Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

Yup, that worked! And Page not found is gone! Awesome! Here's my config... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Fri, Aug 6, 2010 at 12:44 PM, Jesse Vincent je...@bestpractical.comwrote: On Fri, Aug 06, 2010 at 12:43

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

PerlHandler RT::Mason /Location /VirtualHost -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Fri, Aug 6, 2010 at 12:51 PM, Jesse Vincent je...@bestpractical.comwrote: On Fri, Aug 06, 2010 at 12:50:20PM -0500, Max McGrath wrote

Re: [rt-users] Status menu has two resolved selections

Yes, it is still in InactiveStatus. How would I go about removing it. Also, why not put resolved in ActiveStatus. That's what I found to do when I searched all of the mailing lists... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Users not created up e-mail submission

with the upgrade -- hopefully it's something easy. Anybody have any ideas? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Original Quicksearch file

Thanks Kenn - I will look into this again. So if I set this: Set(@ActiveStatus, qw( new open resolved)); in my RT_SiteConfig.pm I should only see those three in the Quicksearch? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Original Quicksearch file

something? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Monitor who has logged in

, but I can't seem to find it anymore, maybe it doesn't exist and I'm making it up. Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] Monitor who has logged in

Okay - I found /var/log/user.log. Is that my best bet? Or is there something simpler for a non-techie to look at? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Jun 14, 2010 at 9:57 AM, Max McGrath mmcgr...@carthage.edu wrote

Re: [rt-users] E-mail reminders to owners of tickets

not sure both of those are necessary, but upon doing both of those, it worked! Users now get one e-mail per queue in which they own tickets! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Jun 10, 2010 at 2:09 PM, sp

[rt-users] E-mail reminders to owners of tickets

into my cron.daily and it doesn't seem to do anything. Is there any configuration that needs to be done? Am I on the right track with this script? Or is there any easier way? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu

[rt-users] Put LDAP info into Custom Fields of Users

like to be able to populate that directly from LDAP. Is that possible? I guess I could always just populate a field we don't use (something like the nickname field) with the ID# -- but I'd like to see if this is possible first. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist

[rt-users] Global Config for RT at a glance not taking effect

at a glance, and those changes take effect. All changes I made in RT_SiteConfig.pm have been commented out, no permissions were changed or anything like that... Can anybody help me? Thanks! (Again...very sorry to repost this...) -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College

Re: [rt-users] Global Config for RT at a glance not taking effect

for that it broke the QuickSearch element. Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 29, 2010 at 1:12 PM, Kenneth Crocker kfcroc...@lbl.gov wrote: Max, Sounds like an interesting conundrum. I'll bite. When you say

Re: [rt-users] Global Config for RT at a glance not taking effect

Geez Good find Jeff!! Everything is perfect now! Thank you everybody!!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 29, 2010 at 1:55 PM, Jeff Voskamp javos...@uwaterloo.ca wrote: On 04/29/2010 02:43 PM, Max

Re: [rt-users] Help adding links to things

and at a glance:summary? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 8:26 AM, Andy Harrison aharri...@gmail.com wrote: On Tue, Apr 27, 2010 at 2:48 PM, Max McGrath mmcgr...@carthage.edu wrote: Hi all

Re: [rt-users] Help adding links to things

... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 10:40 AM, Andy Harrison aharri...@gmail.com wrote: On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath mmcgr...@carthage.edu wrote: Hi Andy - Thanks for the reply

Re: [rt-users] Help adding links to things

this? Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Apr 28, 2010 at 10:40 AM, Andy Harrison aharri...@gmail.com wrote: On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath mmcgr...@carthage.edu wrote: Hi Andy

[rt-users] Help adding links to things

of a privileged users login? Should I just straight up add it with HTML on a certain page (which page would that be?) or would making a Dashboard of some kind be a good option? Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's

[rt-users] Remove requestor's e-mail only from 1 queue

. For this queue, it'd be best if that field was just left blank. I've gone into the file system and found the Create.html page and where this info would come from, but this is universal for all queues. I DO NOT want to get rid of this for any other queue just the Quick Ticket queue. Am I SOL? -- Max

Re: [rt-users] Remove requestor's e-mail only from 1 queue

That worked perfectly! Thank you so much!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames r...@vialtus.com wrote: Max: * * Edit Create.html change td class=value colspan=5

[rt-users] Use a calendar item as custom field

.. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Ticket Templates

to be able to track everyone we help. So, I guess it'd be nice if we could just have a I helped insert name setup wireless on their insert OS insert device type; i.e., I helped Max McGrath setup wireless on their Windows 7 Laptop. I know their is the Quick Ticket function, but that does not seem

[rt-users] Copy tickets

are unable to use the built-in one because of the need to have custom fields filled in. Any ways of doing this? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Edit the login page

Thank you! I was able to find it in /opt/rt3/share/html/Elements!! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Mar 9, 2010 at 12:51 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Mar 09, 2010 at 01:43:19PM -0500

[rt-users] Edit the login page

the login page is? I can't seem to find it. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

[rt-users] Help with ExternalAuth attributes

, 'EmailAddress' = 'uid'.'@carthage.edu uid%27@carthage.edu', and none of them have worked. They either crash RT or just continue to draw in uid and that is it. Any suggestions are appreciated! Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr

[rt-users] Upload users into RT

that either... -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

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