Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-25 Thread Rithy R
rt-users@lists.bestpractical.com > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM > > On Thu, Nov 25, 2010 at 12:59:53PM +, Rithy R wrote: > >Hi Kevin, > >I am new to RT so even I tried to download RT3.8.8 and install it > > manually on Ubuntu

Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-25 Thread Kevin Falcone
> From: falc...@bestpractical.com >> To: rt-users@lists.bestpractical.com >> Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM >> >> On Wed, Nov 17, 2010 at 05:07:29AM +, Rithy R wrote: >> > If I remove RT::FM from RT_SiteConfig.pm, th

Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-25 Thread Rithy R
help, I really need RTFM. Regards,Rithy > Date: Wed, 17 Nov 2010 09:42:57 -0500 > From: falc...@bestpractical.com > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM > > On Wed, Nov 17, 2010 at 05:07:29AM +0

Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-17 Thread Kevin Falcone
ue, 16 Nov 2010 20:51:36 -0500 >> From: falc...@bestpractical.com >> To: rt-users@lists.bestpractical.com > > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM >> >> On Wed, Nov 17, 2010 at 01:35:49AM +, Rithy R wrote: >

Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-16 Thread Rithy R
rt-users@lists.bestpractical.com > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM > > On Wed, Nov 17, 2010 at 01:35:49AM +, Rithy R wrote: > >After I applied the setting, restart apache I found RTFM menu in RT > > 3.8.7 web interface (I > >logged

Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-16 Thread Kevin Falcone
On Wed, Nov 17, 2010 at 01:35:49AM +, Rithy R wrote: >After I applied the setting, restart apache I found RTFM menu in RT 3.8.7 > web interface (I >logged in as root). I can create article at this time. The problem is, > when create new ticket, >my SLA extension assigned correct s

Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-16 Thread Rithy R
these two extensions work together? I do appreciate your advice and wish all the best.Regards,Rithy> Date: Tue, 16 Nov 2010 10:02:56 -0500> From: falc...@bestpractical.com> To: rt-users@lists.bestpractical.com> Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::

Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-16 Thread Kevin Falcone
On Tue, Nov 16, 2010 at 01:57:52PM +, Rithy R wrote: >Please ... any one can help me... As mentioned in the bug report you filed, it is hard to help without knowing more about your actual config (preferably from Configuration -> Tools -> System COnfiguration) and what you mean by 'the sla

[rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-16 Thread Rithy R
Please ... any one can help me... Regards,Rithy From: rithy4u...@hotmail.com To: rt-users@lists.bestpractical.com Date: Mon, 15 Nov 2010 09:16:08 + Subject: [rt-users] RT 3.8.7 - How to configure RT::FM along with RT::Extension::SLA? Dear RT Community, My RT was working wit