Hi Landon et al,
for any interested I did finally get this
working, the trick was adding RT::Base-_ImportOverlays(); before the
final return 1 in the commit subroutine. Once I added this the Scrip
with condition on queue change started working as per when changing
queues via the GUI.
So in
Hi,
I've created a Scrip with condition On Queue Change but it
only works when I change the queue via the GUI. I've created a little
custom perl module in Actions to change the queue which works great (I'm
calling it from rt-crontool), but it doesn't trigger the Scrip. Anyone
any ideas what's
On Mar 20, 2015, at 5:20 AM, a.sm...@ldex.co.uk wrote:
Hi,
I've created a Scrip with condition On Queue Change but it only works
when I change the queue via the GUI. I've created a little custom perl module
in Actions to change the queue which works great (I'm calling it from
I've noticed that some of the things done with rt-crontool don't get
recorded and therefor don't trigger scrips. This might be because of
something minor missing in your custom perl module (custom action).
When the custom perl module changes the queue do you see a transaction
listed in the
Is there a way to only change queue but not see it in summary? Example:
User have rights only to this queues that was assigned to, lets say A,
B, C. Sometimes ticket arrives that should be in queue D or E, but is
registered in A or B or C. To not confuse user ideal solution will be
that user in
I would like to know if this is the place to ask if someone would write a
custom action to be used by rt-crontool?
I would like this custom action to change the queue on a ticket based on the
list returned by the query from rt-crontool.
Thanks
Bryon Baker
Network Operations Manager
Copesan -
:54 AM
To: RT Users
Subject: [rt-users] Change Queue
I would like to know if this is the place to ask if someone would write a
custom action to be used by rt-crontool?
I would like this custom action to change the queue on a ticket based on the
list returned by the query from rt-crontool
26, 2013 12:46 PM
To: RT Users
Subject: Re: [rt-users] Change Queue
Ok tried something on my own I copied SetPriority.pm module to ChangeQueue.pm
and change code to
When I try and execute this with rt-crontool I get
[Thu Sep 26 17:39:21 2013] [critical]: Failed to load module
RT::Action
On 26 September 2013 10:45, Bryon Baker bba...@copesan.com wrote:
Ok tried something on my own I copied SetPriority.pm module to
ChangeQueue.pm and change code to
When I try and execute this with rt-crontool I get
[Thu Sep 26 17:39:21 2013] [critical]: Failed to load module
ext. 2296
bba...@copesan.commailto:cstep...@copesan.com
www.copesan.comhttp://www.copesan.com/
Servicing North America with Local Care
From: Landon Stewart [mailto:lstew...@iweb.com]
Sent: Thursday, September 26, 2013 5:57 PM
To: Bryon Baker
Cc: RT Users
Subject: Re: [rt-users] Change Queue
On 26
@lists.bestpractical.com
Subject: Re: [rt-users] Change Queue Name Not Persisting
On Fri, Sep 20, 2013 at 10:26:38AM -0400, Jason Ledford wrote:
I have changed the queue name in an RT install and everything seems fine
except any dropdowns,
like new ticket it or quick ticket all still have the old
I have changed the queue name in an RT install and everything seems fine except
any dropdowns, like new ticket it or quick ticket all still have the old name.
I have rebooted and cleared mason cache. Any thoughts? I have shredded all
data at this point so not concerned if data is
On Fri, Sep 20, 2013 at 10:26:38AM -0400, Jason Ledford wrote:
I have changed the queue name in an RT install and everything seems fine
except any dropdowns,
like new ticket it or quick ticket all still have the old name. I have
rebooted and cleared
mason cache. Any thoughts? I
I would like to assign the queue based on the person's group membership.
We have two regions we are supporting, and I would like the admincc's of
each region to not be bothered with the other region's requests. I prefer
to have one rtsupport email across all regions for standardization. I
don't
On Tue, 2010-03-09 at 15:59 -0500, Jason A. Smith wrote:
On Mon, 2010-03-08 at 14:29 -0500, Jason A. Smith wrote:
I am trying to get the scrip to not notify anyone when the ticket is
automatically moved to a different queue, which is easy, but if the
ticket is not moved, it should notify
On Mon, 2010-03-08 at 14:29 -0500, Jason A. Smith wrote:
I am trying to get the scrip to not notify anyone when the ticket is
automatically moved to a different queue, which is easy, but if the
ticket is not moved, it should notify the AdminCcs, just like normal.
What code in a Scrip will
On Tue, 2010-03-02 at 20:12 -0500, Jason A. Smith wrote:
It's possible, but is more complicated. Can you describe why moving
ticket between queues doesn't work for you?
The ticket would end up in the correct queue, but it generates some
unnecessary email in the process when the admin
I suspect you do some extraction from content and then auto
classification of tickets.
That is what I would like to do.
Can you do the processing/classification in procmail and have that deliver the
mail straight into the correct queue?
Cheers
Toby
LEGAL NOTICE
Unless expressly stated
I need to be able to change the Queue that a ticket is going to before
it is created. Is this even possible with a scrip in RT? I tried a
scrip with an OnCreate condition and SetQueue, but it still created the
ticket in the original queue, then moved the ticket to the new queue
after it was
Jason, scrips can not change what already happened.
You can use callback in Create.html, but ticket creation is hardly
tied to a queue because of custom fields.
On Wed, Mar 3, 2010 at 2:06 AM, Jason A. Smith smit...@bnl.gov wrote:
I need to be able to change the Queue that a ticket is going to
On Wed, 2010-03-03 at 02:16 +0300, Ruslan Zakirov wrote:
Jason, scrips can not change what already happened.
That's what I thought, by the time the scrip is run, it is already too
late.
You can use callback in Create.html, but ticket creation is hardly
tied to a queue because of custom
On Wed, Mar 3, 2010 at 2:53 AM, Jason A. Smith smit...@bnl.gov wrote:
On Wed, 2010-03-03 at 02:16 +0300, Ruslan Zakirov wrote:
Jason, scrips can not change what already happened.
That's what I thought, by the time the scrip is run, it is already too
late.
I suspect you do some extraction
On Wed, 2010-03-03 at 03:46 +0300, Ruslan Zakirov wrote:
On Wed, Mar 3, 2010 at 2:53 AM, Jason A. Smith smit...@bnl.gov wrote:
On Wed, 2010-03-03 at 02:16 +0300, Ruslan Zakirov wrote:
Jason, scrips can not change what already happened.
That's what I thought, by the time the scrip is run,
Here we used the following method:
- an incoming queue without watchers, without anything except a scrip
that dispatch tickets in others queues
- a fallback error queue with admins as watcher in case the dispatch
cannot be done.
- a scrip that trigger on queue change in every queues except
[mailto:alberto.villanu...@altran.es]
Gesendet: Mittwoch, 11. Februar 2009 10:23
An: Tariq Doukkali
Betreff: RE: [rt-users] change Queue order !!!
Hello Tariq!
You have to modify the RT_Config.pm file, or creating a new file where you
generate the new combobox (or textbox,...).
But I suspect the problem is about
Hello all,
how can I change the order of my Queues ???
Many Thanks
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De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] En nombre de Tariq
Doukkali
Enviado el: martes, 10 de febrero de 2009 15:32
Para: rt-users@lists.bestpractical.com
Asunto: [rt-users
What do you mean? The queue order inside the quicksearch? This is in
alphabetical order or do you mean inside a queue, the order of tickets? For
this have a look for global setting inside RT_SiteConfig.pm or under user
prefs for user based.
Torsten
2009/2/10 Tariq Doukkali
Hello,
I mean the queue order inside the quicksearch.
Thanks
Von: Torsten Brumm [mailto:torsten.br...@googlemail.com]
Gesendet: Dienstag, 10. Februar 2009 20:32
An: Tariq Doukkali
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] change Queue order !!!
What do you mean? The queue
Hi!
I would like to change an open ticket from one queue to another after
one day (or some other configurable period) if nobody has taken the
ticket yet, but I'm a little confused.
First I was trying to create a scrip on the On priority change, but
I'm not sure when it happens. (if somebody
Hi all
I'm an absolute RT neophyte, so my apologies in advance. I've trawled
through previous listings for solutions to similar requirements, but because
I don't speak its programming dialect, I've not been able to successfully
adapt things that I've found in the archives.
So here's there the
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