Re: [rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody

It might just be a typo (targetObj? Replace with ticketObj?) Jok On Nov 22, 2012, at 10:57 AM, vmos pcbad...@gmail.com wrote: Good afternoon, as I'm sure you know RT has a feature wherby if somebody replies to a ticket that has already been resolved, it gets automatically re-opened. That's

Re: [rt-users] RT 4.0.8 on Ubuntu 12.04 release config error help

On 11/6/12 7:56 AM, Dominic Hargreaves dominic.hargrea...@it.ox.ac.uk wrote: On Tue, Nov 06, 2012 at 10:39:18AM -0500, testwreq wreq wrote: checking for gcc... no checking for cc... no checking for cl.exe... no configure: error: in `/rt/rt-4.0.8': configure: error: no acceptable C compiler

Re: [rt-users] Can RT pull user attributes from LDAP/AD?

RT-Extension-LDAP-Import This will import in bulk not only users, but also groups (if you specify it) Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | On 8/22/12 12:51 PM, Tom Perrine tperr...@scea.com wrote: Can you pull user's True Name or other data from LDAP/AD

Re: [rt-users] LDAP-Active Directory external authentification search/authentificate users in a subtree

It searches from the base down (subtree). Sadly, it looks like his base are not under a single container. (limit less, correct me if I misunderstood). You might be able to defined more auth services, each one identical, except with different bases, to auth against. Thanks, Jok -- | Joachim

Re: [rt-users] How to automatically disable user account

...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] De la part de Joachim Thuau Envoyé : lundi, 30. juillet 2012 17:20 À : 'ML - rt-users' Objet : Re: [rt-users] How to automatically disable user account This should get you started: ((objectClass=user)(!(objectClass=computer))(mail

Re: [rt-users] How to automatically disable user account

a perl script that go over every user in your RT db, and checks them against this filter via LDAP and updates the users that are disabled in AD... Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | From: Kriegers Horst horst.krieg...@loro.chmailto:horst.krieg...@loro.ch Date

Re: [rt-users] Getting Notifications New Mails

On 7/27/12 5:36 AM, Matthias Henze li...@mhcsoftware.de wrote: Hi, I've to things I'm unable to find out how to get them: 1. I want to see in 10 highest priority tickets I own when there is a new message waiting for a response. There are setting for that in RT4 (look for UnRead in the RT

[rt-users] SelfService link and/or search result in privileged interface?

suggestions welcome ! :) Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX |

Re: [rt-users] How change favicon.png

Use an alias in your apache config: Alias /favicon.ico /some/place/where/you/have/your/favicon.ico Jok On Jun 26, 2012, at 3:33 AM, Jonathan Khattir jonathan.khat...@mobiquithings.netmailto:jonathan.khat...@mobiquithings.net wrote: try your second solution, it's works but i all my images

Re: [rt-users] Authentication against LDAP and Authorization against internal db

Coming in late to the party, but wouldn't apache auth do what you are talking about? Combined with ldapimport, you can import users over ldap, but not groups. Then you can define your group for authorization as you wish within rt. At that point you should be able to have both internal and AD

Re: [rt-users] On Create Autoreply To Requestors 2

need to describe a little more what it is you are trying to accomplish. Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | From: Arthur Rance arthur_ra...@hotmail.commailto:arthur_ra...@hotmail.com Date: Tuesday, May 29, 2012 6:52 AM To: rt-users@lists.bestpractical.commailto:rt

Re: [rt-users] Append Data to CustomFields

I would also strongly recommend you look at the rt-extension-ldapimport, which will allow you to sync groups and users from AD using ldap. Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | From: Kenneth Crocker kenn.croc

Re: [rt-users] Append Data to CustomFields

Oops -- this was intended for Rabin, as a reply to his active directory integration questionŠ Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | On 5/29/12 8:47 AM, Joachim Thuau jth...@spacex.com wrote: I would also strongly recommend you look at the rt-extension-ldapimport

Re: [rt-users] reduce duplicate emails to ccadmin when owner

You can either A) combine the two scrips into one (you probably have one for owner, and one for cc) This would send only one email Or B) update the template and/or the scrip's condition to not do anything if the owner is in the cc list. Thanks, Jok -- | Joachim Thuau | IT Systems

Re: [rt-users] not ok could not load a valid user

/whatever) is configured properly for the NoAuth bits… Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | From: Evan Soward esow...@remotedbaexperts.commailto:esow...@remotedbaexperts.com Date: Wednesday, May 23, 2012 9:19 AM To: RT Users rt-users@lists.bestpractical.commailto:rt

Re: [rt-users] Un deleting tickets

Chris, You probably should have searched for status=deleted and find the ticket you wanted to bring back those (bulk update for example). With the actual DB change underneath, I'm not sure if this would actually workŠ Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | | Cell: 310

[rt-users] ldap import extension privileged users

? Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 |

Re: [rt-users] ldap import extension privileged users

Oops -- missed attaching the patch. This is my first real contribution in perl. Code feedback is welcome! :) Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | ldap-import-privileged-filter.diff Description: ldap-import

Re: [rt-users] Again: RT using reply-to field to authenticate sender email

On 11/11/11 8:32 AM, Lars Reimann l.reim...@metaways.de wrote: Hi all, sorry for sending it again, but so far our issue has not been discussed: on 29.03.2011: when sending an email to RT 3.8.8 we have the following problem: Situation: Queue address: service-...@example.org Sender address:

Re: [rt-users] LDAP external auth

On 11/8/11 3:55 PM, Tim Dunphy bluethu...@jokefire.com wrote: I have devised an LDAP query that successfully retrieves information that could be used to log into RT. ldapsearch -x -p 389 -h ldap01.example.com -b dc=example,dc=com -D uid=dunphy,ou=People,dc=example,dc=com -w 'secret'

Re: [rt-users] BKM for deployment of RT's perl

-I/opt/rt4/perl5/lib/perl5 I expect you can use something like perlbrew to setup the whole toolchain to do the same... Thanks, Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | RT Training Sessions (http://bestpractical.com

Re: [rt-users] RT4 - Auto-close tickets after X days

You should be able to, in the worst case scenario, to use rt-crontool to make it happen. That being said, there are probably better ways to do this. Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | On 10/24/11 2:42 AM, Laurent

Re: [rt-users] no content editing for articles?

On 10/14/11 6:12 PM, Kevin Falcone falc...@bestpractical.com wrote: On Sat, Oct 15, 2011 at 12:21:41AM +, Joachim Thuau wrote: Hello List, We have setup RT4.0.2 on a debian host from source, against Pg 8.0.4, with apache2/mod_perl2 over SSL with kerberos auth in apache. RTFM seems

Re: [rt-users] no content editing for articles?

add the Custom Fields you want to each class. This was the step I missedŠ Thanks, Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco

[rt-users] no content editing for articles?

---8=== Thanks, Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November

Re: [rt-users] Exchange Email Set-up

Carl, The message below is to tell you that your exchange server is not allowing relaying. it is doing that because it has been abused in the past (not you specifically, but “out there”). There are 2 ways you can solve that problem: · The first is to, like suggested by someone else,

Re: [rt-users] ExternalAuth help needed

# Does authentication depend on group membership? What group name? 'group' = 'staff', # What is the attribute for the group object that determines membership? 'group_attr'= 'ou=group,dc=ucsc,dc=edu', I

Re: [rt-users] Problems!

Try sudo open me a ticket :) Happy Monday... Jok -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Giuseppe Sollazzo Sent: Monday, December 06, 2010 2:16 AM To: rt-users@lists.bestpractical.com Subject:

Re: [rt-users] Auto Login Link in autoreply with password

Are you suggesting that asking the user to login once (the very first time) is a problem? As long as the user has logged into the system with a valid password once, you can send him/her a link without using credentials in the URL and it will get them directly there (unless they close all their

Re: [rt-users] Configure Fetchmail to create tickets

the parameters as needed ... same as above) Does this make more sense? Jok From: George Simpson [mailto:simpsongeorg...@gmail.com] Sent: Thursday, July 29, 2010 11:28 AM To: Joachim Thuau Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Configure Fetchmail to create tickets I apologize

Re: [rt-users] Ticket taken twice

-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joachim Thuau Sent: Thursday, February 26, 2009 11:35 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket taken twice I'm a little on the fence about this. I obviously want

Re: [rt-users] Ticket taken twice

, February 25, 2009 11:30 PM To: Jesse Vincent Cc: Joachim Thuau; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket taken twice On Wed, Feb 25, 2009 at 4:11 PM, Jesse Vincent je...@bestpractical.com wrote: On Wed 25.Feb'09 at 12:25:39 -0800, Joachim Thuau wrote: Hello

[rt-users] Ticket taken twice

Hello, I have RT-3.6.1, postgres backend, apache with mod_perl. We just stumbled upon a funny situation. I'm hoping one of you is going to be able to help me sort it out. A few minutes ago, 2 helpdesk techs used the take button, at pretty much the same time. Upon closer inspection, here are

Re: [rt-users] At Mail list info

I believe it has been migrated to a google code/project. At least the code is there, along with a wiki with some docs. Maybe someone with write access to the wiki should update the link on the main rt wiki... :) Jok - Original Message - From: [EMAIL PROTECTED] [EMAIL PROTECTED] To:

RE: [rt-users] LDAP overlay question

i have a setup like this. the ldap/AD integration is two fold. one piece gives you all the "info" part (fill up all the user's details on logon to RT from ldap) one piece takes care of the authentication. it looks like you have taken care of one of the two pieces, but not the other. the

[rt-users] Create ticket on the web/refresh

Hello, We deployed a RT3.6.0 recently here. Today one user used the web interface to create a ticket. Once he had his ticket created, he left that window open for a while, and came back, wanting to check on his ticket, hit refresh, got prompted about postdata by firefox, to which he said OK,

RE: [rt-users] LDAP working, now the next step

I just went through the step to setup the auth from the wiki, using LDAP. following all the steps (and now that my exchange and AD are sync'ed throught the exchange connector), gave me the ability to logon with my AD password, and have users registered the same way. If a user send an email, their

RE: [rt-users] RT LDAP with OpenLdap and Exchange 5.5

Actually, the directory is available through ldap (maybe not in the default install, but it can be enabled). see, for example,http://www.microsoft.com/technet/prodtechnol/exchange/55/reskit/exc00.mspx Now, that doesn't actually solve the problem. Ian, i would suggest you get something like