Re: [rt-users] Unable to create ticket in RT 4.2

2013-10-14 Thread Alex Vandiver
override as a callback instead, which will simplify future upgrades. - Alex

Re: [rt-users] Updating Ticket fails in 4.2.0 using IE9

2013-10-11 Thread Alex Vandiver
the attached patch, which will be in 4.2.1. - Alex From e8277894b339bf12dce1ca1f8b6d5a8fb5eb20de Mon Sep 17 00:00:00 2001 From: Alex Vandiver ale...@bestpractical.com Date: Fri, 11 Oct 2013 15:14:46 -0400 Subject: [PATCH] Insert hidden name=value input after button, not inside of it jQuery's .append

Re: [rt-users] Skipping Scrip because it didn't Prepare

2013-10-08 Thread Alex Vandiver
/sbin/../lib/RT/Scrips.pm:237) This is caused by a failure of a template to compile. Look at the template on scrip #15, and check that it has no compilation errors displayed at the top. We now have a branch that will log this category of error with a more explicit message. - Alex -- RT

Re: [rt-users] Invalid Group Name and Domain

2013-10-04 Thread Alex Vandiver
://github.com/bestpractical/rt/commit/b4517c1.patch and verify that it solves the problem. You'll need to drop the database before re-running the web-based installer. - Alex -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training

[rt-users] [rt-announce] RT 4.2.0 released

2013-10-03 Thread Alex Vandiver
professional support from the folks who built RT, drop us a line at cont...@bestpractical.com. - Alex Vandiver, for Best Practical * Much improved reporting via search result charting - Multiple group by and statistic calculations in a table - Time statistics such as average, minimum

Re: [rt-users] Upgrade to 4.2 fail

2013-10-02 Thread Alex Vandiver
/000-default: Can't locate Symbol/Global/Name.pm in @INC RT 4.2 has additional dependencies that RT 4.0 does not. You skipped step 3 (`make testdeps`) of the upgrade steps in README: http://bestpractical.com/docs/rt/4.2.0/README - Alex -- RT Training in New York, October 8th and 9th: http

Re: [rt-users] Upgrade to 4.2 fail

2013-10-02 Thread Alex Vandiver
with mod_fcgi or mod_fastcgi is probably easier than upgrading mod_perl. - Alex -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training

Re: [rt-users] Big problem with encoding subject

2013-09-27 Thread Alex Vandiver
downgrading Encode to version 2.52. - Alex -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training

Re: [rt-users] pbcat.something tables

2013-09-10 Thread Alex Decalli
:53 PM, Ruslan Zakirov r...@bestpractical.comwrote: Hi, These are not RT tables, these are not mysql special tables. Google says that pbc* are from Power Builder app. Ask on power builder forums. On Mon, Sep 2, 2013 at 4:30 PM, Alex Decalli alexdecall...@gmail.comwrote: Hi RT-players Does

Re: [rt-users] pbcat.something tables

2013-09-10 Thread Alex Decalli
Ok, found this: https://kb.asconline.com/powerseller/index.php?article=379 and this: http://www.sybase.com/detail?id=42412 BUT does anybody else have such these tables? Or it's just us? can you look into your databases and help me? I'd be thankful. :) On Tue, Sep 10, 2013 at 10:46 AM, Alex

[rt-users] [rt-announce] RT 4.2.0rc1 released

2013-09-05 Thread Alex Vandiver
in RT 4.2.0 is included below. Many of the new features will also be described and demoed in a series of blog posts on http://blog.bestpractical.com/ in the coming weeks. - Alex Vandiver, for Best Practical * Much improved reporting via search result charting - Multiple group

[rt-users] pbcat.something tables

2013-09-02 Thread Alex Decalli
Hi RT-players Does anybody know what are these tables in RT database starting with pbcat, like pbcatcol, pbcatedt and ...? Someone says: As far as I know, those are tables PB uses and are not to be directly modfied by a user. I'm in PB 9 but from the help using PBCatalogOwner DBParm parameter:

[rt-users] Need information about RT tables..

2013-08-28 Thread Alex Decalli
documentation of tables, please let me know if you know any place I can go and find them Thanks. Alex

Re: [rt-users] Need information about RT tables..

2013-08-28 Thread Alex Decalli
, Joop jvdw...@xs4all.nl wrote: Alex Decalli wrote: Hi everybody! I DO need description and information about tables in RT. For example, what does pbcattbl table do, for what the field pbt_owner in that is used, which modules are using which tables, what is connected to what

Re: [rt-users] Too many Undefined subroutine in rt.log

2013-08-22 Thread Alex Decalli
Would you please tell me how to do this? I used instmodsh to list these packages, I do know that I don't have some packages and honestly, I am not programmer (but I know general stuff) and also am new in RT, for example I don't know how to look into RT packages... For example, I had this error:

[rt-users] RT user login not possible after Ubuntu 11.04 uprade

2013-08-21 Thread Alex Decalli
all Alex

Re: [rt-users] RT user login not possible after Ubuntu 11.04 uprade

2013-08-21 Thread Alex Decalli
I just found out that RT time is not sync. I got it from RT log file, it is 2 hours late, I am not sure why, my server time is correct (by command date) people say it might be because of mod_perl, can it be possibly the reason I can't login to RT? On Wed, Aug 21, 2013 at 9:39 AM, Alex Decalli

Re: [rt-users] RT user login not possible after Ubuntu 11.04 uprade

2013-08-21 Thread Alex Decalli
Ok, found the problem but really didn't know how to fix, so have to reset password... UPDATE Users SET Password=ENCRYPT('password','SA') WHERE Name='root'; It is the password encryption method, it is changed. Any comments? On Wed, Aug 21, 2013 at 11:34 AM, Alex Decalli alexdecall

[rt-users] Too many Undefined subroutine in rt.log

2013-08-21 Thread Alex Decalli
::Deep Test::NoWarnings Test::Tester Thanks Alex

Re: [rt-users] Login issues

2013-08-03 Thread Alex Vandiver
On Sun, 2013-08-04 at 03:38 +0530, Arun ragini wrote: RT 4.0.16 ia acting up and it is resetting password after login. If you upgraded from RT 3.x to RT 4.0.16, please see the release notes for RT 4.0.17: http://blog.bestpractical.com/2013/08/rt-4017-released.html - Alex

[rt-users] [rt-announce] RT 4.0.17 released

2013-08-02 Thread Alex Vandiver
This release fixes an important regression in the upgrade script included in 4.0.14, 4.0.15, and 4.0.16. Attempting to upgrade from 3.x would skip key upgrade steps. New installs, and sites upgrading from within the 4.0.x series, are unaffected. Affected installations (i.e., who upgraded from

[rt-users] [rt-announce] RT 4.0.16 released

2013-07-29 Thread Alex Vandiver
This release fixes an important regression in the Shredder tool included in 4.0.14 and 4.0.15. Attempting to run the Shredder tool from the command line would fail with a compile-time error. http://download.bestpractical.com/pub/rt/release/rt-4.0.16.tar.gz

[rt-users] SOS:: many mysql processes are killing RAM, why?

2013-07-19 Thread Alex Decalli
Hi. I have RT 3.8 on mysql 5.1 on ubuntu 11.04. Why do I have many mysql processes they are bringing down RAM. check it out http://i1329.photobucket.com/albums/w556/samanka80/other/sql-mem_zps4c623183.jpg innodb_buffer_pool = 3G, 12G ram, autologoff disable, waiting time for mysql disable. The

Re: [rt-users] RT session cleanup - session table size

2013-07-15 Thread Alex Decalli
BIG NEWS:: solution discovered: I first hit this: sudo rt-clean-sessions --debug --older 1M and then: Mysql OPTIMIZE TABLE sessions; Now my session table is 1K :] On Fri, Jul 12, 2013 at 1:48 PM, Kristian Davies kristian.dav...@gmail.comwrote: On Sun, Jul 7, 2013 at 1:21 PM, Alex Decalli

Re: [rt-users] RT session cleanup - session table size

2013-07-08 Thread Alex Decalli
studying it and I know that this data on session table is really useless for future) On Mon, Jul 8, 2013 at 5:01 PM, Kevin Falcone falc...@bestpractical.comwrote: On Sun, Jul 07, 2013 at 02:21:52PM +0200, Alex Decalli wrote: Hello everybody I want to cleanup my session table

[rt-users] RT session cleanup - session table size

2013-07-07 Thread Alex Decalli
Hello everybody I want to cleanup my session table, it is already about 1 Gigabyte! I hit: me@myserver:~$ sudo rt-clean-sessions --debug --older 1M and it says: [Sun Jul 7 12:20:26 2013] [warning]: Use of uninitialized value $alogoff in multiplication (*) at /usr/sbin/rt-clean-sessions line

Re: [rt-users] Using fastCGI or not??

2013-07-05 Thread Alex Decalli
, Ruslan Zakirov r...@bestpractical.comwrote: On Thu, Jul 4, 2013 at 4:14 PM, Alex Decalli alexdecall...@gmail.comwrote: Hi. We already don't use fastCGI, I want to know will the response time of RT through web increases if we use it? I'd appreciate if you can send me a document that can explain

Re: [rt-users] Using fastCGI or not??

2013-07-05 Thread Alex Decalli
Oh my God, I think it doesn't use mod_perl either! Is it possible to work without them? I am doing this: dpkg -l | grep mod_perl And I have nothing! Is it the way I should check? On Fri, Jul 5, 2013 at 8:25 AM, Alex Decalli alexdecall...@gmail.comwrote: Apparently it is using mod_perl (I

Re: [rt-users] Using fastCGI or not??

2013-07-05 Thread Alex Decalli
...) And please tell me if I should ask it in separate message On Fri, Jul 5, 2013 at 10:11 AM, Dominic Hargreaves dominic.hargrea...@it.ox.ac.uk wrote: The package you're looking for is libapache2-mod-perl2. Cheers, Dominic. On Fri, Jul 05, 2013 at 08:44:28AM +0200, Alex Decalli wrote: Oh my God

Re: [rt-users] Using fastCGI or not??

2013-07-05 Thread Alex Decalli
recommend that you include Apache configuration snippets from /etc/request-tracker4. Dominic. On Fri, Jul 05, 2013 at 10:32:54AM +0200, Alex Decalli wrote: Thanks, apparently I got it: dpkg -l | grep libapache2-mod-perl2 ii libapache2-mod-perl2 2.0.4-7ubuntu1 Integration of perl

[rt-users] - Problem with Autologoff

2013-07-04 Thread Alex Decalli
Hello everyone :) I am new in RT. We have a server with ubuntu 11.04 and RT 3.8, I need to logout people who have ideal sessions... So I was reading about it and found out that I should put $AutoLogoff and set it, on the test server, I did this: *Set($AutoLogoff, 1);* Now it doesn't work, I mean

Re: [rt-users] - Problem with Autologoff

2013-07-04 Thread Alex Decalli
this, home page is also fine. I wonder why... Anybody has any idea about it?? On Thu, Jul 4, 2013 at 9:40 AM, Alex Decalli alexdecall...@gmail.comwrote: Hello everyone :) I am new in RT. We have a server with ubuntu 11.04 and RT 3.8, I need to logout people who have ideal sessions... So I

[rt-users] Using fastCGI or not??

2013-07-04 Thread Alex Decalli
Hi. We already don't use fastCGI, I want to know will the response time of RT through web increases if we use it? I'd appreciate if you can send me a document that can explain about it, I have been looking for it, and I don't find any answer :) Regards

[rt-users] [rt-announce] Security vulnerability in RT::Extension::MobileUI

2013-06-12 Thread Alex Vandiver
Two of the May 2013 security vulnerabilities also affect the MobileUI extension, which provides a mobile interface for RT versions 3.8.x. The extension was merged with core RT starting in version 4.0.0, and the respective vulnerabilies in RT 4.0.0 to 4.0.12 were fixed by the May 2013 patches and

[rt-users] Bizarre error message - RT 4.0.5

2013-06-05 Thread Alex Young
On viewing a ticket or the full ticket history I am receive an error message: Bizarre copy of UNKNOWN in sassign at /opt/rt4/share/html/Ticket/Elements/ShowMessageStanza line 95. Looks like the transaction contains a massive amount of data a user pasted into the ticket. I have a search

Re: [rt-users] RT::Authen::ExternalAuth extension loading issue

2013-05-09 Thread Alex Vandiver
that. I suspect that you don't have all of the dependencies for RT::Authen::ExternalAuth installed. - Alex -- RT Training in Seattle, June 19-20: http://bestpractical.com/training

Re: [rt-users] Default queue and the correspondence address.

2013-05-09 Thread Alex Vandiver
unable to find why this is happening. Look at your incoming mail aliases. The --queue option to rt-mailgate controls where tickets are created. - Alex -- RT Training in Seattle, June 19-20: http://bestpractical.com/training

Re: [rt-users] MessageBoxRichText and Internet Explorer 10.

2013-04-04 Thread Alex Vandiver
On Thu, 2013-04-04 at 12:01 -0700, speeder305 wrote: I also have the same problem. Compatibility mode cannot be enabled. Please test 4.0.11rc2, released yesterday. - Alex On Wed, 2013-04-03 at 09:32 -0400, Kevin Falcone wrote: RT 4.0.11rc2 is now available for testing. http

[rt-users] [rt-announce] Security vulnerability in Perl

2013-03-05 Thread Alex Vandiver
This is a notification of a security vulnerability, not of RT, but of perl itself. That vulnerability, CVE-2013-1667, affects all production versions of perl from 5.8.2 to 5.16.x. From perl5-porters: In order to prevent an algorithmic complexity attack against its hashing mechanism,

Re: [rt-users] Extra new-lines in emails from RT

2013-02-21 Thread Alex Vandiver
in 4.0.9. We'll see about going back and adding first in versions to some of the docs on the options. - Alex -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T

Re: [rt-users] MessageBoxRichText and Internet Explorer 10.

2013-02-20 Thread Alex Young
I have random layout issues in IE10, but the text editor works fine if I click on the box in the top right to expand the menu. Just tried RT with IE10 Compatibility View enabled. Fixed the layout issues, but broke the text editor just as in your screen shot. Looks like you may need to run it

[rt-users] Update DueDate on CF modification

2013-02-15 Thread Alex Young
Hi. I'm using RT 4.0.5. I am trying to update the DueDate field with the contents of a custom field with the datetime content. IT works fine on creation of the ticket if I set the condition to On Transaction or On Create but it doesn't update the DueDate field if the CF is modified later. Any

Re: [rt-users] [SOLVED] rt-crontool broken in 4.0.10

2013-02-14 Thread Alex Vandiver
of the commit in git, as Lars Bräuer l...@mpexnet.de ? - Alex -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T

Re: [rt-users] RT repo packages

2013-02-07 Thread Alex Vandiver
://bugzilla.redhat.com/show_bug.cgi?id=665096 - Alex -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T

Re: [rt-users] Full text indexing failure (invalid byte sequence for encoding UTF8)

2013-02-01 Thread Alex Vandiver
about not trusting emails which claim to be utf-8, which prevents the bad data from getting in in the first place, which is the likely cause here, and which older Pg allowed. - Alex

Re: [rt-users] Full text index with MySQL 5.6

2012-12-12 Thread Alex Vandiver
into implementing support for it. But as of now, 5.0 or 5.1 with Sphinx is the only solution on MySQL. - Alex We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Full text index with MySQL 5.6

2012-12-12 Thread Alex Vandiver
the %FullTextSearch documentation in RT_Config.pm. Is there a simple way to migrate from mySQL to postgres? Not currently. There are community-created tools that attempt it, and we've been working with a few clients on a more robust solution; we expect that it will ship with RT 4.2. - Alex

[rt-users] howto make a non-privileged user able to only view articles

2012-11-22 Thread Alex Rhys-Hurn
Hello,Is it even possible to allow a non-privileged user to view only articles in a specific class?If so any pointers?Many thanks,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke We're hiring

[rt-users] MakeClicky modofies file names in tickets

2012-10-30 Thread Alex Young
Hi, Does anyone know a simple method for the MakeClicky function to only add [Lookup Host] into a ticket when it is a legitimate FQDN? When people put a filename like C:\programfiles\someprogram\someprogram.exe.config it decides that someprogram.exe part is a domain and needs the [Lookup

[rt-users] [rt-announce] Security vulnerabilities in RT

2012-10-25 Thread Alex Vandiver
for single-incident support; please contact us at sa...@bestpractical.com for more information. - Alex signature.asc Description: This is a digitally signed message part ___ rt-announce mailing list rt-annou...@lists.bestpractical.com http

[rt-users] [rt-announce] RT 4.0.8 Released

2012-10-25 Thread Alex Vandiver
changelog is available from git by running git log rt-4.0.7..rt-4.0.8 or visiting https://github.com/bestpractical/rt/compare/rt-4.0.7...rt-4.0.8 - Alex ___ rt-announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin

[rt-users] [rt-announce] RT 3.8.15 Released

2012-10-25 Thread Alex Vandiver
. - Alex ___ rt-announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're

[rt-users] [rt-announce] RTFM 2.4.5 Released

2012-10-25 Thread Alex Vandiver
RTFM-2.4.5.tar.gz.asc This release resolves CVE-2012-4731. - Alex ___ rt-announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce Final RT training for 2012 in Atlanta, GA

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-19 Thread Alex Vandiver
On Wed, 2012-10-17 at 15:21 -0500, Alex Hanselka wrote: Ah I should have included this in the first place! I am using Scientific Linux 6.3 (RHEL repack thing) and the latest RT, 4.0.7. SELinux is disabled in this case. The owner and group of mason-data is set to my webserver user. rt

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-19 Thread Alex Hanselka
On 2012-10-19 11:59, Alex Vandiver wrote: You might be able to get some enlightenment through strace'ing the process, but your failure mode doesn't ring any bells to me. What was your configure line, out of curiosity? - Alex Thank you for your response! Upon strace-ing the file

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-19 Thread Alex Vandiver
On Fri, 2012-10-19 at 12:21 -0500, Alex Hanselka wrote: Upon strace-ing the file, it seems to have a lot of issues with (No such file or directory) errors. I assume this is because it searches for the files and the first places it tries are wrong? Correct, those are expected as perl searches

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-19 Thread Alex Hanselka
On 2012-10-19 13:32, Alex Vandiver wrote: On Fri, 2012-10-19 at 12:21 -0500, Alex Hanselka wrote: I also see a bunch of Inappropriate ioctl for device. I can provide a pastebin of the strace if necessary. The ioctl error is somewhat more surprising. Seeing a pastebin of the strace might

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-19 Thread Alex Vandiver
On Fri, 2012-10-19 at 14:25 -0500, Alex Hanselka wrote: You can find that at http://darkdna.net/strace.txt Was this from before or after the patch? I don't see any of the expected calls to bind or listen there, which is the problem the patch was meant to address. Can you strace the spawn-fcgi

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-19 Thread Alex Hanselka
On 2012-10-19 14:48, Alex Vandiver wrote: On Fri, 2012-10-19 at 14:25 -0500, Alex Hanselka wrote: You can find that at http://darkdna.net/strace.txt Was this from before or after the patch? I don't see any of the expected calls to bind or listen there, which is the problem the patch

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-19 Thread Alex Hanselka
On 2012-10-19 14:54, Alex Hanselka wrote: On 2012-10-19 14:48, Alex Vandiver wrote: On Fri, 2012-10-19 at 14:25 -0500, Alex Hanselka wrote: You can find that at http://darkdna.net/strace.txt Was this from before or after the patch? I don't see any of the expected calls to bind or listen

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-19 Thread Alex Vandiver
On Fri, 2012-10-19 at 14:59 -0500, Alex Hanselka wrote: I lied! I misapplied that patch! I feel stupid and now it is recorded for all time in the archives. In any case, the rt-server.fcgi works now by itself, but spawn-fcgi still fails to spawn a persistent process. Glad to hear that half

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-19 Thread Alex Hanselka
On 2012-10-19 15:06, Alex Vandiver wrote: On Fri, 2012-10-19 at 14:59 -0500, Alex Hanselka wrote: I lied! I misapplied that patch! I feel stupid and now it is recorded for all time in the archives. In any case, the rt-server.fcgi works now by itself, but spawn-fcgi still fails to spawn

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-19 Thread Alex Vandiver
On Fri, 2012-10-19 at 15:13 -0500, Alex Hanselka wrote: I can! http://darkdna.net/spawn-fcgi.7021.txt and http://darkdna.net/spawn-fcgi.7022.txt. spawn-fcgi is redirecting stdout and stderr to /dev/null, which is hiding the helpful error message we're printing about /opt/rt4/var/log/rt.log

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-19 Thread Alex Hanselka
On 2012-10-19 15:25, Alex Vandiver wrote: On Fri, 2012-10-19 at 15:13 -0500, Alex Hanselka wrote: I can! http://darkdna.net/spawn-fcgi.7021.txt and http://darkdna.net/spawn-fcgi.7022.txt. spawn-fcgi is redirecting stdout and stderr to /dev/null, which is hiding the helpful error message we're

Re: [rt-users] time worked etc display in hours by default?

2012-10-18 Thread Alex Young
. Thanks, Alex From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: 18 October 2012 03:11 To: RT User List Subject: Re: [rt-users] time worked etc display in hours by default? Alex, I had a customer

Re: [rt-users] time worked etc display in hours by default?

2012-10-17 Thread Alex Young
to just display in hours, rather than weeks? As a week to us is 5 days, 9am-5pm the weeks aren't really relevant. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 16 October 2012 16:49 To: rt-users

Re: [rt-users] spawn-fcgi and rt-server.fcgi fail

2012-10-17 Thread Alex Hanselka
regardless of port. Is there anywhere other than mason-data where I should check permissions? Also, I should add that my webserver user is in the rt group as suggested in the security doc. Alex On 2012-10-17 15:10, Mike James wrote: The usual questions - what os, version of RT? Suggestions

[rt-users] time worked etc display in hours by default?

2012-10-16 Thread Alex Young
Is it possible to set all times to display in hours, rather than minutes? We have some tickets with thousands of minutes each, and it would be much more useful to see search results as hours. Any idea if it's possible in RT 4.0.5? A search hasn't turned up anything useful. Thanks.

Re: [rt-users] postgres 9.2.1, RT 4.0.5 - RT couldn't connect to database

2012-10-16 Thread Alex Vandiver
. - Alex Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs

Re: [rt-users] RT4.0.6 Unknown encoding in received emails

2012-10-12 Thread Alex Vandiver
in question, and see if it can be altered to provide the standard name for the character set. - Alex Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Updating parent tickets with time fields

2012-10-04 Thread Alex Young
strange to me, as time entered with no comment adds the time correctly. Thanks, Alex From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: 02 October 2012 04:22 To: RT User List Subject: Re: [rt-users] Updating

[rt-users] Updating parent tickets with time fields

2012-10-01 Thread Alex Young
I have very slightly modified the AutoUpdate Parents with TimeWorked script (http://requesttracker.wikia.com/wiki/AutoUpdate_Parents_with_TImeWorked ) to also update Time Estimated and Time Left. Everything works fine, except it doesn't update the parent ticket if you put any time values in

[rt-users] clone ticket- disabling cloning of some fields RT4.0.5

2012-09-21 Thread Alex Young
Is it possible to disable cloning of the time worked, time estimated, timeleft, priority, owner etc when clicking the 'create' link on a ticket without editing the Create.html page? I saw a patch was submitted for 3.8.x in 2009 to make this a configurable option, but it looks like it didn't make

Re: [rt-users] clone ticket- disabling cloning of some fields RT4.0.5

2012-09-21 Thread Alex Young
Thanks, just what I needed. -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: 21 September 2012 12:49 To: Alex Young Cc: rt-users@lists.bestpractical.com Subject: Re: clone ticket- disabling cloning of some fields RT4.0.5 Am 21.09.2012 13:01, schrieb Alex Young

[rt-users] Mandatory fields per queue

2012-08-30 Thread Alex Young
Anyone know if it is possible to set mandatory fields on a per-queue basis for RT 4.0.5? I looked at the MandatoryFields extension (http://search.cpan.org/dist/RT-Extension-MandatoryFields/), but it seems to be an all-or-nothing solution for the whole of RT, and not per-queue.

Re: [rt-users] Adding additional WHOIS searches to RT - Nominet

2012-08-08 Thread Alex Young
@lists.bestpractical.com Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet On Sun, Aug 05, 2012 at 10:24:13AM +0100, Alex Young wrote: Hi Kevin, I'm using RT 4.0.5 and RTIR 3.0.0rc1. Shouldn't it pick the override up from the RT_SiteConfig.pm file? I looked

Re: [rt-users] Adding additional WHOIS searches to RT - Nominet

2012-08-05 Thread Alex Young
-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: 31 July 2012 17:18 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet On Mon, Jul 23, 2012 at 10:56:59AM +0100, Alex Young wrote: My RT_SiteConfig.pm: Set($whois, { 6

[rt-users] [rt-announce] Security vulnerabilities in three commonly deployed RT extensions

2012-07-25 Thread Alex Vandiver
will provide discounted pricing for single-incident support; please contact us at sa...@bestpractical.com for more information. - Alex signature.asc Description: This is a digitally signed message part ___ rt-announce mailing list rt-annou

[rt-users] Limit Owner dropdown to only privileged users

2012-07-24 Thread Alex Dyas
? Alternatively, how do I prevent auto creation of unprivileged users? I don't really see the point of users being created automatically when people email in. Thanks, Alex -- View this message in context: http://old.nabble.com/Limit-Owner-dropdown-to-only-privileged-users-tp34203861p34203861.html Sent from

Re: [rt-users] Limit Owner dropdown to only privileged users

2012-07-24 Thread Alex Dyas
Scotto, Izz, Thanks, as you both suggested I have reviewed my group privileges and indeed 'Everyone' has OwnTicket checked. Fixed! Thanks! Alex On 24/07/12 16:13, Scotto Alberto wrote: Take a look at the rights you assigned to the group Everyone You may have granted the OwnTicket right

Re: [rt-users] RT Squish/JS.pm error in RT 4.0.5

2012-07-23 Thread Alex Young
Anyone have any further thoughts on this? Thanks. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young Sent: 17 July 2012 11:06 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Squish

Re: [rt-users] Adding additional WHOIS searches to RT - Nominet

2012-07-23 Thread Alex Young
Sent: 25 June 2012 23:13 To: Alex Young Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet On Mon, Jun 25, 2012 at 8:35 PM, Alex Young alexyo...@housingpartners.co.uk wrote: Is it possible to add additional WHOIS server providers into RT

Re: [rt-users] RT Squish/JS.pm error in RT 4.0.5

2012-07-17 Thread Alex Young
...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: 16 July 2012 20:02 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Squish/JS.pm error in RT 4.0.5 On 07/16/2012 09:30 AM, Alex Young wrote: Users keep receiving an error randomly while

[rt-users] RT Squish/JS.pm error in RT 4.0.5

2012-07-16 Thread Alex Young
Users keep receiving an error randomly while using RT 4.0.5: Bad file descriptor saving STDOUT at /opt/rt4/sbin/../lib/RT/Squish/JS.pm line 113 Anyone else seeing this error or know how to fix it? Thanks.

[rt-users] Adding additional WHOIS searches to RT - Nominet

2012-06-25 Thread Alex Young
adding new address and details within the RTIR config, but it doesn't seem to work. Any ideas how to get this working with their WHOIS server? Thanks, Alex

[rt-users] Help with Rich Text Editor

2012-06-03 Thread Alex Rhys-Hurn
can I troubleshoot this?Help appreciated, many thanks,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke

[rt-users] [rt-announce] RT 3.8.13 Released

2012-05-30 Thread Alex Vandiver
and mod_perl = 2.0.4. A complete changelog is available from git by running: git log rt-3.8.12..rt-3.8.13 - Alex signature.asc Description: This is a digitally signed message part ___ rt-announce mailing list rt-annou...@lists.bestpractical.com http

Re: [rt-users] Creating Search Results Bookmark w/o CSRF Warning

2012-05-30 Thread Alex Vandiver
On Wed, 2012-05-30 at 12:14 -0700, Chris Hiestand wrote: Ah, that was my mistake. Are write GET parameters removed in RT 4? Nope. - Alex

Re: [rt-users] Another email problem with 3.8.12

2012-05-27 Thread Alex Vandiver
threaded: no forked: yes (variable process count) OK, that confirms what we believed to be the circumstances necessary: 1) RT 3.8.x 2) mod_perl = 2.0.4 3) prefork MPM 4) SetHandler perl-script - Alex

Re: [rt-users] Another email problem with 3.8.12

2012-05-25 Thread Alex Vandiver
On Fri, 2012-05-25 at 18:31 +0300, Kim B. Heino wrote: I tried to run 3.8.12 with b7a5a53 patch on RHEL5 system. Outgoing emails work, but incoming doesn't. I see this on my maillog: Please show us your Apache and RT configuration, with passwords redacted as necessary. - Alex

Re: [rt-users] Another email problem with 3.8.12

2012-05-25 Thread Alex Vandiver
/opt/rt3 Then restart Apache (a full stop+start will likely be necessary) and report back if that resolves your issue. Regardless, I'd also be curious to know what version of mod_perl you're running (check your error logs on Apache startup), and the output of `apache2 -V` - Alex

[rt-users] [rt-announce] Bugfix for security patch on mod_perl

2012-05-24 Thread Alex Vandiver
On Tue, 2012-05-22 at 10:34 -0400, Alex Vandiver wrote: Internal audits of the RT codebase have uncovered a number of security vulnerabilities in RT. We are releasing versions 3.8.12 and 4.0.6 to resolve these vulnerabilities, as well as patches which apply atop all released versions of 3.8

Re: [rt-users] Creating Search Results Bookmark w/o CSRF Warning

2012-05-24 Thread Alex Vandiver
::IsCompCSRFWhitelisted function to include additional logic, if you have more complex restrictions that you need to apply. - Alex

Re: [rt-users] emails on ticket updates not being sent in 4.0.6

2012-05-23 Thread Alex Vandiver
are unaffected. We also do not believe 4.0.6 or 4.0.x + security patches are affected. - Alex

[rt-users] [rt-announce] Security vulnerabilities in RT

2012-05-22 Thread Alex Vandiver
in the tarball contains instructions for applying the patches. If you need help resolving this issue locally, we will provide discounted pricing for single-incident support; please contact us at sa...@bestpractical.com for more information. - Alex signature.asc Description: This is a digitally

[rt-users] [rt-announce] RT 3.8.12 Released - Security Release

2012-05-22 Thread Alex Vandiver
. * Upgrade prototype.js to version 1.7, for compatibility with google charts. * Remove ie7.js, which is no longer used. * Ensure that TransactionBatch scripts are only run once. A complete changelog is available from git by running: git log rt-3.8.11..rt-3.8.12 - Alex signature.asc

[rt-users] [rt-announce] RT 4.0.6 Released - Security Release

2012-05-22 Thread Alex Vandiver
URI dependency to ensure utf8 URLs are correclty generated in Dashboard emails. * Permit bdo and language attributes when scrubbing HTML. A complete changelog is available from git by running: git log rt-4.0.5..rt-4.0.6 - Alex signature.asc Description: This is a digitally signed message

Re: [rt-users] [rt-announce] Security vulnerabilities in RT

2012-05-22 Thread Alex Vandiver
On Tue, 2012-05-22 at 10:34 -0400, Alex Vandiver wrote: In addition to releasing RT versions 3.8.12 and 4.0.6 which address these issues, we have also collected patches for all releases of 3.8 and 4.0 into a distribution available for download at this link: http://download.bestpractical.com

[rt-users] Rich Text Formatting in Articles Rt 4.0.2

2012-05-08 Thread Alex Rhys-Hurn
to do '''bold ''' wikitext formatting and they say they would prefer the menu bar.Any help appreciated, and thanks in advance,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke

[rt-users] Query to usein dashboard for timeworked

2012-05-08 Thread Alex Rhys-Hurn
should get output that says something like queue = queuenametimeworked (for all tickets, totalled) since 1st of current month = xx minutesI will then make a saved search and use a dashboard notification to send that around.Is what i am asking even possible?Many thanks, Alex-- Alex Rhys-Hurn | ITworX

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