Re: [rt-users] HTML/Richtext email with RT

On 16 Mar 2011 07:58, Narayanaswamy, Nagaraj wrote: > We have been running RT 3.8.7 on ubuntu 10.10 for about a month now and > almost all of our ticket creation is via the email interface. Our user’s > email client is Outlook and most of the time when our helpdesk responds > they answer via emai

Re: [rt-users] Stripping copied parts of email before saving as comment or reply

On 15 Mar 2011 18:18, Dennis wrote: > On Tue, Mar 15, 2011 at 3:03 PM, Thomas Sibley wrote: > >> The extension hasn't been released yet, but the feature is in 4.0. >> >> Thomas >> > > ETA if I may ask? There isn't one. We're busy releasing 4.0, so it's not a high priority. Thomas

Re: [rt-users] Stripping copied parts of email before saving as comment or reply

On 15 Mar 2011 17:45, Dennis wrote: If you want to see the core version, it is now live on issues.bestpractical.com. The plugin for 3.8 will hopefully get released this week, but we're busy trying to release lots of things. > > Regarding hiding quotes replies in tickets all Ajax-li

Re: [rt-users] Need assistance with rt authentication to Active Directory

On 09 Mar 2011 17:57, m0bilitee wrote: > Hi folks, I'm trying to run rt 3.8.9 on CentOS 5.5, talking to Active > Directory on a Windows Server 2003 domain controller. I followed the > guide at the wiki > at http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome and got > everything working up

Re: [rt-users] I can't authenticate via LDAP; I don't see the log messages I expect

On 09 Mar 2011 19:25, Micah R Ledbetter wrote: > Should I file a bug report somewhere with what happened? I'd be happy to if > it would be helpful for someone. What RT version are you actually running? You claimed RT 3.8.8, but ExternalAuth 0.08 is known to work with that and upgrading to Extern

Re: [rt-users] Possible to view a ticket with inline graphics wysiwyg

On 08 Mar 2011 20:12, Gilbert Rebeiro wrote: > Is it possible for to have the emails and attachments inline as they > were sent? This is (unfortunately) not possible at the moment because RT doesn't rewrite tags which refer to CIDs. Support for that would be great. Thomas

Re: [rt-users] rt-mailgate rejects incoming email

On 04 Mar 2011 12:56, Giuseppe Sollazzo wrote: > > Just a question... had the user authenticated at least once? > If they aren't in the db or imported from ldap, there's no mention of > them in the RT users db hence incoming e-mails can't create tickets. That's not entirely correct. RT autocreat

Re: [rt-users] Session take over while using RT::Authen::External

On 04 Mar 2011 10:06, Michael Polivanov wrote: > We have now tested it without proxy: same result, same problem. Can > this be a FastCGI issue? 1) Can you send your entire Apache config (not just the RT vhost part)? Private mail to me is fine if you don't want to share it with the list. 2) Start

Re: [rt-users] Session take over while using RT::Authen::External

On 03 Mar 2011 14:26, Michael Polivanov wrote: > Will do so. But i am still unsure how a proxy server can interfere a > SSL connection in my case. I mean if the files would be cached by the > proxy, i wouldn't see the requests in apache log, especially not for > NoAuth objects, but i saw the every

Re: [rt-users] Session take over while using RT::Authen::External

Please keep mail on the list, thanks. On 03 Mar 2011 13:47, Michael Polivanov wrote: > Yes, there is one. I thought already that this might be a reason, but > the setup is SSL only, so i don't think the proxy thing will be able > to cache anything. You should test your scenario without any proxie

Re: [rt-users] Session take over while using RT::Authen::External

On 03 Mar 2011 13:03, Michael Polivanov wrote: > We have discovered a very unpleasant behavior of RT if used with > RT::Authen::External module with LDAP authentication enabled. The > problem is that sometimes a RT site visitor (no credentials entered, > no cookie set) gets automatically logged in

Re: [rt-users] ExternalAuth doesn't work

What RT and ExternalAuth versions are you running? ExternalAuth 0.08 doesn't work with RT 3.8.9. There's a development version of ExternalAuth 0.08_01, which users have reported fixes the problem. http://search.cpan.org/~falcone/RT-Authen-ExternalAuth-0.08_01/ Thomas On 03 Mar 2011 09:58, Robe

Re: [rt-users] JS Gantt extension

You should be looking for a Gantt link at the top of search results or in the ticket Links box. Thomas On 02 Mar 2011 16:43, Yan Seiner wrote: > I've been trying to get the JS Gantt extension working, and so far no joy. > > I'm assuming it's supposed to show up somewhere on the dashboard. It >

Re: [rt-users] Automatic ticket generation

You can have your servers (or something else) send email into RT just fine. To parse the incoming message, you can do it in a scrip or with something like RT-Extension-ExtractCustomFieldValues. Thomas On 02 Mar 2011 12:15, Ramsey, Todd (HCTRA) wrote: > Hello, > > > > I have looked through th

Re: [rt-users] How set a default value on Custom Field when Change Owner

On 01 Mar 2011 08:04, mauricio.le...@planalto.gov.br wrote: > I made a scrip to set a value on CF when changing owner, but is not > working. > Does somebody can help me. > My code bellow: > > use RT::Ticket; > use RT::CustomField; > my $Ticket = $self->TicketObj; > my $CFName = 'Tipo de Defacemen

Re: [rt-users] Keep reply subject as Site Name

On 01 Mar 2011 09:03, Vance Walsh wrote: > Yes, you were correct and it is 3.8.8 > > Though when I remove the tag and select save changes it says it removed > the tag but it has not actually done so. When I return to that Queue it > shows up again. What you're probably seeing is a caching bug we'

Re: [rt-users] VERY long query strings in Search, Bulk Update and other menus under Tickets

On 28 Feb 2011 18:59, Thomas Smith wrote: > I just upgraded from RT 3.6.6 to 3.8.8 (yesterday, in fact). > Everything is working fine except that when I click on a few menu > options under Tickets I get a mod_security error: > [snip] > Is this query string of a normal length for these options? Ye

Re: [rt-users] Printing tickets

On 22 Feb 2011 20:30, b...@thecomputerclinic.ca wrote: > 1. print a ticket stub to give to my customers when they drop their > computer off at our shop, print slip to go with printer and I also would > like to print stickers from a tag printer or similar to stick onto the > computer and parts It'd

Re: [rt-users] Keep reply subject as Site Name

On 28 Feb 2011 14:36, Vance Walsh wrote: > So our $rtname is CA > > When a ticket sits in our General Queue which we renames to Unassigned > any replies sent on those tickets use $Ticket which is CA # (ticket number) > > When we move the ticket to our Desktop Queue and reply the subject > changes

Re: [rt-users] Error when attempting to display My Rights

My coworker Kevin answered your question the first time you asked it a week ago. http://lists.bestpractical.com/pipermail/rt-users/2011-February/068949.html On 23 Feb 2011 09:18, sharon.belliv...@frb.gov wrote: > We are running RT 3.8.8. From the web interface, under Preferences, users > with rig

Re: [rt-users] Global Scrips & Templates - with 1 Queue Exception

On 21 Feb 2011 21:21, Chris Herrmann wrote: > If there is a more elegant way of doing this then please let me know. The more elegant way to do this was posted by Nicôle Layne-Balram in the previous response to Joanne. All you need to do to disable mail from a global scrip is create a blank queue-

Re: [rt-users] search by CommentedOnBy?

On 21 Feb 2011 11:40, Chris Hall wrote: > ..so I've been racking my brain on this one for awhile. Any guidance is > appreciated. The aforementioned query works great, I just need to > integrate it into RT. However, the RT queries seem to (I'm sure for > good reason) strip off alot of that query

Re: [rt-users] upgrade issue from 3.6.1 to 3.8.8

On 16 Feb 2011 10:40, Nicolas GUIOT wrote: > and I have the following in rt.log : > > [Wed Feb 16 15:29:33 2011] [error]: error:couldn't parse head; error near: > Bonjour, (/usr/share/request-tracker3.8/lib/RT/Template_Overlay.pm:356) > > Which is the beginning ot the PEC template : > Sub

Re: [rt-users] Making New RT Install accessible from example.com/rt when example.com/ hosts another website

On 15 Feb 2011 14:38, Mark Lewis wrote: > I removed all the virtual host crap, and added: > > > > Options FollowSymLinks > AllowOverride None > > > ScriptAlias /rt /var/www/htdocs/base/bin/rt >

Re: [rt-users] Making New RT Install accessible from example.com/rt when example.com/ hosts another website

On 15 Feb 2011 13:27, Nick Kartsioukas wrote: > On Tue, 15 Feb 2011 12:03 -0500, "Mark Lewis" > wrote: >> RT was installed to: /var/www/htdocs/base/bin/rt/ >> The other website hosted here lives at: /var/www/htdocs/ >> I need RT accessible at: http://www.example.com/rt > > In your RT_SiteConfig.p

Re: [rt-users] question about Best Practical's RT site

On 08 Feb 2011 14:55, Mathieu Longtin wrote: > Looking at issues.bestpractical.com , I > noticed that for release tracking, you make a release ticket, and that > ticket depends on all open issues for that release. > > I tried working like that here but I find it ve

Re: [rt-users] set a default queue

On 07 Feb 2011 13:04, Chris Barnes wrote: >>> What do I need to change to make this happen? >> >> This is a config option. Search for "default queue" in `perldoc >> etc/RT_Config.pm` > > But won't that change the option for BOTH the RT interface as well as > those that come in via email? Quoting

Re: [rt-users] set a default queue

On 07 Feb 2011 12:25, Chris Barnes wrote: > More noob questions :-O > > We have 7 different queues to differentiate what type of problems we > deal with (sysadmin, helpdesk, a/v, etc). > > I don't mind the drop down menu for queues listing these alphabetically, > but it would be REALLY nice if I

Re: [rt-users] Re quest Tracker Doesn't work properly Web if Doesnt show all Elements

On 07 Feb 2011 02:41, rtjoe wrote: > # THE WEBSERVER: > Set($WebPath , "/"); > Set($WebBaseURL , "http://rt.example.com";); You should replace the two lines above with just: Set($WebDomain, "rt.example.com"); Read perldoc etc/RT_Config.pm to find out why. > # THE DATABASE: > Set($Datab

Re: [rt-users] No Content from Replies for Requestors!

On 04 Feb 2011 10:02, Steve McStravick wrote: > We are rolling out RT 3.8.8 and have hit the following issues a couple > of times now, but not always! > > Replies Sent out to our Requestors and Cc sometime show “Transaction > contains no content” when there IS content, It might be helpful here t

Re: [rt-users] Re quest Tracker Doesn't work properly Web if Doesnt show all Elements

On 04 Feb 2011 10:01, rtjoe wrote: > > Update 3: > I tried to integrate fastcgi with the following settings: > # ip based virtual host > > # ServerName rt.example.com > DocumentRoot /opt/rt3/share/html > AddDefaultCharset UTF-8 > > # optional apache logs for RT > ErrorLog /opt/rt3/va

Re: [rt-users] How to reject incoming emails to RT from a certain domain?

On 03 Feb 2011 10:10, testwreq wreq wrote: > We have an RT 3.8.2 setup on linux centOS- We would like to be able to > block emailed tickets created from a certain domain ("linkdn"); > > Can anyone advise the best way to do this? This is usually best done at the level of your mail server. Consul

Re: [rt-users] Changing passwords/accessing preferences as a normal user

On 02 Feb 2011 20:15, Tyler Morgan wrote: > How do I allow RT users to change their own passwords? > > I search the wiki for "change password" and get this page: > > http://requesttracker.wikia.com/wiki/ManualUsingWebInterface which seems > promising at "Changing your own user information", but t

Re: [rt-users] scripts for daily notifications for unassigned and unresolved tickets

On 31 Jan 2011 11:39, Joseph Spenner wrote: > Kenneth: > Thanks for the tip. I've been playing with it a bit, but I never get > the notification. My dashboard looks like this: > > http://img825.imageshack.us/img825/4595/dashboardo.png > > From the setup above, I suspect I should get a daily l

Re: [rt-users] Passing date variables as dates from the CLI

On 27 Jan 2011 22:36, Chris Herrmann wrote: > Actually, the problem is more with variables fullstop... > > faredge@sirius:~$ rtqueryqueue=myrtqueue;export rtqueryqueue > faredge@sirius:~$ rt > rt> list "queue = '$rtqueryqueue'" > Query:queue = '$rtqueryqueue' > No matches found > rt> > > If I run

Re: [rt-users] RT-Extension-SaltedPasswords Not Playing Nice with LDAP

On 21 Jan 2011 09:48, Nick Couchman wrote: > So, I just installed the RT-Extension-SaltedPasswords extension on two > RT 3.6.x installations (3.6.5 and 3.6.7) to protect against the > announced vulnerability. I followed the directions, and, upon adding > the line: Sorry, I missed the part where y

Re: [rt-users] RT-Extension-SaltedPasswords Not Playing Nice with LDAP

On 21 Jan 2011 09:48, Nick Couchman wrote: > So, I just installed the RT-Extension-SaltedPasswords extension on two > RT 3.6.x installations (3.6.5 and 3.6.7) to protect against the > announced vulnerability. I followed the directions, and, upon adding > the line: > > use RT::Extension::SaltedPas

Re: [rt-users] Secure RSS Feeds?

On 18 Jan 2011 19:29, Lee Hughes wrote: > I'm testing the RSS feeds feature in RT and noticed that I can update > the feed results in my RSS reader without logging into RT. I'm guessing > this is related to the "NoAuth" that is embedded in the feed location > URL. Is there a way to secure all RT RS

Re: [rt-users] No CallbackName, what do I name my callback file?

On 11 Jan 2011 11:39, Jeff Blaine wrote: > When there's no CallbackName argument to a callback call, > what do I name my callback file? "Default". This is documented on the wiki's CustomizingWithCallbacks page. Thomas

Re: [rt-users] Resolve w/o emailing user

On 11 Jan 2011 10:55, Chris Barnes wrote: > Which leads me to my question - is there any way to mark a ticket as > resolved *without* the end-user getting an email telling them that their > ticket has been closed? Disable the relevant scrips before you mark the tickets resolved. Thomas

Re: [rt-users] RT 4.0rc1 install error

On 06 Jan 2011 16:32, seb...@gmail.com wrote: > Hello, I'm installing a 4.0rc1 instance for test purposes. > > All steps when fine but when restarting apache i get this error: > "Can't locate /opt/rt4/bin/webmux.pl in @INC (@INC contains: > /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi >

Re: [rt-users] FW: Re: HTML enabled templates / problem with attachments!

] HTML enabled templates / problem with attachments! > >> Date: Mon, 27 Dec 2010 13:14:34 -0500 >> From: Thomas Sibley >> >> On 24 Dec 2010 06:34, Payam Poursaied wrote: >>> When my users send HTML enable emails without any attachments, it >>> works

Re: [rt-users] Can I add user info to ticket metadata?

hat. Is there, > perhaps, more comprehensive instructions on implemnting callbacks? Unfortunately, I don't know of a better resource about callbacks. Thomas > Thanks. > > Lyle > > -Original Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:

Re: [rt-users] HTML enabled templates / problem with attachments!

On 24 Dec 2010 06:34, Payam Poursaied wrote: > When my users send HTML enable emails without any attachments, it works fine > (i.e. the AdminCCs get the copy of incoming correspond in HTML enabled > form). But if the correspond has any attachments, RT puts > around $Transaction->Content() and put

Re: [rt-users] css page not showing up (wrong mime-type) on login page

On 21 Dec 2010 17:59, Sandro wrote: > If anyone has any ideas on what else can cause this, I'd love to hear > from you. I need to get this to work properly so that others here can > start applying our design schemes to the page. Provide error/access logs and apache conf or all we can do is blindl

Re: [rt-users] Error after 3.9.7 Upgrade

On 21 Dec 2010 12:41, Odhiambo Washington wrote: > I didn't change anything in RT_SiteConfig.pm during upgrade. 3.9.6 was > working with it well. > My config is http://inetpro.org/pastebin/10613 > For some reason, this config makes Apache overload the server when I > launch RT and log in. to an ext

Re: [rt-users] Can I add user info to ticket metadata?

On 20 Dec 2010 09:31, Tollefsen, Lyle wrote: > Is it possible to include users Identity, Location and Phone numbers > info in the ticket metadata? I know I can grant ShowConfigTab and > AdminUsers to give access to this info, but I want access to be read > only and, ideally, visible when a ticket i

Re: [rt-users] User with read-only access to all tickets

Yes, you can globally grant them the appropriate Show rights and no modify rights. Thomas On 16 Dec 2010 08:39, Kiriaki Konstantinidou wrote: > Is it possible to have a user that will be able to login to the GUI and > have read-only access to all the tickets that are created in rt? > > Thank yo

Re: [rt-users] notification

On 14 Dec 2010 13:53, Kurt Engle wrote: > I have tried FirstCustomFieldValue('NotifyEmail') but it returns > nothing. But I can look at the ticket and it shows the value that I > would expect there. > > FirstCustomFieldValues('NotifyEmail') returns this in the log file: > Template parsing error:

Re: [rt-users] A new home for the wiki

On 26 Nov 2010 10:45, muell...@aschendorff.de wrote: > The full text search function is poor, I even would call it broken. > E.g. if you search "auth" you get nothing back. I contacted Wikia staff and they filed a ticket with the techs to look into the issue. Thomas

Re: [rt-users] [Rt-devel] The RT wiki is now on Wikia

Please keep mail to the lists when replying. On 23 Nov 2010 04:43, Andy Jewell wrote: > It's worth noting that the user-names and passwords have not been migrated so > everyone will need to create a new account on wikia (I had thought they might > have been, but I suppose it's a good way to clea

[rt-users] The RT wiki is now on Wikia

Links to wiki.bestpractical.com will redirect to the new location of the pages, and a read-only archive of the old wiki is at located at http://wiki-archive.bestpractical.com. Enjoy!

Re: [rt-users] Outgoing attachments not sent

On 18 Nov 2010 11:38, Mark Goodge wrote: > Apologies if this is a FAQ, but I've searched the online documentation > and can't find any reference to it! > > For some reason, we can't seem to send out attachments using our > installation of RT. Clicking "reply" and then adding an attachment seems >

Re: [rt-users] [Rt-devel] A new home for the wiki

If all goes as planned, we'll be doing the final move to Wikia later this week. Links to wiki.bestpractical.com will redirect to the appropriate page at the new location, and we'll put up a read-only archive of the old wiki somewhere. Thomas On 04 Nov 2010 13:01, Thomas Sibley w

Re: [rt-users] RT MobileUI ticket display URL.

On 09 Nov 2010 10:23, Jason A. Smith wrote: > This works with a normal web browser, but with the Mobile UI extension > installed which autodetects the client browser and redirects to the > mobile area, I get the following error: > > Can't call method "id" on an undefined value at > /usr/local/lib/

[rt-users] A new home for the wiki

Hi folks, In the very near future we're planning to move the RT wiki from our own simple wiki software to Wikia. Moving to Wikia should help tremendously with the spam we're seeing. I've run a test conversion at http://rttest.wikia.com, and it generally looks good to us. If you use the wiki, pl

Re: [rt-users] Use RTFM as Canned Replies

A custom localization (.po) is a lot cleaner, and not hard. Copy po/rtfm.po to po/en.po (to create an English localization) and then run the script on it from http://wiki.bestpractical.com/view/RenameRTFM. Make sure the modified output gets moved to po/en.po and then restart RT. Thomas On 26 O

Re: [rt-users] Automate Reports by Email?

You want Dashboards, which first appeared in RT 3.8.0. They can email out reports based on ticket searches, graphs, etc. See: http://wiki.bestpractical.com/view/ManualDashboards Thomas On 26 Oct 2010 14:25, Jon Davis wrote: > Quick question. Is there a way / a module / a something - to generat

Re: [rt-users] UI customisation

It really sounds like you want the Self Service interface that users get when they are unprivileged. Thomas On 26 Oct 2010 12:29, Daniel Swan wrote: > Hi everyone, > > I have had a look through the archives, as well as a poke around the code. > > I'd really like to deploy RT with a minimised in

Re: [rt-users] Question on whether or not this is possible

On 20 Oct 2010 14:23, Joe Landman wrote: > So if user j...@xyz.com wants to query the database, they can do it, > only for the support queue, but not for the other queues? Yes, you want to grant rights at the queue-level rather than the global system level. Go to Configuration > Queues > [Selec

Re: [rt-users] Multiple LDAP servers with EmailCompletion

On 19 Oct 2010 11:52, Andrew Marosi wrote: > I’ve been searching around but unable to locate the correct parameters > for having more than one LDAP server to have EmailCompletion check > against. Here’s the snippet from my RT_SiteConfig.pm: RTx-EmailCompletion doesn't support multiple LDAP server

Re: [rt-users] Curious about "People" display for unprivileged users

On 18 Oct 2010 15:16, Kenneth Crocker wrote: > I noticed that on any ticket in our environment (3.8.7) an unprivileged > user that is a "requestor" has additional info displayed about them > under the Blue box entitled "More about Name of User". I never noticed > this before. > > When did this sta

Re: [rt-users] Overriding CSS in ticket display?

On 14 Oct 2010 11:33, Gary Oberbrunner wrote: > I have some tickets that have HTML (coming from email, which was pasted > from Word), so they have lots of ... which RT > displays with a 1em margin, so they get really spaced out. I can easily > fix that in main.css or ticket.css like this: > > p.

Re: [rt-users] book?

On 14 Oct 2010 08:59, Toni Mueller wrote: > I thought I should buy the book, but found that it is from 2005, and > only rarely available in the first place. Will there be a current > edition, and/or is the book still useful for users of 3.8/3.9? Rarely available? It's available in a large variety

Re: [rt-users] Unclutttering the ticket view.....

On 09/09/2010 03:47 PM, Emmanuel Lacour wrote: > On Thu, Sep 09, 2010 at 01:57:22PM -0400, Jerrad Pierce wrote: >> >> Also, the wiki is the authoritative place to look for tweaks, not CPAN. >> Not everything is an extension, and not all extension authors post to CPAN. >> > > note that also not all

Re: [rt-users] Install MobileUI extension to non-standard directory

On 08/16/2010 09:34 AM, David Chandek-Stark wrote: > I have a second installation of RT which is not under /opt/rt3. What > are required parameters for MakeMaker to get this to work. I have > tried PREFIX/opt/rt3-pnb, and this is what happens: Instead of setting PREFIX, set RTHOME to /opt/rt3-pn

Re: [rt-users] Installation problems

On 08/06/2010 08:23 PM, Victor Victrolla wrote: I was actually pretty confused about what the RTAddressRegexp should look like, and how it should be written (in quotes, in //'s, etc). Set($RTAddressRegexp , '*...@censored.com'); Quotes are fine. The problem is indeed that *...@censored.com is

Re: [rt-users] Installation problems

On 08/06/2010 05:03 PM, Victor Victrolla wrote: Quantifier follows nothing in regex; marked by<-- HERE in m/*<-- HERE @rt.censored.com/ at /www/php5/rt.censored.com/rt/bin/../lib/RT/EmailParser.pm line 331. Can we see your RT_SiteConfig.pm? Also, what version of RT? It looks like you might h

Re: [rt-users] User Database empty?

On 07/22/2010 05:05 PM, Max Bern wrote: How do I keep replies on the list? and the 'make initialize-database' command doesn't work with CentOS, which is what our instance of RT is installed upon, I thought I had said that in the original post but apparently not. We followed the CentOS install ins

Re: [rt-users] User Database empty?

Please make sure to keep replies on the list. Thanks. On 07/22/2010 04:44 PM, Max Bern wrote: $ /usr/sbin/rt-setup-database --action init is this the step you were talking about? we just tried it and it failed because r...@localhost is denied entry. No. The step I'm talking about is runnin

Re: [rt-users] User Database empty?

On 07/22/2010 04:37 PM, Max Bern wrote: After checking the MySQL databases, we discovered the the user database was empty, no superuser, no nothing. How can we manually add the root/password superuser to the MySQL table so that we can log into the system? It sounds like the "make initdb" step d

Re: [rt-users] RT 3.8.0 -- IE7 / WYSIWYG editor data corruption issues?

Roedel, Mark wrote: > Is anybody else seeing messages get corrupted (weird line wrapping, > spaces inserted, whole chunks of text missing) if they're edited in the > wysiwyg editor using IE7? We're not seeing any similar issues with > Firefox or Safari... Yes, we've noticed this a few days ago, b

Re: [rt-users] 3.6.0 (spreadsheet) export changed...

Drew Taylor wrote: I've been doing this a lot lately - I've personally restored 5-6 pages/day over the last several days. One question for the admins: how do I get a wiki account and then login? I'd like to have the changes recorded as being done by me (yes, I like to be accountable for my action

Re: [rt-users] 3.6.0 speed improvements

Niels Huylebroeck wrote: Jesse : If you could give an educated guess if disabling the js and css from mason completely would actually impair functionality or stability ? The CSS and JS contains mason comments (so <%doc> and %#), which means that if it's unparsed by Mason, those won't be whiske

Re: [rt-users] RT3.6 submit buttons css formatting problem

Steven McDonald wrote: In my case there is no customized CSS. I agree that the browser(s) may be providing some CSS customization but why would they produce different results depending on whether I run RT3.6 in 3.4-compat mode compared to 3.5-default mode. Ah, I see why. RT 3.4.5 and the CSS

Re: [rt-users] RT3.6 submit buttons css formatting problem

Steven McDonald wrote: Anyway the problem I have is all the submit buttons, "login", "Create", "Go", "Search", "New Ticket in", " Modify Group rights" etc etc do not seem to be displaying correctly, they are not the nice rounded edge buttons from previous versions of RT. They consists of two sq

[fsck.com #7646] Re: [rt-users] Combobox and href="#"

Todd Chapman wrote: On Thu, Jun 29, 2006 at 11:44:39AM -0400, Timothy Smith wrote: The combobox custom field type in 3.6.0 is a great idea and I'd love to be able to put it to use. Unfortunately, clicking on the drop-down arrow makes the browser scroll to the top of the page, which destroys th

Re: [rt-users] modifying CSS in RT

Joe Auty wrote: What's the quickest way to get into modifying RT's stylesheets if I'm comfortable with CSS, but not with fast-cgi? In other words, what is the best way to work with fast-cgi to make and test changes to RT's CSS? 1) Turn on devel mode: Set($DevelMode, 1) in etc/RT_SiteConf

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