(0 bytes) received from server /opt/rt4/sbin/rt-server.fcgi
[Fri Jul 01 10:30:33 2011] [crit] (13)Permission denied: FastCGI: can't
create server /opt/rt4/sbin/rt-server.fcgi: bind() failed
[/etc/httpd/logs/fastcgi/f758b05f8779532382e3166ad1890013]
--
James Moseley
2011 Training
the rt4.conf file and restart the server, apache works fine
and all of my other sites work just fine, even with ssl.
--
James Moseley
610-934-7307
2011 Training: http://bestpractical.com/services/training.html
this has been discussed in other
threads, but is their an inherent limitation in mysql that prevents this
(ie, you need a lot more memory, faster disk access, etc, using mysql
vs. postgres) function from working efficiently (or at all)?
James Moseley
2011 Training: http
to Edward Groenendaal's script found here:
http://wiki-archive.bestpractical.com/view/MySQLToPg that Ruslan pointed
out. I am now able to migrate data from my mysql database to a postgres
one. I'll post that script tomorrow.
--
James Moseley
2011 Training: http://bestpractical.com
. If replying via the RT interface, use the generic reply link at
the top of ticket.
--
James Moseley
they were a 'comment' transaction. Not all comments are snide,
childish remarks. ;-)
--
James Moseley
The breaking of File::Temp and Scalar::Util after upgrading Perl on Red
Hat-based systems has been discussed quite a few times over the years. With
Scalar::Util, the version installed by the upgrade is up to date, but how it's
compiled by the package maintainers is the issue.
--
James Moseley
More than likely, the upgrade broke the Scalar::Util perl module. From a
CPAN prompt, do:
force install Scalar::Util
This should reinstall the Scalar::Util perl module over what the Redhat
upgrade just installed...
--
James Moseley
On Tue, Dec 28, 2010 at 6:34 PM, Kurt Engle en
.
--
James Moseley
On Fri, Aug 6, 2010 at 1:00 PM, Steve Szmidt sszm...@callcentersg.comwrote:
Hi,
With all the dependencies there are a number of pitfalls, and a number of
different instructions. I bought the book, which is not completely current
anymore. I don't know what might have
Never tried make upgrade... I simply compile into a different directory
then link /opt/rt3 to /opt/rt3.8.8 for example.
That way, if something goes wrong, you still have the working install in
/opt/rt3.8.6
--
James
On Fri, Jun 4, 2010 at 10:08 PM, Shannon Adams shannon_adam...@yahoo.comwrote:
I believe RT, by design, uses the UTC timestamp when storing data in the
database.
--
James
On Thu, Jun 3, 2010 at 10:19 AM, Juan N. DLC juann@gmail.com wrote:
Yes, I do have the TZ configured in my RT_SiteConfig.pm
# Time Zone:
Set($Timezone , 'America/Puerto_Rico');
LIke I said,
If you're looking for assistance installing/configuring RT in CentOS, there
is a thread titled 'Reqest Tracker CentOS 5.3 setup' in the RT mailing list
archives. Should be dated April 24th, 2009.
--
James Moseley
On Fri, May 28, 2010 at 2:53 PM, Bouzite, Radouan rad...@ipexna.com wrote
existing version?
--
Thanks!
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
James Moseley
610-934-7307
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
You still haven't provided your apache config nor detailed your
configuration flags used during installation.
Can't really help much until you provide that information.
On Jan 29, 2010, at 1:53 AM, pcsyst...@free.fr wrote:
Hello,
I installed with RT Perl works fine then I installed RT with
When you reinstalled, did configure RT with the appropriate FastCGI flag:
--with-web-handler=fastcgi
What version of FastCGI are you using, Apache or the version included in
Redhat's RPM respositories?
Lastly, what's your apache configuration look like with respect to FastCGI?
2010/1/28 josé
On Thu, Dec 17, 2009 at 2:58 PM, dnk d.k.emailli...@gmail.com wrote:
Can anyone point me to a curent install guide for centos 5.4 for RT?
I have been attempting the various ones linked off of the main site,
but have had little luck.
For starters, you can follow this thread:
other RPM,
etc.
I do have perl-IO-Socket-INET6 installed on my system, though. So I'd
go with that.
--
James Moseley
610-934-7307
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Community help: http://wiki.bestpractical.com
, you are trying to configure RT to use
mod_perl; my instructions use FastCGI, specifically the non-Apache
module available via the standard RedHat RPM repos.
--
James Moseley
610-934-7307
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On Mon, Dec 14, 2009 at 1:21 PM, David Griffith dgri...@cs.csubak.edu wrote:
I'm trying to change the logo in 3.8.6, but
http://wiki.bestpractical.com/view/ChangeLogo doesn't work. Googling
around for the answer gives me multiple references to the instructions on
that page not working.
to
properly work:
http://backup.easyrider.com/helpdesk/
--
James Moseley
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden
, amongst other things. What
module are you using, mod_fastcgi?
Lastly, mail sent directly to you bounced because your server rejected it.
You must have received my reply via the cc to the general list. Please look
at the mail server logs to see why it is/was rejecting mail.
--
James Moseley
week eventually gave up which is probably
what I would do too if quitting was an option.
Well, if you claim everything works the other way around, you must have
those lines someplace... Look in the config files in /etc/httpd/conf.d/*
--
James Moseley
.
That trailing slash has nothing to do with RT and is an Apache/FastCGI
deal. I've never bothered with figuring out why it works that way.
You might be able to fix that with a redirect or editing the
Script/ScriptAlias lines. Google it.
--
James Moseley
On Mon, Oct 12, 2009 at 12:19 AM, James Moseley
jmose...@corp.xanadoo.comwrote:
That trailing slash has nothing to do with RT and is an Apache/FastCGI
deal. I've never bothered with figuring out why it works that way.
You might be able to fix that with a redirect or editing the
Script
Have you looked at your mail logs yet? Does the outgoing email entry in
the RT ticket correctly display the email addresses, headers, etc?
James Moseley
Jeffrey Lee
Raja, these are all Perl modules you are missing and need installed.
James Moseley
Raja
[EMAIL PROTECTED
Crypt::SSLeay
Lastly, what do your aliases look like?
James Moseley
Roy Sowa
[EMAIL PROTECTED
to get this
working with Apache and then move on to the Lighty. At least then you know
RT is fine and any errors that crop up are due to the Lighty config or
issues between RT and Lighty. You've introduced quite a few variables into
the equation...
James Moseley
behavior,
then I think it's safe to say you probably don't have a DB problem but
something else wrong - missing perl module, apache fastcgi/mod_perl issue,
database/RT permissions, etc.
Have you looked at the RT or Apache logs yet?
James Moseley
When you search for users, make sure you check the inactive or disabled
users check box to include those users.
James Moseley
Mariusz Stakowski
For external users to open tickets for a given queue via email, you've got
to set the group permissions on that queue so that the group 'everyone' has
the right to create tickets.
James Moseley
Gary
server?
James Moseley
Evan M.
[EMAIL PROTECTED]
.com
I wonder if this a mod_perl issue... Regardless of the version of RT, I
run Apache 2.x, MySQL, and Fast_CGI and have never had this problem.
James Moseley
John Wells
The Apache Alias directive should be pointing the RT installation, not
where any perl module lives...
Please post the relevant portions of your apache config.
James Moseley
Michael Moon
Have you checked to make sure the version of RT installed via yum is the
most current available?
James Moseley
Asrai khn
[EMAIL PROTECTED
OK. I have no idea what was or wasn't installed as part of the RC7 RPM.
My best advice would be to download the source, run configure, and then do
a 'make testdeps'. You're not installing anything, but this will tell you
if you are missing anything.
James Moseley
Yes, 3.6.3 is available from FC7 repository. What's actually installed,
though?
James Moseley
Asrai khn
[EMAIL PROTECTED
Most likely, RT can't talk to the database on the remote server. Have you
verified database rights on the remote server? Do you have Selinux enabled
on either server?
James Moseley
Mathew Snyder
::Syslog.
# Other interesting flags include facility and logopt. (See the
# Log::Dispatch::Syslog documentation for more information.) (Maybe
# ident too, if you have multiple RT installations.)
@LogToSyslogConf = () unless (@LogToSyslogConf);
James Moseley
Hmm... Odd. It'd be nice to be able to not have to log to syslog if you
don't want to. Perhaps there is a way or someone can write a patch.
James Moseley
Richard Ellis
I'd still be curious what this does:
Set($LogToSyslog, undef);
Perhaps someone else can chime in, but I would think this would in effect
disable logging to syslog.
James Moseley
Richard Ellis
What version did you upgrade from? I am testing 3.6.5 and do not see the
error.
James Moseley
Ben Weston
[EMAIL PROTECTED
James Moseley
Firas Batal
\(QA/EMC\)
[EMAIL PROTECTED
In the configuration menu, go to Global - User Rights. You need to add
the 'SuperUser' right to every user that should have this type of access.
This is the only way I know to do it. Of course, that means those users
can do anything else as well...
James Moseley
version of RT to the old, upgraded
DB.
James Moseley
Lutz, Thomas W.
[EMAIL PROTECTED
You need to make your changes in RT_SiteConfig.pm. Any settings in that
file override the defaults in RT_Config.pm. That's step 1.
James Moseley
[EMAIL PROTECTED
Looks like your Tickets mysql table is missing (or doesn't have the right
permissions). Is this a new install? If so, you might want to
reinitialize your database.
James Moseley
Tamer Tayea
Ruslan released a patch for this a couple of weeks ago and posted it to the
mailing list. It's attached here again:
(See attached file: 3.6-searches_by_watchers_performance_fix.patch)
James Moseley
more information in order to
get help.
James Moseley
Tamer Tayea
[EMAIL PROTECTED
Matthew, what are you trying to accomplish? Are you trying to come up with
a RT scrip to get these values from within RT, or do you simply need an
outside script to provide these details?
James Moseley
not familiar with the API, so I can't help you there.
James Moseley
Mathew Snyder
[EMAIL PROTECTED
. That will at least give you start. If you still can't figure
it out, simply edit the default Logo file (instead of trying to override
the default Logo file by having the file local/html/Elements/Logo).
James Moseley
to your RT_SiteConfig.pm file?
And what's in /usr/share/rt3? Is this simply a symbolic link to
/usr/local/lib/rt3?
James Moseley
Luke E Morgan
I am sure you can do this by using a single mysql command, but...
To get the numeric id of the custom field:
mysql select id from CustomFields where Name='custom field name';
Grab the id, then:
mysql select * from CustomFieldValues where CustomField='id';
James Moseley
by the requestor) AND
(difference in time between current time and last update is greater than
one hour).
James Moseley
Gary Oberbrunner
[EMAIL
search takes 1 second. This with a
database of around 14,000 tickets.
James Moseley
Ruslan Zakirov
[EMAIL PROTECTED
10.12.14.164 rt3
In the examples above, you will be prompted for the password.
James Moseley
John Oliver
[EMAIL PROTECTED
. At that point, I would suggest you read the
mysql help pages regarding grant permission syntax:
http://dev.mysql.com/doc/refman/5.0/en/grant.html
Also, disable selinux on the DB server, if applicable.
James Moseley
Good. I wouldn't waste my time trying to tweak selinux. It sounds like
it's behind a firewall on an internal netwrok, so why turn it on at all.
There are many other things that will break with selinux turned on...
James Moseley
Ruslan makes a good point. In FC6 and FC7, selinux is enabled by default.
You definitely want to turn that off. Make sure you add:
SELINUX=disabled
to the following file: /etc/selinux/config
Then reboot.
James Moseley
Have you checked the mysql logs or done a 'show processlist' in a mysql
shell to see if the connection attempt by RT is even making it to the mysql
server?
James Moseley
John Oliver
Please list the Set($Database* entries you have in RT_SiteConfig.pm
Also, have you run 'make testdeps' to see if you are missing any perl
modules?
James Moseley
John Oliver
, then
you consider RT to be up. If the login attempt generates errors or times
out, then you can assume that RT is 'down' and Nagios generates an alert.
James Moseley
Nicholas Clark
problems as well when trying to search via Requestor,
AdminCc, Cc, etc, after upgrading to 3.6.4.
James Moseley
Brian Kerr
[EMAIL PROTECTED
it is that there are two operations that are
defined twice via the two config files:
FastCgiIpcDir /tmp
FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes
4
Make sure the above two lines are included in only one of the configs and
then restart.
James Moseley
into RT_SiteConfig.pm:
Set($EmailSubjectTagRegex, qr/(?:old RT name|new RT name)/i );
James Moseley
Carlos R. S.
[EMAIL PROTECTED
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