[rt-users] Emails from the update page

Hello, Does anyone know how I can modify the Update.html page so no emails are sent when you select the Resolve link? I want to turn off the emails because then I can create a template (OnResolve) that sends an email to the requestor with the solution description and avoid that the

Re: [rt-users] Emails from the update page

Emails are sent via/by the scrips and not the html pages .. possible you need to modify your correspondence scrip not to send anything if status = resolved Regards; Roy Marie Gellbäck wrote: Hello, Does anyone know how I can modify the Update.html page so no emails are sent when you

Re: [rt-users] 3.6.0 speed improvements

Jesse; When is the planned release for 3.6.1, I am planning an upgrade to 3.6 and from I 've been reading it sounds its worth waiting till 3.6.1 Roy Jesse Vincent wrote: 2) Still, it was fetching all those files on every request, and arguably the only one that ever changes is the main

Re: [rt-users] 3.6.0 speed improvements

Mike Taht wrote: After installing 3.6.0 I noticed a significant apparent speed decrease vs 3.4.5. Basically, at least with my mod_perl based install, it was doing 15+ HTTP GET'S - to fetch the current web page, the graphics, and the CSS. I fixed that in two ways. 1) Fedora Core 5's

AW: [rt-users] Internet Explorer Error

Checkthat you have Cokies enabled. Torsten Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von CASTANHEIRA, Nuno OsvaldoGesendet: Donnerstag, 13. Juli 2006 10:14An: rt-users@lists.bestpractical.comBetreff: [rt-users] Internet Explorer Error Hi, i have installed rt3.4.5 in a

AW: [rt-users] Encoding problem on incoming email

Hi Duncan, Sounds funny, i have the same problem since 3 Day, my RT is also 3.4.4 at this moment and we are running this since 1 Year very stable. Have you already an idea? I found something in google that told me to update MIME::Tools, but this is actual at my system. Any Ideas? Hints? Thanks

Re: [rt-users] GD dependency on RT 3.6.0

I found that I had to install gd-devel, libpng-devel, and libjpeg-devel (this may have been for another app I'm working with) before I could get GD and GD::Graph installed properly. CentOS 4.2. Shannon Adams wrote: I'm trying to install RT 3.6.0 on FC5. I have all the dependencies installed

Re: [rt-users] RTx-Shredder question

As I remember one of users reported that shredder deletes 500 records from different tables of his DB for four tickets only. Really the tickets table is la punta dell'iceberg. On 7/13/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: I had a question about removing ticket from the database... I

[rt-users] Odd number of elements in anonymous hash?

Hello everyone, we have installed RT 3.0.12 (yeah - quite old, but we need it for RTIR1.0.6) onto a fresh perl 5.8.8 and mysql 5.0.22 (self compiled) on Solaris 10. The vanilla installation (just RT3 - no configuration done) gives the following error: Odd number of elements in anonymous hash at

[rt-users] ticket/transaction object model

I am currently amending some templates , and so far, Ive based my changes on cutting and pasting propereties from other templates. Now Ive hit a problem, I want to display a property that I havent seen anywhere else (the name of the person who sent the replay on the ticket). Is there

Re: [rt-users] ticket/transaction object model

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Now I?ve hit a problem, I want to display a property that I haven?t seen anywhere else (the name of the person who sent the replay on the ticket). Is there anywhere that will tell me the objects/properties of Assuming that the reply is the

RE: [rt-users] Discrepancy in Ticket count and Next / Previous pagelinks on Search-Display page

I'd also run into the problem and mentioned it on the list. I offered a solution, but was told that it wasn't worth the performance hit to report accurate information. In case you are interested, I'll provide here any way. I created a new subroutine in lib/RT/Tickets_Overlay.pm: + # {{{ sub

RE: [rt-users] Q: build a ticket query that selects empty custom fields

You didn't saw what version of 3.4. Shall I assume 3.4.0? In 3.4.4, lib/RT/Tickets_Overlay.pm was fixed such that you could do this query. The relevant code appears to be: my $null_columns_ok; ! if ( ( $op =~ /^IS$/i ) or ( $op =~ /^NOT LIKE$/i ) or ( $op eq '!=' ) ) {

[rt-users] Locking a field

Hello all! I'm running RT, v 3.6.0 on RHEL ES v4. I'm setting up this RT instance to authenticiate users through my University's web-based authenticiation system, then give them limited access so they can create tickets. Long story short, my goal is to not allow (unprivleged) users to

[rt-users] Setting up a restricted queue

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I think I know the answer to this, but I want to make sure. I'm going to have to set up a new queue that will be restricted to a small set of privileged users. But I currently have most rights assigned globally, to a small set of groups,

Re: [rt-users] Setting up a restricted queue

Mike, As far as i know, you hit it already. We have 50 Queues. Because we want so many of them to be run independently, we have very few Global rights and grant most of the privileges at the Queue level. Initially, we had a lot of overlap and redundancy so it took alot of work to do it this

Re: [rt-users] Question

That I can't help with. I used Fedora Core 5 with RT v3.6.0. I know very little about Windows. Mathew Snyder Leonardo Grillo (news) wrote: thanks Dude, Ive donloaded, but it tryed to download some files but didnt downloaded... what i can do? the webserver did not work as well thanks

[rt-users] Documentation bug: %Tickets in Templates

On the Wiki page ManualApprovals, when talking about the %Tickets hash it neglects to mention that the template id (===Create-Ticket: myid) will actually be create-myid for Created tickets, update-myid for Update-Ticket, etc as opposed to just myid. This is in RT 3.6.0. Is this a new behavior or

Re: [rt-users] 3.6.0 speed improvements

Mike Taht wrote: 2) Still, it was fetching all those files on every request, and arguably the only one that ever changes is the main web page. Is there a better way to do this? Still using 3.4.x, but we've modified the local/html/NoAuth directory so that the content does not need to be

Re: [rt-users] Question - RT on Windows

G'day, You might consider looking at http://www.netvigilance.com/winrt They host a couple of versions for the Windows platform. One labelled 3.0.16, which looks very similar to the modified 3.0.12 version previously published/hosted by Audrey (Autrijus) Tang (=Our Internet), and a newer