Simard*
On 11-12-28 12:10 PM, David Moreau Simard wrote:
Hi there,
So, I've finally got the chance to grant some time at trying this out.
Before going ahead, I just wanted
a ticket if the status
is changed. If I change the status to stalled, it resets the ticket's
status to open.
Now, I've tried deactivating the scrip both through the global section
and the queue section but it keeps going.
Trying to figure out what is the issue and I will report back !
*David
on that.
However, when I placed the extended Scrip.pm into local/lib/RT, scrip
activation and deactivation worked as expected.
Any ideas ?
*David Moreau Simard*
On 11-12-28 2:17 PM, David Moreau Simard wrote:
Okay, I've figured it out what was the issue.
In the patch you provided, the file
I've made an updated version available as a forked project on Github:
https://github.com/dmsimard/RT-Extension-QueueDeactivatedScrips
Feel free to use it, I will surely update it in the near future.
*David Moreau Simard*
On 11-12-28 4:27 PM, David Moreau Simard wrote:
Okay, I've managed
I, for one, would be highly interested in trying the patch out.
I have a 4.0.4 development environment on which I could test it on -
I would report back with compatibility details.
- David
On 11-12-02 9:10 AM, Givano wrote:
Hi guys
could not the openID login method (there is one isn't there?) turn into this?
On 11/11/11, linuxsupport lin.supp...@gmail.com wrote:
Hi,
Anyone has a working example of RT authentication with google login?
Thanks
--
One only understands the things that one tames -- the fox
RT
.
David.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Thanks for all the responses but I'm stuck with stealing.
Please ignore, under actions I've found the option steal.
Thanks.
David.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
?
Thanks.
David.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
The pod file is not present in the source dist of RT 4.0.2.
--David
On 7/27/11 5:02 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Jul 26, 2011 at 09:50:49PM -0900, Simon Walter wrote:
I'm unable to find much documentation regarding Articles in RT4. I
know RTFM was integrated
Sorry, I only looked in the docs/ directory itself ...
--D
On 9/30/11 2:00 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Sep 30, 2011 at 05:43:47PM +, David Chandek-Stark wrote:
The pod file is not present in the source dist of RT 4.0.2.
That's strange:
falcone@transom
that I would have
to update the Base and Target columns in the Links table.
Thanks,
David
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31
https://rt.cpan.org/Public/Bug/Display.html?id=70641
Thanks,
David
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, August 31, 2011 10:57 AM
To: rt-users
A --
and set A's email to 0 (presumably
http://issues.bestpractical.com/Ticket/Display.html?id=15024).
Are these known bugs with RT 3.8.5 and/or MergeUsers 0.03? I am planning
to upgrade RT and MergeUsers, but would like to know what's going on here.
Thanks,
David
RT Training Sessions
Users were not merged. Disabling extension resolves issue (although can
still create new user with leading space in email). I will try upgrading
extension.
Thanks,
David
On 8/30/11 10:47 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Aug 30, 2011 at 02:34:11PM +, David Chandek
I'm guessing your base should have a comma b/w eiu and dc -- I.e.,
dc=eiuad,dc=eiu,dc=edu.
--D
On 8/30/11 11:34 AM, Brian Murphy blmur...@eiu.edu wrote:
[Tue Aug 30 15:29:48 2011] [debug]: LDAP Search === Base:
dc=eiuad,dc=eiu.dc=edu == Filter: ((sAMAccountName=blmurphy)) == Attrs:
MergeUsers 0.04 has the same problem -- I.e., with it enabled, if you
create a user, then manually change its email address to that of another
user, the second user's email gets wiped out (set to 0).
--David
On 8/30/11 1:24 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Aug 30, 2011
You should also check the global and queue rights for privileged users and any
groups of which this user is a member.
--David
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Michele Hershey,
CTR
Sent
Hi,
on a rt 4.0.1 installation I want to modify the actions menu shown when editing
a ticket. I would like to hide some actions like Extract Article. Which
file(s) do I have to edit?
Thanks and regards,
David
2011 Training: http://bestpractical.com/services/training.html
!
Regards,
David
2011 Training: http://bestpractical.com/services/training.html
Running
git diff 0.08..0.09 | grep -i environment
in the rt-authen-externalauth git repo doesn't find me any results.
Did you perhaps have a local mod?
If you're referring to REMOTE_USER that's something that RT handles
without an extension.
-kevin
Wow, OK. Apparently I need to work on
What happened to the ExternalAuth 'environment' type of authentication?
Took me a while to work out it appears to have dissappeared between
0.08 and 0.09.
I've cut'n'pasted the relevant 10 lines or so back into 0.09 on my RT
4.0.1 install and I'm off again.
Does anyone know the rationale for
/NoAuth/images/);
Set($LogoLinkURL, 'http://abc.de');
Set($LogoAltText, );
Set($LogoImageWidth, 75);
Set($LogoImageHeight, 38);
Set($DefaultSummaryRows, 30);
Set(%GnuPG, Enable = 0);
Set($DefaultQueue, abc);
Set($MaxInlineBody, 4);
Set($LogToSyslog, 'debug');
Best regards,
David
like the field to also use
__CurrentUser__ (as a search would do).
Is this possible ? I've looked through the documentation, google and
mailing lists but to no avail.
Thanks,
- David
2011 Training: http://bestpractical.com/services/training.html
Thanks,
I've simply added the following to %placeholders and it did the trick:
CurrentUser = { value = sub { $_[0]-CurrentUser-UserObj-Name
}, escape = 1 },
Appreciate it,
- David
2011 Training: http://bestpractical.com/services/training.html
://rt2.abc.de/NoAuth/Login.html?next=becffd2d0918f5b194bfa32b686bd851. When
trying to login on that page I receive a new login page with a new session ID.
Any hints what I missed?
Best regards,
David
2011 Training: http://bestpractical.com/services/training.html
The two problems are:
click on rtfm, get this error:
RT::FM::Article::CurrentUserHasRight Unimplemented in
RT::FM::ArticleCollection.
(/data02/rt3/bin/../lib/RT/FM/ArticleCollection_Overlay.pm line 38)
Click on priority tickets, get this:
Can't locate object method SearchIds via package
($DefaultSummaryRows, 30);
Set(%GnuPG, Enable = 0);
Set($DefaultQueue, Ehapa);
Set($MaxInlineBody, 4);
Set($LogToSyslog, 'debug');
***
Thank you and best regards,
David
-Ursprüngliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users
On 2/9/2011 2:46 PM, David Good wrote:
On 2/9/2011 8:29 AM, Kevin Falcone wrote:
On Tue, Feb 08, 2011 at 10:31:25AM -0800, David Good wrote:
I've found an issue in two separate 3.8.8 installations. Both have one
or more CustomFields that are not supposed to be visible to most users.
The CF
Hi,
thanks for the hint, but I don't have a trailing slash in my $WebBaseURL.
Regards,
David
-Ursprüngliche Nachricht-
Von: Florian Hinzmann [mailto:m...@fhinzmann.de]
Gesendet: Freitag, 18. März 2011 10:15
An: Obando, David DE - EV
Cc: rt-users@lists.bestpractical.com
Betreff: Re
again.
Tested in FF and IE.
Any ideas how I can change setting so authentication is only needed once per
session?
Thanks and regards,
David
David Obando
IT Projektmanager
digital security
Egmont Ehapa Verlag GmbH
Wallstraße 59
10179 Berlin
Germany
Phone: +49 30 240080
Direct: +49 30 24008361
Hi,
I don't use different hostname. I just tested with clicking the RT links in two
new-ticket-notification-mails:
1. clicking the first ticketlink and authenticating
2. clicking the second ticketlink and I have to authenticate again
Regard,
David
-Ursprüngliche Nachricht-
Von: rt
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