Greetings
I was wondering if anyone had any advice on how to best, from the
command line, conduct a search for tickets that match a custom field
value ('CF.{Invoiced Date}' '2008-04-03') show values in a custom
field in matching tickets ('CF.{Purchase Order Number}').
The intention is to
Dan,
Thanks for the reply. I've done a whole bunch of perl hacking to and around
RT, but given I can cut-and-paste the query field in the 'Advanced'
descriptor of a query (generated via the web interface) I was hoping there
might be a similar thing that could be done with the displayed
Hi All,
I've defined a hash in AT_SiteConfig.pm:
my %Links = (
Soporta= 'SeSoportaEn',
Ejecuta= 'SeEjecutaEn',
RefersTo= 'ReferredToBy',
);
And then I'm trying to access it from Asset_overlay.pm with the following line:
my %Links = %RTx::AssetTracker::Links;
A user recently asked me a question regarding the case of searches. He
was looking for tickets owned by another user which were open by using
the quick search box. He knew enough about the subject to know which
one he was specifically looking for. When the ticket didn't appear he
changed
No ideas? Anyone?
js.
On Tue, Mar 11, 2008 at 01:48:55PM +, Jean-Sebastien Morisset wrote:
Hi everyone,
I'd like to create a Scrip/Template for a merged ticket. I was thinking
of something like this for the Scrip:
Condition: User Defined
Action: Notify Requestors and Ccs
Template:
I'm installing RT 3.6.3 on a Redhat 4u5 Virtual Machine and ran into
major issues with fastcgi(2.4.6).
First.. I've been an RT admin since 2000 and have used rt in a million
spots, but this is the first time on RedHat since 6.2. I'm more
experienced with it running on Debian and Gentoo.
Since
I would dump the 3.6.6 installation, import your 3.4.2 database and then
run the schema/acl/content updates per the README.
Phil wrote:
That prevent me from importing 3.4.2 data into a 3.6.6 installtion?
That prevent me from importing 3.4.2 data into a 3.6.6 installtion?
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On 3/12/2008 10:06 AM, King, Aubrey wrote:
Can anyone make a suggestion on this? I will be more than happy to
paste whatever you need. If it's of any use, the apache user and rt
group are grabbed from ldap. You can see perms here:
I'd say it's perms related (I know you said you checked,
On Tue, Mar 11, 2008 at 09:05:20PM -0400, The Anarcat wrote:
On Tue, Mar 11, 2008 at 07:45:24AM -0500, Kenneth Marshall wrote:
Welcome to the world of stateless page loads. :)
Whee! :)
The only suggestions
that I have are in two areas. Can you modify the page load to skip the
Hi All,
i'd like to use RT for some recurring todoes. We all have todoes like
checking the monthly availability of an update ore something like this.
I allreade tried to use the rt reminders, but they dpn't work the way i want
(or maybe i don't see how to get it work). Well what i try to do is
Hi All,
since version 3.6.3 my RT installation is getting slower and slower. I found
a way to get the performance back, but i do not understnad why it is doing
this, so maybe some of you can help me:
TR gets slow while opening a ticket to view its details. The status of the
ticket is irrelevant,
Don't give everyone the OwnTicket right. Try using RTx::RightsMatrix to
see where they are gettign that right from.
Thomas Hecker wrote:
Hi All,
since version 3.6.3 my RT installation is getting slower and slower. I
found a way to get the performance back, but i do not understnad why
it
Hi,
what does the parameter no_tickets looks for and how to use it ?
i set status to 'any' and 'no_tickets' = 1 to show me all users who do
not have any relation to a ticket (watcher(Requestor, Owner, Cc or
AdminCc)). So i guess 'no_tickets' = 0 means show me users that have a
relation to at
On Wed, Mar 12, 2008 at 12:59 PM, Mathew [EMAIL PROTECTED] wrote:
A user recently asked me a question regarding the case of searches. He
was looking for tickets owned by another user which were open by using
the quick search box. He knew enough about the subject to know which
one he was
Is it possible to edit a user's RT at a Glance so that in addition to top 10
tickets I own and top 10 unowned tickets, it also shows the user top 10
tickets that I have requested?
Thanks,
Laura
--
View this message in context:
On Wed, Mar 12, 2008 at 07:15:22PM +, Jean-Sebastien Morisset wrote:
[snip!]
Well, using some examples from the Wiki, I got _most_ of this
scrip/template working...
Scrip:
Custom condition:
my $trans = $self-TransactionObj;
return 0 unless ($trans-Type =~
We were able to set the users show in the drop-down list to assign owners as
a full name by copying the share/html/Elements/SelectOwner to
local/html/Elements and editting it.
But in the box that shows 'people' related to this ticket on the ticket
display page (owner, requestor, CC, adminCC) it
In 3.8 that's controlled by one component.
Someone posted similar patch for 3.6 as well.
On Wed, Mar 12, 2008 at 11:11 PM, lgrella [EMAIL PROTECTED] wrote:
We were able to set the users show in the drop-down list to assign owners as
a full name by copying the share/html/Elements/SelectOwner
On Tue, Mar 11, 2008 at 01:48:55PM +, Jean-Sebastien Morisset wrote:
Hi everyone,
I'd like to create a Scrip/Template for a merged ticket. I was thinking
of something like this for the Scrip:
Condition: User Defined
Action: Notify Requestors and Ccs
Template: Global template: Merged
On 3/12/2008 4:18 PM, King, Aubrey wrote:
[EMAIL PROTECTED] ls -la /etc/httpd/logs
lrwxrwxrwx 1 root root 19 Jan 23 21:51 /etc/httpd/logs -
../../var/log/httpd
[EMAIL PROTECTED] ls -la /var/log/httpd/fastcgi/
total 12
drwxr-xr-x 3 apache apache 4096 Mar 11 18:06 .
drwx-- 3 root
Did it. Same error. I miss mod_perl.
-Original Message-
From: Joe Casadonte [mailto:[EMAIL PROTECTED]
Sent: Wednesday, March 12, 2008 4:57 PM
To: King, Aubrey
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] need help w/ fastcgi..
On 3/12/2008 4:18 PM, King, Aubrey wrote:
Perms on the install dir:
[EMAIL PROTECTED] ls -la var
total 20
drwxr-xr-x 5 apache rt 4096 Jun 2 2006 .
drwxr-xr-x 9 apache rt 4096 Jun 2 2006 ..
drwxr-xr-x 2 apache rt 4096 Feb 21 14:48 log
drwxrwx--- 5 apache rt 4096 Sep 11 2006 mason_data
drwxrwx--- 2 apache rt 4096 Jun 2 2006
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