On Montag 21 Mai 2007, Justin Brodley wrote:
Has anyone done any work into making RT more customer centric?
Some history to help explain what I'm looking for.
Basically were an ASP hosting operation, we have hundreds of customers
that pay us money to host their site. Our company has
We are currently evaluating a dedicated CRM system versus RT, since we have
already running RT for other things. The main aspect that seems common to
your problem to me is, that a customer (= a company) is the main object and
not the person who created a ticket neither the ticket itself. Yet
- Justin Brodley [EMAIL PROTECTED] wrote:
No, our main point is we need to be able to have Customers in the
system and requestors as internal employees who are requesting on
behalf of the customer. I'm really just trying to find out if anyone
has done work like this already, or if this is
Subject: Re: [rt-users] Customer Centric RT?
- Justin Brodley [EMAIL PROTECTED] wrote:
No, our main point is we need to be able to have Customers in the
system and requestors as internal employees who are requesting on
behalf of the customer. I'm really just trying to find out if anyone
has
-Original Message-
From: [EMAIL PROTECTED] [mailto:rt-users-
[EMAIL PROTECTED] On Behalf Of Mikko Lipasti
snip
- Justin Brodley [EMAIL PROTECTED] wrote:
No, our main point is we need to be able to have Customers in the
system and requestors as internal employees who are
On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote:
Basically were an ASP hosting operation, we have hundreds of customers
that pay us money to host their site. Our company has several
departments that create tickets associated to each of the customers.
Currently the way were managing
-Original Message-
From: [EMAIL PROTECTED] [mailto:rt-users-
[EMAIL PROTECTED] On Behalf Of Mikko Lipasti
Sent: Tuesday, May 22, 2007 1:34 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Customer Centric RT?
On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote
Mikko Lipasti wrote:
On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote:
Basically were an ASP hosting operation, we have hundreds of customers
that pay us money to host their site. Our company has several
departments that create tickets associated to each of the customers.
Currently the
@lists.bestpractical.com
Subject: Re: [rt-users] Customer Centric RT?
On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote:
Basically were an ASP hosting operation, we have hundreds of customers
that pay us money to host their site. Our company has several
departments that create tickets associated to each
Sent: Tuesday, May 22, 2007 5:34 AM
To: Mikko Lipasti
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Customer Centric RT?
Mikko Lipasti wrote:
On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote:
Basically were an ASP hosting operation, we have hundreds of customers
that pay us
Justin Brodley wrote:
Queues for each customer would be unmanageable as we would have over 200 queues, and i'd have a massive custom view to correlate all this data into a single pane of glass.
I thought the point was to separate them... If you want to see the
tickets regardless of queue you
:[EMAIL PROTECTED]
Sent: Tuesday, May 22, 2007 8:23 AM
To: Justin Brodley
Cc: Mikko Lipasti; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Customer Centric RT?
Justin Brodley wrote:
Queues for each customer would be unmanageable as we would have over 200
queues, and i'd have
-Original Message-
From: [EMAIL PROTECTED] [mailto:rt-users-
[EMAIL PROTECTED] On Behalf Of Les Mikesell
Sent: Tuesday, May 22, 2007 10:23 AM
To: Justin Brodley
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Customer Centric RT?
Justin Brodley wrote:
Queues
On Tue, May 22, 2007 at 08:26:56AM -0700, Justin Brodley wrote:
No, our main point is we need to be able to have Customers in the
system and requestors as internal employees who are requesting on
behalf of the customer. I'm really just trying to find out if anyone
has done work like this
Has anyone done any work into making RT more customer centric?
Some history to help explain what I'm looking for.
Basically were an ASP hosting operation, we have hundreds of customers
that pay us money to host their site. Our company has several
departments that create tickets
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