override as a callback
instead, which will simplify future upgrades.
- Alex
the attached patch, which will be in 4.2.1.
- Alex
From e8277894b339bf12dce1ca1f8b6d5a8fb5eb20de Mon Sep 17 00:00:00 2001
From: Alex Vandiver ale...@bestpractical.com
Date: Fri, 11 Oct 2013 15:14:46 -0400
Subject: [PATCH] Insert hidden name=value input after button, not inside of it
jQuery's .append
/sbin/../lib/RT/Scrips.pm:237)
This is caused by a failure of a template to compile. Look at the
template on scrip #15, and check that it has no compilation errors
displayed at the top.
We now have a branch that will log this category of error with a more
explicit message.
- Alex
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://github.com/bestpractical/rt/commit/b4517c1.patch and verify that
it solves the problem. You'll need to drop the database before
re-running the web-based installer.
- Alex
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professional support from the folks who built RT, drop us a line at
cont...@bestpractical.com.
- Alex Vandiver, for Best Practical
* Much improved reporting via search result charting
- Multiple group by and statistic calculations in a table
- Time statistics such as average, minimum
/000-default:
Can't locate Symbol/Global/Name.pm in @INC
RT 4.2 has additional dependencies that RT 4.0 does not. You skipped
step 3 (`make testdeps`) of the upgrade steps in README:
http://bestpractical.com/docs/rt/4.2.0/README
- Alex
--
RT Training in New York, October 8th and 9th: http
with mod_fcgi
or mod_fastcgi is probably easier than upgrading mod_perl.
- Alex
--
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downgrading Encode to version 2.52.
- Alex
--
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:53 PM, Ruslan Zakirov r...@bestpractical.comwrote:
Hi,
These are not RT tables, these are not mysql special tables. Google says
that pbc* are from Power Builder app. Ask on power builder forums.
On Mon, Sep 2, 2013 at 4:30 PM, Alex Decalli alexdecall...@gmail.comwrote:
Hi RT-players
Does
Ok, found this:
https://kb.asconline.com/powerseller/index.php?article=379
and this:
http://www.sybase.com/detail?id=42412
BUT does anybody else have such these tables? Or it's just us? can you look
into your databases and help me? I'd be thankful. :)
On Tue, Sep 10, 2013 at 10:46 AM, Alex
in RT 4.2.0 is included below. Many
of the new features will also be described and demoed in a series of
blog posts on http://blog.bestpractical.com/ in the coming weeks.
- Alex Vandiver, for Best Practical
* Much improved reporting via search result charting
- Multiple group
Hi RT-players
Does anybody know what are these tables in RT database starting with pbcat,
like pbcatcol, pbcatedt and ...? Someone says:
As far as I know, those are tables PB uses and are not to be directly
modfied by a user. I'm in PB 9 but from the help using PBCatalogOwner DBParm
parameter:
documentation of
tables, please let me know if you know any place I can go and find them
Thanks.
Alex
, Joop jvdw...@xs4all.nl wrote:
Alex Decalli wrote:
Hi everybody!
I DO need description and information about tables in RT. For example,
what does pbcattbl table do, for what the field pbt_owner in that is
used, which modules are using which tables, what is connected to what
Would you please tell me how to do this? I used instmodsh to list these
packages, I do know that I don't have some packages and honestly, I am not
programmer (but I know general stuff) and also am new in RT, for example I
don't know how to look into RT packages...
For example, I had this error:
all
Alex
I just found out that RT time is not sync. I got it from RT log file, it is
2 hours late, I am not sure why, my server time is correct (by command
date) people say it might be because of mod_perl, can it be possibly the
reason I can't login to RT?
On Wed, Aug 21, 2013 at 9:39 AM, Alex Decalli
Ok, found the problem but really didn't know how to fix, so have to reset
password...
UPDATE Users SET Password=ENCRYPT('password','SA') WHERE Name='root';
It is the password encryption method, it is changed.
Any comments?
On Wed, Aug 21, 2013 at 11:34 AM, Alex Decalli alexdecall
::Deep
Test::NoWarnings
Test::Tester
Thanks
Alex
On Sun, 2013-08-04 at 03:38 +0530, Arun ragini wrote:
RT 4.0.16 ia acting up and it is resetting password after login.
If you upgraded from RT 3.x to RT 4.0.16, please see the release notes
for RT 4.0.17:
http://blog.bestpractical.com/2013/08/rt-4017-released.html
- Alex
This release fixes an important regression in the upgrade script
included in 4.0.14, 4.0.15, and 4.0.16. Attempting to upgrade from 3.x
would skip key upgrade steps. New installs, and sites upgrading from
within the 4.0.x series, are unaffected.
Affected installations (i.e., who upgraded from
This release fixes an important regression in the Shredder tool included
in 4.0.14 and 4.0.15. Attempting to run the Shredder tool from the
command line would fail with a compile-time error.
http://download.bestpractical.com/pub/rt/release/rt-4.0.16.tar.gz
Hi.
I have RT 3.8 on mysql 5.1 on ubuntu 11.04. Why do I have many mysql
processes they are bringing down RAM.
check it out
http://i1329.photobucket.com/albums/w556/samanka80/other/sql-mem_zps4c623183.jpg
innodb_buffer_pool = 3G, 12G ram, autologoff disable, waiting time for
mysql disable. The
BIG NEWS:: solution discovered:
I first hit this:
sudo rt-clean-sessions --debug --older 1M
and then:
Mysql OPTIMIZE TABLE sessions;
Now my session table is 1K :]
On Fri, Jul 12, 2013 at 1:48 PM, Kristian Davies
kristian.dav...@gmail.comwrote:
On Sun, Jul 7, 2013 at 1:21 PM, Alex Decalli
studying it and I know that this data on session table
is really useless for future)
On Mon, Jul 8, 2013 at 5:01 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Sun, Jul 07, 2013 at 02:21:52PM +0200, Alex Decalli wrote:
Hello everybody
I want to cleanup my session table
Hello everybody
I want to cleanup my session table, it is already about 1 Gigabyte! I hit:
me@myserver:~$ sudo rt-clean-sessions --debug --older 1M
and it says:
[Sun Jul 7 12:20:26 2013] [warning]: Use of uninitialized value $alogoff
in multiplication (*) at /usr/sbin/rt-clean-sessions line
, Ruslan Zakirov r...@bestpractical.comwrote:
On Thu, Jul 4, 2013 at 4:14 PM, Alex Decalli alexdecall...@gmail.comwrote:
Hi.
We already don't use fastCGI, I want to know will the response time of RT
through web increases if we use it? I'd appreciate if you can send me a
document that can explain
Oh my God, I think it doesn't use mod_perl either! Is it possible to work
without them? I am doing this:
dpkg -l | grep mod_perl
And I have nothing! Is it the way I should check?
On Fri, Jul 5, 2013 at 8:25 AM, Alex Decalli alexdecall...@gmail.comwrote:
Apparently it is using mod_perl (I
...)
And please tell me if I should ask it in separate message
On Fri, Jul 5, 2013 at 10:11 AM, Dominic Hargreaves
dominic.hargrea...@it.ox.ac.uk wrote:
The package you're looking for is libapache2-mod-perl2.
Cheers,
Dominic.
On Fri, Jul 05, 2013 at 08:44:28AM +0200, Alex Decalli wrote:
Oh my God
recommend that you include Apache configuration
snippets from /etc/request-tracker4.
Dominic.
On Fri, Jul 05, 2013 at 10:32:54AM +0200, Alex Decalli wrote:
Thanks, apparently I got it:
dpkg -l | grep libapache2-mod-perl2
ii libapache2-mod-perl2 2.0.4-7ubuntu1
Integration of perl
Hello everyone :)
I am new in RT. We have a server with ubuntu 11.04 and RT 3.8, I need to
logout people who have ideal sessions... So I was reading about it and
found out that I should put $AutoLogoff and set it, on the test server, I
did this:
*Set($AutoLogoff, 1);*
Now it doesn't work, I mean
this, home page is also fine. I wonder why... Anybody has
any idea about it??
On Thu, Jul 4, 2013 at 9:40 AM, Alex Decalli alexdecall...@gmail.comwrote:
Hello everyone :)
I am new in RT. We have a server with ubuntu 11.04 and RT 3.8, I need to
logout people who have ideal sessions... So I
Hi.
We already don't use fastCGI, I want to know will the response time of RT
through web increases if we use it? I'd appreciate if you can send me a
document that can explain about it, I have been looking for it, and I don't
find any answer :)
Regards
Two of the May 2013 security vulnerabilities also affect the MobileUI
extension, which provides a mobile interface for RT versions 3.8.x. The
extension was merged with core RT starting in version 4.0.0, and the
respective vulnerabilies in RT 4.0.0 to 4.0.12 were fixed by the May
2013 patches and
On viewing a ticket or the full ticket history I am receive an error
message:
Bizarre copy of UNKNOWN in sassign at
/opt/rt4/share/html/Ticket/Elements/ShowMessageStanza line 95.
Looks like the transaction contains a massive amount of data a user
pasted into the ticket. I have a search
that.
I suspect that you don't have all of the dependencies for
RT::Authen::ExternalAuth installed.
- Alex
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
unable to find why this is
happening.
Look at your incoming mail aliases. The --queue option to rt-mailgate
controls where tickets are created.
- Alex
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
On Thu, 2013-04-04 at 12:01 -0700, speeder305 wrote:
I also have the same problem. Compatibility mode cannot be enabled.
Please test 4.0.11rc2, released yesterday.
- Alex
On Wed, 2013-04-03 at 09:32 -0400, Kevin Falcone wrote:
RT 4.0.11rc2 is now available for testing.
http
This is a notification of a security vulnerability, not of RT, but of
perl itself. That vulnerability, CVE-2013-1667, affects all production
versions of perl from 5.8.2 to 5.16.x.
From perl5-porters:
In order to prevent an algorithmic complexity attack against its
hashing mechanism,
in 4.0.9. We'll see about going back and adding
first in versions to some of the docs on the options.
- Alex
--
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http://bestpractical.com/services/training.html
Help improve RT by taking our user survey:
https://www.surveymonkey.com/s/N23JW9T
I have random layout issues in IE10, but the text editor works fine if I
click on the box in the top right to expand the menu.
Just tried RT with IE10 Compatibility View enabled. Fixed the layout
issues, but broke the text editor just as in your screen shot.
Looks like you may need to run it
Hi. I'm using RT 4.0.5. I am trying to update the DueDate field with the
contents of a custom field with the datetime content. IT works fine on
creation of the ticket if I set the condition to On Transaction or On
Create but it doesn't update the DueDate field if the CF is modified
later. Any
of the commit in git, as Lars Bräuer l...@mpexnet.de ?
- Alex
--
RT training in Amsterdam, March 20-21:
http://bestpractical.com/services/training.html
Help improve RT by taking our user survey:
https://www.surveymonkey.com/s/N23JW9T
://bugzilla.redhat.com/show_bug.cgi?id=665096
- Alex
--
Help improve RT by taking our user survey:
https://www.surveymonkey.com/s/N23JW9T
about not
trusting emails which claim to be utf-8, which prevents the bad data
from getting in in the first place, which is the likely cause here, and
which older Pg allowed.
- Alex
into implementing
support for it. But as of now, 5.0 or 5.1 with Sphinx is the only
solution on MySQL.
- Alex
We're hiring! http://bestpractical.com/jobs
the %FullTextSearch
documentation in RT_Config.pm.
Is there a simple way to migrate from mySQL to postgres?
Not currently. There are community-created tools that attempt it, and
we've been working with a few clients on a more robust solution; we
expect that it will ship with RT 4.2.
- Alex
Hello,Is it even possible to allow a non-privileged user to view only articles in a specific class?If so any pointers?Many thanks,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke
We're hiring
Hi,
Does anyone know a simple method for the MakeClicky function to
only add [Lookup Host] into a ticket when it is a legitimate FQDN?
When people put a filename like
C:\programfiles\someprogram\someprogram.exe.config it decides that
someprogram.exe part is a domain and needs the [Lookup
for single-incident support; please contact us at
sa...@bestpractical.com for more information.
- Alex
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changelog is available from git by running
git log rt-4.0.7..rt-4.0.8
or visiting
https://github.com/bestpractical/rt/compare/rt-4.0.7...rt-4.0.8
- Alex
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- Alex
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Final RT training for 2012 in Atlanta, GA - October 23 24
http://bestpractical.com/training
We're
RTFM-2.4.5.tar.gz.asc
This release resolves CVE-2012-4731.
- Alex
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On Wed, 2012-10-17 at 15:21 -0500, Alex Hanselka wrote:
Ah I should have included this in the first place! I am using
Scientific Linux 6.3 (RHEL repack thing) and the latest RT, 4.0.7.
SELinux is disabled in this case. The owner and group of mason-data is
set to my webserver user. rt
On 2012-10-19 11:59, Alex Vandiver wrote:
You might be able to get some enlightenment through strace'ing the
process, but your failure mode doesn't ring any bells to me. What
was
your configure line, out of curiosity?
- Alex
Thank you for your response!
Upon strace-ing the file
On Fri, 2012-10-19 at 12:21 -0500, Alex Hanselka wrote:
Upon strace-ing the file, it seems to have a lot of issues with (No
such file or directory) errors. I assume this is because it searches
for the files and the first places it tries are wrong?
Correct, those are expected as perl searches
On 2012-10-19 13:32, Alex Vandiver wrote:
On Fri, 2012-10-19 at 12:21 -0500, Alex Hanselka wrote:
I also see a bunch of Inappropriate ioctl for device. I can
provide
a pastebin of the strace if necessary.
The ioctl error is somewhat more surprising. Seeing a pastebin of
the
strace might
On Fri, 2012-10-19 at 14:25 -0500, Alex Hanselka wrote:
You can find that at http://darkdna.net/strace.txt
Was this from before or after the patch? I don't see any of the
expected calls to bind or listen there, which is the problem the patch
was meant to address. Can you strace the spawn-fcgi
On 2012-10-19 14:48, Alex Vandiver wrote:
On Fri, 2012-10-19 at 14:25 -0500, Alex Hanselka wrote:
You can find that at http://darkdna.net/strace.txt
Was this from before or after the patch? I don't see any of the
expected calls to bind or listen there, which is the problem the
patch
On 2012-10-19 14:54, Alex Hanselka wrote:
On 2012-10-19 14:48, Alex Vandiver wrote:
On Fri, 2012-10-19 at 14:25 -0500, Alex Hanselka wrote:
You can find that at http://darkdna.net/strace.txt
Was this from before or after the patch? I don't see any of the
expected calls to bind or listen
On Fri, 2012-10-19 at 14:59 -0500, Alex Hanselka wrote:
I lied! I misapplied that patch! I feel stupid and now it is recorded
for all time in the archives. In any case, the rt-server.fcgi works now
by itself, but spawn-fcgi still fails to spawn a persistent process.
Glad to hear that half
On 2012-10-19 15:06, Alex Vandiver wrote:
On Fri, 2012-10-19 at 14:59 -0500, Alex Hanselka wrote:
I lied! I misapplied that patch! I feel stupid and now it is
recorded
for all time in the archives. In any case, the rt-server.fcgi works
now
by itself, but spawn-fcgi still fails to spawn
On Fri, 2012-10-19 at 15:13 -0500, Alex Hanselka wrote:
I can! http://darkdna.net/spawn-fcgi.7021.txt and
http://darkdna.net/spawn-fcgi.7022.txt.
spawn-fcgi is redirecting stdout and stderr to /dev/null, which is
hiding the helpful error message we're printing
about /opt/rt4/var/log/rt.log
On 2012-10-19 15:25, Alex Vandiver wrote:
On Fri, 2012-10-19 at 15:13 -0500, Alex Hanselka wrote:
I can! http://darkdna.net/spawn-fcgi.7021.txt and
http://darkdna.net/spawn-fcgi.7022.txt.
spawn-fcgi is redirecting stdout and stderr to /dev/null, which is
hiding the helpful error message we're
.
Thanks,
Alex
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: 18 October 2012 03:11
To: RT User List
Subject: Re: [rt-users] time worked etc display in hours by default?
Alex,
I had a customer
to just display in hours, rather than weeks? As a
week to us is 5 days, 9am-5pm the weeks aren't really relevant.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex
Young
Sent: 16 October 2012 16:49
To: rt-users
regardless of port. Is there anywhere other than
mason-data where I should check permissions? Also, I should add that my
webserver user is in the rt group as suggested in the security doc.
Alex
On 2012-10-17 15:10, Mike James wrote:
The usual questions - what os, version of RT? Suggestions
Is it possible to set all times to display in hours, rather than
minutes? We have some tickets with thousands of minutes each, and it
would be much more useful to see search results as hours. Any idea if
it's possible in RT 4.0.5?
A search hasn't turned up anything useful.
Thanks.
.
- Alex
Final RT training for 2012 in Atlanta, GA - October 23 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
in question, and see if it can be altered to provide the standard name
for the character set.
- Alex
Final RT training for 2012 in Atlanta, GA - October 23 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
strange to me, as time entered with no comment adds the time
correctly.
Thanks,
Alex
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: 02 October 2012 04:22
To: RT User List
Subject: Re: [rt-users] Updating
I have very slightly modified the AutoUpdate Parents with TimeWorked
script
(http://requesttracker.wikia.com/wiki/AutoUpdate_Parents_with_TImeWorked
) to also update Time Estimated and Time Left.
Everything works fine, except it doesn't update the parent ticket if you
put any time values in
Is it possible to disable cloning of the time worked, time estimated,
timeleft, priority, owner etc when clicking the 'create' link on a
ticket without editing the Create.html page?
I saw a patch was submitted for 3.8.x in 2009 to make this a
configurable option, but it looks like it didn't make
Thanks, just what I needed.
-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de]
Sent: 21 September 2012 12:49
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: clone ticket- disabling cloning of some fields RT4.0.5
Am 21.09.2012 13:01, schrieb Alex Young
Anyone know if it is possible to set mandatory fields on a per-queue
basis for RT 4.0.5?
I looked at the MandatoryFields extension
(http://search.cpan.org/dist/RT-Extension-MandatoryFields/), but it
seems to be an all-or-nothing solution for the whole of RT, and not
per-queue.
@lists.bestpractical.com
Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet
On Sun, Aug 05, 2012 at 10:24:13AM +0100, Alex Young wrote:
Hi Kevin,
I'm using RT 4.0.5 and RTIR 3.0.0rc1.
Shouldn't it pick the override up from the RT_SiteConfig.pm file? I looked
-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: 31 July 2012 17:18
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet
On Mon, Jul 23, 2012 at 10:56:59AM +0100, Alex Young wrote:
My RT_SiteConfig.pm:
Set($whois, {
6
will
provide discounted pricing for single-incident support; please contact
us at sa...@bestpractical.com for more information.
- Alex
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?
Alternatively, how do I prevent auto creation of unprivileged users? I don't
really see the point of users being created automatically when people email
in.
Thanks,
Alex
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View this message in context:
http://old.nabble.com/Limit-Owner-dropdown-to-only-privileged-users-tp34203861p34203861.html
Sent from
Scotto, Izz,
Thanks, as you both suggested I have reviewed my group privileges and
indeed 'Everyone' has OwnTicket checked.
Fixed! Thanks!
Alex
On 24/07/12 16:13, Scotto Alberto wrote:
Take a look at the rights you assigned to the group Everyone
You may have granted the OwnTicket right
Anyone have any further thoughts on this?
Thanks.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young
Sent: 17 July 2012 11:06
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Squish
Sent: 25 June 2012 23:13
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet
On Mon, Jun 25, 2012 at 8:35 PM, Alex Young alexyo...@housingpartners.co.uk
wrote:
Is it possible to add additional WHOIS server providers into RT
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: 16 July 2012 20:02
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Squish/JS.pm error in RT 4.0.5
On 07/16/2012 09:30 AM, Alex Young wrote:
Users keep receiving an error randomly while
Users keep receiving an error randomly while using RT 4.0.5:
Bad file descriptor saving STDOUT at
/opt/rt4/sbin/../lib/RT/Squish/JS.pm line 113
Anyone else seeing this error or know how to fix it?
Thanks.
adding new address and details within the RTIR
config, but it doesn't seem to work.
Any ideas how to get this working with their WHOIS server?
Thanks,
Alex
can I troubleshoot this?Help appreciated, many thanks,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke
and mod_perl =
2.0.4.
A complete changelog is available from git by running:
git log rt-3.8.12..rt-3.8.13
- Alex
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On Wed, 2012-05-30 at 12:14 -0700, Chris Hiestand wrote:
Ah, that was my mistake. Are write GET parameters removed in RT 4?
Nope.
- Alex
threaded: no
forked: yes (variable process count)
OK, that confirms what we believed to be the circumstances necessary:
1) RT 3.8.x
2) mod_perl = 2.0.4
3) prefork MPM
4) SetHandler perl-script
- Alex
On Fri, 2012-05-25 at 18:31 +0300, Kim B. Heino wrote:
I tried to run 3.8.12 with b7a5a53 patch on RHEL5 system. Outgoing
emails work, but incoming doesn't. I see this on my maillog:
Please show us your Apache and RT configuration, with passwords redacted
as necessary.
- Alex
/opt/rt3
Then restart Apache (a full stop+start will likely be necessary) and
report back if that resolves your issue. Regardless, I'd also be
curious to know what version of mod_perl you're running (check your
error logs on Apache startup), and the output of `apache2 -V`
- Alex
On Tue, 2012-05-22 at 10:34 -0400, Alex Vandiver wrote:
Internal audits of the RT codebase have uncovered a number of security
vulnerabilities in RT. We are releasing versions 3.8.12 and 4.0.6 to
resolve these vulnerabilities, as well as patches which apply atop all
released versions of 3.8
::IsCompCSRFWhitelisted function
to include additional logic, if you have more complex restrictions that
you need to apply.
- Alex
are unaffected. We also do not believe 4.0.6 or 4.0.x + security
patches are affected.
- Alex
in the tarball contains instructions for applying the
patches. If you need help resolving this issue locally, we will provide
discounted pricing for single-incident support; please contact us at
sa...@bestpractical.com for more information.
- Alex
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.
* Upgrade prototype.js to version 1.7, for compatibility with google
charts.
* Remove ie7.js, which is no longer used.
* Ensure that TransactionBatch scripts are only run once.
A complete changelog is available from git by running:
git log rt-3.8.11..rt-3.8.12
- Alex
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URI dependency to ensure utf8 URLs are correclty generated in
Dashboard emails.
* Permit bdo and language attributes when scrubbing HTML.
A complete changelog is available from git by running:
git log rt-4.0.5..rt-4.0.6
- Alex
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On Tue, 2012-05-22 at 10:34 -0400, Alex Vandiver wrote:
In addition to releasing RT versions 3.8.12 and 4.0.6 which address
these issues, we have also collected patches for all releases of 3.8 and 4.0
into a distribution available for download at this link:
http://download.bestpractical.com
to do '''bold ''' wikitext formatting and they say they would prefer the menu bar.Any help appreciated, and thanks in advance,Alex-- Alex Rhys-Hurn | ITworX LimitedP.O. Box 1649, 00502, Karen, KenyaTel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541Web: www.itworx.co.ke
should get output that says something like queue = queuenametimeworked (for all tickets, totalled) since 1st of current month = xx minutesI will then make a saved search and use a dashboard notification to send that around.Is what i am asking even possible?Many thanks, Alex-- Alex Rhys-Hurn | ITworX
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