Hi,
how can an AGENT reopen a closed (NOT resolved, closed) ticket?
TIA
Matthias
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and on
close in the condition drop down field?
TIA
Matthias
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configuration is resolved or
rejected).
On 6 August 2014 18:03, Matthias Henze li...@mhcsoftware.de
mailto:li...@mhcsoftware.de wrote:
Hi,
when I close a ticket no mail is sent out to the requestor. I've checked
that there is a scrip On Resolve Notify Requestors with the condition
: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
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Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
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Thanks! Found the problem. The template was name - for what reason ever
- with my username instead of Resolved. I renamed it to Resolved and
every thing works as expected. Thanks again!
Am 06.08.2014 um 19:01 schrieb Kevin Falcone:
On Wed, Aug 06, 2014 at 03:01:29PM +0200, Matthias Henze wrote
Am 30.07.2014 um 17:07 schrieb Alex Vandiver:
On 07/30/2014 02:16 AM, Matthias Henze wrote:
OK, I see ... here are the results:
[snip]
All tests passed, meaning that whatever problem you're having does not
affect our tests, which include sending mail via S/MIME
Am 29.07.2014 21:33, schrieb Alex Vandiver:
On 07/29/2014 08:23 AM, Matthias Henze wrote:
Am 28.07.2014 um 22:57 schrieb Alex Vandiver:
What version of MIME::Parser? You can check by running
perl -MMIME::Parser\ 99
root@rt:~# perl -MMIME::Parser\ 99
MIME::Parser version 99 required
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
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Am 28.07.2014 um 18:15 schrieb Alex Vandiver:
On 07/26/2014 10:44 AM, Matthias Henze wrote:
Key and certificate get detected and displayed by the queue. I want all
messages to be signed. When I enable Sign all auto-generated mail.
auto-generated mails get signed and the destroyed
Am 28.07.2014 um 19:13 schrieb Matthias Henze:
Am 28.07.2014 um 18:15 schrieb Alex Vandiver:
On 07/26/2014 10:44 AM, Matthias Henze wrote:
Since I've enabled s/mime no answers get sent out any more by e-mail.
Auto generated mails are sent. What causes this?
What do you mean by no answers get
/path/to/new/rt
$ sbin/rt-setup-database --action upgrade --dba XXX
--prompt-for-dba-password --upgrade-from 4.0.7 --upgrade-to 4.2.6
where XXX is the name of the database user that can alter the state of
the new database.
On 25 July 2014 22:08, Matthias Henze li...@mhcsoftware.de
mailto:li
will/should be used for external communication.
Perhaps some one can help.
TIA
Matthias
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MHC SoftWare GmbH
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fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
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http://bestpractical.com/training
...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
We're hiring! http://bestpractical.com/jobs
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voice: +49-(0)9533-92006-0
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e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
Can some one please help? I'm clueless :(
m 23.07.2012 19:16, schrieb Matthias Henze:
Hi,
I use fetchmail with mailgate as MDA. With some mails I get: MDA
returned non zero status 75.
How can I fix this?
TIA
Matthias
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MHC SoftWare GmbH
Fichtera 17
96274
Am 24.07.2012 20:09, schrieb Thomas Sibley:
On 07/24/2012 10:59 AM, Matthias Henze wrote:
Can some one please help? I'm clueless :(
m 23.07.2012 19:16, schrieb Matthias Henze:
Hi,
I use fetchmail with mailgate as MDA. With some mails I get: MDA
returned non zero status 75.
How can I fix
Am 24.07.2012 20:39, schrieb Thomas Sibley:
On 07/24/2012 11:34 AM, Matthias Henze wrote:
Well ... RT logs nothing. I've set:
Set($LogToFile, 'debug');
Set($LogToFileNamed, 'rt.log');
Set($LogDir, '/var/log/request-tracker4');
You've restarted RT since then?
Restarted
Am 24.07.2012 22:27, schrieb Thomas Sibley:
On 07/24/2012 11:59 AM, Matthias Henze wrote:
When I tell fetchmail to be verbose I see:
/usr/bin/rt-mailgate: temp file is '/tmp/P1i3k63lRt/bJsSdLS5vw'
/usr/bin/rt-mailgate: connecting to
http://rt.mhc.loc/rt//REST/1.0/NoAuth/mail-gateway
HR Coburg: B2242
Geschäftsführer: Matthias Henze
/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
Am 25.06.2012 16:33, schrieb Kevin Falcone:
On Sun, Jun 24, 2012 at 02:46:55PM +0200, Matthias Henze wrote:
I've setup my asterisk with an IVR which allows customers to open
tickets by phone. These tickets are sent from an special internal e-mail
address. I don't want RT to send an auto reply
SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
You are really funny. My problem is that I'm unable to identify the
templates which are being used ... As I've touched none of the templates
scrips and conditions I've a more or less fresh setup.
Am 28.02.2012 16:28, schrieb Ruslan Zakirov:
On Tue, Feb 28, 2012 at 01:24, Matthias Henze li
-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
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voice: +49-(0
What do I have to do to get this?
TIA
MH
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http
Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
--
MHC SoftWare GmbH
Fichtera
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Thanks, this solved it. So the wiki page entry is buggy:
http://requesttracker.wikia.com/wiki/UserConfigurableRefreshPeriods
Thats where I got it from by cutpaste ...
Am 24.02.2012 17:17, schrieb Kevin Falcone:
On Fri, Feb 24, 2012 at 04:50:44PM +0100, Matthias Henze wrote:
I've read around
...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
cleanup code:
Any hints?
TIA
MH
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com
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